Associate - Customer Success

About the Role As an Associate - Customer Success at GoKwik, you will play a crucial role in ensuring a seamless experience for our merchant partners post-onboarding. Your proactive and tech-savvy approach will be essential in interacting with brands, providing support for merchant integration, and serving as a primary point of contact for any queries or issues that may arise. Key Responsibilities - Act as the main point of contact for merchants post-onboarding, addressing queries related to Shopify dashboard, policies, technical changes, and platform navigation. - Provide integration support, especially in the initial month after go-live, and collaborate with product and tech teams to relay merchant feedback and resolve issues. - Assist merchants in understanding Shopify workflows, return policies, APIs, and other technical processes. - Cultivate strong relationships with merchant partners and stay informed about policy changes and platform updates to offer proactive support. Requirements - Strong communication skills in English and Hindi to effectively engage with merchants at all levels. - Willingness to work flexible hours, including weekends, if required. - Basic technical understanding of Shopify, Java, APIs, and dashboard functionalities. - Prior experience in customer success, support, or Shopify integrations would be advantageous. Join us at GoKwik, where our core values of being Merchant 1st, fostering Innovation, and recognizing Talent drive our mission to democratize the shopping experience and enhance GMV realization for e-commerce businesses.,