547 Bpo Operations Jobs - Page 19

Responsible for business acquisition targets for existing centers as well as for new markets and verticals. Identify potential client companies and RFP in target sectors. Familiarity with LinkedIn Sales Navigator and good CRM will be an advantage. Required Candidate profile Good experience in Business Development We need folks from a BPO background with strong expertise in Business Development For the BD profile, we can consider candidates with a max age of 36 years

Role & Responsibilities Audit transactions by Customer Service Representatives, Technical Support, and/or Sales based on internal quality assurance and/or external customers to provide an excellent experience Reporting - Creates & updates Customer Experience reports (e.g., Daily Internal Errors, Scorecard Upload, MIS, etc.) for the account by retrieving and updating the respective files and data. Maintains the files updated for accurate analysis and process improvement / innovation. Targeted analysis - Reviews, analyzes, and interprets data that affects Customer Experience metrics. Highlights areas for improving immediate necessities, and overall strengths impacting customer experience. Creates effective recommendations to drive account performance. Flagging behaviors - Investigates customer complaints and/or non-compliance to Customer Experience standards. Recommends corrective actions in accordance with applicable company policies. Issues Incident Reports to the Team Leaders for red flag CSR behaviors and compliance requirements observed during transaction monitoring. Performs further deep dive of other relevant data when necessary. Conducts calibration session with Operation Team Preferred Candidate Profile Qualification : Graduate, Post Graduates can apply (undergraduates are not eligible) Minimum 1 Year of experience as Customer Experience Analyst (CEA) Excellent communication in English. Should be willing to work in shifting schedules Excellent written and oral communication Excellent problem-solving and analytics skills Seek appropriate guidance and advice to deliver quality outcomes. Works under limited supervision. Excel & G-Sheet knowledge (Desirable) Excellent verbal and written communication Must have ability to work under pressure Perks and Benefits Salary Range: Upto 5.00 LPA - 7.00 LPA Medicare Facility(free online consultation with Doc) Free pick up and drop facility will be provided within 35 Kms range Medical Insurance Life Insurance

Role & Responsibilities Help design and develop relevant and engaging training materials, and instructional guides. Utilize a variety of instructional techniques and formats, such as role-playing, simulations, and team exercises. Conduct training needs assessments by collaborating with managers and employees. Analyze and identify gaps in skills and knowledge, and propose methods to address these gaps. Program/Training Plan Implementation. Deliver training programs, ensuring they are aligned with company goals and objectives. Facilitate in-person and virtual training sessions and workshops. Monitor and evaluate training programs' effectiveness, success, and ROI periodically and report on them. Collect and analyze data to assess the impact of training programs on team members performance. Communication and Collaboration: Work closely with subject matter experts to ensure content accuracy and relevance. Foster a culture of continuous learning and development within the organization. Utilize learning management systems (LMS) to organize, track and report training initiatives and course completions Stay updated with the latest instructional technologies and tools Preferred Candidate Profile Qualification : Graduate, Post Graduates can apply (undergraduates are not eligible) 1+ years of experience as Process Trainer Certifications in training and development B2/C1 Verbal & Written English Excellent communication in English. Should be comfortable in night shifts and rotational week offs. Perks and Benefits Salary Range: Upto 4.00 LPA - 7.00 LPA Medicare Facility(free online consultation with Doc) Free pick up and drop facility will be provided within 35 Kms range Medical Insurance Life Insurance

Role & Responsibilities Oversee the onboarding of agents ensuring required system access for training and training room set up Design and develop comprehensive training programs for Operations product training and refresher courses Deliver engaging and effective training sessions on products and system to new and existing agents, utilizing various methodologies and technologies Support the transitions from classroom to on-the job training and then to the operations floor by giving feedback and developing action plans to enhance an agent's performance when necessary Assess agent post-training knowledge retention and performance during nesting to identify and address gaps through targeted coaching/ training Monitor attendance and performance of a group of agents during training recommending their transition to production or termination Take operations calls for the required hours to stay up to date and support complex customer issues/ escalations Support the onboarding and development of less experienced members of the team Preferred Candidate Profile Qualification : Graduate, Post Graduates can apply (undergraduates are not eligible) 3+ years of experience in sales or upsell training Certifications in training and development B2/C1 Verbal & Written English Excellent communication in English. Should be comfortable in night shifts and rotational week offs. Perks and Benefits Salary Range: Upto 5.00 LPA - 8.00 LPA Medicare Facility(free online consultation with Doc) Free pick up and drop facility will be provided within 35 Kms range Medical Insurance Life Insurance

Key Responsibilities: 1. Team Leadership and Development: - Lead, mentor, and manage a diverse operations team to achieve performance goals. - Foster a collaborative and high-performing work culture. - Conduct regular performance reviews and provide constructive feedback. 2. Client Interaction and Relationship Management - Serve as the primary point of contact for key clients, ensuring their needs are met with high-quality service. - Build and maintain strong client relationships, understanding their business objectives and ensuring alignment with our services. - Address client concerns promptly and implement solutions to enhance satisfaction. 3. Operational Efficiency: - Oversee day-to-day operations to ensure efficiency and effectiveness in service delivery. - Implement process improvements to enhance productivity and reduce operational costs. - Monitor key operational metrics and prepare reports for senior management. 4. Customer Success and Satisfaction: - Develop strategies to improve customer satisfaction and loyalty. - Work closely with the customer support team to address customer inquiries and resolve issues. - Analyze customer feedback to identify areas for improvement and implement corrective actions. 5. Compliance and Quality Assurance - Ensure all operations comply with industry regulations and company standards. - Maintain high standards of quality control across all operational processes. Qualifications Experience: 5+ years in operations management,. Skills: - Strong leadership and team management skills. - Expertise in pricing strategies and financial analysis. - Excellent communication and interpersonal skills. - Proven ability to manage client relationships and deliver exceptional customer service. - Strong problem-solving and decision-making abilities.

Resolving customer queries over chat or voice Salary upto 4.5LPA Fresher & Experience both welcome 5 Days working Rotational Shifts Cabs provided Interested candidates can apply for HR call Required Candidate profile Requirement of excellent English communication Should have an inter-personal skills, problem resolving and good understanding For further process apply below for interview call for the same. Perks and benefits Cab Facility

Resolving customer queries over chat or voice Salary upto 4.5LPA Fresher & Experienced both welcome 5 Days working Rotational Shifts Cabs provided Interested Candidates Can call/ WhatsApp on HR Muskan- 9664253597 Required Candidate profile Requirement of excellent English communication Should have an inter-personal skills, problem resolving and good understanding For further process apply below for interview call for the same. Perks and benefits Cab Facility

Resolving customer queries over chat or voice Salary upto 5LPA Fresher & Experience both welcome 5 Days working Rotational Shifts Cabs provided Interested Candidates Can call/ WhatsApp on HR Ritika- 8619210763 Required Candidate profile Requirement of excellent English communication Should have an inter-personal skills, problem resolving and good understanding For further process apply below for interview call for the same. Perks and benefits Cab Facility

We are seeking a highly experienced and results-oriented Operations Manager Chat Support to lead and enhance our BPO chat support operations. should be able to deliver actionable insights to improve service excellence. Provident fund

Experience in BPO Industry- Travel process - International Voice only Customer service - Travel (GDS & Amadeus ) Customer service - Hospitality/ Hotel process/ Travel 5.5 days working- Rotational shift and off

Hiring for Leading MNC. Loan Operations Good spoken english Salary upto 43k in hand BBA / B.com / MBA 5 days working Both sides cab Work from office Rotational shifts and offs. Call or whatsapp irtiza @ 97960 00904

Hiring for multiple positions. Team Leader - Upto 10 LPA Quality Analyst - Upto 14 LPA Manager - Upto 22 LPA US Voice Process 5 days working 1 Side cab we need immediate joiners only who are not working. Call or Whatsapp Sama @ 97960 00905

Position : Call Center Manager Department : Customer Support Company : Astral Adhesives Location : Ahmedabad Experience Required : 5-8 years in call center operations, with team handling experience Team Size : 40-50 Agents About the Role: Astral Adhesives is seeking a dynamic and experienced Call Center Manager to lead a team of 40-50 agents handling inbound and outbound customer communications . The ideal candidate will have hands-on expertise in dialer management, call center analytics, and MIS reporting , with advanced proficiency in Excel and team leadership skills. Key Responsibilities: Call Center Operations: Lead day-to-day operations of the call center , ensuring productivity, quality, and service standards. Manage inbound, outbound, and blended calling campaigns for product support, order follow-ups, and distributor communication. Monitor real-time queue performance and workforce allocation. Dialer & Technology Management: Manage predictive/auto/manual dialers , including setup, configuration, and campaign performance tracking. Coordinate with IT and software vendors to resolve dialer-related issues and ensure uptime. Team Management: Supervise and guide a team of 4050 agents and team leads. Conduct training, performance reviews, and implement KPI-driven performance management. MIS & Reporting: Create and maintain daily/weekly/monthly performance reports using advanced Excel tools (VLOOKUP, Pivot Tables, Dashboards) . Analyze call trends, agent productivity, and conversion ratios to recommend improvements. Customer Service & Coordination: Act as an escalation point for key customer or distributor issues. Coordinate with internal departments (sales, logistics, finance) for seamless query resolution. Key Skills & Competencies: Strong command over dialer systems. Advanced knowledge of MS Excel and MIS reporting Proven experience in large team management and performance optimization Excellent communication, analytical, and leadership skills Exposure to adhesives, FMCG, or B2B consumer product domains is a plus Qualifications: Graduate in any discipline 5-8 years of experience in call center management, including dialer and MIS handling Experience in managing large customer or distributor-facing calling teams Apply Now: Send your updated resume to ramesh.chaudhary@astralltd.com or WhatsApp on 8353912032

Resolving customer query over chat or voice Salary upto 5LPA Fresher & Experience both welcome 5 Days working Rotational Shifts Cabs provided Interested Candidates Can call/ WhatsApp on HR Charu- 8905003369 Required Candidate profile Requirement of excellent English communication Should have an inter-personal skills, problem resolving and good understanding For further process apply below for interview call for the same. Perks and benefits Cab Facility

Resolving customer queries over voice Salary upto 5LPA Fresher & Experience both welcome Graduate/Under Graduate Work From Office Only 5 Days working Rotational Shifts Cabs provided Interested Candidates Can call/ WhatsApp on HR Kratika- 8955028708 Required Candidate profile Requirement of excellent English communication Should have an inter-personal skills, problem resolving and good understanding For further process apply below for interview call for the same. Perks and benefits Cab Facility

Job Summary: The Service Delivery Manager (SDM) is responsible for overseeing the delivery of services to clients and ensuring operational excellence, SLA compliance, and client satisfaction. This role plays a critical part in managing teams, driving performance, and acting as the primary point of contact between the client and internal stakeholders in a dynamic BPO environment. Key Responsibilities: Lead and manage end-to-end service delivery for designated clients/accounts. Ensure consistent achievement of SLAs, KPIs, and other contractual obligations. Act as the escalation point for client issues and ensure timely resolution with root cause analysis. Collaborate with client stakeholders and internal teams (Quality, Training, Workforce, IT) to ensure service quality and alignment with business goals. Drive continuous improvement through performance reviews, gap analysis, and implementation of process enhancements. Prepare and present weekly/monthly/quarterly business reviews (WBRs/MBRs/QBRs). Monitor team performance, productivity, and staffing to meet business demands. Ensure resource optimization and manage workforce planning. Maintain compliance with company and client policies, including data privacy, security, and audit requirements. Support new client transitions, migrations, and ramp-ups as needed.

Position: Operations Manager-International BPO Location: MOHALI Graduate Minimum 14 years experience required in International BPO Operations. Supervise daily Contact Center functions. Salary: Up to 22 LPA Rotational Shifts 5 Days working Required Candidate profile If interested contact @7696495267 Email: hr.skyway603@gmail.com

US (Hospitality process) Candidate should be comfortable with both Voice & Email Customer Service Hotel bookings /cancellation /reservations /greviences. Excellent communication skills. Qualification:Hsc+6months exp or graduate fresher Fresher Salry up 20k Experice 24k+trweling allownce +packman Any 5 days working and 2 rotational off 247 Rotational shift Doj: 15th April 2025 Centralized pick up and drop facility Home pick ups and drop window (9:30pm to 6:00am) For more details kindly connect RAMESH PAL 7303443025 (Shift Timing Any 9 Hours Shift Between 247) No planned leaves for first 6 months. * Notice Period : Immediate Joiner Work From Office* HR RAMESH PAL 7303443025

We are looking for Freshers to work for Domestic and International companies Freshers and Experience both can apply Easy selection, Walk-in Interview, No sales, No Target, Salary up to 19000 Call Hr Zeba 7304275215 husna 8828629587

We are looking for Freshers to work for Domestic and International companies Freshers and Experience both can apply Easy selection, Walk-in Interview, No sales, No Target, Salary up to 45000 Need Good English speaking Call HR madhia 9335248912

We are looking for Freshers to work for Domestic and International companies Freshers and Experience both can apply Easy selection, Walk-in Interview, No sales, No Target, Salary up to 19000 Call Hr farah 9372154643 Rehman 7208698865

We are currently looking out for Customer Support Executives (Voice / E-mail / Chat process) BPO / KPO SAL 60K + Bonus- JP Morg@n/ Tc$ / Accenture/ Sterling / Amex & many more * Salary is upto 60,000 + Annual Bonus * U.S / U.K / Australia / Day shift Shift Available * Telephonic Interview * Fixed Shift / Weekend s Off * Call or WhatsApp Kabir 8779897221 TOP 45 BPO / KPO JOBS AVAILABLE IN MUMBAI / PUNE BARCLAYS / JP MORGAN / ACCENTURE / TC$ - T@T@ / Tech-Mahindra - TMBS / Concentrix / Ttec / Teleperformance / Foundevr / Firstsource / Epicenter / FCS / TimesPro & many more CALL KABIR 8779897221 WFH / WFO is also available Virtual Interview Rounds Leading International Call Centers in Malad, Andheri, Thane, Vashi for first bucket Collections and Customer service (Voice) Process and Email/Chat Process. Wfh also available CALL OR WhatsApp KABIR 8779897221 Candidates having an excellent command over English and willing to work for US/UK Shift* shall apply. Candidates already working in International call Centers should expect an excellent salary hike when they apply for this posting. Fresher's can apply. PAN INDIA RECRUITMENT FOR ALL THE TOP BPO MNC's GET YOUR DREAM JOB HERE BEST SALARY ASSURANCE IN THE INDUSTRY NO CHARGES EXTENSIVE BRIEFING & DOCUMENTATION SUPPORT PROVIDED Candidates need to possess good English communication skills. FIXED SHIFT - WEEKENDS OFF - SAL UPTO 60K AMAZING INCENTIVES TRANSPORT PICK/DROP FACILITIES GROWTH OPPORTUNITIES Minimum qualification needed is 10th Pass (SSC) 6 months exp. Just give one simple Round of Interview and get your offer letter in Hand. If you want to book your interview immediately then call us now at CaLL Kabir 8779897221 Note: - We do not charge any fees at any stage of the recruitment process. If this profile doesn't suit your profile, kindly ignore & pass it to your friends those who are looking for job or job change in CALL CENTER. Regards, KABIR 8779897221

We are currently looking out for Customer Support Executives (Voice / E-mail / Chat process) BPO / KPO SAL 60K + Bonus- Barclays - U.K / JP Morgan / Tc$ / Accenture / First Advantage / Sterling / Amex & many more * Salary is upto 70,000 + Annual Bonus * U.S / U.K / Australia / Day shift Shift Available * Telephonic Interview * Fixed Shift / Weekend s Off * Call or WhatsApp Kabir 8779897221 TOP 45 BPO / KPO JOBS AVAILABLE IN MUMBAI / PUNE BARCLAYS / JP MORGAN / ACCENTURE / TC$ - T@T@ / Tech-Mahindra - TMBS / Concentrix / Ttec / Teleperformance / Foundevr / Firstsource / Epicenter / FCS / TimesPro & many more CALL KABIR 8779897221 WFH / WFO is also available Virtual Interview Rounds Leading International Call Centers in Malad, Andheri, Thane, Vashi for first bucket Collections and Customer service (Voice) Process and Email/Chat Process. Wfh also available CALL OR WhatsApp KABIR 8779897221 Candidates having an excellent command over English and willing to work for US/UK Shift* shall apply. Candidates already working in International call Centers should expect an excellent salary hike when they apply for this posting. Fresher's can apply. PAN INDIA RECRUITMENT FOR ALL THE TOP BPO MNC's GET YOUR DREAM JOB HERE BEST SALARY ASSURANCE IN THE INDUSTRY NO CHARGES EXTENSIVE BRIEFING & DOCUMENTATION SUPPORT PROVIDED Candidates need to possess good English communication skills. FIXED SHIFT - WEEKENDS OFF - SAL UPTO 60K AMAZING INCENTIVES TRANSPORT PICK/DROP FACILITIES GROWTH OPPORTUNITIES Minimum qualification needed is 10th Pass (SSC) 6 months exp. Just give one simple Round of Interview and get your offer letter in Hand. If you want to book your interview immediately then call us now at CaLL Kabir 8779897221 Note: - We do not charge any fees at any stage of the recruitment process. If this profile doesn't suit your profile, kindly ignore & pass it to your friends those who are looking for job or job change in CALL CENTER. Regards, KABIR 8779897221

We are currently looking out for Customer Support Executives (Voice / E-mail / Chat process) BPO / KPO SAL 60K + Bonus- JP Morg@n/ Tc$ / Accenture/ Sterling / Amex & many more * Salary is upto 60,000 + Annual Bonus * U.S / U.K / Australia / Day shift Shift Available * Telephonic Interview * Fixed Shift / Weekend s Off * Call or WhatsApp Kabir 8779897221 TOP 45 BPO / KPO JOBS AVAILABLE IN MUMBAI / PUNE BARCLAYS / JP MORGAN / ACCENTURE / TC$ - T@T@ / Tech-Mahindra - TMBS / Concentrix / Ttec / Teleperformance / Foundevr / Firstsource / Epicenter / FCS / TimesPro & many more CALL KABIR 8779897221 WFH / WFO is also available Virtual Interview Rounds Leading International Call Centers in Malad, Andheri, Thane, Vashi for first bucket Collections and Customer service (Voice) Process and Email/Chat Process. Wfh also available CALL OR WhatsApp KABIR 8779897221 Candidates having an excellent command over English and willing to work for US/UK Shift* shall apply. Candidates already working in International call Centers should expect an excellent salary hike when they apply for this posting. Fresher's can apply. PAN INDIA RECRUITMENT FOR ALL THE TOP BPO MNC's GET YOUR DREAM JOB HERE BEST SALARY ASSURANCE IN THE INDUSTRY NO CHARGES EXTENSIVE BRIEFING & DOCUMENTATION SUPPORT PROVIDED Candidates need to possess good English communication skills. FIXED SHIFT - WEEKENDS OFF - SAL UPTO 60K AMAZING INCENTIVES TRANSPORT PICK/DROP FACILITIES GROWTH OPPORTUNITIES Minimum qualification needed is 10th Pass (SSC) 6 months exp. Just give one simple Round of Interview and get your offer letter in Hand. If you want to book your interview immediately then call us now at CaLL Kabir 8779897221 Note: - We do not charge any fees at any stage of the recruitment process. If this profile doesn't suit your profile, kindly ignore & pass it to your friends those who are looking for job or job change in CALL CENTER. Regards, KABIR 8779897221

We are currently looking out for Customer Support Executives (Voice / E-mail / Chat process) BPO / KPO SAL 60K + Bonus- JP Morg@n/ Tc$ / Accenture/ Sterling / Amex & many more * Salary is upto 60,000 + Annual Bonus * U.S / U.K / Australia / Day shift Shift Available * Telephonic Interview * Fixed Shift / Weekend s Off * Call or WhatsApp Kabir 8779897221 TOP 45 BPO / KPO JOBS AVAILABLE IN MUMBAI / PUNE BARCLAYS / JP MORGAN / ACCENTURE / TC$ - T@T@ / Tech-Mahindra - TMBS / Concentrix / Ttec / Teleperformance / Foundevr / Firstsource / Epicenter / FCS / TimesPro & many more CALL KABIR 8779897221 WFH / WFO is also available Virtual Interview Rounds Leading International Call Centers in Malad, Andheri, Thane, Vashi for first bucket Collections and Customer service (Voice) Process and Email/Chat Process. Wfh also available CALL OR WhatsApp KABIR 8779897221 Candidates having an excellent command over English and willing to work for US/UK Shift* shall apply. Candidates already working in International call Centers should expect an excellent salary hike when they apply for this posting. Fresher's can apply. PAN INDIA RECRUITMENT FOR ALL THE TOP BPO MNC's GET YOUR DREAM JOB HERE BEST SALARY ASSURANCE IN THE INDUSTRY NO CHARGES EXTENSIVE BRIEFING & DOCUMENTATION SUPPORT PROVIDED Candidates need to possess good English communication skills. FIXED SHIFT - WEEKENDS OFF - SAL UPTO 60K AMAZING INCENTIVES TRANSPORT PICK/DROP FACILITIES GROWTH OPPORTUNITIES Minimum qualification needed is 10th Pass (SSC) 6 months exp. Just give one simple Round of Interview and get your offer letter in Hand. If you want to book your interview immediately then call us now at CaLL Kabir 8779897221 Note: - We do not charge any fees at any stage of the recruitment process. If this profile doesn't suit your profile, kindly ignore & pass it to your friends those who are looking for job or job change in CALL CENTER. Regards, KABIR 8779897221