Bpo Team Lead

Job Description

Hello Folks, Greetings From ShiningStars ITPL We are seeking a highly motivated and experienced Team Leader to oversee an Ecommerce Process team. As a Team Leader, you will be responsible for leading and guiding a team of BPO professionals who provide crucial support for ecommerce clients. Your primary focus will be to ensure the efficient and effective delivery of services, maintain high levels of customer satisfaction, and drive team performance to meet and exceed targets. Location: LUCKNOW CTC: Max. 4 LPA Requirements: Minimum 3 years of experience in a BPO including 1 year as Team Leader on Paper with a specialization on ecommerce processes. Proven experience in a team leadership role, demonstrating the ability to motivate and guide a team to achieve targets. Strong understanding of ecommerce operations, including order processing, customer service, and related processes. Excellent communication skills, both verbal and written, with the ability to interact effectively with team members and clients. Strong analytical and problem-solving skills, with the ability to identify issues and implement effective solutions. Ability to work in a fast-paced and dynamic environment, managing multiple priorities effectively. Strong organizational and time management skills. A customer-centric approach with a focus on delivering high-quality service. Responsibilities: Lead and supervise a team of ecommerce process associates, providing guidance, coaching, and support to ensure optimal performance. Monitor team performance metrics (e.g., quality, efficiency, customer satisfaction) and implement strategies for continuous improvement. Manage daily operations of the team, including workflow management, task delegation, and ensuring adherence to processes and procedures. Serve as a point of escalation for complex issues and provide timely and effective resolutions. Conduct regular team meetings to communicate updates, share best practices, and address any challenges. Identify training needs within the team and collaborate with the training department to facilitate development opportunities. Conduct performance evaluations and provide constructive feedback to team members to foster growth and development. Ensure compliance with client-specific requirements and quality standards. Analyze performance data to identify trends and areas for improvement, and implement action plans accordingly. Foster a positive and collaborative team environment, promoting engagement and motivation. Collaborate with other departments to ensure seamless service delivery and resolve cross-functional issues. Assist in the recruitment and onboarding of new team members. Prepare and present regular reports on team performance and key metrics to management. Feel free to connect over call or share your resume on WhatsApp @ 9569433682 (Indrajeet) to get your interview aligned. Please share this job with your friends/colleagues/any job seeker, so that you can be a helping hand for someone who is/are looking for a job or job change. For more job updates or any job-related query, you can join my WhatsApp group as well, link given: https://rb.gy/elrvxh #bpo #jobs #employment #vacancy #hiring #lucknow #uttarpradesh #ecommerce #jobsearch #naukri #expereince #corporate #companyjobs #mnc