Associate CS Rep

About Reach

The position we have:

A Day In The Life

• Assisting our awesome customers via phone calls, emails, texts and Live Chat. Itsimportant to add a personal, human touch to each interaction. Were a Customer Care team that genuinely cares about people.
• Multi-tasking to deliver amazing customer care across various inbound channels, often simultaneously. The Associate Customer Success Rep must stay collected and prioritize most pressing needs first
• Troubleshooting questions such as How do I activate my service? and How do I get a better signal? and When will my payment be processed?. You'll resolve issues thoughtfully and efficiently because your time and the customers time is valuable!
• Staying in the know about various digital tools and keeping up to date on technology that our customers may be using. You'll also have access to amazing technology that makes doing your job easier and more enjoyable
  

Our Ideal Candidate

• Communication comes easy to you in all forms.
• Customer service is your passion, and you love the bragging rights.
• Meeting new people has always been a breeze and helping is even easier.
• Awesome organizational skills with the talent to juggle multiple priorities.
• Learning new things and growing is something you cant get enough of.
• You thrive in a fast-paced environment and can keep your cool under pressure.
• Avid technology user and a great problem solver.
• Honest, trustworthy and people know they can rely on you
  

Requirements

• High School diploma or above
• 1-3 years of work experience in a customer-facing role
• Fluent English speaker
  

Expected Hours