Associate Staff Engineer Dayforce

Dayforce is required primarily, workday as an alternative. Provide direct support to end-users on Dayforce HR, Payroll, Employee Compliance, and Learning functions, addressing their queries and issues during go-live and Hypercare period. L1 responsibility will then pass to filter tickets before passing to L2 Assist in resolving issues specifically related to Dayforce Payroll processes, which are a key component being stood up for Day 1 Work collaboratively with the internal teams, including Business SMEs and the EUC team, to effectively triage and resolve incoming support tickets. Ensure critical issues (P1) are identified and addressed promptly according to the defined support process to maintain business continuity. This will include escalating to Platform provider Participate in knowledge transfer activities to help build internal support capabilities related to Dayforce functionalities. Troubleshoot application issues and assist with bug investigation to identify root causes. Adhering to AD and/or SSO and/or security protocols Proven experience in providing application support for the Dayforce HCM platform (or equivalent, e.g. Workday or Success Factors), with specific knowledge of Payroll functionalities. A solid understanding of core HR, Payroll, Employee Compliance, and Learning processes within an enterprise system context. Experience working in an application support role, particularly during system GoLive or major transition phases; Hypercare experience is highly desirable. Demonstrated ability to work effectively with both business users and internal technical teams to understand and resolve issues. Familiarity with using issue management or ticketing systems (Jira Service Management) for logging, tracking, and managing support requests is beneficial. Experience working as part of a Service Integrator (SI) team supporting enterprise application deployments, reflecting Nagarro's role, especially experience with relevant services like Salesforce, Workday or SAP. Show more Show less