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Associate - Customer Success

Associate - Customer Success

Freshworks

1 - 3 years

8 - 9 Lacs

Bengaluru

Posted:17 hours ago| Platform:

Apply

Skills Required

customer relationship team management customer service presentation skills problem solving customer focus account management client relationship management operations writing leadership leadership skills powerpoint communication skills crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

Background:

1-3 years of relevant work experience in a customer-facing role out of which majority in a Customer success/retention portfolio

Proven track record of establishing themselves as a strategic trusted advisor to clients

Must be able to take complex client and vendor concepts and articulate them to an audience of varying perception levels

Very Strong written and verbal presentation/communication skills (ESSENTIAL)

Self-starter who can own ongoing customer success of both large and small clients

Ability to report and share client s status on a timely/pre-defined interval

Bachelors Degree in Computer Science + Business Education preferred

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Freshworks

Software / SaaS

Chennai

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Associate - Customer Success