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Back Office Service Coordinator

30 years

2 Lacs

Posted:4 days ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

About Us:

We are an established Canon Photocopier Dealership based in Goa, operating for over 30 years in sales, rentals, and service. Our service department is the backbone of our operations and is managed from our back office. With a dedicated team of 9–10 field engineers, we aim to provide reliable and prompt service to our clients across the region.

Job Summary:

We are looking for a Service Coordinator to manage the back office service operations. This role requires someone who is organized, tech-savvy, and capable of multitasking. The candidate will be responsible for coordinating service calls, scheduling engineers, handling walk-in customers, and supporting tender/GEM documentation and AMC preparations.

Key Responsibilities:

  • Service Call Management:
  • Receive and log customer complaints and service calls.
  • Assign and schedule field engineers based on workload and location.
  • Track job completion and follow up with customers for feedback.
  • Engineer Coordination:
  • Daily scheduling and dispatching of service engineers.
  • Maintain service logs and monitor daily updates from the field team.
  • Ensure timely reporting and resolution of service issues.
  • Back Office Operations:
  • Attend to walk-in customers and coordinate basic queries or service requests.
  • Maintain records of service contracts, customer complaints, and job sheets.
  • Tender and GEM Filings:
  • Prepare documentation and assist with online tender applications.
  • Manage filing and documentation for GeM (Government e-Marketplace) listings.
  • AMC & Contract Management:
  • Prepare Annual Maintenance Contracts (AMC).
  • Track renewals and notify customers in advance.
  • Maintain proper contract documentation and follow-up records.
  • Other Responsibilities:
  • Support daily office administrative tasks.
  • Liaise with sales and inventory teams when required.
  • Ensure smooth communication between customers, engineers, and the management team.
  • Make quotations

Qualifications & Skills:

  • Prior experience in a service coordination or back office admin role (preferably in a service-based company).
  • Familiarity with related service businesses is a plus.
  • Basic knowledge of GeM, tender portals, and AMC documentation.
  • Strong communication and organizational skills.
  • Ability to multitask and handle field team coordination efficiently.
  • Working knowledge of MS Office (Excel, Word), Google Sheets, Docs and general office tools.

Salary & Benefits:

  • Salary will be based on experience.
  • Performance incentives applicable.
  • Opportunity to grow within a well-established business.

Job Types: Full-time, Permanent, Fresher

Pay: From ₹18,000.00 per month

Schedule:

  • Day shift

Supplemental Pay:

  • Performance bonus

Language:

  • English (Preferred)

Work Location: In person

Expected Start Date: 15/07/2025

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