Banquet Manager

INDICATORS OF SUCCESS

• Financial (GOP, Restaurant Revenue, Average Check, Labour Control)
• Customer Satisfaction & loyalty goals (Medallia Score, comment cards, annual quality review)
• Achievement of employee engagement survey (Kenexa) and retention goals for department
  

AREAS OF RESPONSIBILITY

• Assists guest in organizing functions within hotel ability
• Consistently uses banquet process and follows brand standards
• Schedules staff to provide coverage for banquet events
• Communicates with event hosts/clients throughout event
  

• Leads Banquet Event Order (BEO) meetings on a weekly basis
• Reviews BEO’s for errors and makes corrections
• Anticipates banquet scheduling and supply needs based on BEO’s and forecasting
• Communicates regularly with Sales, Catering, and Kitchen to coordinate events
• Inspects Banquet Rooms to ensure setup meets client expectations
  

• Recruits and selects qualified candidates
• Provides employees with the orientation and training needed to understand expectations and perform job responsibilities
• Communicates performance expectations and provides employees with on-going feedback
• Provides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential
• Schedules employees to meet banquet labor expense projections and staff events
  

• Reviews contracts with banquet vendors
• Orders linens, food products, equipment, and other banquet supplies to meet department needs
• Leads quarterly inventories
  

• Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
• Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
• Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
• Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
• Performs other duties required to provide the service brand behavior and genuine hospitality
  

• Attends work on time and as scheduled
• Follows hotel grooming and hygiene standards
• Minimise safety hazards by following all safety rules and procedures
• Keeps Manager promptly and fully informed of all problems or unusual matters of significance
• Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position
• Maintains a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment
• At all times projects a favourable image of the Hotel to the public
  

Skills