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Application Tech Support Practitioner

Application Tech Support Practitioner

Accenture

3 - 8 years

1 - 5 Lacs

Bengaluru

Posted:2 days ago| Platform:

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Skills Required

service management servicenow software licensing operational excellence license management vendor management it asset management cmdb asset management software asset management it procurement itsm incident management procurement itil

Work Mode

Work from Office

Job Type

Full Time

Job Description

Project Role :Application Tech Support Practitioner

Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills :Software License Management

Good to have skills :NAMinimum
3 year(s) of experience is required

Educational Qualification :15 years full time education
Summary:As an Application Tech Support Practitioner, you will serve as a vital link between clients and the systems or applications they utilize. Your typical day will involve engaging with clients to understand their needs, addressing their concerns, and ensuring that our systems operate seamlessly. You will leverage your exceptional communication skills to provide high-quality support, accurately diagnosing issues and crafting effective solutions based on your comprehensive product knowledge. Your role is essential in maintaining the integrity and performance of our world-class systems, ensuring client satisfaction and operational excellence.
Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Facilitate training sessions for new team members to enhance their understanding of the systems.- Document and maintain records of client interactions and resolutions to improve future support efforts. Professional & Technical
Skills:

- Must To Have

Skills:

Proficiency in Software License Management.- Strong understanding of software licensing agreements and compliance.- Experience with software asset management tools and processes.- Ability to analyze and interpret software usage data to optimize licensing.- Familiarity with IT service management frameworks and best practices.
Additional Information:- The candidate should have minimum 3 years of experience in Software License Management.- This position is based at our Bengaluru office.- A 15 years full time education is required.Qualification
15 years full time education

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Accenture

Professional Services

Dublin

600,000+ Employees

22546 Jobs

Key People

Julie Sweet

Chairman & Chief Executive Officer
KC Choi

Global Lead for Technology & Chief Operating Officer
David Rowland

Executive Chairman
Irene O'Neill

Chief Financial Officer

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Application Tech Support Practitioner