Team Lead

Hiring for the team leader in Radica minds for Travel process

esponsible for guiding, motivating, and managing a team to achieve specific goals

Key Responsibilities:

• Setting Goals and Expectations:

  Defining clear objectives and performance standards for the team and individual members.

• Task Delegation:

  Assigning tasks and responsibilities based on individual skills and team needs.

• Performance Management:

  Tracking progress, providing regular feedback, and conducting performance reviews.

• Communication:

  Facilitating clear and open communication within the team and with other departments.

• Problem Solving and Conflict Resolution:

  Addressing and resolving issues that arise within the team, both individually and collectively.

• Team Development:

  Mentoring and coaching team members, providing opportunities for growth and development.

• Resource Management:

  Ensuring the team has the resources and support needed to complete their work effectively.

• Collaboration:

  Working with other teams and departments to achieve cross-functional objectives.

• Motivation and Engagement:

  Creating a positive and engaging work environment that motivates team members to perform at their best.

• Reporting:

  Providing updates and reports on team performance to senior management.

Skills and Qualities:

• Leadership:

  Ability to inspire, motivate, and guide team members.

• Communication:

  Excellent verbal and written communication skills.

• Problem-solving:

  Ability to identify and resolve issues effectively.

• Delegation:

  Ability to assign tasks and responsibilities appropriately.

• Conflict Resolution:

  Skill in managing and resolving conflicts within the team.

• Decision-making:

  Ability to make sound decisions in a timely manner.

• Time Management:

  Ability to prioritize tasks and manage time effectively.

• Organization:

  Ability to organize work and resources effectively.

• Emotional Intelligence:

  Ability to understand and manage emotions, both personal and others'.

• Mentoring and Coaching:

  Ability to guide and develop team members.

• Adaptability:

  Ability to adjust to changing circumstances and priorities.

• Technical Skills:

  Depending on the specific role, technical skills related to the team's work may also be required.

Requirement:

• Must have minimum 2+ years of experience in BPO (Travel process)
• Good Communication
• Flexible with 6 days working and 24*7 shift

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