1135 Collection Management Jobs

Monitors all stages of delinquent accounts, implements collection procedures and accepts payments. Responds to inquiries from customers. Maintains databases by entering, updating, and retrieving data as well as formatting and generating reports. Receives/places calls or send letters to customers to resolve billing or invoice issues on delinquent accounts. Reviews and makes recommendations regarding bad debt or write-offs. Acts as a team lead by monitoring calls, auditing accounts, and developing skills of lower level employees. Typing Speed Requirement 20WPM

To ensure the achievement of disbursement targets with minimum delinquency Identifying Joint liability Groups & disbursed loans, to suit the target customers and geographies. Enabling business growth by developing and managing a teams across assigned territories for deeper market penetration and reach. Assess potential client base and product acceptability in new regions, areas & opportunities for geographical expansion of operational areas. Disbursement, repayment and delinquency management, achieving daily / weekly collections targets Makes a close follow up of the disbursed loans, especially of the ones not paying on time. Undertake regular field visits, Centre Meeting and loan applicants Maintaining portfolio quality by tracking & controlling Normal dues, Nonstarters, Delinquency, & Frauds. Build strong client relationships both internally and externally and build a strong brand identification with potential customers. Ensuring weekly / daily meetings & visit to centre Fresher to maximum of 5yrs exp + as a sales officer in microfinance business Basic understanding about Microfinance business and JLG model working would be preferred. Key Skills Relationship management, Business sourcing Flair for sales Understand critical attributes of customer service Education Graduate in any discipline Location: Mumbai,New Delhi,Pune,Bangalore,Hyderabad,Chennai

Follow up with clients (contractors, builders, infrastructure companies) for timely recovery of outstanding payments against scaffolding rental invoices Maintain detailed and updated records of customer accounts, aging reports, and collection efforts Required Candidate profile Excellent communication and follow-up skills Knowledge of construction project billing cycles and industry practices Good negotiation and conflict-resolution skills Willingness to travel

Role & responsibilities 1. Client Credit Management Assess the creditworthiness of hospitals, clinics, corporate clients, and third-party payers. Approve credit terms and limits for institutional and bulk clients. Monitor adherence to agreed credit terms and proactively manage risk. 2. Billing & Collections Oversight Ensure timely invoicing of laboratory services rendered. Monitor outstanding accounts receivable, especially from institutional clients and insurance companies. Coordinate with billing and accounts teams to follow up on unpaid or disputed invoices. 3. Insurance & Third-Party Coordination Liaise with insurance companies and TPAs (Third Party Administrators) to resolve claim denials and delays. Monitor trends in claim rejections and advise on documentation improvements. Ensure compliance with regulatory and insurance billing requirements. 4. Dispute and Query Resolution Handle queries and disputes regarding billing, pricing, or payment terms professionally and efficiently. Work with internal lab, billing, and sales teams to resolve issues and maintain client satisfaction. 5. Cash Flow and Risk Monitoring Track incoming payments to maintain healthy cash flow. Identify overdue accounts and escalate risk cases appropriately. Recommend write-offs or provisions for bad debts after due diligence. 6. Process and Compliance Management Ensure all billing and collections processes follow applicable health and financial regulations. Maintain accurate and auditable credit control documentation and records. 7. Reporting and Analysis Prepare regular reports for management on: Receivables aging DSO (Days Sales Outstanding) Cash collected vs. targets Bad debt trends Suggest strategies to reduce credit exposure and improve collections. Preferred candidate profile Background in finance, accounting, or credit control (preferably in a laboratory). Strong negotiation, communication, and analytical skills. Proficiency in accounting

Achieving the target allocated for the hub Reducing the flow rate to the next buckets Managing the Cos & maintaining their performance Managing the Agencies & monitoring their performance

Role & responsibilities Manage collections for Tractor Loans accounts in Bucket 90+ (Delinquent/Write-off stage) Lead and manage a team of field executives and collection agents Develop and implement collection strategies for high-risk overdue accounts Coordinate with legal teams for recovery via SARFAESI or other legal proceedings Conduct field visits and borrower follow-ups to maximize recovery Monitor daily collection progress and ensure achievement of monthly targets Maintain MIS reports, collection data, and compliance documentation Preferred candidate profile Minimum 45 years of experience in NBFC/banking collections , preferably in Agri or Tractor Loan segment Strong knowledge of rural markets and agri-financing Experience handling 90+ bucket/NPA portfolios Leadership experience in managing field teams Willing to travel extensively within the assigned rural clusters Graduation (mandatory); Post-graduation preferred

Our story At Alight, we believe a companys success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to Be Alight. Our Values: Champion People be empathetic and help create a place where everyone belongs. Grow with purpose Be inspired by our higher calling of improving lives. Be Alight act with integrity, be real and empower others. Its why we’re so driven to connect passion with purpose. Our team’s expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life. With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight. Learn more at careers.alight.com. Objectives of this role Identify, track, manage, and investigate delinquent customer accounts Work closely with customers to negotiate payment arrangements Cultivate working relationships with customers, guiding them through the repayment process Follow up with customers to ensure payments are made in a timely manner Use databases to monitor and update outstanding accounts Keep records of all customer communications to build individual debtor cases Responsibilities Identify customers with outstanding debts Contact and track debtors, encouraging timely repayment Handle customer questions, complaints, and inquiries Create and implement debt collection courses of action Negotiate specific payment plan arrangements with debtors Investigate discrepancies to resolve outstanding customer accounts Experience, Skills and qualifications Atleast 9 -10 years Collections experience with a large portfolio Outstanding interpersonal skills Clear, persuasive verbal and written communication Excellent negotiation skills Problem-solving mindset Professional phone etiquette Preferred qualifications Knowledge of debt collection legal requirements Experience working in a deadline-driven environment Account management experience If interested, pls share your updated CV at nidhi.negidixit@alight.com with Subject line : "Application for Collections Lead " and share below details Current CTC & Expected CTC: Notice Period : Open for Kochi location : Benefits We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as several voluntary benefit options. By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position. Our commitment to Inclusion We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful. At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future. As part of this commitment, Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact alightcareers@alight.com. Equal Opportunity Policy Statement Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state, or local law. In addition, we take affirmative action to employ, disabled persons, disabled veterans and other covered veterans. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting their recruiter. Authorization to work in the Employing Country Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight. Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

Role & responsibilities To assemble a group of committed, forceful, and aspirational location managers - To inspire the current Team to perform to the best of their abilities. - To effectively manage debtors through his group - To guarantee his team provides customers with high-quality service - should put your attention on enhancing portfolio performance in that area or region. - To effectively manage non-performing assets (NPAs) within his area or region. Preferred candidate profile Bachelor's degree in Business, Finance, or related field (MBA preferred). Minimum of 5 years of experience in a managerial or supervisory role in financial services or credit management. Proven experience in portfolio and team performance improvement. Strong leadership, communication, and people management skills. Analytical and problem-solving mindset with a focus on execution. Familiarity with credit policies, NPA control measures, and regional compliance.

Role & responsibilities Accountable for reducing delinquency by flow control and improving recovery rates on the assigned Portfolio. Initiate legal action on problematic customers Manage a team of Collections Managers & Collections Executives attached to various branches across the state for Tractor Loans. Drive the performance of collections agencies through allocated officers who handle agencies, identify areas of weaknesses, recommend solutions, and support the collection team to achieve targets. Ensure timely allocation of cases to Collections Managers and Executives based on Geography and Vintage. Ensure the collection efficiency through daily reports and regular reviews with the team. Strategize, forecast, drive and execute plans including the hiring plans. Preferred candidate profile

Responsibilities : SAP S/4 Hana FSCM Experience: 8 to 12 Years SAP S/4 Hana FSCM Technical Skill sets: SAP S/4 Hana FSCM Implement, configure, and support SAP S/4HANA FSCM modules including Credit Management, Collections Management, Dispute Management, and Treasury & Risk Management. Analyze business requirements and translate them into technical solutions in SAP FSCM. Perform gap analysis and recommend best practices aligned with SAP S/4HANA FSCM functionalities. Collaborate with business stakeholders, functional teams, and technical developers to deliver end-to-end solutions. Support testing activities including unit testing, integration testing, and user acceptance testing (UAT). Provide post-implementation support and troubleshoot issues related to FSCM processes. Prepare functional and technical documentation, including design specifications, configuration guides, and user manuals. Stay updated with the latest SAP S/4HANA FSCM features, patches, and upgrades. In-depth knowledge of FSCM submodules: Credit Management, Collections Management, Dispute Management, Cash and Liquidity Management. Requirements Understanding of SAP S/4HANA architecture and integration with other SAP modules (FI, SD, MM). Experience with SAP Fiori apps and UI5 relevant to FSCM is a plus. Strong analytical, problem-solving, and communication skills. Ability to work independently and in a team-oriented environment. Specific knowledge and tools: Excellent communication & strong collaboration skills Flexible to adapt to fast changing environment and self-motivated Creating technical design specifications to ensure compliance with the functional teams and IT Management Analytical thinking, high level of comprehension and independent working style Seeking candidates who are flexible and willing to work on shifts as required

MASS HIRING FOR TEAM LEADER & SENIOR EXECUTIVE FOR HYDERABAD SALARY UP TO 6 LPA + INCENTIVES + YEARLY BONUS + 5 DAYS WORKING + FREE CABS. Call HR Sakshi TO Schedule Your Interview @ 9257030225 Drop your Resume:- shaktideora@virtueplacement.com Role & responsibilities:- In this role, you will be responsible for all the activities related to O2C domain. Validate the Purchase Order (PO) requests from to bill the order. Constantly to be interacted with clients for their feedback and support them wherever required. Ready to support any time at various locations as per clients expectation • Manage Order to Cash related to collections and dispute management, implement & enforce to strategy • Interaction with end customers via Calls and Emails for collecting pass due amounts. • Meeting collections numbers/targets (monthly/ quarterly/ yearly) • Customer and Country/Regional FD Relationship Management through e-mail, fax and conference calls. • Lead and participate in conference calls with Country / Regional Financial Managers. • Participate in governance meetings at country / region level; Closely work with the team and ensure right collaboration with the team members properly to meet the deliverables and motivate & help them to develop the process standards • Identify process improvement opportunities and drive implementation (Lean and Six Sigma projects) Preferred candidate profile:- 3-7 years of B2B collections & International Voice Experience , Follow up on payments, scheduling the meet with the clients. Solid interpersonal skills and ability to clearly communicate in person and on the phone. Team player self starter with the ability to work independently Effective time management skills to handle the diverse and challenging position Proven ability to successfully negotiate and resolve disputes with customers. Oracle systems experience highly preferred Immediate Joiner & 30 Days notice Only. Proficient in MS Office applications, especially in MS Excel Very Good Written and Verbal Interpersonal skills B2B Collections & International Voice experience is mandatory. Perks and benefits:- 5 Days Working Fixed Off Paid Off Free Cabs Medical Facilities Yearly Bonus Call HR Sakshi TO Schedule Your Interview @ 9257030225 Drop your Resume:- shaktideora@virtueplacement.com Note Applications SENT TO ANY Other Email Address WILL NOT BE Entertained.

The successful candidate will be responsible for achieving the desired collection targets assigned across different buckets. This role will require close collaboration with collection agencies and effective allocation of resources to ensure collection goals are met.,

Roles and Responsibilities Manage branch collections for Personal Loans (PL) and Business Loans (BL). Oversee collection management activities, including credit appraisal, disbursement, and recovery processes. Ensure timely identification and resolution of customer queries related to loan products. Develop strategies to improve collection efficiency and reduce delinquency rates. Should be experience in PL / BL Collections

110086 / 110042 / 110040(BEGAMPUR / NARELA) NORTH DELHI 1. FE has handle the two portfolio Monthly Allocation as well as daily allocation and Minimum 15 customers visits to be done per day 2. For MA Cases - FE needs to visit as per the plan shared by Backend team (in MUCH application). 3. For DA Cases- FE need to visit according to time slot and All visit Feedback has to be updated (in MUCH application). 4. FE has to update details remarks in the visit log (in MUCH application). 5. FE has to upload House Photos of the visited cases (on MUCH). 6. FE Should ensure 50% minimum conversion on DA allocation on daily basis and for MA allocation, minimum 47% resolution should be achieved and as per the business requirement target can increase or decrease. 7. FE Should follow the E- receipt process. If any manual receipts are issued, those need to be submitted with-in 7 days to their respective supervisor. 8. FE has to deposit daily for the previous days collection by 12 PM next day and should share screenshots of the deposit slip to his respective supervisors. 9. He has to follow company process in terms of customer handling etiquettes and dress code while he is on field along with maintaining the Code of conducts and integrity as per company norms. 10. Manual receipt books ops copy to be submit to quality team within 7 days of issuance to customer.

Designation: Admission Counsellor Reporting to: Regional Business Head Qualifications: Any degree Experience: Minimum 3 years. Work Timings : any 9hrs between 8.30 AM to 7.30 PM Scope The role will support in getting enquiries to the school & converting the prospective enquiries into admissions. The main objective is to assist the school with admission generation Job Description 1. Meet prospective parents, handle all their queries related to the centre and convert them to admission for the centre. 2. Manage all CRM (Salesforce) reports. 3. Strategizing & Marketing Generating new admissions by preparing marketing strategies & implementing them in coordination with the regional teams. Planning marketing strategies in terms of advertising plan, event planning &publicizing in coordination with Head office. 4. Achieving Targets: Meet assigned admission targets and work to achieving the same on monthly basis. 5. Withdrawal follow up: Follow up for all withdrawals & try to gain knowledge about the reason behind it. 6. Data Collection & Management: Collecting data of all enquiries, sorting it and aligning according to age group. Qualification and Experience A Bachelor s or Master s degree preferably in Commerce, Psychology, Education, Arts, Commerce or a related field will be considered Computer literate with knowledge of MSOffice, Tally. 4 7years experience involving a job related to admission counseling preferably in a pre-school / activity center / school Understanding of industry vertical (Education) is a plus . Personal Attributes: Good Communication Skills; Service & Solution mind set; Self driven personality & team player; Live by personal Quality, Value & Ethics; Work with high career values; Respect "Diversity in workplace".

At EY, you will have the opportunity to shape a career that aligns with your unique identity. With our global presence, support network, inclusive environment, and innovative technologies, you can evolve into the best version of yourself. Your distinct voice and perspective are crucial in advancing EY's journey towards excellence. By joining us, you can craft an extraordinary professional journey for yourself while contributing to creating a more efficient working environment for all. We are currently seeking a SAP FSCM Senior Consultant who meets the following criteria: - Possesses a professional qualification such as CA, ICWA, MBA Finance, or MCom - Demonstrates a minimum of 3-7 years of experience in SAP S4 Hana Credit, Collection, and Dispute Management - Has successfully led at least 2 end-to-end implementations in SAP FSCM Credit Management, Collection Management, and Dispute Management, with expertise in cash application-High Rad Integration - Familiarity with 3rd party interface integration for credit management and credit score calculation - Proficient in S4HANA credit management functionalities and adept at preparing functional specifications - Knowledgeable in SAP FI Account Receivables and capable of independently managing complex technical PO requirements - Strong communication skills, both written and verbal Join EY in our mission to build a better working world, where we strive to create sustainable value for our clients, people, and society. Our global network of diverse teams, leveraging data and technology in over 150 countries, delivers trust through assurance and supports clients in their growth, transformation, and operations. Across various domains such as assurance, consulting, law, strategy, tax, and transactions, EY teams challenge conventional thinking to address the intricate challenges of today's world.,

Role & responsibilities Achieve individual collection targets Adhere to outbound dialing protocols (predictive, preview, progressive) Follow collection code of conduct Resolve customer queries and complaints within TAT Perform skip tracing as needed Preferred candidate profile Job Highlights Excellent communication and convincing skills required Multilingual fluency (Tamil, Kannada, Malayalam, Telugu) is mandatory Proficiency in MS Excel, Word, Email, and Internet Experience in dialer-based outbound calling and skip tracing Required Skills & Qualifications Graduate or Fresher candidates welcome Strong communication and negotiation skills Ability to work in teams and meet timelines Disciplined and proactive in customer engagement Fluent reading, writing, and speaking in multiple languages Understanding of banking processes and customer resolution Language Proficiency Must-Have (2 Positions)- Tamil, Kannada, Malayalam, Telugu Additional (3 Positions)- English, Hindi, Marathi, Gujarati, Assamese, Bengali Salary Structure Experience Level- Fresher (01 yr- )15,000 - 20,000 Experienced (2 yrs)- 20,000- 25,000 Incentives- Performance-based For any further assistance, please do not hesitate to contact us via: Email: customercare@del-capital.com Telephone: 0141-494-1158

Role & responsibilities Manage the assets collection portfolio for the region and ensure the set objectives are met on recoveries and delinquency numbers Manage the overall collection and portfolio risk management structure through the optimal mix of: In-house collection team Recovery agencies Additional interventions like legal, civic authorities, etc. Ensure the process compliance across internal and external team members Manage the portfolio risk and ensure high standards of compliance on collections, organization reputation, etc. Manage team and region performance Work closely with CM and other stakeholders like business, operation, legal and compliance Highlight variance in previous months performance. Monitor timely cash deposition and ensure reflection of the same on system in less than 24 hours Ensure timely Crisis Management. Ensure coverage of portfolios through regular reviews. Daily monitoring of all groups for the locations assigned Ensure locations targets are aligned to targets for Pan India Location travel as and when required for review and to ensure performance Target to achieve monthly targets for all assigned locations and monitor performance To ensure minimal flows to higher buckets / Group Monitoring of Bucket movement within each group Update feedback trails on system and sending daily collection reports to the concerned reporting head. To regularly visit delinquent customer / merchant for the updating of overdue amounts To effectively manage all customer/ merchant related complaints and issues. Preferred candidate profile Team Management and Field Executives Experience in handling mass data volumes Should be presentable with good communication skills. Should have knowledge of the Collection Process. Professional approach towards the Customer. Ability to command authority but humble and sincere in behaviour Good convincing skills Aware of Collection Code of Conduct Handled Hard buckets/Post-dated cheque cases of Large Ticket size Should have relevant work experience; with the latest stint being in collections Good data management, analytical and team management skills. Proficiency in local language for the region is essential Kindly send your CV : mohan.h@hindujahousingfinance.com / 9513375225.

About Casagrand Premier Builder Ltd. Casagrand Premier Builder Ltd. is one of the leading real estate developers, dedicated to creating superior living spaces and communities. With a legacy of delivering world-class projects, we focus on quality, innovation, and customer satisfaction. Collections : Experience in Home Loan Process is Mandate. Manage and follow up on outstanding payments from clients, ensuring timely collections as per project timelines. Monitor and track overdue accounts and work with customers to settle dues. Reporting & Documentation : Maintain accurate records of customer payments, collection status, and overdue accounts. Prepare regular reports on collection metrics and outstanding balances for management review. Dispute Resolution : Address and resolve customer disputes related to invoices, payments, or other financial matters in a timely and professional manner. Collaboration with Internal Teams : Work closely with the sales, finance, and legal teams to streamline the collections process and resolve any internal roadblocks that may delay payments. Experience: 1-3 years of experience in collections, preferably in the real estate or Banking industry. Good communication skills in English and Tamil. Male Candidate preferable Contact No: 9043965312 - Rahul S

Responsible for the timely billing and collection of billing charges from customers.This is an operational role, responsible for delivering results that have direct impact on day-to-day billing and collection operations.Responsibilities Work with the revenue team to ensure that accruals are set at the correct level. Oversee all aspects of advertising billing, new Accounts, and circulation billing Team. Manage the status of accounts and balances and identify inconsistencies. Write thorough reports on billing activity with clear and reliable data. Perform periodic checks on customers outstanding /debts on system, Inform Sales and on the outages. Follows up with personal visits by relationship managers, telephone inquiries and letters to customers to process claims for outstanding account. Address invoice and billing discrepancies Lead the monthly audit process for the function. Ensure billing accuracy and delivery of billing information to customers.Minimum qualification & experienceAny Graduate with Min of 5+ years of experience in Account Receivables.Should have experience in handling Enterprise, SME, whole sale collections....Local language (Malayalam) is must. accounting experience Should be well versed with Collection process.Able to Do RECONCILIATIONS.Desired Skill sets Good understanding of billing and collection systems Knowledge of billing procedures and collection techniques

Role & responsibilities Responsible for timely recovery of EMI dues and outstanding amounts from business loan customers. Follow-up through phone calls, field visits, and legal reminders as needed. Maintain regular contact with delinquent borrowers. Understand customer financial challenges and negotiate payment plans if required. Conduct field visits to customers' business locations or residences. Trace absconding or non-contactable borrowers using available data and leads. Maintain daily reports of collection efforts and payment updates. Collaborate with credit, sales, and legal departments to address complex default cases. Escalate high-risk accounts for legal or repossession actions, if necessary. Maintain accurate and updated records of collections, communications, and repayment commitments. Educate borrowers on the impact of non-payment. Work on settlement proposals or restructuring of loans in coordination with the credit team. Contact Person : Surendar.pandian@hfs.in / 8667566427(whatsapp Only)

As a Sales Manager at our company, your primary responsibility will be to meet the top line sales objective by interacting with the Brand Teams and developing business plans aligned with the brand strategy. You will be tasked with ensuring stock availability of 85% at all outlets with precise forecasting accuracy. Managing customer-wise profitability will be a key aspect of your role, where you will need to establish a model to measure the profitability of each account. Optimizing resource utilization, including manpower, in a cost-efficient manner is essential. Additionally, maximizing returns for the company through activities with key accounts and ensuring timely collections are part of your duties. You will be expected to deliver impactful initiatives in terms of CSD, such as introducing new products, packaging changes, price increases, enrolling new outlets, and executing consumer promotions. Building and leading a high-performing team to manage CSD effectively, attracting and retaining top talent, and ensuring continuous competency development through robust training programs will be crucial. Establishing world-class processes to handle CSD operations will be vital, including liaising with international coordinators to align account strategies globally. Staying ahead of market trends and ensuring ANI's proactive approach towards new opportunities in the international modern trade chains are essential. Managing SG&A and ensuring adherence to the agreed budget numbers will be part of your responsibilities. This includes allocating funds within accounts, monitoring spends, and overseeing the SG&A budgets of the teams and yourself. In summary, your role as a Sales Manager will involve strategizing, executing, and optimizing sales and profitability through effective team management, process implementation, and financial control measures. Your contributions will play a significant role in driving the company's growth and success in the market.,

We are seeking proactive and customer-focused professionals to join our Escalation & Recovery Team in the role of Customer Success Executive. This position involves direct interaction with customers, addressing escalated cases, resolving disputes, and supporting a mutually win-win closure through effective communication and client handling. Candidates with a background in customer service, sales escalations, or recovery will excel in this role. Key Responsibilities: Manage and resolve escalated/dispute situations in a timely manner. Coordinate with internal departments and clients to resolve payment, documentation, and dispute-related issues. Engage in negotiations with clients to facilitate a balanced solution while ensuring a positive customer experience. Conduct regular visits for resolution and negotiation. Maintain accurate and detailed records of all interactions, case progress, and resolution timelines. Build strong relationships with clients, ensuring a professional and supportive recovery experience. Identify operational gaps and recommend process improvements to reduce future escalations. Candidate Requirements: 3-6 years experience in collections, CRM, Escalation handling or similar roles Excellent communication, negotiation, and documentation skills Good team handling & inter departmental coordination skills. Workdays- Monday to Saturday

Role & responsibilities: Lead field collections team across North Karnataka (Hubli, Belgaum, Ballari, etc.) Ensure timely recovery of dues for unsecured/business loans Manage in-house and agency field staff (2030 members) Regularly monitor collection buckets (X to 90+) and drive resolution Conduct field audits, verifications, and handle escalated cases Prepare collection MIS reports and present to State Head Maintain compliance with legal and regulatory norms Preferred candidate profile: 610 years of experience in field collections (NBFC/Bank/Fintech) Team handling and agency management experience is a must Kannada-speaking and based in or near North Karnataka Strong understanding of loan recovery practices and rural customer behavior

Role & responsibilities Preferred candidate profile Location : Pune Shift Timing : Night Shift Designation : Sr Associate and Lead Associate. Kindly find below Job Description for your referance To handle Accounts Receivable Global operations. Key Accountabilities:- Billing: Generate, review, and issue accurate customer invoices based on contractual agreements and sales orders. Ensure timely processing of billing in accordance with company policies and customer requirements. Coordinate with Sales, Customer Service, and Revenue Recognition teams to validate billing data. Monitor unbilled revenue and resolve discrepancies to ensure timely billing. Collections: Manage a portfolio of customer accounts to ensure timely payments. Proactively contact customers via email and phone to follow up on past-due invoices. Investigate and resolve disputes or billing issues affecting collections. Escalate problematic accounts and collaborate with Sales, Legal, and Management to resolve payment issues. Reporting and Compliance: Prepare regular aging reports, cash forecasts, and collection metrics. Assist with month-end close activities related to billing and receivables. Ensure compliance with internal controls, company policies, and relevant accounting standards (e.g., GAAP, IFRS). Maintain accurate and updated customer account information. Responsible for end to end OTC (Customer Set up, order release, credit analysis, claims and disputes, collections) Ability to work and perform in pressure Need to ensure that daily productivity are met Should perform all activities with the SLA Team player Internal and External Stake Holders Management Process Improvements- Accounting Knowledge- To achieve all the key Performance Indicators as set by the Team manager To be willing to work in all shifts (including nights)- Adhere to reasonable operational requests from the management- To attend all meetings and trainings as per requirements- Good knowledge of accounting OTC resource must have excellent spoken or written communication skills'