547 Bpo Operations Jobs - Page 21

Resolving customer query over chat or voice Salary upto 4.5LPA Fresher & Experience both welcome 5 Days working Rotational Shifts Cabs provided Interested candidates can Call/Whatsapp HR Tanishq- 8824682961 Required Candidate profile Requirement of excellent English communication Should have an inter-personal skills, problem resolving and good understanding For further process apply below for interview call for the same. Perks and benefits Cab Facility

Resolving customer queries over voice Salary upto 5LPA Fresher & Experienced both welcome 5 Days working Rotational Shifts Cabs provided Interested candidates Be Ready For HR Call Required Candidate profile Requirement of excellent English communication Should have an inter-personal skills, problem resolving and good understanding For further process apply below for interview call for the same. Perks and benefits Cab Facility

Resolving customer queries over chat or voice Salary upto 4.5LPA Fresher & Experienced both welcome 5 Days working Rotational Shifts Cabs provided Interested Candidates Can call/ WhatsApp on HR Junaid- 7611009923 Required Candidate profile Requirement of excellent English communication Should have an inter-personal skills, problem resolving and good understanding For further process apply below for interview call for the same. Perks and benefits Cab Facility

Resolving customer query over chat or voice Salary upto 4LPA Fresher & Experience both welcome 5 Days working Rotational Shifts Cabs provided Interested Candidates Can call/ WhatsApp on HR Muskan- 9664253597 Required Candidate profile Requirement of excellent English communication Should have an inter-personal skills, problem resolving and good understanding For further process apply below for interview call for the same. Perks and benefits Cab Facility

5+ Years Telesales Voice team Management experience is a must. Hindi speaking is value added Day Shift 6 days working CTC Upto 6.5L PA Call 7200550458, 9361349589, 7092982513

Experience in BPO Industry- Travel- International process Customer service - GDS & Amadeus Manage Attrition& Shrinkage & AHT - Basic KRA's of Team Leader 24/7 set up

Job Summary: We are seeking a results-driven and detail-oriented Team Leader - Operations with experience in the BFSI sector to lead a team of customer service or back-office agents. The ideal candidate will ensure process efficiency, manage team performance, and drive client satisfaction while adhering to regulatory and compliance standards. Key Responsibilities: Team Management & Leadership: Lead, mentor, and manage a team. Monitor daily operations and ensure adherence to SLAs, KPIs, and quality standards. Conduct regular performance reviews and coaching sessions. Process Oversight: Ensure process compliance as per BFSI regulations and internal SOPs. Handle escalations and resolve client/customer concerns in a timely manner. Analyze workflow and suggest process improvements. Client & Stakeholder Coordination: Liaise with internal and external stakeholders for smooth process delivery. Participate in client calls and provide performance updates. Reporting & Documentation: Maintain accurate MIS reports and dashboards. Track and report team productivity, quality metrics, and other KPIs. Training & Development: Identify training needs and coordinate with the training team. Support new hire onboarding and continuous upskilling of the team. Required Skills & Qualifications: Bachelors degree in any stream 3–6 years of BPO experience with at least 1–2 years in a team handling role in the BFSI domain. Strong knowledge of banking or insurance processes (e.g., KYC, loan processing, claims, etc.). Excellent communication and interpersonal skills. Proficiency in MS Office Strong analytical and problem-solving ability. Ability to work under pressure and meet tight deadlines. Preferred Qualifications: Experience working in voice, non-voice, or blended BFSI processes. Regards Vijay Kumar 8010505196 vijay.singh@iccs.in

Candidate should be working as a Manager OR Deputy Manager on papers in an International Voice process. Work Location - Bangalore / Hyderabad / Gurgaon / Kolkata / Mumbai / Pune Shift - Rotational shifts Required Candidate profile Immediate Joiners OR Max 45 days notice period candidates can apply Call HR Sadiq @ 8904378561 for more details.

Resolving customer queries over chat or voice Salary upto 4.5LPA Fresher & Experience both welcome 5 Days working Rotational Shifts Cabs provided Interested candidates can Call/Whatsapp HR Lal- 8302528484 Required Candidate profile Requirement of excellent English communication Should have an inter-personal skills, problem resolving and good understanding For further process apply below for interview call for the same. Perks and benefits Cab Facility

Resolving customer query over chat or voice Salary upto 4.5LPA Fresher & Experience both welcome 5 Days working Rotational Shifts Cabs provided Interested candidates can Call/Whatsapp HR Arpit- 9588836462 Required Candidate profile Requirement of excellent English communication Should have an inter-personal skills, problem resolving and good understanding For further process apply below for interview call for the same. Perks and benefits Cab Facility

Resolving customer queries over chat or voice Salary upto 4.5LPA Fresher & Experienced both welcome 5 Days working Rotational Shifts Cabs provided Interested Candidates Can call/ WhatsApp on HR Ritika- 8619210763 Required Candidate profile Requirement of excellent English communication Should have an inter-personal skills, problem resolving and good understanding For further process apply below for interview call for the same. Perks and benefits Cab Facility

Hiring Assistant Process Manager for International BPO Location- Chandigarh Salary - Up to 6.50 LPA Qualification- Graduation 2+ Years exp as an TL/AM with International BPO Interested can call/WhatsApp@7986969965

Cogito is currently working on Artificial Intelligence applications in Annotation work and is looking to engage with candidates to participate in ongoing projects. Total Openings: 5 Work Type: Back Office DOJ: Immediate Designation: Data Annotator/Content Moderator Gender: Male/Female CTC: Rs, 18,000 Per Month Extra Benefit: Yearly bonus Shift: Rotational (day & night) Location: Sector 2, Noida NOTE: Freshers are eligible. Direct Walk in Interview dates: 14th & 15th May'25 Interview Time: 12:00 pm to 2:30 pm Interview Venue - Cogito, A-83, Sector 2 Noida Contact HR Department ----- Regards Team HR

Looking for Support Back Office Executive Must have Graduate with good communication skills or System Knowledge, Job Location will be home state HR Sonal -7209290333

assisting the manager with various tasks, including supervising staff, managing operations, and ensuring customer satisfaction, while also contributing to the overall success of the business. Rohit - 7707006652

Roles and Responsibilities Manage day-to-day operations of the center, ensuring smooth functioning and meeting performance targets. Oversee team management, including recruitment, training, development, and succession planning. Develop and implement strategies to improve customer satisfaction, employee engagement, and operational efficiency. Collaborate with stakeholders to resolve issues related to client relationships, process improvements, and resource allocation. Ensure compliance with company policies, procedures, and regulatory requirements. Desired Candidate Profile 10-15 years of experience in BPO Operations or similar industry. Proven track record in managing teams effectively for P&L responsibility. Strong people management skills with ability to develop high-performing teams. Excellent communication skills for effective stakeholder management (clients & internal). Ability to analyze data to drive business decisions.

Job description Role CRM Associate/Manager CRM Associate will work in the CRM team with focus on sales efforts at Housewise. He/she will be a key member of the CRM team at Housewise and will own responsibility for onboarding properties. The ideal candidate should have a track record as an individual contributor and as a manager. Responsibilities- Should be able to handle inbound traffic through voice, website, emails. Should manage the funnel by way of nurturing old prospects and leads. Utilizes probing to identify, evaluate, and articulate the value proposition associated with Housewise. Work towards monthly goals on onboarding properties. Drive high quality customer onboarding journey by way of process, technology. Be able to work with other team members of the CRM team as well as other teams like Operations, Accounts. Identify new opportunities with existing customers. Work with channel partners to nurture leads as well as provide timely updates. Given dynamic nature of the company, high degree of ownership is not just desirable but required. Be able to research and/or learn new marketing tools and techniques Qualifications & Skills Desired: Desirable but not mandatory - experience of any old or new CRM system. Should be very strong on processes Should be able to work as individual contributor as well as leader of people. Should be comfortable in changing roles as required. 1-8 years of professional experience in any industry roles with proven credentials. Extremely customer obsessed leader. Everything accrues to earning and keeping customer trust. Proven ability to work cross-functionally. Must be a team player. Strong Customer Relationship Management skills. Since Housewise is an ambitious startup, candidate is expected to be able to work hard and smart. Job Location : Work from home Perks and Benefits Salary:- 15k - 20k per month (plus Incentives)

We are actively hiring for Operations Manager !!!! Location- Malad , Mumbai Shift - Rotational Shifts (including night shifts - 5 days working with 2 rotational weekoffs) HSC/ Grad both can apply Roles and responsibilities- 1. Oversees daily operations : Manages the inbound customer service team, ensuring smooth operations and excellent customer experience. 2. Team management : Leads, motivates, and develops a team of customer service representatives. 3. Performance monitoring: Tracks key performance indicators (KPIs) such as first-call resolution, customer satisfaction, and average handling time. 4. Process improvement : Identifies areas for improvement and implements changes to enhance efficiency and customer experience. 5. Client relationship management .: Maintains strong relationships with clients, ensuring their needs are met and expectations exceeded. Interested candidates can connect with- Simran Rana- 9137514621

We are looking for Freshers to work for Domestic and International companies Freshers and Experience both can apply Easy selection, Walk-in Interview, No sales, No Target, Salary up to 19000 Call Hr zeba 7304275215 Nuha 9987394215

Resolving customer queries over voice Salary upto 5LPA Minimum 1 year of Experience Graduate/Undergraduate Work From Office Only 5 Days working Rotational Shifts Cabs provided Interested Candidates Can call/ WhatsApp HR Devanshu- 9509437308 Required Candidate profile Requirement of excellent English communication Should have an inter-personal skills, problem resolving and good understanding For further process apply below for interview call for the same. Perks and benefits Cab Facility

We are hiring for Relationship Manager, must have Graduate good communication skills in english read or Write, Speak Age limit 18-30 Only Graduation Score should be abv 50%

We are looking for Freshers to work for Domestic and International companies Freshers and Experience both can apply Easy selection, Walk-in Interview, No sales, No Target, Salary up to 45000 Need Good English speaking Call HR bushra 7666450996

We are looking for Freshers to work for chat support profile Freshers and Experience both can apply Easy selection, Walk-in Interview, food delivery app process rotational shift timing Salary up to 19000 Call Hr zeba 7304275215 farah 9372154643

Role & responsibilities Position: MIS & RTM Sr Executive -WFM Job Type: Full Time Location: Gurgaon Starting Date: Immediate Key Responsibilities Mentor Team Members and guide them to achieve RTM efficiency. Analyze the day to day process health and report deviations to F&S for immediate action. Seat Utilization. Prepare daily/weekly/monthly reports and dashboards. Analyze the reports and inform stakeholders about corrective actions. Clarify key metrics like SL/Abandon/AHT/ASA/Occupancy/Utilization to Ops/Team members as and when required. Manage long-term forecast / staff plan and lead monthly staff plan / budget meeting. Work with Human Resources, Recruiting, and Training to coordinate the hiring and training of new employee resources. Work with training and operations to coordinate multi-skill training for existing agents. Oversee short-term workload forecasting. Oversee proactive scheduling of discretionary activities such as training, meetings & Overtime. Oversee intraday management of scheduling procedures, analysis of real time workload requirements, and call routing to manage performance to service level requirements. Responsible for maximizing efficiency and occupancy while meeting service objectives. Oversee analysis and reporting of employee performance including schedule adherence. Recognizes and recommends operational and support improvements. Perform other duties and assignments as directed. Preferred candidate profile Minimum 2 year experience on Avaya/Nortel/ Any other ACD on reporting. Minimum 2 year experience on Erlang C, IEX, Blue Pumpkin, Aspect. Knowledge of Advanced Excel/VB/Macro. Understanding of BPO operations in terms Telecom/Sales/Tech Support. Thorough understanding of ACD/Raw dump/Avaya CMS. Ability to perform with minimal supervision. Ability to do multi-tasking. Willing to upgrade oneself when required Should be open to rotational shift. Interested candidate can DM or contact at 8851949919 or email at naincy.malik@nirvasa.com

Please note that we're hiring for Team Leader role in US Mortgage/ US P&C Insurance OR US Healthcare domain (only need candidates with on-paper team handling experience, not looking for individual contributors) Hiring for - Leading IT Client Role - Team Leader Operations- US Mortgage/ US P&C Insurance/ US Healthcare Work Location - Noida Offered Salary- 30%-35% hike on current fixed CTC Shift - Rotational shift 24x7 | 5 days working with Saturday-Sunday fixed offs Mandatory skills- -Experience of process related operations in US Mortgage/ US Property and Casualty Insurance OR US Healthcare domain. -Knowledge of attrition and NPS -SOP Creation -Validation and Indexation -Legal Documentation -Team Handling experience (on papers)