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Accenture
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Application Tech Support Practitioner

Application Tech Support Practitioner

Accenture

0 - 2 years

1 - 5 Lacs

Bengaluru

Posted:17 hours ago| Platform:

Apply

Skills Required

technical support service desk management it operations incident management itil project management inbound customer service it service desk problem management change management customer support itil certified service desk itsm

Work Mode

Work from Office

Job Type

Full Time

Job Description

Project Role :Application Tech Support Practitioner

Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills :Service Desk Management

Good to have skills :Service Desk Voice SupportMinimum
0-2 year(s) of experience is required

Educational Qualification :Graduate
Summary:As an Application Tech Support Practitioner, you will be responsible for providing service desk management and voice support to clients. Your typical day will involve accurately defining client issues and designing resolutions based on deep product knowledge, while maintaining exceptional communication skills to keep our world-class systems running.
Roles & Responsibilities:- Provide service desk management and voice support to clients, accurately defining client issues and designing resolutions based on deep product knowledge.- Maintain exceptional communication skills to keep our world-class systems running.- Collaborate with cross-functional teams to ensure timely resolution of client issues.- Stay updated with the latest advancements in service desk management and voice support, integrating innovative approaches for sustained competitive advantage. Professional & Technical
Skills:

- Must To Have

Skills:

Service Desk Management.- Good To Have

Skills:

Service Desk Voice Support.- Strong understanding of IT operations and support.- Experience with incident management and problem management.- Excellent communication and interpersonal skills.
Additional Information:- The candidate should have 0-2 years of experience in Service Desk Management.- This position is based at our Bengaluru office.Qualification
Graduate

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Accenture

Professional Services

Dublin

600,000+ Employees

22387 Jobs

Key People

Julie Sweet

Chairman & Chief Executive Officer
KC Choi

Global Lead for Technology & Chief Operating Officer
David Rowland

Executive Chairman
Irene O'Neill

Chief Financial Officer

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Application Tech Support Practitioner