Assistant Manager Global WFM

The Workforce Planner will be responsible for assisting in building a forecasting and workforce model to develop competency in forecasting demand and translating it into necessary workforce supply for long, medium, and short terms. This role involves managing a capacity planning model to perform sensitivity analysis on historical data, compare staffing levels, and create supply scenarios to meet future demand predictively. Participation in developing a long-range strategy for the function using data models, data consumption tools, predictive modeling, and emerging technologies is essential. Additionally, this position will be accountable for supporting the design, development, and interpretation of workforce reports and dashboards, including identifying key trends, opportunities, and problem areas. As an Assistant Manager Global WFM, you are required to have a minimum of 5 years of relevant experience as a RTA with a background in any Graduate or Diploma. Your responsibilities will include serving as a subject matter expert on identifying and interpreting trends related to operational effectiveness in terms of workforce planning. You will be expected to develop actionable metrics driving forecasting capabilities and strategic insights, perform statistical analyses, and utilize forecasting techniques to extract critical insights and trends. Designing reports, scorecards, dashboards, and ad hoc analyses to provide workforce insights and KPIs is a key aspect of this role. You will be responsible for presenting relevant data trends and analysis findings in clear reports to key stakeholders, effectively managing internal and external relationships, and highlighting key organizational trends to collaborate with leadership and business partners for identifying causes, costs, and potential interventions. Leading and mentoring multiple teams, coaching and mentoring planners and schedulers, and working closely with the finance team for financial forecasting and budget creation are also part of the job responsibilities. The role requires a highly self-motivated team member with multitasking abilities, strong technical documentation skills, and a team player mindset for effective communication and interaction with stakeholders. Problem-solving, analytical, and logical skills are crucial, along with excellent English communication skills. Preferred skills include knowledge in WFM systems like Avaya CMS, NICE IEX, Cisco, Aspect eWFM, Verint, and CRM tools like Avaya and In-contact. Proficiency in MS Office tools, especially Excel and PowerPoint, and knowledge in Macros are advantageous. Location: BLR, Surya Wave Building, India,