Area Collections Head

Job Title: Area Collections Head
Company Name: Kinara Capital Job Description: The Area Collections Head will be responsible for overseeing and managing the collections process within a designated geographic area. This role involves developing strategies to maximize collections efficiency while ensuring customer satisfaction. The successful candidate will lead a team of collections officers, monitor collection performance metrics, and implement best practices to optimize recovery rates. The Area Collections Head will also work closely with other departments, including sales and customer service, to resolve issues and enhance the overall customer experience. Key Responsibilities: - Develop and implement collections strategies to achieve targets and minimize write-offs. - Lead, mentor, and manage the collections team to ensure high performance. - Establish and monitor KPIs for collections performance and take corrective actions as necessary. - Collaborate with cross-functional teams to address customer concerns and promote timely collections. - Conduct regular training sessions for the collections team to enhance skills and knowledge. - Analyze collections data to identify trends and areas for improvement. - Prepare regular reports on collections performance for senior management. - Ensure compliance with legal and regulatory requirements in the collections process. - Foster strong relationships with customers to enhance repayment rates and reduce delinquencies. Skills Required: - Strong leadership and team management skills. - Excellent communication and interpersonal skills. - Proficient in data analysis and performance metrics. - Problem-solving abilities and strategic thinking. - Strong negotiation skills and customer-oriented mindset. - Ability to work under pressure and meet tight deadlines. Tools Required: - Proficient in Microsoft Excel and data analysis tools. - Familiarity with collections management software. - Experience with CRM systems to manage customer interactions. - Knowledge of database management systems. - Understanding of financial regulations and compliance in collections. This role is ideal for individuals who have a passionate approach to collections and are committed to leading a team towards achieving organizational objectives while maintaining a positive customer experience.