Associate - Customer Delight

WHAT WE DO AND WHO WE ARE

Join the dynamic team at Wholsum Foods and be part of an extraordinary movement! Our mission is simple: to change the world's eats. With brands like Slurrp Farm and Mille, we offer healthy and delicious alternatives to the junk food epidemic. It's time to rediscover the nutritious traditions of our ancestors and embrace the power of millets like Ragi, Jowar, Bajra, and Foxtail Millet.

Led by founders - Shauravi Malik and Meghana Narayan, we are food enthusiasts, entrepreneurs, and mothers committed to making a difference. We're expanding globally and seeking talented individuals who thrive in a collaborative, innovative, and high-growth environment. Join us and embark on a rewarding journey where you can grow professionally while having a blast!

At Wholsum Foods, we celebrate diversity and unity, all driven by a shared mission to revolutionize the way we eat. Our team is our greatest asset, and our core values—Relationship First, Dependable, Passionate, and Growth Mindset-bring out the best in each team member. We take pride in being an equal opportunity workplace, embracing individuals regardless of race, color, ancestry, religion, sex, sexual orientation, marital status, disability, or gender identity. Together, we will redefine the future of food!

We are also a Great Place to Work Certified.

ROLE OVERVIEW

Customer Delight Calling Associate

KEY RESPONSIBILITIES:

• Call customers post-purchase to check in, gather feedback, and resolve any concerns.
• Handle queries across voice, WhatsApp, email, and social platforms (Instagram/Facebook).
• Follow up with customers for resolutions, returns, replacements, and satisfaction checks.
• Make delight/thank-you calls to loyal customers and first-time buyers.
• Maintain clear, accurate call logs and CRM records as per defined SOPs.
• Collaborate with internal teams (logistics, marketing, ops) to solve complex issues.
• Highlight recurring issues and suggest improvements for the customer experience.
• Promote product awareness when relevant to drive re-orders and retention.

WHAT WILL YOU BRING?

• 1–3 years of experience in customer support or tele sales, preferably in a D2C/FMCG setup
• Excellent communication in English and Hindi
• Empathetic, solution-oriented mindset — someone who genuinely enjoys helping others
• Confidence in handling both service and sales-based conversations
• Ability to multitask, stay organized, and manage time effectively
• Familiarity with Excel, Google Sheets, and CRM tools
• Energetic team player who can work in a fast-paced, growth-driven environment

WHAT YOU WILL GET?

• Be part of a purpose-driven brand that’s revolutionizing food
• Learn and grow within a high-performing CX team
• Mentorship from experienced leaders and experts
• Fast-tracked exposure to D2C operations and customer lifecycle management
• An inclusive and joyful workplace that values relationships, a growth mindset, and authenticity

Starting Date: Immediately

Location: Gurgaon