178 Attrition Control Jobs

Managing the service levels as defined in the SLA. Managing C-SAT & Quality score. Conducting Service Review Meetings. Managing Customer Expectations. KPI & KRA Ensure timely and accurate delivery of reports & MIS. Review of tickets tagged as part of SRs. Service improvement plans. Audit management. Ownership to get Tech issues of the process resolved without breaching SLA. Leading a team of agents and motivating them to achieve team SLA

You will be following defined procedures and receiving direction regarding work priorities from the manager. You will work independently on routine tasks and exercise limited discretion within established guidelines. As a Team Member, you will have a growing ability to apply general principles and standard techniques/procedures. You will be setting specific standards/objectives for yourself, team members, and allocated resources, influencing others during internal/external communication. Your primary objective will be to lead a team of RM's and to develop and manage the Agency POS Channel in the assigned geography. Your responsibilities will include: 1. Agency Channel / POS Development - Helping employees for sourcing/servicing POS Agents as per the agreed mix and policy. - Developing Agency Channel/POS for the assigned location. - Coordinating with Operations team for pre-licensing, training, and licensing. - Conducting induction training and coordinating with the sales training team for product and ongoing trainings for the respective POS. - Maintaining the agreed mix of new and existing agents/POS. - Developing and executing strategies to reach out to various market segments. 2. Agency Channel / POS Management - Monitoring Agent performance on common variables of segment way to the market - Renewal/Fresh database, funnel, and closures. - Maintaining a high active percentage of POS. - Controlling attrition of POS Agents. - Ensuring high productivity of the team and POS and managing the right level of channel engagement with the POS. 3. Channel Servicing - Reconciliation of partner accounts and coordination with all departments for the same. 4. Profitability - Working on various market dynamics and providing feedback for improvement in the internal organization to cope up with the same. - Management of loss ratios. 5. Compliance & Hygiene - Ensuring compliance with external bodies and other authorities. - Ensuring internal compliance. Qualification: - MBA from a business school/University degree. - Minimum of 6+ years of experience in Insurance Agency Sales (preferably in Life/Health Insurance).,

Experience: 4-7 Years Location: Chennai - Perungulathur( Night Shift) and Hyderabad (Day shift and Only Male candidate) Responsibilities: Employee Relations HR Orientation, Day 1 new joinee experience, documentation & Transaction Issues Floor connects Organize Meetings Counseling, Grievance Handling Employee Engagement Employee Engagement Initiatives Prepare Engagement Calendar Coordinate in identifying nominations for R&R Coordinate for team outings & Lunch, anniversaries Regular Townhalls with leaderships Should have stakeholder management with Attrition control and Retention He should know Hindi and only Background from IT/ITES company

The position of Director in the Medical Coding Operations department based in Hyderabad, requires you to work from the office and will involve the following responsibilities: You will be responsible for Operations and Performance Management, Migrations / Setup of start-up projects, Planning & Budgeting revenues and controls, Client Relationship Management, Process and people related change management, and Farming within existing engagements. Your key responsibilities will include Handling P&L Management, Service Delivery, Client Relationship, and Internal Stakeholder Management. You will be heading the offshore Service delivery of Multi-speciality Coding, implementing programs to ensure business plan attainment for growth and profit, providing directions and structure for operating units, and designing, setting up, and managing a process excellence/quality framework to ensure high-quality work from coders. Additionally, you will work with delivery and training functions to create feedback loops from quality assessment to training and operations management. You will implement improved processes and management methods for higher ROI and workflow optimization, provide mentoring and guidance to subordinates and other employees, manage multiple accounts, and oversee end-to-end program management covering multiple work streams. Your role will involve facilitating process re-engineering and improvements to enhance customer engagement, generating new prospects for the organization to showcase capabilities, ensuring attrition control & job enrichment at process levels. The ideal candidate for this role should have 15+ years of experience in Medical Coding with the current role as a Senior manager or Above, or equivalent to managing operations team of medical coding. Experience in handling outpatient Coding / Inpatient Coding team is a must. The educational requirement is Any Graduate or Life Science Graduate. If you are interested in this opportunity, please share your profile on anandi.bandekar@gebbs.com.,

Roles and Responsibilities Manage daily store operations, ensuring efficient use of resources and optimal customer satisfaction. Oversee floor management, including visual merchandising, inventory control, and shrinkage reduction. Develop and implement strategies to achieve sales targets, improve profitability, and reduce attrition rates. Lead a team of retail staff members, providing guidance on KPIs such as KRA performance metrics. Ensure compliance with company policies and procedures while maintaining high standards of integrity. Desired Candidate Profile 1-6 years of experience in retail store operations or similar industry. Strong understanding of manpower handling, shrinkage control, and target achievement principles. Excellent communication skills for effective team handling and customer interaction. Ability to analyze data to drive business decisions (e.g., inventory optimization). Proficiency in using technology for reporting purposes (e.g., POS systems).

BS/BA degree or equivalent is required, Master s degree, or equivalent, in a related field (HR, MBA) is preferred. Experience 10-15 years of experience is preferred, 8 plus years of experience in HRBP activities ( Employee Engagement, Employee Relations, Performance Management ) and HR strategy. Immediate Joiners will be preferred (Night Shift). Job Responsibilities Provide inputs and take accountability to manage the HR functions (HR Operations, Compensation, Learning and Development, Talent Management, Employer Branding); conceptualizing and implementing programs. HR Team and Processes Keeps a tab on the pulse of the people by leveraging various sources (HealthCheck, pulse surveys, exit interviews, etc) and drives effective programs that continue to improve engagement and the people experience Advises key stakeholders on ways to reinforce and strengthen culture, community and engagement Partners with business leaders on issue identification, action planning, and office engagement initiatives Participates in and supports recognition programs and communications Oversees employee relation issues which may include: intake, investigations, conflict resolution session(s), and actioning any next steps Create and Analyze HR metrics time and again to make effective decision Assist in the compensation annual revision process and help maintain pay plan and benefits program Drive analytics to provide insights to leadership on the internal/external trends and movements in compensation Assist in the compensation annual revision process Bring in attrition control measures Engagement & Culture Drive compelling employee engagement initiatives regularly and build powerful connect with the employees Liaises across HR teams to support stakeholders with specific issue area (onboarding, orientation, people guidelines, POSH etc) Develops and communicates people guidelines, policies and procedures Works with other HR team and other corporate function to create and maintain best practices that drive shared outcomes and deliver strong impact/ positive customer experience Provides mentorship, coaching and guidance to broader HR team Serves as a change management agent/champion Performance & Coaching and Learning Provides expertise and partners with the business leaders and performance management team to validate performance information, promotion recommendations and coaching activities Supports leadership sessions and communications about performance and promotions Is a sounding board/expert for stakeholders on coaching needs that derive from the annual planning and performance management processes May lead performance management follow ups for Managers and junior team members Is a champion to create a culture of ongoing feedback and high performance Works closely with the Business partners to identify training needs and areas for improvement Providing direction for setting of KRAs/ Goal Setting to employees and execution of Performance Management system Assess training needs to apply and monitor training program Desired Skills Team player, highly responsive and customer focus orientated and strong organizational and planning skills Strong interpersonal, written and oral communication skills Solid understanding of HR compliance High level of accuracy and attention to detail Ability to maintain high level of confidentiality and work with highly sensitive data and information Experience working in a fast-paced and changing environment Strong mental agility and problem-solving skills Demonstrated ability to establish key relationships with business leaders and develop strong credibility

Kindly share your resume on Janhavee.jadhav@poonawallafincorp.com Principle Accountabilities: To manage a team of sales Associates To control shrinkage and attrition of sales team Team Lead needs to monitor calls and provide regular coaching and mentoring to sales associates and track low performers in team. Need to ensure CMS reports related to team staffing, AHT etc are maintained. Track AUX adherence and ensure discipline is maintained within the team. Drive sales and ensure achieving the same Month on Month. Identifying training requirements within the team and getting the training conducted To work on overall team development Desired Profile: Graduate/Postgraduate in any stream 2-3 years experience in Sales (Preferably for lending products) Excellent communication skills (verbal and written) Should be aware about lending concepts. Should have good interpersonal skills. Self-motivated and a self-starter Should have good knowledge of MS office. Should have good presentation skills. Should have problem solving and decision-making skills

No. of Positions 01 Education BS/BA degree or equivalent is required, Master s degree, or equivalent, in a related field (HR, MBA) is preferred. Experience 5-7 years of experience is preferred, 5 plus years of experience in HRBP activities ( Employee Engagement, Employee Relations, Performance Management ) and HR strategy. Immediate Joiners will be preferred (Night Shift). Job Responsibilities Provide inputs and take accountability to manage the HR functions (HR Operations, Compensation, Learning and Development, Talent Management, Employer Branding); conceptualizing and implementing programs. HR Team and Processes Keeps a tab on the pulse of the people by leveraging various sources (HealthCheck, pulse surveys, exit interviews, etc.) and drives effective programs that continue to improve engagement and the people experience Advises key stakeholders on ways to reinforce and strengthen culture, community and engagement Partners with business leaders on issue identification, action planning, and office engagement initiatives Participates in and supports recognition programs and communications Oversees employee relation issues which may include: intake, investigations, conflict resolution session(s), and actioning any next steps Create and Analyze HR metrics time and again to make effective decision Assist in the compensation annual revision process and help maintain pay plan and benefits program Drive analytics to provide insights to leadership on the internal/external trends and movements in compensation Assist in the compensation annual revision process Bring in attrition control measures Engagement & Culture Drive compelling employee engagement initiatives regularly and build powerful connect with the employees Liaises across HR teams to support stakeholders with specific issue area (onboarding, orientation, people guidelines, POSH etc.) Develops and communicates people guidelines, policies and procedures Works with other HR team and other corporate function to create and maintain best practices that drive shared outcomes and deliver strong impact/ positive customer experience Provides mentorship, coaching and guidance to broader HR team Serves as a change management agent/champion Performance & Coaching and Learning Provides expertise and partners with the business leaders and performance management team to validate performance information, promotion recommendations and coaching activities Supports leadership sessions and communications about performance and promotions Is a sounding board/expert for stakeholders on coaching needs that derive from the annual planning and performance management processes May lead performance management follow ups for Managers and junior team members Is a champion to create a culture of ongoing feedback and high performance Works closely with the Business partners to identify training needs and areas for improvement Providing direction for setting of KRAs/ Goal Setting to employees and execution of Performance Management system Assess training needs to apply and monitor training program Desired Skills Team player, highly responsive and customer focus orientated and strong organizational and planning skills Strong interpersonal, written and oral communication skills Solid understanding of HR compliance High level of accuracy and attention to detail Ability to maintain high level of confidentiality and work with highly sensitive data and information Experience working in a fast-paced and changing environment Strong mental agility and problem-solving skills Demonstrated ability to establish key relationships with business leaders and develop strong credibility

No. of Positions 01 Education BS/BA degree or equivalent is required, Master s degree, or equivalent, in a related field (HR, MBA) is preferred. Experience 3-5 years of experience is preferred. Job Responsibilities Provide inputs and take accountability to manage the HR functions (HR Operations, Compensation, Learning and Development, Talent Management, Employer Branding); conceptualizing and implementing programs. HR Team and Processes Keeps a tab on the pulse of the people by leveraging various sources (HealthCheck, pulse surveys, exit interviews, etc.) and drives effective programs that continue to improve engagement and the people experience Advises key stakeholders on ways to reinforce and strengthen culture, community and engagement Partners with business leaders on issue identification, action planning, and office engagement initiatives Participates in and supports recognition programs and communications Oversees employee relation issues which may include: intake, investigations, conflict resolution session(s), and actioning any next steps Create and Analyze HR metrics time and again to make effective decision Assist in the compensation annual revision process and help maintain pay plan and benefits program Drive analytics to provide insights to leadership on the internal/external trends and movements in compensation Assist in the compensation annual revision process Bring in attrition control measures Engagement & Culture Drive compelling employee engagement initiatives regularly and build powerful connect with the employees Liaises across HR teams to support stakeholders with specific issue area (onboarding, orientation, people guidelines, POSH etc.) Develops and communicates people guidelines, policies and procedures Works with other HR team and other corporate function to create and maintain best practices that drive shared outcomes and deliver strong impact/ positive customer experience Provides mentorship, coaching and guidance to broader HR team Serves as a change management agent/champion Performance & Coaching and Learning Provides expertise and partners with the business leaders and performance management team to validate performance information, promotion recommendations and coaching activities Supports leadership sessions and communications about performance and promotions Is a sounding board/expert for stakeholders on coaching needs that derive from the annual planning and performance management processes May lead performance management follow ups for Managers and junior team members Is a champion to create a culture of ongoing feedback and high performance Works closely with the Business partners to identify training needs and areas for improvement Providing direction for setting of KRAs/ Goal Setting to employees and execution of Performance Management system Assess training needs to apply and monitor training program Desired Skills Team player, highly responsive and customer focus orientated and strong organizational and planning skills Strong interpersonal, written and oral communication skills Solid understanding of HR compliance High level of accuracy and attention to detail Ability to maintain high level of confidentiality and work with highly sensitive data and information Experience working in a fast-paced and changing environment Strong mental agility and problem-solving skills Demonstrated ability to establish key relationships with business leaders and develop strong credibility

No. of Positions 01 Education BS/BA degree or equivalent is required, Master s degree, or equivalent, in a related field (HR, MBA) is preferred. Experience 7-10 years of experience is preferred, 8 plus years of experience in HRBP activities ( Employee Engagement, Employee Relations, Performance Management ) and HR strategy. Immediate Joiners will be preferred (Night Shift). Job Responsibilities Provide inputs and take accountability to manage the HR functions (HR Operations, Compensation, Learning and Development, Talent Management, Employer Branding); conceptualizing and implementing programs. HR Team and Processes Keeps a tab on the pulse of the people by leveraging various sources (HealthCheck, pulse surveys, exit interviews, etc.) and drives effective programs that continue to improve engagement and the people experience Advises key stakeholders on ways to reinforce and strengthen culture, community and engagement Partners with business leaders on issue identification, action planning, and office engagement initiatives Participates in and supports recognition programs and communications Oversees employee relation issues which may include: intake, investigations, conflict resolution session(s), and actioning any next steps Create and Analyze HR metrics time and again to make effective decision Assist in the compensation annual revision process and help maintain pay plan and benefits program Drive analytics to provide insights to leadership on the internal/external trends and movements in compensation Assist in the compensation annual revision process Bring in attrition control measures Engagement & Culture Drive compelling employee engagement initiatives regularly and build powerful connect with the employees Liaises across HR teams to support stakeholders with specific issue area (onboarding, orientation, people guidelines, POSH etc.) Develops and communicates people guidelines, policies and procedures Works with other HR team and other corporate function to create and maintain best practices that drive shared outcomes and deliver strong impact/ positive customer experience Provides mentorship, coaching and guidance to broader HR team Serves as a change management agent/champion Performance & Coaching and Learning Provides expertise and partners with the business leaders and performance management team to validate performance information, promotion recommendations and coaching activities Supports leadership sessions and communications about performance and promotions Is a sounding board/expert for stakeholders on coaching needs that derive from the annual planning and performance management processes May lead performance management follow ups for Managers and junior team members Is a champion to create a culture of ongoing feedback and high performance Works closely with the Business partners to identify training needs and areas for improvement Providing direction for setting of KRAs/ Goal Setting to employees and execution of Performance Management system Assess training needs to apply and monitor training program Desired Skills Team player, highly responsive and customer focus orientated and strong organizational and planning skills Strong interpersonal, written and oral communication skills Solid understanding of HR compliance High level of accuracy and attention to detail Ability to maintain high level of confidentiality and work with highly sensitive data and information Experience working in a fast-paced and changing environment Strong mental agility and problem-solving skills Demonstrated ability to establish key relationships with business leaders and develop strong credibility

Hiring for the team leader in Radica minds for Travel process R esponsible for guiding, motivating, and managing a team to achieve specific goals . Ensure effective communication, delegate tasks, and provide support to team members, fostering a positive and productive work environment. Also monitor performance, identify areas for improvement, and contribute to the team's overall success. Key Responsibilities: Setting Goals and Expectations: Defining clear objectives and performance standards for the team and individual members. Task Delegation: Assigning tasks and responsibilities based on individual skills and team needs. Performance Management: Tracking progress, providing regular feedback, and conducting performance reviews. Communication: Facilitating clear and open communication within the team and with other departments. Problem Solving and Conflict Resolution: Addressing and resolving issues that arise within the team, both individually and collectively. Team Development: Mentoring and coaching team members, providing opportunities for growth and development. Resource Management: Ensuring the team has the resources and support needed to complete their work effectively. Collaboration: Working with other teams and departments to achieve cross-functional objectives. Motivation and Engagement: Creating a positive and engaging work environment that motivates team members to perform at their best. Reporting: Providing updates and reports on team performance to senior management. Skills and Qualities: Leadership: Ability to inspire, motivate, and guide team members. Communication: Excellent verbal and written communication skills. Problem-solving: Ability to identify and resolve issues effectively. Delegation: Ability to assign tasks and responsibilities appropriately. Conflict Resolution: Skill in managing and resolving conflicts within the team. Decision-making: Ability to make sound decisions in a timely manner. Time Management: Ability to prioritize tasks and manage time effectively. Organization: Ability to organize work and resources effectively. Emotional Intelligence: Ability to understand and manage emotions, both personal and others'. Mentoring and Coaching: Ability to guide and develop team members. Adaptability: Ability to adjust to changing circumstances and priorities. Technical Skills: Depending on the specific role, technical skills related to the team's work may also be required. Requirement: Must have minimum 2+ years of experience in BPO (Travel process) Good Communication Flexible with 6 days working and 24*7 shift Walk-In- 108, Udyog Vihar Phase 1, Udyog Vihar, Sector 20, Gurugram, Haryana 122016 Contact Details :- 7678230426

This position is responsible for end-to-end talent acquisition cycle for all level hiring. You will be interviewing candidates for the defined positions in compliance with company policies and statutory/regulatory guidelines. Working closely with managers and stakeholders from different departments, you will understand the exact requisitions, identify talents through networking, special pools, etc., and recommend them for final processing post your evaluation. You will be conducting recruiting assignments as appropriate and should be able to operate efficiently under minimal supervision. This role is that of an individual contributor and includes responsibilities such as bulk-hiring, lateral hiring, stakeholder management, driving closures, and vendor management. Your responsibilities will include: - Sourcing candidates through vendors/consultants, job portals, and referrals. - Conducting initial rounds of interviews. - Coordinating with senior management and heads of departments for personal/telephonic rounds of interviews. - Coordinating with candidates for documents post their selections. - Negotiating and preparing offers post selection of candidates. - Following up with candidates on their joining dates. - Empanelment of consultants and vendors. - Maintaining relations with vendors. - Follow up with vendors for getting candidates. You will also be responsible for managing budgets and metrics, ensuring talent acquisition expenses are as per the defined budget, controlling attrition for 0-6 months, and maintaining metrics for talent acquisition/standard operating process adherence. It is important to ensure continuous adherence to existing guidelines on various aspects of delivery, response to internal clients, mail etiquettes, and to people-related policies/procedures while maintaining integrity, discipline, and confidentiality. Adherence to the ISMS Policy and Quality Management System of the organization is also required. Experience Required: 9+ years of experience in pure-play talent acquisition for both IT and non-IT segments. Qualification: Full-time graduation. Work Location: Mumbai/Bangalore. Joining Time Needed: 15 days. United States Equal Opportunity Employment: Note: This job description is a standard summary and should be written in second person and proper format.,

Implement and oversee HR strategies, policies, and initiatives across the organization. Provide expert guidance on performance management, employee relations, talent development, and succession planning. Work closely with management and employees to improve work relationships, increase productivity, and enhance retention. Analyze trends and metrics in partnership with the HR team to develop proactive solutions and programs. Support organizational change, restructures, and workforce planning initiatives. Drive engagement strategies to improve workplace culture and employee experience. Ensure compliance with labor laws and internal policies. Coach and counsel managers on HR policies and best practices. Support Learning & Development programs to enhance employee skills and career growth. Qualifications: Bachelors degree in Human Resources, Business Administration, or related field (Masters degree or MBA is a plus). 3+ years of HR experience, including at least 2 years in a business partner. Strong understanding of HR practices, employment law, and organizational development. Exceptional interpersonal and communication skills. Ability to work in a fast-paced, dynamic environment. Data-driven and experienced with HR metrics, analysis, and HRIS systems. Strong influencing and problem-solving skills. Shift: 01:00pm IST to 10:00pm IST (Monday to Friday) Location: Velachery, Chennai Immediate joiners or 15days notice period

Role - Manager - HRBP Shift - U.S Shift Location - Yerwada, Pune (Work from Office) HR BUSINESS PARTNER PURPOSE OF THE ROLE As a HR business partner, the person would be responsible for driving execution of HR strategies and plans, process and policies related to recruitment, employee relations, and the associated learning and development requirements. The responsibilities also include driving efficiencies through productivity, enhanced employee engagement /experience and by institutionalizing processes as outlined by policies and by driving ownership within employee groups. BRIEF JD PLANNING AND BUDGETING Prepare HR key imperatives for the year covering individual plans for relevant HR processes, business requirements and priorities. Review, analyze and incorporate metrics on factors like employee engagement, attrition, headcounts, vendor costs, investments required. Review and provide inputs for corporate budget and HR budget based on these metrics, key business imperatives & market realities; Track and review the scores across various metrics; Review the finalization of budget & seek approvals; Track adherence to budget & take corrective actions in case of deviations. Provide inputs on policy changes required within business line to Corp HR CHANGE MANAGEMENT Play a key role in driving change management strategies and plans that maximize employee adoption and usage and minimize resistance alongside, meet the budget and schedule objectives as outlined. Focus on the people side of change, including changes to business processes, systems and technology, job roles and organization structures. Drive faster adoption, higher utilization, and proficiency with the changes that impact employees EMPLOYEE ENGAGEMENT, TALENT MANAGEMENT AND RETENTION Develop and execute an effective employee engagement and talent management plan in line with key imperatives & long-term strategy that caters to present and future requirements of the unit. Advise leaders and managers on critical talent management and retention initiatives and actions. Engagement activities including one-one / skips to be regularly conducted. Virtual events, Fun on the floor and key celebrations events to happen periodically. MANDATORY SKILLS • Strong communication and presentation skills • Adept at using HR technologies and tools for data analytics and solutioning • Ability to learn in a mature but complex organization with varied People Policies & Practices • Self-sufficient, capable of identifying key issues and priorities and focusing on these to deliver required results with minimal direction and supervision. • Understanding of business flow and ability to work closely with critical and senior stakeholders

Job description Greetings From Ienergizer Gurgaon !! Hiring for Team Leader Profile Location :- Gurgaon Salary - Upto 50k CTC per month, Annual CTC:- 6 LPA Females Prefered Note :- Minimum 1+ yrs. of experience in team handling and total 3yr experience required from BPO Industry Only Graduate can apply 6 Days working Day Shifts Walkin Interview :- Address- Walkin at Ienergizer IT services Pvt Ltd, Address Plot no. 512-513 udyog vihar Phase 3 Sector 19 Gurgaon 122016 Time -11am to 3pm Interested candidates can Share your Resume On Whatsapp - Vinay- 9910155221 Regards Manish HR

Aakash Education Services Ltd looking for an experienced and dynamic Inside Sales Team Leader to lead a team of inside sales representatives. The TL will be responsible for driving sales performance, coaching the team, implementing strategies, and ensuring targets are achieved. Interested may share CV at chandarani@aesl.in / 9311723086 (whatsaap), in the below format 1) Current Location 2)Current CTC 3) Total Experience 4) Current Notice Period Requirement: 1. Good communication skills. (Fluency in English/Hindi both is must) 2. Highly organized and mature with respect to human relationships and can get the job done. 3. Candidate should be comfortable for target-based job. 4. Lead and manage a team of inside sales executives to achieve individual and team targets. 5. Experience in handling sales campaigns. 6. Should be aware and ready to follow the KRAs of team leader of BPO industry. 7. Develop and implement sales strategies to maximize customer outreach and lead conversion. 8. Manage the sales pipeline and ensure timely follow-ups. Essential Duties and Responsibilities: 1. Sales background/Education will be recommended. 2. Receiving In-bound calls and counseling for Medical and Engineering preparation. 3. Out-bond calls as per the leads receive from support team (Marketing, Admin-support). 4. Should have the capability to judge the requirements of the students and should able to convert in to the admission. Educational Qualification: Graduate & Above Industry : Education / Teaching / Training/ BPO/Ecommerce Previous Role : Counselling /Teaching / Tele Sales Employment Type : Permanent Job, Full Time.

Roles and Responsibilities Manage international process team, ensuring efficient operations and meeting SLAs. Oversee AHT, shrinkage control, attrition management, KPIs (KRA), CSAT, and customer service operations. Develop strategies to reduce shrinkage and improve overall performance metrics. Collaborate with cross-functional teams to resolve issues and implement process improvements. Ensure compliance with US process standards and maintain high levels of quality assurance. Contact - Neelam HR - 9594690866 Email - Neelam.Shahu@teleperformancedibs.com

Role & responsibilities : Meeting SLAs consistently by managing the performance of the team. Monitor Resource / capacity planning on a daily / weekly basis. Monitoring project deliveries and ensuring zero delays with high quality standards People Management and ensuring smooth functioning of the process/team. Controlling attrition Focus on Quality within team and for the process & ensuring Compliance of ISO. Managing Client expectations Coach direct reportees to achieve desired result & Performance Management (Appraisals) - Report team’s performance dash boards on a weekly and monthly basis. Management of team productivity - Associate Engagement and Development

Handle a team of 30–35 associates in outbound BPO sales, prepare sales reports, dashboards, productivity trackers & conversion metrics, manage multi-channel B2C processes (calls, chats, emails), monitor shrinkage, attrition & team KPIs effectively

We are looking for a performance-driven Team Leader to lead our international voice support team. The ideal candidate should bring 5+ years of total experience in a voice-based BPO setup with at least 1-2 years of hands-on experience in team handling. The role is crucial in maintaining operational excellence improving CSAT scores and ensuring minimal attrition. Key Responsibilities : - Lead and manage a team of voice agents in delivering high-quality international customer support Drive and achieve targets for CSAT (Customer Satisfaction)" AHT (Average Handling Time) FCR (First Call Resolution) and Quality Scores Actively monitor and improve customer experience through coaching and root cause analysis Implement initiatives to manage and reduce team attrition while maintaining high team morale Ensure timely escalations are resolved and service recovery is handled effectively Conduct regular one-on-one meetings and team huddles to communicate updates performance feedback and development plans Work closely with Quality and Training teams to identify and close skill gaps Analyze reports and dashboards to monitor performance trends and take corrective actions Maintain compliance with company policies and client-specific KPIs Foster a culture of accountability collaboration and continuous improvement Skills & Attributes : - Strong understanding of customer experience metrics such as CSAT" NPS and Quality Scores Demonstrated ability to handle attrition and engage teams positively Proactive leadership style with experience in coaching and mentoring Excellent verbal and written communication skills Ability to work under pressure and in a target-oriented environment Competence in using CRM tools reporting dashboards and workforce management tools Contact Person : - Anusiya Contact Number : - 9840114871

Manage day-to-day operations of the restaurant in an effective manner Ensure thorough team communications via daily briefings & staff training Ensure a high degree of customer relationship management Ensure complete understanding of the POS and menu

Company Brief: BLS International Services Ltd., established in 2005, is a global leader in visa, passport, consular, and citizen services, recognized as one of the top 2 firms in its field with over 19 years of experience. It boasts collaborations with over 46 client governments and operates across 64 countries, maintaining over 50,000 centers, supported by 60,000 employees. The company is acclaimed for its data security and service quality, processing over 220 million applications to date. It has received numerous accolades from prestigious publications and holds several quality and security certifications. Uniquely, BLS International is the only publicly traded entity in its sector, listed on BSE, NSE, and MSE, underscoring its industry prominence and commitment to excellence. For more information on BLS International's comprehensive services and global presence, please visit the official website at www.blsinternational.com. Job Profile The ideal candidate will support the full scope of Human Resources responsibilities and partner with the organization on strategic initiatives. They will maintain and enhance the organization's human resources by planning, implementing, and evaluating human resources policies, programs, and practices. Key Responsibilities: Experience with high-volume recruitment. Oversee end-to-end recruitment process for call centre roles (agents, supervisors, team leads). Collaborate with operations managers to forecast staffing needs. Manage onboarding process Coordinate with training departments to schedule and evaluate training effectiveness. Serve as the primary point of contact for employee concerns and conflict resolution. Conduct investigations and disciplinary procedures in line with company policy. Support team leaders with coaching plans and PIP (Performance Improvement Plans) when necessary. Ensure HR policies are compliant with labour laws and industry standards. Develop and implement employee engagement strategies to reduce attrition. Maintain accurate HR metrics including attrition rates, absenteeism, and headcount reports. Proficiency in HRIS systems and Microsoft Office Suite.

Note: This is an Off-Roll role (third party payroll). Role & responsibilities: We are seeking a highly motivated and experienced individual to manage blue-collar manpower across multiple locations. The role involves overseeing the life cycle of manpower, ensuring smooth operations related to attendance ,attrition, and absenteeism management, while enhancing employee engagement and handling grievances. The successful candidate will be responsible for managing payroll queries, incentive calculations, and data reporting to stakeholders. Manage and oversee blue-collar manpower operations, with a focus on large-scale workforce management. Handle attrition, attendance, and absenteeism issues, ensuring compliance with company policies. Lead employee engagement initiatives and address grievances promptly Oversee the life cycle management of manpower, including recruitment, deployment, and exit processes. Address payroll-related queries and manage incentive calculations and payouts. Maintain and manage data, sharing regular reports with internal and external stakeholders. Preferred candidate profile : Education Qualification: Graduate/Post-graduate in Human Resource Management Experience: 2 to 6 years of experience in blue-collar manpower management. Strong communication skills in English and a Regional language. Proficient in collaborating with both internal and external stakeholders. Skilled in Microsoft PowerPoint, Excel, and Word.

Provana is hiring for Team Leader ( Legal Back Office ) Work location- Noida Sector 6 Job Type: Permanent Job Mode: Work from Office No. of Openings: 07 Interview Mode: F2F No Virtual Interviews only in person will be entertained Requirements: • Graduation is a must. • 2 years as a Team Leader on papers in International Back Office Process ( Note: No voice, chat and email experience will be considered for this role ) • Should be willing to work in 24*7 working environment. • Excellent verbal / written communication skills • Good with Analytical skills / MS Excel / presentation skills Preferred Background: US insurance ( Property & Casualty, Underwriting, Mortgage, Utility & Other US Back office process ) You will be responsible for • Manage the day-to-day Planning, operation and problem-solving of a team of 15-20 resources Develop team to ensure delivery of consistently superior quality Ability to independently handle transitioning of new procedures. • Drive the team to be client/customer-focused, owns training and development to team. • Take ownership on delivering service level components, quality and targets and drive and motivates the team to achieve management goals. • Performance feedback session to be provided to agents. • Analyze various reports including process dashboards & team performance reports. • Motivating associates through effective management, career development & implementation of reporting mechanism. • Timely Submission of Operations Review • Manage attendance and attendance incentive for the team. • Attain SLA through effective management of the daily operations of the team. • Conduct audits & share feedback with team members • Will be responsible for managing the portfolio of clients. Employee Perks & Benefits: • Maternity leaves • Medical Insurance • Provident Fund

We have an urgent hiring for HRBP-Role for Noida Location. Roles and Responsibilities - Drive governance on critical human resource metrics such as retention, engagement. - Operate independently & ensure employee satisfaction & development of the team be leading training, mentoring, HR initiatives and best Practices. - Directly interact with the customer and you should have phenomenal Stakeholder Management skills - Lead the way in implementing change initiatives related to culture, performance, recognition and policies - HR programs related to manpower planning & recruitment, Vendor mgmt., BGV & Onboarding, leave and attendance mgmt. employee engagement, performance management, training & development, rewards & recognition, Exit, Payroll and organizational effectiveness. - Support employees and managers while also balancing the needs of the business. - Responsible for preparing the HR/People dashboard for the region alongside the strategies Support the High Potential employee identification and development programs for the functional client groups. - Partner with business leadership in order to facilitate organization change. Permanent Night Shift Shift timings - 6.00 PM-3.00AM Saturday & Sunday fixed off Freshers can also apply Should be comfortable with Night Shift For further queries connect @9540058222Call/Whatsapp) or drop your CV at chahat.malik@pacificbpo.com