**Interested candidates Please share their resumes jaya.kumari@provana.com ** Job Location: Noida Sector-2 Salary up to: 32K - 40K (in hand) + PF + 8K allowance (5K Travel Allowance + 3K Attendance Bonus) Mode: WFO Incentives + Meal+ OT 5 Days Working (with 2 rotational Week offs) Requirements: • Graduate/Undergraduate can apply. • Minimum 6 months experience for US 1st/3rd party / legal collections • Should be willing to work in US Shifts • Excellent verbal / written communication skills You will be responsible for • Responsible for interacting with the customers of our clients over the phone, web and voice- mail. • Planning the course of action to fully recover outstanding debt from the customers. • Updating the data and the information about the clients in the respective CRM systems. • Scheduling the payments with the debtors. Please share your resume on WhatsApp at 7303866727.

**Interested candidates, please share their resumes on varsha.sahu@provana.com ** Job Location: Noida Sector-2 Salary up to: 32K - 40K (in hand) + PF + 8K allowance (5K Travel Allowance + 3K Attendance Bonus) Mode: WFO Incentives + Meal+ OT 5 Days Working (with 2 rotational Week offs) Requirements: Graduates/undergraduates can apply. Minimum 6 months of experience for US 1st/3rd party / legal collections. Should be willing to work in the US Shifts Excellent verbal / written communication skills. You will be responsible for: Responsible for interacting with the customers of our clients over the phone, web, and voicemail. Planning the course of action to fully recover outstanding debt from the customers. Updating the data and the information about the clients in the respective CRM systems. Scheduling the payments with the debtors. Please share your resume with us on WhatsApp at 7752899316.

Associate- Front Office/Receptionist Job Description: • Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.) • Greet and welcome guests • Answer questions and address complaints • Answer all incoming calls and redirect them or keep messages • Receive letters, packages etc. and distribute them • Prepare outgoing mail by drafting correspondence, securing parcels etc. • Check, sort and forward emails • Monitor office supplies and place orders when necessary • Keep updated records and files • Monitor office expenses and costs • Take up other duties as assigned (travel arrangements, schedules etc.) Requirement: • Freshers with good communication skills/Hotel Management background will do • Similar experience with good communication skills can be looked at • Candidate should be open for night shifts as well.

Senior Generative AI Engineer We are seeking a highly skilled and motivated Senior Generative AI Engineer to join our growing AI team. In this role, you will be instrumental in designing, developing, fine-tuning, and deploying cutting-edge generative AI models and applications. You will work on challenging projects, leveraging state-of-the-art techniques like Large Language Models (LLMs), Retrieval-Augmented Generation (RAG), and multimodal approaches to solve real-world problems. If you have a passion for building intelligent systems and staying at the forefront of AI advancements, we want to hear from you. Responsibilities : • Design, implement, and optimize sophisticated generative AI models (LLMs, diffusion models, transformers, etc.) for various applications. • Develop and refine techniques for fine-tuning pre-trained models on domain-specific datasets to enhance performance and relevance. • Implement and iterate on advanced Retrieval-Augmented Generation (RAG) systems, including selecting appropriate vector databases, optimizing embedding strategies, and refining retrieval/generation pipelines. • Engineer effective prompts and interaction strategies for maximizing the capabilities of generative models. • Process and prepare large datasets for training and fine-tuning generative models. • Evaluate model performance rigorously using appropriate metrics and benchmarks, focusing on accuracy, relevance, safety, and efficiency. • Collaborate with data scientists, software engineers, MLOps engineers, and product managers to integrate generative AI capabilities into products and services. • Optimize models and algorithms for efficient training and inference on cloud platforms (AWS, GCP, Azure). Job Opening • Contribute to the team's MLOps practices by versioning models/data, containerizing applications (e.g., Docker), and deploying models via established CI/CD pipelines. • Stay current with the latest research papers, open-source projects, and industry trends in generative AI, RAG, and related fields. • Troubleshoot and debug complex issues in AI models and systems. • Potentially mentor junior engineers and contribute to internal knowledge sharing. Qualifications : • Typically, 5+ years of professional experience in software engineering or machine learning, with at least 2-3 years of focused, hands-on experience building and implementing Generative AI models and systems. • Strong understanding of the fundamentals of deep learning, natural language processing (NLP), and machine learning principles. • Proven experience working with major generative AI model architectures (e.g., Transformers, GANs, VAEs, Diffusion Models) and foundational models (e.g., GPT series, Llama series, Stable Diffusion). • Hands-on experience with fine-tuning large pre-trained models. • Practical experience implementing RAG pipelines, including familiarity with vector databases (e.g., Pinecone, Weaviate, Milvus, ChromaDB, FAISS) and embedding techniques. • Expert-level programming skills in Python. • Proficiency with major AI/ML frameworks such as PyTorch or TensorFlow/Keras, and libraries within the ecosystem (e.g., Hugging Face Transformers, LangChain, LlamaIndex). • Experience using cloud platforms (AWS, GCP, or Azure) for developing, training, and deploying machine learning models (e.g., using services like SageMaker, Vertex AI, Azure ML). • Strong analytical and problem-solving skills. • Excellent communication and collaboration skills. Preferred Qualifications : • • Degree in Computer Science, Artificial Intelligence, Machine Learning, or a related field. • • Experience with multimodal generative models (text-to-image, image-to-text, etc.). • • Familiarity with Reinforcement Learning from Human Feedback (RLHF) concepts or implementation. • • Experience with MLOps tools and platforms (e.g., MLflow, Kubeflow, DVC). • • Experience with distributed training frameworks (e.g., DeepSpeed, PyTorch Distributed). • • Experience deploying models into production using containerization (Docker, Kubernetes) and API frameworks (e.g., FastAPI, Flask). • • Contributions to open-source AI/ML projects or publications in relevant conferences/journals

Key Responsibilities: Procurement Functions: Coordinate with various departments to identify administrative procurement needs (office supplies, equipment, services, etc.). Source, evaluate, and negotiate with vendors to ensure best value in pricing, quality, and delivery. Prepare and issue purchase orders in accordance with company policies. Track and follow up on deliveries to ensure timely receipt of goods/services. Maintain updated records of supplier information, pricing, and procurement activities. Monitor stock levels and manage reordering processes for administrative items. Ensure all purchases comply with internal procurement guidelines and approval workflows. Billing and Documentation: Prepare and issue internal billing or cost allocation statements for purchased administrative items. Reconcile purchase orders with supplier invoices and delivery receipts. Liaise with the finance department for invoice approvals, payments, and petty cash usage. Ensure timely recording and filing of billing documents, receipts, and vendor contracts. Support budget tracking and expense reporting for the Administration Department.

Location: Noida Role: We are seeking a detail-oriented and proactive Legal Back Office to support our back-office department. The ideal candidate will possess strong analytical skills, exceptional time management abilities, and the ability to work efficiently in a fast-paced environment. You will be responsible for performing various administrative and back-office duties that assist in maintaining smooth operations within the legal back office. Responsibilities: Provide administrative support to the legal team, including document management, filing, and data entry. Maintain and update legal records and databases with a high level of accuracy and attention to detail. Draft, proofread, and format legal documents, contracts, and correspondence under supervision. Ensure timely processing of legal paperwork, including scanning, copying, and distribution of documents. Follow defined processes and instructions to complete tasks within set timelines. Identify and suggest improvements to existing processes to enhance efficiency. Collaborate with other departments and teams to ensure smooth communication and workflow. Handle confidential and sensitive information in accordance with company policies and legal guidelines. Preferred Candidate Profile: Graduation in any stream is mandatory. Should have proficiency in Typing (30 WPM with 97% of accuracy) Should be flexible with 24*7 shift. Freshers can apply. *Benefits* ~ Cab Facility ~ Meals ~ 5 Days Working ~ Work Environment ~ Work From Office ~ Learning opportunities HR Reference: YAMINI MOURYA

Associate- Front Office/Receptionist Job Description: • Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.) • Greet and welcome guests • Answer questions and address complaints • Answer all incoming calls and redirect them or keep messages • Receive letters, packages etc. and distribute them • Prepare outgoing mail by drafting correspondence, securing parcels etc. • Check, sort and forward emails • Monitor office supplies and place orders when necessary • Keep updated records and files • Monitor office expenses and costs • Take up other duties as assigned (travel arrangements, schedules etc.) Requirement: • Freshers with good communication skills • Candidate should be open for night shifts as well.

Job Title: US Voice Process Executive (Customer Support) Location: Noida Shift: Night Shift Experience: 14 Years ---------------------------------------------------------------------- Join Our Growing Team at Provana! Are you a confident communicator with a passion for helping others? We're on the lookout for energetic and customer-focused US Voice Process Executives to support our expanding operations! This is your chance to work with a dynamic team, engage with US-based clients, and build a rewarding career in customer service. If you love solving problems, enjoy fast-paced environments, and are ready to deliver world-class service—we want to hear from you! ---------------------------------------------------------------------- Key Responsibilities: • Make outbound calls to US customers to address queries and concerns • Deliver accurate, helpful information with professionalism and clarity • Maintain detailed call logs and ensure timely follow-ups •Meet performance benchmarks for quality and productivity • Foster positive customer relationships through empathy and effective communication ---------------------------------------------------------------------- What You’ll Need: • Excellent English communication skills (spoken & written) •Prior experience in US voice process/customer support is a plus • Willingness to work night shifts •Basic computer literacy and familiarity with CRM tools • Active listening skills and a solution-oriented approach ---------------------------------------------------------------------- What’s in It for You? • Competitive salary + performance-based incentives •Attendance bonuses • Health insurance coverage • Provident Fund (PF) & Gratuity benefits • Fast-track career growth with internal promotion opportunities • Supportive, team-oriented work culture ----------------------------------------------------------------------

Role & responsibilities Collecting, analyzing and disseminating data in a time-sensitive manner to the management Preparing and presenting reports based on the analysis of this data Assisting in strategic planning and implementation of new or existing information systems Maintaining and updating databases to ensure information accuracy Ensuring the security of the companys digital documents and sensitive information Training employees on how to use the new systems and providing troubleshooting assistance Providing ongoing maintenance and upgrades for systems as required Staying informed about the latest developments in the management information systems field Liaising between the IT department and other departments in the company to ensure that the system is meeting the organizations needs

Were Hiring! | US Voice Process Executive (Customer Support) Location: Noida | Shift: Night Shift | Experience: 03 Years We’re on the lookout for dynamic, customer-centric professionals to join our US Voice Process Team. This is your chance to grow with a company that values your talent, supports your goals, and celebrates your wins. What you will do: Engage with US customers via outbound calls Address queries, resolve concerns & leave customers smiling Record call details and ensure follow-ups Meet your quality & performance goals like a pro! What you bring: Excellent English communication (verbal & written) Customer-first attitude and a knack for problem-solving Willingness to work in night shifts Basic computer skills and CRM know-how A positive vibe and a desire to grow What you will get in return: Attractive salary up to 22k to 27k in hand Monthly attendance bonus up to 3k Medical Insurance to keep you covered PF & Gratuity because your future matters Real growth opportunities — we promote from within Fun, friendly workplace where your efforts are recognized Freshers can also grab this opportunity to start their career. Please share your resume jaya.kumari@provana.com or 7303866727.

Role & responsibilities Manage a team of legal professionals including lawyers, paralegals, and legal researchers. Set performance goals and objectives for team members and drive feedback and performance evaluations. Conduct training and professional development activities to enhance the team's skills. Serve as a point of contact for clients, maintaining client relationships, and understanding their legal outsourcing needs. Ensure client satisfaction with high-quality delivery, meeting deadlines, and addressing client concerns. Oversee legal research, drafting, and documentation processes as per client directives. Manage legal projects, ensuring they are completed on time and within budget. Monitor compliance with legal and ethical standards in all work. Act as a knowledge base with existing clients and handle transitions with new prospects. Participate in new prospect calls to showcase process capabilities and delivery model. Prepare and present regular reports on operational performance to senior management. Implement quality control procedures and best practices to maintain high standards of work. Manage resource allocation and cost control.

Role & responsibilities: Role: Job Description: Deliver software and artifacts independently. Work independently within self-organizing Agile teams. Plan and identify solutions and risks in assigned work. Write highly optimized and performant code. 2 to 5 years of experience in Python development. Bachelors degree in Computer Science, IT, or a related field with a strong background in programming. Strong experience in Python development Familiarity with data structures and algorithms. Experience in developing enterprise-scale applications. Exposure to Windows Azure is an added advantage. Good understanding of project architecture and software development processes such as Agile and Scrum. Good understanding of test-driven development and writing unit tests. Preferred candidate profile Candidate should have 2 years of experience in Python, NodeJS and Post-gre SQL. Should have worked on Azure Cloud platform. Strong proficiency in Apache along with PostgreSQL is required. Should have good communication skills.

Sr. BI Developer Position Overview: As a BI (Business Intelligence) Developer, they will be responsible for designing, developing, and maintaining the business intelligence solutions that support data analysis and reporting. They will collaborate with business stakeholders, analysts, and data engineers to understand requirements and translate them into efficient and effective BI solutions. Their role will involve working with various data sources, designing data models, assisting ETL (Extract, Transform, Load) processes, and developing interactive dashboards and reports. Driving data-driven decision-making by leading BI development teams to deliver insightful, scalable, and actionable business intelligence solutions. Preferred candidate profile Requirement Gathering: Collaborate with business stakeholders to understand their data analysis and reporting needs. Translate these requirements into technical specifications and develop appropriate BI solutions. Data Modelling: Design and develop data models that effectively represent the underlying business processes and facilitate data analysis and reporting. Ensure data integrity, accuracy, and consistency within the data models. Dashboard and Report Development: Design, develop, and deploy interactive dashboards and reports using PowerBI. Data Integration: Integrate data from various systems and sources to provide a comprehensive view of business performance. Ensure data consistency and accuracy across different data sets. Performance Optimization: Identify performance bottlenecks in BI solutions and optimize query performance, data processing, and report rendering. Continuously monitor and finetune the performance of BI applications. • Data Governance: Ensure compliance with data governance policies and standards. Implement appropriate security measures to protect sensitive data. Documentation and Training: Document the technical specifications, data models, ETL processes, and BI solution configurations. Provide training and support to end-users to enable them to effectively use and interpret the BI solutions. Collaboration and Communication: Work closely with cross-functional teams, including data analysts, data engineers, and business stakeholders, to gather requirements, resolve issues, and ensure successful project delivery. Experience : Master/ bachelors degree in IT or relevant and having a minimum of 4-6 years of experience in Business Analysis or a related field. Proven experience as a BI Developer or similar role. Strong understanding of data warehousing concepts, dimensional modeling, and ETL processes. Proficiency in SQL for data extraction, manipulation, and analysis. Experience with one or more BI tools such as Power BI. Knowledge of data visualization best practices and ability to create compelling data visualizations. Solid problem-solving and analytical skills with a detail-oriented mindset. Strong communication and interpersonal skills to collaborate effectively with different stakeholders. Preferred Qualifications : • Ability to work independently and manage multiple priorities in a fast-paced environment. • Knowledge of data governance principles and security best practices. • Candidate having experience in managing implementation project of platform solutions to the U.S. clients would be preferable. • Exposure to U.S debt collection industry is a plus

Responsibilities • Conduct Onboarding/Induction training of new joiners • Plan, implement and conduct training programs related to process-product training • Trainee performance evaluation and accurately identifying weaknesses • Demonstrate proficient training skills including professional demeanor, classroom facilitation techniques and encouragement of open dialogue • Monitor and observe various training related work functions • Determine post-training requirements • Support the Ops/Production team, conduct calibration sessions, review and coaching for agents/collectors • Assist the recruitment department for Voice and Accent/Communication capability Design, develop and manage training content for the business • Maintain updated curriculum database and training records • Manage daily, weekly, and monthly reports with the partners and share regular feedback with the managers • Identify areas of opportunity and develop action plans and understand data while performing detailed problem analysis • Ability to collaborate across multiple teams for process improvements and standardization • Coach and share feedback with team and plan monthly team meetings to discuss outcome • Responsible for designing and delivering curriculum and learning materials and for managing all phases of training interventions • Designing multiple training events in a corporate setting • Conduct business wide TNI and identify skills or knowledge gaps that need to be addressed • Track new training methods and techniques • Partner with internal stakeholders and liaise with subject matter experts to help develop a conducive environment for training • Analyze the coaching/training needs of the teams & support them in delivery Desired Candidate Profile • Strong English communication skills with neutral accent • Minimum 2+ years of experience as Soft Skills-Process trainer -Coach • Extensive knowledge of instructional design theory and learning principles • Proven knowledge to master the full training cycle • In-depth knowledge of learning management software • Familiarity with traditional and modern training methods, tools and techniques • Demonstrated ability

Location: Noida Department: US Healthcare Shift: US Shift (Night Shift) Experience: 3-5 Years Employment Type: Full-time Key Responsibilities: Call insurance carriers (PPO, HMO, Medicare, Medicaid) to verify patient insurance coverage and eligibility. Validate plan benefits, policy status, co-pays, deductibles, and pre-authorization requirements. Accurately enter and update verified insurance information in the system. Document communication and verification outcomes in accordance with organizational standards. Coordinate with internal teams for resolution of discrepancies or missing information. Ensure verification is completed within established timelines (TAT/SLAs). Follow HIPAA guidelines to ensure patient data privacy and compliance.

Position: HRBP Team Lead Location: Noida Requirements: Plan, execute and implement the Internal Communication and Employee Engagement programs to meet the strategic goals that integrate with company's objectives. Support various internal stakeholders such as Recruitment, HR Operations, Payroll, L&D, cross-functional collaboration teams, and Management Team with communication and design requirements. Design, implement and conduct the service line orientation programmed for new joiners. Handling Employee Communication by organizing Focus Group sessions, Meet the Leader sessions, develop action plan and ensure timely execution to address employee problems Facilitating creation of Fun Committees on the floor and driving periodic engagement activities Performance Management: Ensure all communications are brand compliant as per the organization's standards and guidelines Conceptualize, plan and execute company's employee engagement strategy to drive high-performing, engaging and passionate talent through initiatives by driving the Employee Engagement Survey, Employee events, Employee Recognition Programs (global/local) Drive internal social media platforms to elevate the visibility of key initiatives across India operations Administer Counselling/Performance Improvement Plans or any disciplinary proceeding in collaboration with Compliance team Prepare various reports as per the business requirements. What you should Offer: - HRBP experience with relevant department Should be aware of Attrition, shrinkage, WFM etc. Experience in Event Management, particularly in planning and executing large events Utilize technology and other new media to enhance communication effectiveness Expert in Microsoft Office Applications such as Publisher, Word, Excel, Live Meeting, PowerPoint, SharePoint A high level of energy, drive, enthusiasm, initiative, commitment, is required to enable you to work in a fast moving and challenging environment. Excellent communication and strong influencing skills. A confident pro-active individual who exhibits tact and patience when circumstances demand it. Strong interpersonal skills and good judgment with an approachable communication style. Must be comfortable with night shifts Qualifications & Experience: PG in Mass Communication / Mass Media / Public Relations / HR Neither Provana, nor any third-party recruitment firm we work with, shall ever ask a candidate to pay at any stage to secure employment with the Company. All candidates are considered on their merit and the selection of candidates is based on our rigorous screening process. Any person or firm offering a position with the Company for a fee is considered an unprofessional and unethical practice and any prospective employee or candidate facing such a demand from anyone is encouraged to never accept it and immediately report it on ethics@provana.com with all relevant details”

Location: Noida Department: US Healthcare Shift: Flexible for 24*7 shifts Experience Required: Minimum 3-5 years in Charge Posting/Payment posting Employment Type: Full-time Skills & Qualifications: Graduate in any discipline. 3-5 years of experience in US Healthcare RCM with exposure to charge and/or payment posting. Strong knowledge of medical terminology, CPT, ICD-10, and HCPCS codes. Proficient in using EMR/EHR and billing software (e.g., Kareo, AdvancedMD, eClinicalWorks, etc.). Excellent attention to detail and data entry accuracy. Good analytical and communication skills. Comfortable working in a fast-paced, deadline-driven environment. Flexible with work timings (Night shifts/US shifts).

Graduation in any stream is mandatory. Should have proficiency in Typing (30 WPM with 97% of accuracy) Should be flexible with 24*7 shift. Freshers can apply

Interested candidate can share CV at vaishnavi.pathak@provana.com Role & responsibilities Travel Arrangements : Assist in booking domestic and international travel, including flights, hotels, car rentals, and other services. Research and present travel options based on the client's needs, preferences, and budget. Create itineraries and ensure all travel details are accurate and communicated clearly to travelers. Ensure compliance with company travel policies, including booking class, preferred vendors, and budgeting guidelines. Travel Documentation & Compliance : Ensure all necessary travel documents (e.g., flight tickets, hotel reservations, itineraries) are prepared and distributed. Track travel expenses and assist with the reconciliation of travel-related invoices. Vendor and Supplier Management : Communicate with travel service providers (airlines, hotels, car rental companies) to confirm bookings, request discounts, and ensure service quality. Negotiate rates and discounts with preferred travel suppliers when applicable. Travel Policy Support : Educate and support internal teams or clients on travel policies and procedures. Advise on travel alternatives or upgrades based on the company's budget and goals. Ensure that all travel bookings are compliant with company policies and best practices. Administrative Support : Maintain accurate travel records, including itineraries, bookings, and travel preferences. Provide assistance in reporting and analytics related to travel usage and expenses. Support with any additional administrative tasks related to travel coordination as needed. Preferred candidate profile Education : Graduate in any stream Experience : Previous experience in travel coordination, customer service, or related administrative roles is preferred. Experience with reservations desk experience is highly desirable. 1+ years of relevant experience

Job Title: US Voice Process Executive (Customer Support) Location: Noida Shift: Night Shift Experience: 0-5 ---------------------------------------------------------------------- Join Our Growing Team at Provana! Are you a confident communicator with a passion for helping others? We're on the lookout for energetic and customer-focused US Voice Process Executives to support our expanding operations! This is your chance to work with a dynamic team, engage with US-based clients, and build a rewarding career in customer service. If you love solving problems, enjoy fast-paced environments, and are ready to deliver world-class servicewe want to hear from you! ---------------------------------------------------------------------- Key Responsibilities: • Make outbound calls to US customers to address queries and concerns • Deliver accurate, helpful information with professionalism and clarity • Maintain detailed call logs and ensure timely follow-ups •Meet performance benchmarks for quality and productivity • Foster positive customer relationships through empathy and effective communication ---------------------------------------------------------------------- What Youll Need Excellent English communication skills (spoken & written) Prior experience in US voice process/customer support is a plus Willingness to work night shifts Basic computer literacy and familiarity with CRM tools Active listening skills and a solution-oriented approach ---------------------------------------------------------------------- Whats in It for You? • Competitive salary + performance-based incentives •Attendance bonuses • Health insurance coverage • Provident Fund (PF) & Gratuity benefits • Fast-track career growth with internal promotion opportunities • Supportive, team-oriented work culture ---------------------------------------------------------------------- Contact Details - Vidushi Singh 8630059672