43 Medallia Jobs

INDICATORS OF SUCCESS § Financial (GOP, Restaurant Revenue, Average Check, Labour Control). § Customer Satisfaction and loyalty goals (Medallia Score, Comment Cards, annual quality review). § Achievement of employee engagement survey (Kenexa) and retention goals for department). AREAS OF RESPONSIBILITY Participates in the development and implementation for of business strategies for the restaurant which are aligned with Radisson’s overall mission, vision values and strategies § Develops and implements strategies for department § Monitors status regularly and adjusts strategies as appropriate § Develops and implements strategies for the assigned Food & Beverage outlets that support achievement of the hotel’s goals Develops and implements strategies to achieve revenue and profit goal § Assists in the development of the marketing plan for assigned outlet by keeping current on competitors on a regular basis § Develops and implements special promotions and employee incentives § Provides employees with current up-to-date information on menu offerings § Increases sales by coaching employees on effective sales techniques § Maximizes productivity by using forecasting techniques to adjust scheduling Manages the operation of assigned restaurant or outlet § Coordinates the set-up of restaurant or outlet areas in accordance with Radisson Hotels standards § Confirms daily specials and new menu additions with Executive Chef § Manages the food and beverage service provided in assigned outlet; coaches employees on effective service and food presentation techniques § Inspects restaurant and outlet areas on an on-going basis and takes appropriate steps to ensure facilities meet or exceeds the hotel’s standards at all times § Leads staff meetings; conducts daily pre-shift meetings to discuss specials, house count, reservations and new menu items § Assists in quarterly inventories Develops and implements strategies and practices which support employee engagement § Recruits and selects qualified candidates § Provides employees with the orientation and training needed to understand expectations and perform job responsibilities § Communicates performance expectations and provides employees with on-going feedback § Provides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential Creates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations § Gives personal attention, takes personal responsibility and uses teamwork when providing guest service § Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems § Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis § Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction § Performs other duties required to provide the service brand behavior and genuine hospitality Adheres to hotel policies and procedures § Attends work on time and as scheduled § Follows hotel grooming and hygiene standards § Minimise safety hazards by following all safety rules and procedures § Keeps Manager promptly and fully informed of all problems or unusual matters of significance § Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position § Maintains a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment INDFOH

INDICATORS OF SUCCESS Financial (GOP, Restaurant Revenue, Average Check, Labour Control). Customer Satisfaction and loyalty goals (Medallia Score, Comment Cards, annual quality review). Achievement of employee engagement survey (Kenexa) and retention goals for department). AREAS OF RESPONSIBILITY Participates in the development and implementation for of business strategies for the restaurant which are aligned with Radisson’s overall mission, vision values and strategies Develops and implements strategies for department Monitors status regularly and adjusts strategies as appropriate Develops and implements strategies for the assigned Food & Beverage outlets that support achievement of the hotel’s goals Develops and implements strategies to achieve revenue and profit goal Assists in the development of the marketing plan for assigned outlet by keeping current on competitors on a regular basis Develops and implements special promotions and employee incentives Provides employees with current up-to-date information on menu offerings Increases sales by coaching employees on effective sales techniques Maximizes productivity by using forecasting techniques to adjust scheduling Manages the operation of assigned restaurant or outlet Coordinates the set-up of restaurant or outlet areas in accordance with Radisson Hotels standards Confirms daily specials and new menu additions with Executive Chef Manages the food and beverage service provided in assigned outlet; coaches employees on effective service and food presentation techniques Inspects restaurant and outlet areas on an on-going basis and takes appropriate steps to ensure facilities meet or exceeds the hotel’s standards at all times Leads staff meetings; conducts daily pre-shift meetings to discuss specials, house count, reservations and new menu items Assists in quarterly inventories Develops and implements strategies and practices which support employee engagement Recruits and selects qualified candidates Provides employees with the orientation and training needed to understand expectations and perform job responsibilities Communicates performance expectations and provides employees with on-going feedback Provides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential Creates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations Gives personal attention, takes personal responsibility and uses teamwork when providing guest service Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction Performs other duties required to provide the service brand behavior and genuine hospitality Adheres to hotel policies and procedures Attends work on time and as scheduled Follows hotel grooming and hygiene standards Minimise safety hazards by following all safety rules and procedures Keeps Manager promptly and fully informed of all problems or unusual matters of significance Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position Maintains a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment Skills F&B, Food cost, outlet manager, menu planning, cost controlling, outlet profitablity

INDICATORS OF SUCCESS Financial (GOP, Restaurant Revenue, Average Check, Labour Control) Customer Satisfaction & loyalty goals (Medallia Score, comment cards, annual quality review) Achievement of employee engagement survey (Kenexa) and retention goals for department AREAS OF RESPONSIBILITY Organizes functions and events for hotel clients Assists guest in organizing functions within hotel ability Consistently uses banquet process and follows brand standards Schedules staff to provide coverage for banquet events Communicates with event hosts/clients throughout event Directs banquet setup and scheduling Leads Banquet Event Order (BEO) meetings on a weekly basis Reviews BEO’s for errors and makes corrections Anticipates banquet scheduling and supply needs based on BEO’s and forecasting Communicates regularly with Sales, Catering, and Kitchen to coordinate events Inspects Banquet Rooms to ensure setup meets client expectations Manages scheduling, training, and performance of banquet employees Recruits and selects qualified candidates Provides employees with the orientation and training needed to understand expectations and perform job responsibilities Communicates performance expectations and provides employees with on-going feedback Provides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential Schedules employees to meet banquet labor expense projections and staff events Tracks banquet supplies and makes orders Reviews contracts with banquet vendors Orders linens, food products, equipment, and other banquet supplies to meet department needs Leads quarterly inventories Creates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations Gives personal attention, takes personal responsibility and uses teamwork when providing guest service Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction Performs other duties required to provide the service brand behavior and genuine hospitality Adheres to hotel policies and procedures Attends work on time and as scheduled Follows hotel grooming and hygiene standards Minimise safety hazards by following all safety rules and procedures Keeps Manager promptly and fully informed of all problems or unusual matters of significance Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position Maintains a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment At all times projects a favourable image of the Hotel to the public Skills Banquets, Food & Beverage F&B

JLL supports the Whole You, personally and professionally. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally. Job Description: Works as part of the Project Management Office, handling a variety of tasks related to the smooth operation of individual programmes of work and supporting the dedicated resources engaged in delivering the individual projects that form the programme. Working with JLL Regional and Cluster Leads, the role provides administrative support in respect to the following activities: Onboarding of project management resources in JLL processes and standards, including onboarding and training in technology systems Monitoring data quality and implementing corrective measures to improve data quality Carry out project healthchecks, audits and other control / compliance functions in accordance with standard process Supporting reporting and communication activities Manage a team of PMO and Project coordinators to deliver SLA and efficient project support This role requires engagement with JLL resources based in the APAC countries that JLL operates Roles and Responsibilities Technology Arrange access and provide training / onboarding to new Project Managers in how to use JLL technology such as the JLL Project Management Information System and any relevant Client technology systems Undertake refresher or other ad hoc training as required Extract data and prepare standard reporting (using reporting functionality within JLL’s Project Management Information System) Ongoing administration of technology systems (access, troubleshooting, refresher / manage training in new features, monitor project closeout) Where included in role, use Client technology systems to capture data / undertake key deliverables Data Quality Monitor / report on technology usage / adoption Monitor and Report on data quality in PDS / Client Systems Liaise with PDS delivery teams to identify and monitor the correction of data quality errors Process & Procedures Undertake technical onboarding of PDS delivery teams in Client specific process, eg: invoice submission and approval, key project deliverables / templates, approval stage gates etc) Review project specific deliverables (documentation etc) prepared by Project Management teams and monitor compliance with Client process, templates etc Undertake Account specific health check (documents saved in correct locations etc, Mandatory Deliverables available, data quality achieved etc) Manage centralised document control activities (PMO Centre of Excellence up to date including centralised templates, Guidance notes, lessons learnt etc) Reporting Manage on-account trackers for project approvals, PO's & Contracts, lessons learnt, etc Collate information as directed to support Account funding requests / business approval Prepare regular / ad hoc reporting as directed by PMO Lead Prepare meeting record / minutes (as directed) Finance Contribute to on-account finance activities (and interface where required with Client Finance system) as directed (Reviewing invoices for accuracy before submission, track invoice status etc) Data analysis and Management Review and assist in tracking projects against Account / Project KPI's including o Budget / Programme Compliance o Satisfaction Surveys / Medallia o Risk Reporting o Assist in project Benchmarking Communications Support communication activities within Account Core technical skills Familiar with using collaboration tools such as project management information systems, Microsoft teams, and cloud-based document management systems to achieve effective communication and coordination across different locations. Strong skills in organising and managing documents, including version control, document naming conventions, file sharing, and archiving to ensure efficient document workflows and retrieval. Experience in data entry and data analysis using spreadsheet software like Microsoft Excel to assist in data collation, tracking, and reporting activities. Soft Skills: Clear and effective verbal and written communication skills. Demonstrate proactivity in delivering the role. Strong time management and ability to multitask - prioritizing tasks, manage deadlines for reporting, and handle multiple assignments concurrently. Detail orientated to accurately handle data, maintain document consistency, and ensuring overall accuracy of administrative tasks. Adaptability and Flexibility to changes in work priorities. Strong problem-solving skills to identify and resolve challenges / roadblocks Ability to work well as part of a virtual team, collaborating with individuals from varied backgrounds and locations, to facilitate effective cross-cultural communication across Asia Proven work experience as a team leader or supervisor and In-depth knowledge of performance metrics If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. About JLL – We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities. Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally. Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

Overview Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the management of experiences, insights, and actions for candidates, customers, employees, patients, and residents alike. We believe that every experience is a memory that can last a lifetime. Experiences shape the way people feel about a company. And they greatly influence how likely people are to advocate, contribute, and stay. At Medallia, we are committed to creating a world where organizations are loved by their customers and their employees. We empower exceptional people to create extraordinary experiences together. Bring your whole self. The Role and Team The Site Reliability Engineering organization at Medallia brings together the infrastructure and applications that power a highly reliable global SaaS platform. In particular, Application SREs own the reliability of different products and their infrastructure stack at Medallia, and ensure that they continue to scale with our rapidly-growing business. We are constantly growing our footprint to meet and exceed the demands in multiple geographical regions. Most of our applications work in K8s environments and we host them in Medallia Cloud, OCI, AWS, GCP and Azure. Our team is built of true professionals that leverage all benefits of SRE approaches. Engineers can build their careers and increase their professional weight with full support of Medallia. We are currently looking for a team player who has a passion for technological challenges and a high desire to learn, who embraces a dynamic environment, and who will help us scale out our existing infrastructure, tend to incidents, and deploy new cutting-edge tools. Please note, this role might require being on a rotating on-call shift which includes being available during evenings, weekends and holidays when scheduled. This role is based remotely in Pune. Candidates for this position are required to reside within the Pune metropolitan area. Relocation support is not available at this time. Responsibilities Educate application and infrastructure management about SRE approaches. Collaborate with product-engineering teams, build strong relationships and be ready to solve complex challenges together. Ensure applications and their infrastructure are updated and released at a defined pace. Build monitoring, automation and tooling around applications and related standard procedures, eliminate manual work. Troubleshoot complex problems that may span the full service stack. Ensure SLAs, proactively monitor and manage the availability of infrastructure and applications. Optimize performance of components across the full service. Be a part of the SRE team on-call rotation for escalations. Qualifications Minimum Qualifications 3+ years of experience with Site Reliability Engineering and/or related software development roles. Experience with: Building, configuring, and maintaining operational monitoring and reporting tools. Operations in on-premises and cloud environments. Incident management and change management. Complex information security concepts Demonstrated knowledge of: Linux OS and fundamental technologies like networking, DNS, Mail, IP filtering, etc. Scripting languages (Python, Bash, Groovy, Go, etc) Traditional web stack (frontend, API, application backend, caches, databases) Asynchronous and reliable application design (message queues, DB replicas, load balancing, auto-scaling, etc) Kubernetes deployments Release approaches (roll-out, canary, blue/green, etc) Preferred Qualifications Strong communication skills. Experience with: Infrastructure as Code tools (Ansible, Terraform, CloudFormation, etc) Relational DB’s such as: PostgreSQL NoSQL DB such as: Redis, MongoDB, Cassandra, BigQuery Messaging/Stream processing platform such as: Kafka CI/CD tools such as: Jenkins, ArgoCD AWS (EC2, S3, RDS, etc…) Jenkins pipelines Background working in heavily regulated industries such as banking, finance, or healthcare. At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law. Individuals with a disability who need an accommodation to apply please contact us at ApplicantAccessibility@medallia.com. For information regarding how Medallia collects and uses personal information, please review our Privacy Policies

At SolarWinds, we’re a people-first company. Our purpose is to enrich the lives of the people we serve—including our employees, customers, shareholders, Partners, and communities. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions. The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We’re looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. We hire based on attitude, competency, and commitment. Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose. If you’re looking to build your career with an exceptional team, you’ve come to the right place. Join SolarWinds and grow with us! Your Role As the Customer Experience Program Manager , you will be the connective tissue that brings the customer experience strategy to life across the organization. You will own the execution of key CX programs—including NPS, CSAT, and transactional surveys—while building trusted relationships with stakeholders in Customer Success, Support, Product, Marketing, and Engineering. You’ll ensure customer feedback is effectively gathered, communicated, and acted on. This role is perfect for someone who is detail-oriented , a strong communicator , and passionate about delivering value to both internal teams and customers. Your Impact To succeed in this role, you should be passionate about creating frictionless operations to improve the SolarWinds customer experience. You will have the following responsibilities CX Program Execution Manage the execution of NPS, CSAT, onboarding, and transactional surveys , including survey design, testing, deployment, and response tracking. Maintain program calendars, stakeholder communication plans, and response timelines. Collaborate with the CX Insights team to deliver survey findings and recommendations to business teams. Stakeholder & Relationship Management Serve as the day-to-day liaison between the CX team and cross-functional partners (Product, Sales, Marketing, CS, Support, Digital). Partner with business leaders to translate customer feedback into action plans and program roadmaps. Facilitate recurring stakeholder meetings and workshops to drive alignment and track progress on CX initiatives. Internal Communication & Enablement Create and manage internal playbooks, templates, and communications to help teams understand and act on customer feedback. Develop and deliver internal presentations, “You Said, We Did” campaigns, and success stories to increase visibility of CX wins. Program Governance & Process Improvement Track program health metrics and manage issue resolution and continuous improvements. Collaborate with CX Ops and tools teams to improve survey delivery and reporting workflows . Ensure consistent documentation, stakeholder updates, and program audit-readiness. Your Experience 5 years of experience in program management, customer success, marketing operations, or customer experience roles—preferably in a B2B SaaS or technology environment. Proven experience coordinating and executing survey and customer feedback programs (e.g., NPS, CSAT). Excellent stakeholder management and relationship-building skills across global, cross-functional teams. Highly organized with a knack for managing multiple programs and deadlines simultaneously. Strong verbal and written communication skills—able to tailor messaging for execs, peers, and frontline teams. Familiarity with survey platforms (Qualtrics, Medallia, SurveyMonkey) and CRM or workflow tools (Salesforce, Jira, Asana) . Experience in creating customer-focused internal content and engagement strategies is a plus. Bachelor’s degree in Business, Communications, Marketing, or related field. SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law. All applications are treated in accordance with the SolarWinds Privacy Notice: https://www.solarwinds.com/applicant-privacy-notice

At SolarWinds, we’re a people-first company. Our purpose is to enrich the lives of the people we serve—including our employees, customers, shareholders, Partners, and communities. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions. The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We’re looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. We hire based on attitude, competency, and commitment. Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose. If you’re looking to build your career with an exceptional team, you’ve come to the right place. Join SolarWinds and grow with us! Your Role As the Lead, Customer Insights & Experience , you will be at the center of transforming how we listen to, interpret, and act on the voice of our customers. This is a strategic and hands-on role that combines operational excellence, data storytelling, and cross-functional leadership to enhance the end-to-end customer journey. You’ll champion data-driven decisions, optimize customer-facing processes, and elevate how we measure and improve customer experiences across the company. Your Impact To succeed in this role, you should be passionate about creating frictionless operations to improve the SolarWinds customer experience. You will have the following responsibilities Customer Insights & Analytics Build a centralized insights engine to translate NPS, CSAT, digital behavior, support interactions, and operational data into actionable CX insights. Partner with Data, Salesforce, and Customer Success teams to embed predictive models that identify churn risk, advocacy, and engagement patterns. Design and maintain CX dashboards and reporting tools that surface trends, friction points, and improvement opportunities across the journey. Process & Experience Optimization Identify and resolve customer journey pain points by leveraging automation, AI, and workflow enhancements. Lead cross-functional initiatives that optimize tools, systems, and processes used by Support, Success, Academy, and Product teams. Establish and document scalable workflows , survey cadences, and insight-to-action loops. CX Technology & Innovation Evaluate and implement new technologies (AI, automation platforms, feedback tools) to improve listening and response across channels. Collaborate with engineering and IT teams to improve data architecture and feedback flow integration (Salesforce, Gainsight, Qualtrics, etc.). Strategic Enablement Deliver insight-driven recommendations to senior leadership and stakeholders, informing product, GTM, and service strategy. Shape quarterly CX business reviews and customer storytelling backed by data. Serve as a champion of CX operational excellence and continuous improvement . Your Experience 5+ years of experience in customer experience, business operations, or data strategy roles, ideally in a B2B SaaS or tech company. Proven track record in turning data into strategic insights , especially with NPS, CSAT, churn, and engagement metrics. Strong experience with Salesforce , BI tools (Power BI, Tableau, Domo, Looker), and customer feedback platforms (e.g., Qualtrics, Medallia). Working knowledge of AI and automation concepts in CX, such as sentiment analysis, predictive scoring, or journey analytics. Strong project management and cross-functional collaboration skills. Bachelor’s degree in Business, Analytics, Engineering, or related field (MBA preferred). Excellent communication and stakeholder engagement skills in a global matrixed environment. SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law. All applications are treated in accordance with the SolarWinds Privacy Notice: https://www.solarwinds.com/applicant-privacy-notice

About Four Seasons Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: In the heart of Worli - the business hub of India’s largest city and close to the entertainment and commercial district of Lower Parel, Four Seasons Hotel Mumbai is a chic urban oasis with an intimate, boutique atmosphere. The brand's first hotel in India, Four Seasons Hotel Mumbai echoes 'Powerhouse Luxury' in the city that never sleeps. Known for unparalleled food & beverage options such as those at AER Mumbai, an award-winning rooftop bar, as well as San:Qi, a city-favourite pan-Asian restaurant with wine bar, private dining rooms, four open-style kitchens overseen by master craftsmen and an extensive menu offering Indian, Chinese, Thai and Japanese delicacies. Basic Functions Plan, organize, control and direct the work of employees in the Hotel’s Outlet while ensuring guest satisfaction. Role And Responsibilities General Assist the Outlet Manager in motivating and developing skilled team, leads by example and instills a culture of continuous learning and improvement among employees; actively participate in employee relations activities and programs. Is actively involved in identifying and assessing the needs of employees and help in the career development of every employee through effective coaching, training and by instilling company values; is concerned for employee’s continuous development and personal growth Ensures the department is kept in the organized manner in accordance with the company philosophy and policies, maximizing efficiency and productivity and achieving established goal; promotes harmony between all departments Displays warmth, care and genuine enthusiasm while dealing with guests and internal customers; lives the golden rule Demonstrates standard awareness, by setting example for standard execution, standard testing and implementing action plans to achieve established products and service goals Assists the department head in preparing annual plans, forecasts and managing expenses to meet departmental budgetary goals Represents the department head in his/her absence. Departmental Ensures high quality guest service in his/her area; is highly visible and actively participates in service; assist in taking and serving order. Maximize revenue by effective table management; plans for additional resources during high volume periods Engages in guest interaction in a sensitive and appropriate manner; create personalized experiences; establishes a network of regular guests and keep relevant and accurate records Provides genuine hospitality and recognition, acts as host/hostess in the work area. Promotes hotel services and products Plans and executes events; proposes menu and wine recommendations to event organizers Take ownership of the guests concerns and requests and acts decisively to ensure guests satisfaction when glitches occur He/ She is directly responsible for Medallia of the hotel, LQA, and Coyle audits He/ She should always maintain hygiene in their respective area and should pass the Hygiene audit like PWT, HACCP Is seen as actively developing his/her culinary and wine knowledge; conducts regular food and wine tasting for employees; instills excitement and passion for international cuisines and wines in his/her team Specific Responsibilities And Task General Maintains an organized administration of departmental and personnel records, including rostering and leave planning Ensure employees adhere to the code of conduct and grooming and hygiene standards as specified in the employee hand book Conducts daily briefing and monthly departmental meeting (in the absence of the department head) and participates in the meeting when invited. Provides regular and fair performance feedback to employees and immediate supervisor, formally and informally as appropriate Is seen as a hands on leader, assist employees in crunch times; walk the talk Proposes personal goals and objectives based on self-analysis of strengths and weaknesses; achieves agreed goals. Actively participates in the mentoring program when enrolled Maintains a clean and orderly work area and ensures tools and equipment’s are well maintained and in sufficient supply and takes appropriate action. Promotes and ensures a safe working environment Departmental Performs pre and post service checks; ensures subordinates are immaculately groomed and aware of daily specials and promotional offers Ensures all resources for an efficient operation are in place; takes routine inventories and re order operating supplies when necessary Is highly sensitive to guest preferences; assists in compiling guest history; offers a special service touch when an opportunity is presented Assist the department head in sales and marketing activities, conduct and evaluate routine sales analysis and competitive pricing survey; keeps abreast of F&B trends and new developments in the market Ensures adherence to cashiering and control procedures; maintains a ‘clean’ POS database Conduts routine maintenance and housekeeping inspections

The specific responsibilities for this position are: SLJ Projects (Service Projects) execution with good customer satisfaction & Medallia feedback/ NPS Ensure Safety standards at all Project sites & offices which are inline with HSEPS management system Forecast Revenue, Billing, collections, Change orders and Job closures on beginning of Month and Exceed the plan Improve working capital metric by timey Billing & collection of payments Ensure On time completion of projects with problem solving, scheduling and project management capability Improve positive Deviations by Risk and Opportunity Management (DGM>BGM) Strictly drive team to use consistent practices across work sites and ensure HAIL policies and procedures are met. Effectively implement Honeywell Project Management Methodlogies (HPMM) on day to day basis for OTC and Risk management Drive and sharing of best practices across the site Manage and maintain the Quality standards at site as per the Honeywell and industry safety standards Develop talent and motivated team with continuous coaching Should have sound technical knowledge of systems like Fire Alarm, PA, CCTV, Access Control, BMS and Gas Suppression Systems etc. Should have knowledge of SAP Preference for PMP certification

Job Description The specific responsibilities for this position are: SLJ Projects (Service Projects) execution with good customer satisfaction & Medallia feedback/ NPS Ensure Safety standards at all Project sites & offices which are inline with HSEPS management system Forecast Revenue, Billing, collections, Change orders and Job closures on beginning of Month and Exceed the plan Improve working capital metric by timey Billing & collection of payments Ensure On time completion of projects with problem solving, scheduling and project management capability Improve positive Deviations by Risk and Opportunity Management (DGM>BGM) Strictly drive team to use consistent practices across work sites and ensure HAIL policies and procedures are met. Effectively implement Honeywell Project Management Methodlogies (HPMM) on day to day basis for OTC and Risk management Drive and sharing of best practices across the site Manage and maintain the Quality standards at site as per the Honeywell and industry safety standards Develop talent and motivated team with continuous coaching Should have sound technical knowledge of systems like Fire Alarm, PA, CCTV, Access Control, BMS and Gas Suppression Systems etc. Should have knowledge of SAP Preference for PMP certification Qualifications Experience : 8 to 10 Yrs in Project Management Qualifications : BE / BTech in Electronics / Instrumentation / Electrical/communication OR Equivalent

Are you interested in the next generation of Artificial Intelligence and Natural Language Processing? Then, read on. Level AI is on a mission to redefine the customer service industry by putting the latest AI/ML advances in the hands of customer care agents so they can solve any customer issues at record speed, creating both happier customers and agents. Join us in our quest to equip call centers with cutting-edge technologies so that they can put the human back into the customer care experience. Level AI ( https://thelevel.ai/ ) is a hyper-growth, series C, Silicon Valley-based startup backed by Battery Ventures. We’ve assembled a seasoned team with leaders from organizations such as Amazon Alexa, Facebook, Google, Figma, Freshworks, and Medallia, among others. Responsibilities : Work closely with the product team and articulate crisply and clearly the capabilities, functionalities, and business benefits of our products and solutions in customer-facing material such as datasheets, website landing pages, videos, and sales decks. Be Level AI expert and thought leader on the customer, the industry trends, and the players in the market. Become the go-to person for sales, marketing, and customer success teams to understand the ins and outs of our product. Work closely with the product management team to understand the product roadmap and translate that into marketing strategies: plan and execute on launch plansDevelop product capabilities’ positioning that differentiates Level AI by understanding customer pain points. Tailor messaging to persona and test. Collaborate with sales and customer success teams to develop sales enablement materials including: sales presentations, datasheets, customer testimonials case studies, demo videos, marketing videos and tutorial videos. Document and keep a tab on market trends and competitive forces. Partner with the product team to develop the product roadmap. Skills/Competencies: Passionate about great enterprise software, AI, and product marketing. Experience in AI, SaaS, Contact Center preferred Strategic: understand the space, the customer, and the criticality of his/her role in the organization Self-sufficient: can produce customer-facing brochures, landing pages, training videos, and slide presentations with minimal supervision and guidance. Excellent verbal communicator Requirements : Bachelor's degree, Master’s degree a plusTop academic achievements 4+ years of Product marketing experience in Enterprise Software (experience in SaaS, AI, Contact Center or an early-stage startup environment is a huge plus).Client-facing experience Work portfolio. Please share your past body of work (e.g., videos, blog, datasheet, white papers, speaking engagement, presentations) as part of your job application. Compensation: We offer market-leading compensation, based on the skill set and aptitude of the candidate.

Job Title: CX Analyst Location: WFH Job Type: Full Time Job Summary: We are looking for a passionate and results-driven Data Analyst to join our team and help enhance customer experiences through actionable insights. The ideal candidate is customer-centric, analytically strong, and adept at transforming data into compelling stories that drive business decisions. Who You Are: Customer-Centric: You are committed to understanding and advocating for the customer, consistently exploring ways to improve their experience. Analytical Powerhouse: You possess robust analytical and problem-solving skills, with the ability to derive insights from complex datasets. Data Storyteller: You can communicate data-driven findings to both technical and non-technical stakeholders, presenting complex data in a clear and engaging way. Collaborative Spirit: You work well in a team setting, collaborating with colleagues across various departments to achieve common goals. Results-Driven: You are focused on delivering measurable outcomes and making a real difference in the customer experience. Tools Required: Qualtrics, Medallia, Call miner Professional Qualifications/Competencies: Bachelors or Master’s Degree or equivalent in a relevant field. Minimum of 2 years of experience in a data analysis role, preferably in a customer experience or marketing context.

Flexing It is a freelance consulting marketplace that connects freelancers and independent consultants with organisations seeking independent talent. Flexing It has partnered with Our client, a global leader in energy management and automation, is seeking a dynamic and detail-oriented Product Owner or Technical Business Analyst. This role is ideal for someone who thrives at the intersection of business and technology, and who can effectively manage stakeholder expectations, translate business needs into actionable requirements, and maintain a well-organized product backlog in Jira. Key Responsibilities: - Act as the primary liaison between business stakeholders and the technical team. - Gather, analyze, and document new project requirements, ensuring clarity and alignment with business goals. - Define project scope, timelines, and deliverables in collaboration with cross-functional teams. - Create and manage detailed user stories, epics, and tasks in Jira, ensuring backlog is always up-to-date and prioritized. - Facilitate backlog grooming, sprint planning, and review sessions. - Ensure seamless communication and alignment between business and development teams. - Leverage Customer Experience (CX) insights to inform product decisions and enhancements. Skills Required - Proven experience as a Product Owner or Technical Business Analyst in an agile environment. - Strong understanding and hands-on experience with Jira for backlog and project management. - Excellent stakeholder management and communication skills. - Ability to translate complex business requirements into clear technical specifications. - Familiarity with Customer Experience (CX) principles and tools. - Experience working with or knowledge of the Medallia platform is a strong plus. - Strong analytical and problem-solving skills. - Self-motivated, organized, and capable of managing multiple priorities. Preferred Qualifications: - Bachelors in CS, Engineering, or other advanced degree - Medallia certified - Familiarity with Product Owner role or BA roles.

Are you interested in the next generation of Artificial Intelligence and Natural Language Processing? Then, read on. Level AI is on a mission to redefine the customer service industry by putting the latest AI/ML advances in the hands of customer care agents so they can solve any customer issues at record speed, creating both happier customers and agents. Join us in our quest to equip call centers with cutting-edge technologies so that they can put the human back into the customer care experience. Level AI (https://thelevel.ai/) is a hyper-growth, series C, Silicon Valley-based startup backed by Battery Ventures. We’ve assembled a seasoned team with leaders from organizations such as Amazon Alexa, Facebook, Google, Figma, Freshworks, and Medallia, among others. Responsibilities : Work closely with the product team and articulate crisply and clearly the capabilities, functionalities, and business benefits of our products and solutions in customer-facing material such as datasheets, website landing pages, videos, and sales decks Be Level AI expert and thought leader on the customer, the industry trends, and the players in the market Become the go-to person for sales, marketing, and customer success teams to understand the ins and outs of our product. Work closely with the product management team to understand the product roadmap and translate that into marketing strategies: plan and execute on launch plansDevelop product capabilities’ positioning that differentiates Level AI by understanding customer pain points. Tailor messaging to persona and test Collaborate with sales and customer success teams to develop sales enablement materials including: sales presentations, datasheets, customer testimonials case studies, demo videos, marketing videos and tutorial videos Document and keep a tab on market trends and competitive forces. Partner with the product team to develop the product roadmap Skills/Competencies: Passionate about great enterprise software, AI, and product marketing. Experience in AI, SaaS, Contact Center preferred Strategic: understand the space, the customer, and the criticality of his/her role in the organization Self-sufficient: can produce customer-facing brochures, landing pages, training videos, and slide presentations with minimal supervision and guidance Excellent verbal communicator Requirements : Bachelor's degree, Master’s degree a plusTop academic achievements 4+ years of Product marketing experience in Enterprise Software (experience in SaaS, AI, Contact Center or an early-stage startup environment is a huge plus).Client-facing experience Work portfolio. Please share your past body of work (e.g., videos, blog, datasheet, white papers, speaking engagement, presentations) as part of your job application. Compensation: We offer market-leading compensation, based on the skill set and aptitude of the candidate.

About Four Seasons Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: In the heart of Worli - the business hub of India’s largest city and close to the entertainment and commercial district of Lower Parel, Four Seasons Hotel Mumbai is a chic urban oasis with an intimate, boutique atmosphere. The brand's first hotel in India, Four Seasons Hotel Mumbai echoes 'Powerhouse Luxury' in the city that never sleeps. Known for unparalleled food & beverage options such as those at AER Mumbai, an award-winning rooftop bar, as well as San:Qi, a city-favourite pan-Asian restaurant with wine bar, private dining rooms, four open-style kitchens overseen by master craftsmen and an extensive menu offering Indian, Chinese, Thai and Japanese delicacies. Basic Function Reporting to the Guest Experience Manager, this vital role forms part of the Front Office team and respond to a wide variety of guest requests by accurately assessing the guest needs, requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies. Seek out opportunities for guest-centric experiences in all outlets of the hotel and assists hotel outlets in putting processes in place to ensure that these opportunities are executed by all employees. Role and Responsibilities Trains and schedules the Guest Experience Staff. Supervises day-to-day performance of the staff. Coaches staff to achieve Core and Service Culture standards. Disciplines staff as needed. Works with Departmental Managers and Learning & Quality Assurance Manager to put processes in place to ensure that these opportunities are executed by all employees. Develop new/innovative ways to provide anticipatory (intuitive) service. Set up processes to gain valuable insight Pre (Pre Arrival Meetings), Post (Departure Email/Mesg) and during guest stay to create lasting experiences. Identify all experience assistance required guests (Ex -Glitch Guests) and offer recovery. Coordinate among all departments for seamless execution of service to ensure complete turnaround of glitch guests. Measures results (challenges, successes, etc.) and communicates on a weekly basis to the GE team and in other meetings (Medallia) as required. Consistently driving the team to achieve high guest experience scores on Medallia, Trip Advisor etc. Oversee and implement Hotel Guest Experience initiatives and ideas shared at Global Level. Work with Guest Experience Manager to learn from other’s successes and opportunities and develop a consistent product worldwide. Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner making recommendations based on local knowledge and hotel practices. Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner making recommendations based on local knowledge and hotel practices. Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact while working harmoniously and professionally with co-workers and supervisors Utilizes a variety of software programs (Keys & Shopping Cart) to accurately input special arrangements the guest has made and to assure proper billing while ensuring concierge database is updated regularly and "insightful" information is keyed in accurately and in a timely manner. Review transportation requirements on a daily basis and ensure cars and drivers are scheduled accordingly and planned efficiently, ensuring smooth check-in and check-out of all guests Ensure assistance is provided to the Guest Experience Manager/ Front Office Manager in forecasting and budgeting of revenues and expenses for all areas under control. Reviewing daily arrivals (including VIPs, special guest requests, group needs) and assigning rooms Coordinating with respective departments especially Housekeeping/F&B to ensure all guest requests are met. Personally managing and making personal contact with all VIP, suite guests and frequent return guests Ensuring all front of house departments are complying with Four Seasons Core / Culture Standards and develop periodic training programs for various jobs under areas of responsibility. Be able to handle guest complaints, resolve them, work closely with Hotel Assistant Managers and raise glitch records. Handling all guest complaints and keeping management informed when necessary while ensuring all glitches are reported in a timely manner and addressed accordingly. All VIP and Suite room guest's amenities, special requests and welcome cards are in order prior to arrival and must be checked. IRC for all Limo check ins. Assistant Managers and Guest Experience staff to be actively present and hands-on in the day to day operations of the hotel by making their presence felt in the lobby The DOR/ADOR/FOM/GEM must be kept informed of all activities of Front Office departments (Guest Services, Front Desk, Concierge and Transportation). All activities must be communicated/reported and solution/alternative on any problems, guest requests, special requirements are to be shared and followed upon. Work closely with the Assistant Managers on room availability and maximize Rooms Upsell Revenue. Yearly performance reviews to be conducted for reporting employees as scheduled and perform any other tasks and duties as directed by the management of the hotel. To ensure that the guest experience team are highly motivated and outings are organized once every quarter for them to experience restaurants, places of interest, tours etc. Actively monitors chat (Messenger), Keys and other mobile applications to ensure timely action. Assists with responsibilities and duties in the absence of or due to heavy volume in the areas of the Bell Desk, Front Desk, Lobby Coverage and drive way management. Be able to provide basic trouble-shooting support for in-room services such as Internet, TV, Movies, Board Games, Web service and equipment rental. Assist with all Front Office related activities as and when required. Show more Show less

Shift – (US EST) 6:30 PM to 3:30 AM IST Experience in Service Excellence management using the Medallia/Qualtrics/Press Ganey. and in workflow, troubleshooting and system configuration. Please share your resume at simran.agrawal1@elevancesystems.com

About Four Seasons Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: In the heart of Worli - the business hub of India’s largest city and close to the entertainment and commercial district of Lower Parel, Four Seasons Hotel Mumbai is a chic urban oasis with an intimate, boutique atmosphere. The brand's first hotel in India, Four Seasons Hotel Mumbai echoes 'Powerhouse Luxury' in the city that never sleeps. Known for unparalleled food & beverage options such as those at AER Mumbai, an award-winning rooftop bar, as well as San:Qi, a city-favourite pan-Asian restaurant with wine bar, private dining rooms, four open-style kitchens overseen by master craftsmen and an extensive menu offering Indian, Chinese, Thai and Japanese delicacies. Basic Function Oversees the Front Desk operations and acts as the manager on duty in the hotel when senior managers are not available. Directs staff that performs the following duties and will also perform these duties on own: welcomes and registers hotel guests, explaining the accommodations and establishing credit or method of payment. Checks guest out of the hotel, preparing and explaining the bill. Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies. Role And Responsibilities Manages the staff at the Front Desk. Interviews, trains and schedules the staff. Conducts Performance Evaluations and disciplines staff when needed. Coordinates arrivals, departures and billing requirements with Sales and Catering Department. Block rooms for arrivals and ensures any discrepancies are resolved. Reviews daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups. Assures that all financial and credit procedures are followed. Follows up on credit problems with Front Office Manager and/or Credit Manager. Reviews all paid-outs, rebates, Petty Cash disbursements and Direct Billings. Checks cashiers’ work at end of shift to ensure all transactions are reconciled with proper approvals and endorsements. Takes action in all matters related to the safety, security, satisfaction and well-being of hotel guests and employees when senior managers are not available. Responds swiftly and effectively in any hotel emergency or safety situation. Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone. Checks guest in and out in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room. Issues correct keys to the guest. Checks out guest at end of stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction. Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests. Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact. Works harmoniously and professionally with co-workers and supervisors. Accepts reservations, changes and cancellations in the absence of Reservations Department Staff. Can answer guest calls and direct them appropriately in the absence of a Communications Operator. Consistently driving the team to achieve high guest experience scores in social media platform such as Medallia, Trip Advisor etc. Is completely aware of the hotels upsell program and constantly drives towards achieving the companies upsell goal. Actively handles profile management and guides staff accordingly. Actively monitors chat response and mobile application to ensure timely response. Interviews, trains and schedules the staff, as well as conducts performance evaluations and disciplines staff when needed. Resolves guest concerns and interacts with the highest level of hospitality and professionalism, accommodating special requests whenever possible. Review daily arrivals and departure to ensure proper handling of VIP and return guests, groups etc. and escort them to or from their rooms respectively Coordinating with respective supporting departments especially Housekeeping to ensure all guest requests are met. Personally managing and making personal contact with all VIP, suite guests and frequent return guests Assures that all financial and credit procedures are followed; coordinates arrivals, departures and billing requirements with Sales and Catering Departments. Resolves customer complaints from all areas of the hotel Communicate closely with the night manager and other assistant managers to ensure follow up on special guests, issues/glitches, requests etc Adheres to the hotel's code of conduct and grooming & hygiene standards Actively conducts briefings and meetings. Assists with responsibilities and duties in the absence of or due to heavy volume in the areas of the Concierge, Bell Staff, Business Center, and lobby coverage. Provides basic trouble-shooting support for in-room services such as Internet, TV movies, games, and Web service. Works closely with Bell Staff to ensure smooth handling of guest luggage, deliveries andspecial requests. Show more Show less

Requirement Job Title: Customer Excellence Manager (NPS) Reports to: Head of Customer Experience Location: Bengaluru or Remote, India Work Type: Full-time Role Summary: You will own Net Promoter Score across Bambinos programs. You will speak with parents, capture their feedback through calls and surveys, turn insights into clear action items, and partner with product, curriculum, and operations teams to improve learning outcomes and loyalty. Key Responsibilities: * Run our voice of customer program, schedule outreach, and close the loop with every respondent * Lead NPS, CSAT, and churn surveys, build dashboards, and surface weekly insights to leadership * Interview parents to explore pain points and unmet needs, document root causes, and prioritise fixes * Work with product managers and academic leads to translate feedback into feature ideas, curriculum tweaks, and service improvements * Track resolution progress, hold teams accountable, and keep customers informed of changes * Coach educators and support agents on best practices that raise satisfaction and referral intent * Design and run A B tests that validate improvement ideas before full roll-out * Publish monthly reports that highlight wins, gaps, and next steps Success Metrics: * NPS uplift quarter on quarter * Reduction in churn and support tickets * Increase in referral sign-ups and repeat purchases * Speed of closure for top customer issues What You Bring: * Three plus years in customer success, user research, or product feedback roles, preferably in edtech or consumer internet * Proven track record of moving NPS or CSAT by double-digit points * Excellent phone and writing skills, able to build trust quickly with parents from diverse regions * Strong analytical ability, comfortable with spreadsheets, SQL, or BI tools * Facilitation skills to drive cross-functional workshops and sprint reviews * Empathy for both children and parents, paired with a bias for clear action Nice to Have: * Experience with VOC or CX platforms such as Medallia or Qualtrics * Background in K-12 learning or early childhood pedagogy * Familiarity with product management frameworks and agile rituals Why Bambinos: * Mission that shapes the future of children’s learning * Rapidly growing user base across Unbox English, Alpha Math, and Little Yogi * Culture that trusts data, rewards ownership, and moves fast * Competitive pay, learning budget, and flexibility to work where you perform best Ready to raise the bar for thousands of families? Send your resume and a short note on the toughest customer problem you have solved to careers@bambinos.live. Show more Show less

Respond to incoming resumes as appropriate Provides HR Consultants and/or Hotels with resumes which meet the position requirements Conducts screening interviews Achievement of Hotel financial goals (GOP) Employee satisfaction and retention Customer satisfaction and loyalty goals (Medallia Score, Comment Cards, annual quality review) Achieve goals for candidate and manager satisfaction Identify qualified candidates for open positions within a specified time frame Respond to incoming resumes as appropriate Provides HR Consultants and/or Hotels with resumes which meet the position requirements Conducts screening interviews Co-ordinates candidate interview schedules Updates candidates on status of selection process Drafts offer letters Screens and refers candidates Offers position to selected candidates Maintains current statistics on open and filled positions Tracks and summarises recruitment costs as necessary\ Assists in the co-ordination of responses to EEO complaints, WS&H, Union Relations and grievances by researching situations and gathering information as requested Maintains record keeping requirements of Workers’ Compensation as directed and provides necessary follow-up Ensures Return to Work programs are implemented and that all Workers Compensation cases are reported to Human Resources Manager Assists Department Heads in handling employee situations by counselling them in preparing of appropriate verbal and written communication to employee Assists the Human Resources Manager in ensuring the quality and consistency of performance appraisals by reviewing appraisals and counselling Supervisors on appraisals which do not conform to Brand’s standards Fosters positive attitude to Hotel and work environment by assisting the Human Resources Manager in planning and co-ordinating employee orientation, conducting training sessions and other ongoing programs Handles transfer or reclassification requests Utilises leadership skills and motivation techniques in order to maximise employee productivity and satisfaction Assists in the co-ordination of wage and performance review activities of the Hotel to ensure compliance with the law and control costs Informs employees of benefits, Hotel policies etc Conducts training sessions as requested Administers special employee promotions Gives personal attention, takes personal responsibility and uses teamwork when providing guest service Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction Performs other duties required to provide the service brand behavior and genuine hospitality Maintains safe and secure environment for customers and employees Keeps immediate Supervisor promptly and fully informed of all problems or unusual matters of significance Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objective of this position Maintains a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment At all times projects a favourable image of the Hotel to the public Requirements Minimum of two years progressive human resources experience Bachelors degree preferred, certificate in related field required Prior work experience in a union environment including negotiation and local and regional rules Collaborate effectively with other hotel employees and managers to ensure teamwork Able to resolve conflicts with supervisors and employees Skills Fast-Paced Experience Microsoft Office Show more Show less

About The Opportunity Job Type: Permanent Application Deadline: 23 June 2025 Job Description Title Lead Business Analyst Department ISS Delivery Location Gurgaon or Bengaluru, India Reports To Manager Business Analyst Level 4 We’re proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this? By working together - and supporting each other - all over the world. So, join our Investment Solutions and Services (ISS) Delivery team and feel like you’re part of something bigger. About Your Team ISS Delivery provides the design and delivery of all changes in business process and/or technology solutions that support the growth for Fidelity’s Global Investment Solutions & Services business. We support Investment Management, Asset Management Operations and Distribtion teams primarily located in London, Hong Kong, Tokyo, Toronto, Australia, Singapore and China. About Your Role Fidelity is embarking on several strategic programs aimed at developing a comprehensive end-to-end solution to facilitate the next evolutionary stage of our Distribution Business. The successful candidate will join our Delivery & Change Team to support these programs, which cover areas such as Content Management, Client Onboarding, Client Reporting, Sales Toolkit, and Customer Relationship Management System. As a business analyst, you will be responsible for: Business Requirements and Specifications: Identify and translate business needs into functional specifications. Documentation: Produce high-quality documentation for requirements gathering, business analysis, and process mapping/optimization. Collaboration: Collaborate with architects, engineers, and analysts in various locations to attain desired outcomes. Project Management & Delivery: Collaborate with Product/Project Managers to develop project plans, identify risks and issues, participate in backlog grooming, prioritize tasks, and assist in iteration planning with the delivery team. Overseeing end-to-end delivery of projects from inception through to completion. Stakeholder Engagement: Lead interactions with global sales and marketing stakeholders. Presentation and Reporting: Prepare presentation materials for senior leadership and support project status monitoring and reporting. Functional Expertise: Develop deep expertise in the specified business areas, stay updated with industry trends, and continuously improve the operating model. User Support and Training: Provide support and training to users on technology platforms and tools. Mentorship: Serve as a mentor or coach to junior business analysts within the team. About You With a solid background in the analysis, design and implementation of complex technology solutions, you’re the specialist we need. You: Experience: Minimum 6 years of business analysis experience within the asset management industry or financial services/investment banking industry. Technical Skills & Industry Knowledge: Experience with industry-standard software delivery life cycles, including both in-house built systems and vendor implementations. Experience in Content Management Systems (built inhouse or vendor solution) Working knowledge of databases and SQL queries. A good understanding of the end-to-end asset management process and data. Thorough understanding of different asset classes, including Equity, Fixed Income, and Multi-Assets. Communication Skills: Effective communication and problem-solving skills to explain complex ideas to non-technical audiences. Experience working with senior business stakeholders. Strong problem-solving and teamwork skills. Education & Professional Qualifications: B. Tech / B.E. or MBA (Finance) preferred Relevant certifcations such as CFA, FRM, or CIPM being advantageous. Additional Skills (Nice to Have): Familiarity with CRM systems, with Salesforce experience preferred. Experience with sales and marketing tools such as Seismic, Marketo, Medallia, etc. Knowledge of visualization tools like Tableau, Power BI, DOMO, etc. Experience with third-party market data providers like Bloomberg, Morning Star etc. Experience working in data platforms. Experience in decommissioning & replacing legacy systems with strategic systems. Feel rewarded For starters, we’ll offer you a comprehensive benefits package. We’ll value your wellbeing and support your development. And we’ll be as flexible as we can about where and when you work – finding a balance that works for all of us. It’s all part of our commitment to making you feel motivated by the work you do and happy to be part of our team. For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com. For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com. Show more Show less

About the Opportunity Job Type: Permanent Application Deadline: 23 June 2025 Job Description Title Lead Business Analyst Department ISS Delivery Location Gurgaon or Bengaluru, India Reports To Manager Business Analyst Level 4 We’re proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this? By working together - and supporting each other - all over the world. So, join our Investment Solutions and Services (ISS) Delivery team and feel like you’re part of something bigger. About your team ISS Delivery provides the design and delivery of all changes in business process and/or technology solutions that support the growth for Fidelity’s Global Investment Solutions & Services business. We support Investment Management, Asset Management Operations and Distribtion teams primarily located in London, Hong Kong, Tokyo, Toronto, Australia, Singapore and China. About your role Fidelity is embarking on several strategic programs aimed at developing a comprehensive end-to-end solution to facilitate the next evolutionary stage of our Distribution Business. The successful candidate will join our Delivery & Change Team to support these programs, which cover areas such as Content Management, Client Onboarding, Client Reporting, Sales Toolkit, and Customer Relationship Management System. As a business analyst, you will be responsible for: Business Requirements and Specifications: Identify and translate business needs into functional specifications. Documentation: Produce high-quality documentation for requirements gathering, business analysis, and process mapping/optimization. Collaboration: Collaborate with architects, engineers, and analysts in various locations to attain desired outcomes. Project Management & Delivery: Collaborate with Product/Project Managers to develop project plans, identify risks and issues, participate in backlog grooming, prioritize tasks, and assist in iteration planning with the delivery team. Overseeing end-to-end delivery of projects from inception through to completion. Stakeholder Engagement: Lead interactions with global sales and marketing stakeholders. Presentation and Reporting: Prepare presentation materials for senior leadership and support project status monitoring and reporting. Functional Expertise: Develop deep expertise in the specified business areas, stay updated with industry trends, and continuously improve the operating model. User Support and Training: Provide support and training to users on technology platforms and tools. Mentorship: Serve as a mentor or coach to junior business analysts within the team. About you With a solid background in the analysis, design and implementation of complex technology solutions, you’re the specialist we need. You: Experience: Minimum 6 years of business analysis experience within the asset management industry or financial services/investment banking industry. Technical Skills & Industry Knowledge: Experience with industry-standard software delivery life cycles, including both in-house built systems and vendor implementations. Experience in Content Management Systems (built inhouse or vendor solution) Working knowledge of databases and SQL queries. A good understanding of the end-to-end asset management process and data. Thorough understanding of different asset classes, including Equity, Fixed Income, and Multi-Assets. Communication Skills: Effective communication and problem-solving skills to explain complex ideas to non-technical audiences. Experience working with senior business stakeholders. Strong problem-solving and teamwork skills. Education & Professional Qualifications: B. Tech / B.E. or MBA (Finance) preferred Relevant certifcations such as CFA, FRM, or CIPM being advantageous. Additional Skills (Nice to Have): Familiarity with CRM systems, with Salesforce experience preferred. Experience with sales and marketing tools such as Seismic, Marketo, Medallia, etc. Knowledge of visualization tools like Tableau, Power BI, DOMO, etc. Experience with third-party market data providers like Bloomberg, Morning Star etc. Experience working in data platforms. Experience in decommissioning & replacing legacy systems with strategic systems. Feel rewarded For starters, we’ll offer you a comprehensive benefits package. We’ll value your wellbeing and support your development. And we’ll be as flexible as we can about where and when you work – finding a balance that works for all of us. It’s all part of our commitment to making you feel motivated by the work you do and happy to be part of our team. For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com. For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.

§ Respond to incoming resumes as appropriate § Provides HR Consultants and/or Hotels with resumes which meet the position requirements § Conducts screening interviews § Achievement of Hotel financial goals (GOP) § Employee satisfaction and retention § Customer satisfaction and loyalty goals (Medallia Score, Comment Cards, annual quality review) § Achieve goals for candidate and manager satisfaction § Identify qualified candidates for open positions within a specified time frame § Respond to incoming resumes as appropriate § Provides HR Consultants and/or Hotels with resumes which meet the position requirements § Conducts screening interviews § Co-ordinates candidate interview schedules § Updates candidates on status of selection process Drafts offer letters § Screens and refers candidates § Offers position to selected candidates § Maintains current statistics on open and filled positions § Tracks and summarises recruitment costs as necessary\ § Assists in the co-ordination of responses to EEO complaints, WS&H, Union Relations and grievances by researching situations and gathering information as requested § Maintains record keeping requirements of Workers’ Compensation as directed and provides necessary follow-up § Ensures Return to Work programs are implemented and that all Workers Compensation cases are reported to Human Resources Manager § Assists Department Heads in handling employee situations by counselling them in preparing of appropriate verbal and written communication to employee § Assists the Human Resources Manager in ensuring the quality and consistency of performance appraisals by reviewing appraisals and counselling Supervisors on appraisals which do not conform to Brand’s standards § Fosters positive attitude to Hotel and work environment by assisting the Human Resources Manager in planning and co-ordinating employee orientation, conducting training sessions and other ongoing programs § Handles transfer or reclassification requests § Utilises leadership skills and motivation techniques in order to maximise employee productivity and satisfaction § Assists in the co-ordination of wage and performance review activities of the Hotel to ensure compliance with the law and control costs § Informs employees of benefits, Hotel policies etc § Conducts training sessions as requested § Administers special employee promotions § Gives personal attention, takes personal responsibility and uses teamwork when providing guest service § Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems § Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis § Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction § Performs other duties required to provide the service brand behavior and genuine hospitality § Maintains safe and secure environment for customers and employees § Keeps immediate Supervisor promptly and fully informed of all problems or unusual matters of significance § Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objective of this position § Maintains a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment § At all times projects a favourable image of the Hotel to the public REQUIREMENTS § Minimum of two years progressive human resources experience § Bachelors degree preferred, certificate in related field required § Prior work experience in a union environment including negotiation and local and regional rules § Collaborate effectively with other hotel employees and managers to ensure teamwork § Able to resolve conflicts with supervisors and employees INDHEADOFFICE

JLL supports the Whole You, personally and professionally. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally. Job Description: Works as part of the Project Management Office, handling a variety of tasks related to the smooth operation of individual programmes of work and supporting the dedicated resources engaged in delivering the individual projects that form the programme. Working with JLL Regional and Cluster Leads, the role provides administrative support in respect to the following activities: Onboarding of project management resources in JLL processes and standards, including onboarding and training in technology systems Monitoring data quality and implementing corrective measures to improve data quality Carry out project healthchecks, audits and other control / compliance functions in accordance with standard process Supporting reporting and communication activities Manage a team of PMO and Project coordinators to deliver SLA and efficient project support This role requires engagement with JLL resources based in the APAC countries that JLL operates Roles and Responsibilities Technology Arrange access and provide training / onboarding to new Project Managers in how to use JLL technology such as the JLL Project Management Information System and any relevant Client technology systems Undertake refresher or other ad hoc training as required Extract data and prepare standard reporting (using reporting functionality within JLL’s Project Management Information System) Ongoing administration of technology systems (access, troubleshooting, refresher / manage training in new features, monitor project closeout) Where included in role, use Client technology systems to capture data / undertake key deliverables Data Quality Monitor / report on technology usage / adoption Monitor and Report on data quality in PDS / Client Systems Liaise with PDS delivery teams to identify and monitor the correction of data quality errors Process & Procedures Undertake technical onboarding of PDS delivery teams in Client specific process, eg: invoice submission and approval, key project deliverables / templates, approval stage gates etc) Review project specific deliverables (documentation etc) prepared by Project Management teams and monitor compliance with Client process, templates etc Undertake Account specific health check (documents saved in correct locations etc, Mandatory Deliverables available, data quality achieved etc) Manage centralised document control activities (PMO Centre of Excellence up to date including centralised templates, Guidance notes, lessons learnt etc) Reporting Manage on-account trackers for project approvals, PO's & Contracts, lessons learnt, etc Collate information as directed to support Account funding requests / business approval Prepare regular / ad hoc reporting as directed by PMO Lead Prepare meeting record / minutes (as directed) Finance Contribute to on-account finance activities (and interface where required with Client Finance system) as directed (Reviewing invoices for accuracy before submission, track invoice status etc) Data analysis and Management Review and assist in tracking projects against Account / Project KPI's including o Budget / Programme Compliance o Satisfaction Surveys / Medallia o Risk Reporting o Assist in project Benchmarking Communications Support communication activities within Account Core technical skills Familiar with using collaboration tools such as project management information systems, Microsoft teams, and cloud-based document management systems to achieve effective communication and coordination across different locations. Strong skills in organising and managing documents, including version control, document naming conventions, file sharing, and archiving to ensure efficient document workflows and retrieval. Experience in data entry and data analysis using spreadsheet software like Microsoft Excel to assist in data collation, tracking, and reporting activities. Soft Skills: Clear and effective verbal and written communication skills. Demonstrate proactivity in delivering the role. Strong time management and ability to multitask - prioritizing tasks, manage deadlines for reporting, and handle multiple assignments concurrently. Detail orientated to accurately handle data, maintain document consistency, and ensuring overall accuracy of administrative tasks. Adaptability and Flexibility to changes in work priorities. Strong problem-solving skills to identify and resolve challenges / roadblocks Ability to work well as part of a virtual team, collaborating with individuals from varied backgrounds and locations, to facilitate effective cross-cultural communication across Asia Proven work experience as a team leader or supervisor and In-depth knowledge of performance metrics If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. About JLL – We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities. Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally. Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

Job Description: Works as part of the Project Management Office, handling a variety of tasks related to the smooth operation of individual programmes of work and supporting the dedicated resources engaged in delivering the individual projects that form the programme. Working with JLL Regional and Cluster Leads, the role provides administrative support in respect to the following activities: Onboarding of project management resources in JLL processes and standards, including onboarding and training in technology systems Monitoring data quality and implementing corrective measures to improve data quality Carry out project healthchecks, audits and other control / compliance functions in accordance with standard process Supporting reporting and communication activities Manage a team of PMO and Project coordinators to deliver SLA and efficient project support This role requires engagement with JLL resources based in the APAC countries that JLL operates Roles and Responsibilities Technology  Arrange access and provide training / onboarding to new Project Managers in how to use JLL technology such as the JLL Project Management Information System and any relevant Client technology systems  Undertake refresher or other ad hoc training as required  Extract data and prepare standard reporting (using reporting functionality within JLL’s Project Management Information System)  Ongoing administration of technology systems (access, troubleshooting, refresher / manage training in new features, monitor project closeout)  Where included in role, use Client technology systems to capture data / undertake key deliverables Data Quality  Monitor / report on technology usage / adoption  Monitor and Report on data quality in PDS / Client Systems  Liaise with PDS delivery teams to identify and monitor the correction of data quality errors Process & Procedures  Undertake technical onboarding of PDS delivery teams in Client specific process, eg: invoice submission and approval, key project deliverables / templates, approval stage gates etc)  Review project specific deliverables (documentation etc) prepared by Project Management teams and monitor compliance with Client process, templates etc  Undertake Account specific health check (documents saved in correct locations etc, Mandatory Deliverables available, data quality achieved etc)  Manage centralised document control activities (PMO Centre of Excellence up to date including centralised templates, Guidance notes, lessons learnt etc) Reporting  Manage on-account trackers for project approvals, PO's & Contracts, lessons learnt, etc  Collate information as directed to support Account funding requests / business approval  Prepare regular / ad hoc reporting as directed by PMO Lead  Prepare meeting record / minutes (as directed) Finance  Contribute to on-account finance activities (and interface where required with Client Finance system) as directed (Reviewing invoices for accuracy before submission, track invoice status etc) Data analysis and Management  Review and assist in tracking projects against Account / Project KPI's including Budget / Programme Compliance Satisfaction Surveys / Medallia Risk Reporting Assist in project Benchmarking Communications  Support communication activities within Account Core technical skills  Familiar with using collaboration tools such as project management information systems, Microsoft teams, and cloud-based document management systems to achieve effective communication and coordination across different locations.  Strong skills in organising and managing documents, including version control, document naming conventions, file sharing, and archiving to ensure efficient document workflows and retrieval.  Experience in data entry and data analysis using spreadsheet software like Microsoft Excel to assist in data collation, tracking, and reporting activities. Soft Skills:  Clear and effective verbal and written communication skills.  Demonstrate proactivity in delivering the role.  Strong time management and ability to multitask - prioritizing tasks, manage deadlines for reporting, and handle multiple assignments concurrently.  Detail orientated to accurately handle data, maintain document consistency, and ensuring overall accuracy of administrative tasks.  Adaptability and Flexibility to changes in work priorities.  Strong problem-solving skills to identify and resolve challenges / roadblocks  Ability to work well as part of a virtual team, collaborating with individuals from varied backgrounds and locations, to facilitate effective cross-cultural communication across Asia  Proven work experience as a team leader or supervisor and  In-depth knowledge of performance metrics Show more Show less

KPMG Global Services (KGS) India is a strategic global delivery organization that works with more than 50 KPMG firms to provide a progressive, scalable and customized approach to business requirements. The KGS India journey has been one of consistent growth, with a current employee count of c.21,000, operating from eight locations in India — Bengaluru, Gurugram, Hyderabad, Mumbai, Kochi, Noida, Pune and Kolkata. — and providing a range of Advisory and Tax-related services to KPMG firms around the world. Roles and responsibilities •The professional in this position is expected to lead the delivery byliaising with the senior leadership and carry out customerimplementations and program enhancements •Preparing a detailed project plan to schedule key project milestones &activities •Defining resource requirements to reach objectives and manageresources in an effective and efficient manner•Translating Business requirements into System Configuration Objectsand create Solution Design for Medallia Solution in compliance withbest practices •Participate in the implementation design, setup, and reviewprocesses •Utilize Medallia software knowledge to configure feedbackquestionnaires, reports, and integrations with other systems •Provide support to client meetings by leveraging in-depth Client systemcapabilities. •Experience working in teams to collaboratively solve technicalproblems •Should be able to provide valuable insights to clients and helpthem make customer centric organization Experience & Background •4+ years of experience in consulting or any other offshore-onshore coordinated work•Certified /experience in Medallia solution, development & implementation•Manage and challenge senior stakeholders, and able to work beyond own area of expertise•Effective verbal and written communication skills. Collaborate with clients - both in offshore and onshore models•Experience of digital solutions and customer experienceprojects/programs.•Manage end-to-end delivery for projects•Extensive experience working with global clients Required Education / professional qualifications MBA from a reputed college is preferred. Show more Show less