1657 Application Support Jobs - Page 36

Responsibilities Requisition ID R-10358270 Date posted 06/03/2025 End Date 06/04/2025 City Pune State/Region Maharashtra Country India Location Type Onsite Calling all innovators find your future at Fiserv. Job Title Tech Lead, Application Support What does a successful Splunk Resource do? Understands application behaviour and logging in-depth. Collaborates with Subject Matter Experts (SMEs) to document known errors and categorize business and system failures. Conducts gap analysis on client-impacting incidents and evaluates Splunk knowledge objects. Engages with Deployment and Development teams to understand new application features. What you will do: Quickly learn monitoring alerts and application behaviours within the first 60 days. Work across all shifts to observe application behaviour during business and non-business hours. Develop complex Splunk dashboards using regex. Continuously improve dashboards and alerts based on monitoring findings. Optimize dashboards and alerts with new Splunk features. Support other enterprise APM tools (ServiceNow, Dynatrace, AppDynamics, Autosys, SFG, etc.) Creates frameworks for monitoring and alerting. Identifies enhancement opportunities in Splunk knowledge objects Participate in a 24/7 team, rotating through all shifts. What you will need to have: Bachelor s degree in Computer Science, Engineering, Information Technology, or equivalent experience. Extensive knowledge of Splunk with prior experience in a monitoring team. Ability to work under pressure and manage task prioritization effectively. Understanding of .NET technologies. Exposure to enterprise monitoring tools is a plus. Strong verbal and written communication skills. Good analytical, organizational, and problem-solving abilities. Demonstrated teamwork and customer service orientation, able to liaise with both end users and technical staff. Ability to track task progress, report status, and proactively identify issues. Effectively presents information to peers and project management. What would be great to have: Experience with networking components, terminology, and functions. Background in Banking and Financial Services. Familiarity with Python, MFOO, AppDynamics, and Dynatrace. Command line knowledge of Unix and Windows. Exposure to Autosys and ServiceNow. Thank you for considering employment with Fiserv. Please: Apply using your legal name Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable). Our commitment to Diversity and Inclusion: Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. Note to agencies: Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions. Warning about fake job posts: Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address. Share this Job Email LinkedIn X Facebook

About the Role: Grade Level (for internal use): 09 The Team S&P Global’s Brokerage, Research, Sales, and Trading group (BRS&T) provides market intelligence, data and technology solutions to all participants in the Global Markets. Were seeking a talented and highly motivated Engineer to help us 2nd line Application Support. The Impact: This position is essential for the support of our business and providing our clients with a best-in-class customer experience. This position will also offer employees an opportunity to help build a cloud native support program from the ground up. What’s in it for you: Solve interesting technical challenges in the areas of distributed high-performance computing for a high-available cloud environment. Close collaboration with Product and Technology leaders Regular opportunities for promotion and advancement Responsibilities: Apply strong technical skills and good business knowledge together with investigative techniques to identify and resolve issues efficiently and in a timely manner. Work collaboratively with development team as required for third line escalation. Implement and monitor system checks for early detection of potential problems and raise the appropriate service outage ticket to initiate the incident management process when needed. Drive and engage in disaster recovery processes for all products. Coordinate with product and delivery teams to ensure the App Support team is ready for new releases and engaged in early design of new enhancements Work on initiatives and continuous improvement process around proactive application health monitoring, reporting, and technical support. What We’re Looking For: University Graduate with bachelor’s degree in computer science or computer Engineering related degree, master’s degree is a plus 2-4 years of work experience in an Application Support role Must have fundamental working knowledge of Oracle, SQL and RDBMS – including database query plan analysis and monitoring Knowledge of operating systems most especially Windows and Linux is a must. Good shell scripting experience is a must. Ability to use python scripting is an advantage Must have fundamental knowledge of networking basics and topology. Strong working knowledge of AWS/CI-CD and some of its technologies such as Git, Elasticsearch, EC2, Redshift, etc is an advantage. Excellent listening, presentation and interpersonal skills Ability to communicate ideas in both technical and user-friendly languages Ideal candidate is a self-starter capable of working independently as well as contribute to the team’s requirements Be able to work flexible shift hours including weekends to meet work requirements and project deadlines About S&P Global Market Intelligence At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.For more information, visit www.spglobal.com/marketintelligence . What’s In It For You Our Purpose: Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress. Our People: Were more than 35,000 strong worldwide—so were able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference. Our Values: Integrity, Discovery, Partnership At S&P Global, we focus on Powering Global Markets. Throughout our history, the worlds leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global. Health & WellnessHealth care coverage designed for the mind and body. Flexible DowntimeGenerous time off helps keep you energized for your time on. Continuous LearningAccess a wealth of resources to grow your career and learn valuable new skills. Invest in Your FutureSecure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly PerksIt’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the BasicsFrom retail discounts to referral incentive awards—small perks can make a big difference. For more information on benefits by country visithttps://spgbenefits.com/benefit-summaries Global Hiring and Opportunity at S&P Global: At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. ----------------------------------------------------------- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email toEEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf ----------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), IFTECH202.1 - Middle Professional Tier I (EEO Job Group)

About the Role: OSTTRA India The Role Operations Analysis Specialist The Team The OSTTRA Technology team is composed of Capital Markets Technology professionals, who build, support and protect the applications that operate our network. The technology landscape includes high-performance, high-volume applications as well as compute intensive applications, leveraging contemporary microservices, cloud-based architectures. The Impact Together, we build, support, protect and manage high-performance, resilient platforms that process more than 100 million messages a day. Our services are vital to automated trade processing around the globe, managing peak volumes and working with our customers and regulators to ensure the efficient settlement of trades and effective operation of global capital markets. What’s in it for you We are looking for self-driven, client focused individuals with great problem solving and analytical skills to fill an Associate position within the Operations group. The successful candidate will be responsible for providing day-to-day customer support for all services supported within Traiana’s suite of products. The Onboarding team assist clients with new client set ups and UAT testing prior to go-live in Production environment. Client Services team is responsible to assist existing clients with daily queries pertaining to Production environment. This is an excellent opportunity to be part of a team based out of Gurgaon and to work with colleagues across multiple regions globally. Responsibilities: As part of platform / system support, individuals are required to assist on everyday client queries pertaining to access management, system workflow, technical errors, customization requirements etc. High level of direct client interaction. Client queries handled via emails and phone hotline. Act as the primary point person for incident management for Traiana-wide incident impacting our globally based clients during EMEA hours. Incident management responsibilities include: o Response to initial incident notification o Providing regular updates to clients per SLA o Primary liaison for aiding our clients through post-incident recovery o Provide Major Incident reporting following any Severity 1 outages per SLA. Participate in internal testing of applications, prior to any change going live in production. Work closely with internal teams for system enhancements. Ensuring accurate input of static data client profile configurations are processed daily and the team meets assigned targets and SLA’s. Monitor client query queues, diagnose and resolve any resulting exceptions or errors and work with internal groups to provide resolution. Respond to client requests by providing detailed analysis and feedback. Process reports (user list / Trade) as requested by clients. Participate in internal / external training needs. Educate clients on upcoming changes. Liaise with participants for rolling out new products Communicate and assist internal departments for onboarding new participants in a timely manner and effective implementation of the product. What We’re Looking For: University graduate preferred 4-6 years of experience required Work experience in the financial markets preferably in operations Knowledge of OTC / FX products, the trade clearing process and application support a major plus Prior experience working on Traiana applications is a major plus Strong customer service and problem-solving skills Focused on Operational Control and Data Security Flexible and able to adapt to change Able to work independently with minimal supervision Excellent interpersonal, written and verbal communication skills Customer service and satisfaction are key priorities for the firm. Candidates must be aware of the impact of their actions on internal and external clients. The Location: Gurgaon, India About Company Statement: OSTTRA is a market leader in derivatives post-trade processing, bringing innovation, expertise, processes and networks together to solve the post-trade challenges of global financial markets. OSTTRA operates cross-asset post-trade processing networks, providing a proven suite of Credit Risk, Trade Workflow and Optimisation services. Together these solutions streamline post-trade workflows, enabling firms to connect to counterparties and utilities, manage credit risk, reduce operational risk and optimise processing to drive post-trade efficiencies. OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20+ years: MarkitServ, Traiana, TriOptima and Reset. These businesses have an exemplary track record of developing and supporting critical market infrastructure and bring together an established community of market participants comprising all trading relationships and paradigms, connected using powerful integration and transformation capabilities. About OSTTRA Candidates should note that OSTTRA is an independent firm, jointly owned by S&P Global and CME Group. As part of the joint venture, S&P Global provides recruitment services to OSTTRA - however, successful candidates will be interviewed and directly employed by OSTTRA, joining our global team of more than 1,200 post trade experts. OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20+ years: MarkitServ, Traiana, TriOptima and Reset. OSTTRA is a joint venture, owned 50/50 by S&P Global and CME Group. With an outstanding track record of developing and supporting critical market infrastructure, our combined network connects thousands of market participants to streamline end to end workflows - from trade capture at the point of execution, through portfolio optimization, to clearing and settlement. Joining the OSTTRA team is a unique opportunity to help build a bold new business with an outstanding heritage in financial technology, playing a central role in supporting global financial markets. Learn more at www.osttra.com. What’s In It For You Benefits: We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global. Health & WellnessHealth care coverage designed for the mind and body. Flexible DowntimeGenerous time off helps keep you energized for your time on. Continuous LearningAccess a wealth of resources to grow your career and learn valuable new skills. Invest in Your FutureSecure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly PerksIt’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the BasicsFrom retail discounts to referral incentive awards—small perks can make a big difference. For more information on benefits by country visithttps://spgbenefits.com/benefit-summaries ----------------------------------------------------------- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email toEEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf ----------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), BSMGMT203 - Entry Professional (EEO Job Group)

Company Overview: DoSelect, a Skill Intelligent platform acquired by Naukri.com/Infoedge, is a leader in assessments, interviews, and contests. We empower organizations to evaluate and engage top talent. Job Summary: We are looking for a proactive and skilled Technical Support Specialist with 2-4 years of experience. The ideal candidate should have a strong background in technical support within tech-driven environments and excel in debugging, troubleshooting, and providing timely resolutions. You will serve as the first point of contact for our users, ensuring a seamless experience via email, phone, and team chat platforms. Company Overview: DoSelect, a Skill Intelligent platform acquired by Naukri.com/Infoedge, is a leader in assessments, interviews, and contests. We empower organizations to evaluate and engage top talent. Job Summary: We are looking for a proactive and skilled Technical Support Specialist with 2-4 years of experience. The ideal candidate should have a strong background in technical support within tech-driven environments and excel in debugging, troubleshooting, and providing timely resolutions. You will serve as the first point of contact for our users, ensuring a seamless experience via email, phone, and team chat platforms. Key Responsibilities: Technical Issue Resolution: Diagnose, troubleshoot, and resolve technical issues related to our assessment platform promptly and efficiently. Act as the primary point of contact for support queries through email, phone, and team chat. Provide clear, concise, and effective communication to users and internal teams. Address queries even when no technical issue exists, guiding users on how to take assessments, interviews, or participate in contests. Collaboration & Escalation: Work closely with cross-functional teamsincluding Product and Engineering. Escalate recurring problems and provide feedback to drive continuous improvement. Qualifications: Experience: 2-4 years of proven experience in a technical support role, preferably within tech-driven or software solutions environments. Technical Skills: Strong debugging skills and a knack for problem-solving. Proficiency in using ticketing systems, particularly Jira, with a good understanding of troubleshooting processes. Basic knowledge of web technologies and systems. Technical Issue Resolution: Diagnose, troubleshoot, and resolve technical issues related to our assessment platform promptly and efficiently. Act as the primary point of contact for support queries through email, phone, and team chat. Provide clear, concise, and effective communication to users and internal teams. Address queries even when no technical issue exists, guiding users on how to take assessments, interviews, or participate in contests. Collaboration & Escalation: Work closely with cross-functional teams—including Product and Engineering. Escalate recurring problems and provide feedback to drive continuous improvement.

Provide L1 support for Microsoft Dynamics 365 CRM and ERP users Coordinate with functional and technical teams to log and follow up on incidents and service requests. Monitor application performance Troubleshoot and resolve application issues

About this role BlackRock Company Overview: BlackRock is a global leader in investment management, risk management, and advisory services for institutional and retail clients. We help clients achieve their goals and overcome challenges with a range of products, including separate accounts, mutual funds, iShares (exchange-traded funds), and other pooled investment vehicles. We also offer risk management, advisory, and enterprise investment system services to a broad base of institutional investors through BlackRock Solutions . Headquartered in New York City, as of February 5, 2025, we handle approximately $11.5 trillion in assets under management (AUM) and have around 19,000 employees in offices across 38 countries, with a significant presence in key global markets, including North and South America, Europe, Asia, Australia, the Middle East, and Africa. Aladdin Data: When BlackRock was founded in 1988, the goal was to combine financial services with innovative technology. Today, BlackRock is a leading FinTech platform for investment management and technology services globally. Data is central to the Aladdin platform, differentiating us through our ability to consume, store, analyze, and gain insights from it. The Aladdin Data team maintains a pioneering data platform that delivers high[1]quality data to users, including investors, operations staff, data scientists, and engineers. Our aim is to provide consistent, high-quality data while evolving our platform to support the firms growth. We build high-performance data pipelines, enable data discovery and consumption, and continually enhance our data storage capabilities. Studio Self-service Front-end Engineering: Our team develops full-stack web applications for vendor data self-service, client data configuration, pipelines, and workflows. We support over a thousand internal users and hundreds of clients. We manage the data toolkit, including client-facing data requests, modeling, configuration management, ETL tools, CRUD applications, customized workflows, and back-end APIs to deliver exceptional client and user experiences with intuitive tools and excellent UX. Job Description and Responsibilities: Design, build, and maintain various front-end and corresponding back-end platform components, working with Product and Program Managers. Implement new user interfaces and business functionalities to meet evolving business and customer requirements, working with end users, with clear and concise documentation. Analyze and improve the performance of applications and related operational workflows to improve efficiency and throughput. Diagnose, research, and resolve software defects. Ensure software stability through documentation, code reviews, regression, unit, and user acceptance testing for smooth production operations. Lead all aspects of level 2 & 3 application support, ensuring smooth operation of existing processes and meeting new business opportunities. Be a self-starter and work with minimal direction in a globally distributed team. Role Essentials: A passion for engineering highly available, performant full-stack applications with a "Student of Markets and Technology" attitude. Bachelors or masters degree or equivalent experience in computer science or engineering. 3+ years of professional experience working in teams. Experience in full-stack user-facing application development using web technologies (Angular, React, JavaScript) and Java-based REST API (Spring framework). Experience in testing frameworks such as Protractor, TestCafe, Jest. Knowledge in relational database development and at least one NoSQL Database (e.g., Apache Cassandra, MongoDB, etc.). Knowledge of software development methodologies (analysis, design, development, testing) and a basic understanding of Agile/Scrum methodology and practices. Our benefits . Our hybrid work model . About BlackRock . This mission would not be possible without our smartest investment - the one we make in our employees. It s why we re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive. For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com / company / blackrock BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, family status, gender identity, race, religion, sex, sexual orientation and other protected attributes at law.

We are Allvue Systems, the leading provider of software solutions for the Private Capital and Credit markets. Whether a client wants an end-to-end technology suite, or independently focused modules, Allvue helps eliminate the boundaries between systems, information, and people. We re looking for ambitious, smart, and creative individuals to join our team and help our clients achieve their goals. Working at Allvue Systems means working with pioneers in the fintech industry. Our efforts are powered by innovative thinking and a desire to build adaptable financial software solutions that help our clients achieve even more. With our common goals of growth and innovation, whether you re collaborating on a cutting-edge project or connecting over shared interests at an office happy hour, the passion is contagious. We want all of our team members to be open, accessible, curious and always learning. As a team, we take initiative, own outcomes, and have passion for what we do. With these pillars at the center of what we do, we strive for continuous improvement, excellent partnership and exceptional results. Come be a part of the team that s revolutionizing the alternative investment industry. Define your own future with Allvue Systems! Technical and Standard Practices Conduct intricate technical troubleshooting, identify root causes, and deliver solutions. Deliver exceptional support, demonstrating problem-solving skills, and ensuring excellent customer service. Regularly triage and swiftly resolve problems for clients. Proactively solve problems independently. Manage support tickets through the JIRA ticketing system, email, or phone submissions. Seek ways to enhance productivity and improve client satisfaction. Exhibit time-management and organizational skills to set reasonable deadlines for issue resolution. Demonstrate soft skills to communicate politely, professionally, and promptly with clients to explain complex issues and solutions. Collaborate with cross-functional team members (Development, Professional Services, Cloud Operations, Customer Success Managers, etc.) to enhance products and services. Customer Centric Experience/Relations Deliver top-notch customer experience and service. Proficiently handle multiple daily customer calls, including screen-shares for detailed troubleshooting of reported technical issues at a professional level. Demonstrate professional-level soft skills in communication with customers and internal staff. Take personal responsibility for customer satisfaction in resolving Production client concerns and issues. Team and Knowledge-Centric Collaboration Create and maintain professional-level internal and customer-facing knowledge articles. Proactively inform leadership to enhance the product, reduce ticket volume, and refine processes as needed. Provide mentorship and training for other Support team members from a technical and process perspective. Adopt a team-oriented approach to collaborate or assist colleagues within the company on technical matters, processes, or product enhancements. Embrace our companys Core Values (Be Open, Be Curious, Be Passionate, Own It) and Rally Cry (One Brand, One Strategy, One Foundation, One Culture). Proficiency in conducting in-depth analysis, complex technical troubleshooting, and issue resolution. Strong research skills to advance investigations through written knowledge articles, training videos, and hands-on testing. Effectively communicate problem concepts, replication steps, root cause analysis, and resolutions to both technical and non-technical audiences. Knowledge of Accounting and familiarity with Business Central NAV / CRM is a plus Understanding of Business Intelligence concepts Familiarity with JIRA ticketing systems. Proficient self-starter capable of working autonomously. Meticulous attention to detail, coupled with strong organizational and coordination abilities. Exceptional customer service expertise. Proficient in written communication and interpersonal interactions. Proficient in utilizing Confluence and Jira ticketing systems. Well-versed in Microsoft Office 365 operations. (Outlook, Teams, Excel, OneDrive, SharePoint, etc.) Experience using Slack or other message systems.

This is a Technical Job & We need candidates who have at least 5-7 Years of experience in SQL Experience in Production Management for Windows Application server Technically sound on MS SQL 2016 CRM Next application experience will be an add-on for this role SR_Application Support Engineer - This is a Technical Job & We need candidates who have at least 5-7 Years of experience in SQL Experience in Production Management for Windows Application server Technically sound on MS SQL 2016 CRM Next application experience will be an add-on for this role

Join us as a Production Analyst This is an opportunity to make a real impact and be pivotal in the success of our business, while benefiting from great variety and stakeholder exposure We ll look to you to deliver a complex and critical production management, infrastructure and application support service for relevant platforms, activities and processes across the domain Hone your existing analytical skills and advance your career in this exciting, fast paced role Were offering this role at associate level What youll do As a Production Analyst, you ll support with providing day-to-day technology based services and will assist with deploying new, complex applications and architecture across the domain. We ll look to you to support the delivery of application management, application support and the building of environments for systems, making sure all deployments into production environments meet the appropriate quality standards. It s a highly collaborative role which will see you working closely with platform and domain stakeholders to ensure the robustness and resilience of the platform. You ll also work with feature teams to understand the upcoming changes and prevent potential issues occurring. Your role will also involve: Collaborating with product development and feature teams to understand the upcoming product, enabling continuous integration and continuous deployment to occur Regularly attending the feature teams refinement and planning sessions Identifying areas for service improvement by analysing and diagnosing re-occurring platform and service incidents, as well as customer and stakeholder feedback Building a culture of continuous improvement to reinforce the robustness of the domain, with a focus on automation, scalability, continuous integration and continuous delivery The skills youll need We re looking for someone with technical knowledge and experience including platform, technology, products and domains. Along with this, you ll bring experience of working in an Agile or DevOps environment with continuous delivery and continuous integration. We re also looking for: At least four years of hands-on experience in SRE, Cloud platforms like IBM Cloud, AWS, Azure, and DevOps with strong expertise in CI/CD pipeline integration Proficient in automation and infrastructure as code using Ansible, Terraform, and Git; solid understanding of SQL like RDBMS and NoSQL, ETL/ELT frameworks, and basic knowledge of ML frameworks like TensorFlow or PyTorch A very capable communicator with the ability to communicate complex technical concepts clearly to your peers and management level colleagues Good collaboration and stakeholder management skills Hours 45 Job Posting Closing Date: 10/06/2025

Grade HResponsible for supporting the delivery of business analysis and consulting processes and procedures for the defined specialism using sound technical capabilities, building and maintaining effective working relationships, ensuring relevant standards are defined and maintained, and supporting delivery of process and system improvements. Specialisms: Business Analysis; Data Management and Data Science; Digital Innovation. Entity: Technology IT&S Group Job Description: You will work with bp is transforming and at our Digital Hub in Pune we are growing the digital expertise and solutions needed to advance the global energy transition. Digital Engineering are a team of technology and software specialists providing innovative, custom-built or customized software and technical platforms to bp colleagues and external users. Let me tell you about the role As an Integration Senior Enterprise Tech Engineer, you are a senior member of a team creating Application Integration solutions for BP colleagues and external users. Your team s mission is to be the digital provider of choice to your area of BP - delivering innovation at speed where its wanted, and day-in-day-out reliability where its needed. You will operate in a dynamic and commercially focussed environment, with the resources of one of the worlds largest Digital organisations and leading Digital and IT vendors working with you. You will be part of growing and strengthening our technical talent base - experts coming together to solve BP and the world s problems. What you will deliver Lead enterprise technology architecture, security frameworks, and platform engineering across enterprise landscapes. Oversee the end-to-end security of enterprise platforms, ensuring compliance with industry standards and regulatory requirements. Drive enterprise operations excellence, optimising system performance, availability, and scalability. Provide leadership in enterprise modernization and transformation, ensuring seamless integration with enterprise IT. Establish governance, security standards, and risk management strategies aligned with global security policies. Design and implement automated security monitoring, vulnerability assessments, and identity management solutions for enterprise environments. Drive CI/CD, DevOps, and Infrastructure-as-Code adoption for enterprise deployments. Ensure disaster recovery, high availability, and resilience planning for enterprise platforms. Engage with business leaders, technology teams, and external vendors to ensure enterprise solutions align with enterprise goals. Mentor and lead enterprise security and operations teams, fostering a culture of excellence, innovation, and continuous improvement. Provide executive-level insights and technical recommendations on enterprise investments, cybersecurity threats, and operational risks What you will need to be successful (experience and qualifications) Technical skills we need from you Bachelors (or higher) degree, ideally in Computer Science, MIS/IT, Mathematics or a hard science. Years of experience : 8-12 years, with a minimum of 5-7 years of relevant experience. Essential skills SME in enterprise integration domain, should be able to design highly scalable integrations which involves with API, Messaging, Files, Databases, and cloud services Experienced in Integration tools like TIBCO/MuleSoft, Apache Camel/ Spring Integration, Confluent Kafka...etc. Expert in Enterprise Integration Patterns (EIPs) and iBlocks to build secure integrations Willingness and ability to learn, to become skilled in at least one more cloud-native (AWS and Azure) integration solutions on top of your existing skillset. Deep understanding of the Interface development lifecycle, including design, security, design patterns for extensible and reliable code, automated unit and functional testing, CI/CD and telemetry Demonstrated understanding of modern technologies like Cloud native, containers, serverless Emerging Technology Monitoring Application Support Strong inclusive leadership and people management Stakeholder Management Embrace a culture of continuous improvement Skills that set you apart Agile methodologies ServiceNow Risk Management Systems Development Management Monitoring and telemetry tools User Experience Analysis Cybersecurity and compliance Key Behaviors: Empathetic: Cares about our people, our community and our planet Curious: Seeks to explore and excel Creative: Imagines the extraordinary Inclusive: Brings out the best in each other About bp Our purpose is to deliver energy to the world, today and tomorrow. For over 100 years, bp has focused on discovering, developing, and producing oil and gas in the nations where we operate. We are one of the few companies globally that can provide governments and customers with an integrated energy offering. Delivering our strategy sustainably is fundamental to achieving our ambition to be a net zero company by 2050 or sooner! We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Travel Requirement Up to 10% travel should be expected with this role Relocation Assistance: This role is eligible for relocation within country Remote Type: This position is a hybrid of office/remote working Skills: Automation, Integration

Primary Job Function Responsible for the maintenance and support of the PV Global Safety Database and associated systems. Core Job Responsibilities Application support for all validated IT applications used by Global Pharmacovigilance (GPV) Consulting users to define best solutions for business requirements Managing and conducting optimization and upgrade projects Acting as an interface between GPV, Abbott IT, and software vendors Communicating with external service providers and software vendors Functionally managing external team members and ensuring adherence to defined processes Supervisory/Management Responsibilities Direct Reports : None Indirect Reports : None Position Accountability/Scope Maintain the Global Safety Database and other IT applications used by GPV in a validated state Works with supervision and guidance Minimum Education Degree in IT, documentation sciences, or comparable education Good command of the English language Minimum Experience/Training Required Minimum 5 years experience in maintaining Safety databases (preferably ARISg) - mandatory IT experience in the pharmaceutical industry and validation experience - mandatory Excellent understanding of PV processes and regulatory requirements Advanced IT and programming skills: SQL, Oracle, Java, XML Strong communication and presentation skills in English Training as per assigned ISOtrain curriculum JOB FAMILY: Product Development LOCATION: India > Mumbai : BKC Building t SIGNIFICANT WORK ACTIVITIES: Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)

Trainee will get product knowledge SQL database basic knowledge will be provided Client handling and communication guidance will be given by Senior team members Gap Identification Work directly with the implementation team to ensure delivery and implementation of the software. Candidate should be Ok to work on Rotational Shift (24*5). Skills needed for the Product Support. Basic SQL concepts clarity Good verbal and written English communication.

On-site customer Application support & Assay Trouble shooting Conduct on site application training & support as needed Lab testing, conducting demonstrations etc Lab Inventory mgmt, data collection & compilation of results Technical Trouble shooting Required Candidate profile Lab @Bangalore-NH Hospital, Bommasandra(Shift-8am-4pm & 1pm-9pm) DMLT/BLMT/M.Sc-Freshers can apply On Contract for 6mth-renewal(8hrs rotational shift) Prefer candidate who are staying near to Hospital

Role & responsibilities Proactive communication and address complex issues and assist L1 team - Efficient and professional technical customer support with high-level problem-solving skills. - Expert-level analysis and troubleshooting for complex issues. - Collaboration with L1 & L2 to improve support quality and efficiency. - Ability to effectively interpret user problems and provide solutions. - Comprehensive record-keeping and continuous learning. - Contribution to process improvements and team leadership. - Escalate complex or unresolved incidents as needed. - Maintain detailed records of issues and resolutions - Provide Technical Training. - Expertise in cybersecurity, application security, network security, and malware analysis. - Strong analytical skills with experience in conducting risk assessments, data analysis, and information security audits. - Ability to evaluate complex information, identify potential risks, and provide effective solutions. - Excellent problem-solving and critical thinking abilities. - Attention to detail with a focus on comprehensive security measures and compliance management. - Proven track record of working independently and as part of a team. - Manage and respond to security incidents and threats in a timely and efficient manner. - Implement and maintain security controls, policies, and procedures to protect information assets and mitigate risks. - Monitor security logs, alerts, and events to identify potential security incidents. - Conduct security assessments, and penetration testing to identify vulnerabilities and weaknesses. - Develop Preferred candidate profile Perks and benefits

Opening for freshers for the role of Application Support L1. The opening is on third party rolls. The candidate should be a graduate with excellent communication skills. The candidate should be open for working in rotational shifts. Job location will be Ghansoli, Navi Mumbai Interested candidates can mail their resumes to anumod.haridas@ril.com

Overview Experience : 3-5 Years Location: Hyderabad Shift: 6:30 PM - 3:30 AM Skills: D365 Support About Annalect India We are an integral part of Annalect Global and Omnicom Group, the second largest advertising agency holding company in the world in terms of revenue and is the leading global marketing communications company. Our portfolio includes: three global advertising agency networks: BBDO, DDB and TBWA; three of the world’s premium media services: OMD, PHD and Hearts & Science. Annalect India plays a key role for our group companies and global agencies by providing stellar products and services in areas of Creative Services, Technology, Marketing Science (data & analytics), Business Support Services, Market Research and Media Services . Responsibilities Provide First Line Assistance for Customers ( Microsoft D365 Users) Serve as a “ Microsoft D365 ” team member using the Service Now application to assist customers with resolution of their Microsoft D365 issues or administrative requests including but not limited to: Customer Setup/Change Requests Billing Issues New Financial Dimension Requests Project Transaction Corrections Troubleshoot Issues Revising Purchase Orders/Quotations Troubleshoot Transactions in Workflow Troubleshoot Login Issues Workflow Change Requests Accounts Payable Issues Complete and close ServiceNow support tickets in a timely manner and document the progress/resolution within the in the ticket. Provide light training to agency end users, including but not limited to, how to create projects, quotations, purchase orders, etc. Resolve employee onboarding and offboarding issues related to Project Triangle (Internal onboarding/offboarding process for the Microsoft D365 application). Assist with internal and external audit requests as needed. Escalate advanced Microsoft D365 support issues where necessary to Senior Microsoft D365 Support Team members or the Microsoft D365 Development Team. Assist with regression testing of code deployment to Microsoft D365 and Service Qualifications This position will report to the ERP Support Manager and the ideal candidate will enjoy partnering with agency end users, Omnicom Shared Service departments, and fellow Microsoft D365 Support team members to resolve “Microsoft D365” helpdesk tickets and drive solutions for our customers (Microsoft D365 Users). This may be the right role for you if you have Graduate / Postgraduate degree in commerce / finance (must) Experience using Dynamics AX 2012 R3/Microsoft D365 as a Tech Support Proficient in Microsoft Word, Power Point, Outlook, Teams, and Excel Keen eye for detail and compassion for all project elements, large to small Extraordinary interpersonal skills; solid expertise in collaboration, flexibility, and diplomacy Talent for communicating in a clear, concise, and proactive manner Confidence to ask for answers when you have questions Demonstrated ability to work independently with minimal supervision. Prioritize tasks with aggressive deadlines. Ability to understand business concepts and issues as well as technical systems processes The ability to quickly prioritize tasks and adjust to changes in work tasks Work in 18:30 hrs -3:30 hrs IST

We are looking for a skilled Application Engineer Associate with a developer background to join our team in the reconciliation technology field. The ideal candidate will have a strong technical background and experience in application support, maintenance, and implementation of features and upgrades. This role is essential for ensuring the smooth operation and continuous improvement of our reconciliation platform. Key Responsibilities: Provide technical support and maintenance for reconciliation applications to ensure optimal performance and reliability. Implement new features and enhancements based on business requirements and stakeholder feedback. Conduct application upgrades and ensure compatibility with existing systems and processes. Collaborate with cross-functional teams to troubleshoot and resolve application issues. Monitor application performance and conduct regular health checks to identify areas for improvement. Document technical specifications, processes, and procedures for application support and maintenance. Assist in the development and execution of testing plans for new features and upgrades. Participate in the planning and execution of application deployment and configuration activities. Identify opportunities for automation and process improvements to enhance application efficiency. Requirements/Skills: University degree (Masters or Bachelor’s) in IT or a related field. 3+ years’ experience working in a app support role. Strong knowledge of application support and maintenance processes. Professional experience with at least one scripting language such as Python. Professional experience with APM (Application Performance Monitoring) tools. Professional experience with PostgreSQL. Professional experience with query languages (T-SQL, KQL, ...). Professional experience with scripting languages (YAML, PowerShell, ). Professional experience with HTTP protocol. Experience maintaining Kubernetes (k8s) cloud software. Familiarity with cloud technologies, particularly Azure and AWS. Understanding of version control systems (GIT, SVN). Experience with agile software development lifecycle methodologies (Scrum, Azure DevOps). Strong analytical and problem-solving skills. Excellent communication and collaboration skills. Fluent in oral and written English. Preferred Qualifications: Prior experience with reconciliation management tools or similar applications. Knowledge of the EzOps ARO system or other reconciliation platforms.

Overview: The Veradigm Revenue Cycle Management Services (RCS) engineering team is looking for a highly motivated and experienced professional to help architect, implement infrastructure as code (IaC), and maintain our rapidly expanding infrastructure. You will be part of a talented team of engineers that demonstrate superb technical competency, delivering mission critical infrastructure and ensuring the highest levels of availability, performance, automation and security. Responsibilities: Drive continuous improvement projects, implement best practices using infrastructure as code to automate resources and problem management solutions Help Improve tooling and process capabilities including: Increased automation Better functionality Better integration with other tools Increased business analytics Strong problem and development management skills Ability to measure, understand, and identify new success criteria in proactive services capabilities Work with IT, BU, and Clients during design and implementation to shape the technical feature set Ability to juggle multiple projects and tasks. Demonstrated knowledge of project management concepts and techniques required. Perform proactive preventative maintenance tasks on servers and network infrastructure Maintain focus on continuing education for evolving technology solutions Manage and monitor all installed systems and infrastructure Install, configure, test, and maintain operating systems, application software and system management tools by following best practices Proactively ensure the highest levels of systems and infrastructure availability Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes Maintain security, backup, and redundancy strategies Write and maintain IaC or custom scripts to improve system efficiency and reduce the human intervention time on any task Participate in the design of information and operational support systems Liaise with vendors and other IT personnel for problem resolution Collaborate with clients and sales team to determine the most appropriate technology solutions for customer needs Contribution towards the team synergy: Coach, and mentor junior team members and provide leadership to the team Document issues with resolutions and share with team members to improve team productivity Knowledge transfer with other team members to improve overall team education level Assume full responsibility for assigned tasks and keep stakeholders updated on project progress Actively participate in the project meetings and make valuable contributions Requirements: Academic and professional qualifications Bachelors degree in Computer Science, management information systems or related field or equivalent work experience. Post-graduation qualifications or technical certifications preferred Some combination of MCSE, MCSA, Azure 100, 300, or 400 level certifications Experience: 10 years experience with monitoring and proactive management systems and environments Knowledge of Veradigm Applications is beneficial Expertise in Windows server infrastructure and .Net based Application Support (versions 2016 - 2022) Remote Desktop Services (GW, WA, CB, session hosts) IIS, worker process thread, Web config, Certificate binding Event Logs Server Performance metrics - CPU, Memory, Queue length, MSMQ, I/O, Page writes Perfmon COM+ Log Parser Active directory Windows Clustering Advanced Experience with Azure IaaS, PaaS, and IaC solutions including Log Analytics, Microsoft Defender for Cloud, Sentinel, Dev/Ops (git, pipelines), TERRAFORM, Azure Virtual Desktop, etc. Advanced Experience with VMWare versions 7.3 and higher Intermediate experience with Windows PowerShell Scripting Intermediate experience with SQL. E.g., SQL Jobs, SQL queries, Blocking, Always On Knowledge of ITSM tools such as ServiceNow/JIRA Knowledge of Continuous Integration / Continuous Delivery Knowledge of ITIL framework Knowledge/Experience on office applications, Word/Excel/PowerPoint/Access Solid networking knowledge (OSI network layers, TCP/IP) Experience with Storage Area Networks, including Pure and Nimble Travel : Requires occasional travel for business

Internal Firm Services Industry/Sector Management Level Senior Associate Summary . At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purposeled and valuesdriven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us . Summary The Application Administrator will be an integral part of the installation, configuration and support of many critical applications at PwC. The Application Administrator will install, test, implement and optimize multiple applications at PwC. Interfacing with internal external users to troubleshoot issues will be a high priority. The individual should work well within a team environment and be committed to building strong relationships with others. Experience executing SQL queries and having basic understanding of SQL query language is needed. At least 2 years of experience in the installation, configuration and support of the databases in use by the application. Experience with Azure Devops, and software release life cycles into controlled environments is desired. Other experience should include Windows linux based application support, experience with Rancher\Rafay or other Kubernetes systems is desired.The role will require support of golive activities, enhancements, and application release efforts. computer programming acumen; and the ability to analyze systems and determine how these systems can meet client needs. Navigating Windows Linux systems via command line. Scripting experience with powershell, BASH, and the ability to interpret scripts. Usage of support automation tools such as Ansible. Experience supporting applications in an Azure IaaS environment. Azure PaaS experience. Ability to triage and troubleshoot ETL processes Background with network troubleshooting, usage of monitoring tools (Datadog), Airflow, or system administration a plus. Must be dedicated to sharing knowledge, i.e., documentation, training, etc. Mandatory skill sets Microsoft Azure services, particularly Azure SQL Database. SQL, Azure, Microsoft Azure service Experience in Devops ,Azure kubernetes Preferred skill sets Must be selfdriven to learn new technologies Must be a gogetter to jump in and help others. Must be curious Take ownership of projects, issues, etc. Proven ability to diagnose and troubleshoot complex application problems and leverage tools and resources appropriately to identify solutions that may or may not be already documented. Ability to manage multiple conflicting deadlines and competing priorities. Years of experience required 4 years of experience Education qualification Bachelor s degree in information technology Education Degrees/Field of Study required Bachelor Degree Degrees/Field of Study preferred Required Skills Microsoft Azure, Structured Query Language (SQL) Optional Skills Accepting Feedback, Accepting Feedback, Active Listening, Analytical Reasoning, Analytical Thinking, Application Software, Business Data Analytics, Business Management, Business Technology, Business Transformation, Communication, Creativity, Documentation Development, Embracing Change, Emotional Regulation, Empathy, Implementation Research, Implementation Support, Implementing Technology, Inclusion, Intellectual Curiosity, Learning Agility, Optimism, Performance Assessment, Performance Management Software {+ 16 more} No

Role & responsibilities Provide first-line technical support to users via ticketing systems, email, chat, or phone. Monitor application performance and availability using dashboards or monitoring tools. Log, categorize, and prioritize incoming support tickets or incidents. Perform initial troubleshooting steps to resolve common or known issues. Escalate complex or unresolved issues to L2/L3 teams according to SLAs. Track and update status of incidents and requests in the ticketing system (e.g., ServiceNow, Jira, Remedy). Document solutions, known errors, and troubleshooting steps in the knowledge base. Communicate clearly and regularly with users about issue status and resolution. Assist in application deployment verifications and sanity checks as needed. Follow standard operating procedures (SOPs) and contribute to continuous process improvement. Preferred candidate profile Freshers are also welcome. Proper training will be given. Candidate should have excellent communication skills Candidate should be willing to work in shifts

Will be a key member of the CORE ERP SAP team, responsible for ensuring operational excellence, service continuity, and ongoing service improvement across the SAP landscape. Reporting to the Service Owner, he will act as functional and technical liaison between internal teams and the Application Support & Maintenance (ASM) partner. The role is focused on delivering high-quality, stable services, while continuously driving efficiency through automation, innovation, and the elimination of repetitive, low-value tasks. This role is ideal for a service-oriented professional with strong SAP expertise, ideally with exposure to HANA, and a passion for building scalable processes that support business agility and resilience. Key Accountabilities and Responsibilities (KARs) Service Management & Operational Excellence Own and drive the day-to-day delivery of SAP services, ensuring alignment with SLAs and business expectations. Lead the setup and refinement of ITSM processes such as incident, problem, change, and request management. Guide the ASM partner in following structured service delivery practices, ensuring compliance with agreed SLAs and continuous improvement targets. Drive operational excellence by identifying inefficiencies and implementing process improvements. Automation & Innovation Identify and eliminate waste caused by repetitive manual activities by introducing automation tools, scripts, or workflow enhancements. Work with the ASM partner and internal teams to embed automation in service operations wherever feasible. Foster a culture of innovation, leveraging modern tools and techniques to improve service reliability and speed. Collaboration & Governance Collaborate with the Service Owner to align service delivery with strategic objectives and business priorities. Work closely with the Product Owner to support service refinement as part of the broader product lifecycle. Actively participate in CABs, service review boards, and incident/post-incident review sessions to maintain governance and accountability. Coordinate resolution across squads, infrastructure, and partner teams to address cross-functional issues. Continuous Improvement Track service metrics and trends to proactively identify and resolve underlying systemic issues. Lead root cause analysis for major incidents and implement preventive measures. Promote LEAN principles to create a culture of continuous improvement within the SAP service domain. People & Stakeholder Engagement Mentor and coach team members on service practices and the importance of operational discipline. Serve as a trusted advisor to stakeholders by translating technical service details into meaningful business language. Promote knowledge sharing across teams to improve support coverage and resilience. Planning and Execution Contribute to sprint, release, and capacity planning from a service readiness perspective. Ensure readiness of service documentation, runbooks, monitoring tools, and escalation procedures. Maintain an accurate and current service catalogue and participate in roadmap and portfolio discussions. Financial management Responsible for cost optimisation by executing service improvement plans Key Performance Indicators (KPIs) SLA and KPI adherence (incident response time, change success rate, etc) Reduction in repetitive manual tasks via automation Business continuity and system uptime Quality of service documentation and process maturity Stakeholder satisfaction (via NPS or equivalent) Execution of service improvement initiatives Skills & Competencies Deep understanding of SAP ERP core modules and service delivery, with desirable exposure to SAP S/4HANA. Proven experience in managing service operations and vendor-led support models. Strong knowledge of ITSM frameworks (eg, ITIL), with the ability to design and operationalize support processes. Demonstrated success in driving automation and process improvement in an enterprise IT environment. Agile mindset with experience working in agile or DevOps-oriented teams. Excellent communication and stakeholder management skills, with the ability to work across technical and business domains. Strong analytical thinking with a proactive approach to problem-solving. Experience & Qualifications 6-10 years of experience in SAP service delivery, service management, or IT operations roles. Prior experience working with or managing ASM/vendor support teams. Hands-on experience or understanding of SAP HANA is highly desirable. ITIL Foundation certification (or higher) preferred.

As Engineer - Application Support will support the quotations, field services, and sales team and be responsible for the planning, creation, and delivery of device layouts, bill of materials, and project submittal packages along with any other supporting documentation regarding lighting and lighting control systems. This position is responsible for applying the appropriate technical knowledge, skillset, tools, and techniques required to communicate and document the correct type, quantity, and installation location of our lighting and controls products as required. The incumbent acts as the knowledge expert in commercial and industrial applications as they relate to applying complete system solutions. This position requires highly technical individuals capable of understanding system components and project specifications to develop a customized solution to meet the scope of each project. The person must be versatile and can adapt to changing business needs. we're on the lookout for forward-thinking innovators with a passion for sustainability. If you match this description, get in touch! What you'll do Review electrical job specifications to provide a customized lighting control solution based on reflected ceiling plans, riser drawings, fixture schedules, panel schedules, and power plans. Generate project specific device placement drawings based on project control/design intent. Develop a communication line with quotations, field services, product managers, technical support, agents, engineers, and inside sales teams. Understand customer intent for lighting & control systems and communicate necessary improvements based on your research of NEC standards. Maintain project deadlines and follow up on outstanding projects with the internal teams. Versatility and agility to support Specialty Application needs. Your qualifications Graduate in Engineering with minimum of 5 years of experience reading electrical design drawings; reflected ceiling plans, panel schedules, fixture schedules, etc (Graduate in Engineering, BSc/ MSc, Electrical/ Electronics with 6+ years of similar experience will also be considered) Strong knowledge of lighting control systems and electrical components/installations Proficient with AutoCAD and Bluebeam (or other similar design software) Ability to multi-task and prioritize workload efficiently and a strong technical aptitude and learning agile. Effective interpersonal skills with the ability to interact with customers via the phone, e-mail and other written and verbal communication mediums. What you'll get in return Competitive salary depending on experience Extensive set of tools to drive your career, such as a personalized learning platform, free training and coaching. Opportunity to buy Signify products with discount.

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. you'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life Orthopedic Trauma Implants sales like nails , plates , screws & bone grafts to Orthopedic Surgeons . Operation Theater application support also rep has to do . Outstation working will be mandatory in the assigned territory . Responsibilities may include the following and other duties may be assigned. Promotes and sells Medtronics products and services within an assigned geographic area and /or specific customer accounts to meet or exceed sales targets. Responsible for developing, building, and strengthening long-term relationships with stakeholders including distributors and healthcare professionals. Responsible for pursuing leads, assessing needs and providing product services to maximize the benefits derived from Medtronics products and/or services. Promotes and establishes education of the companys products and/or services. Conducts market research including customers and competitors activities. Implements market development plans/strategies and changes as needed. Communicates customer feedback on new products and/or modifications to existing products or applications to internal stakeholders including R&D, Operations and Marketing. Must Have - Minimum Requirements Bachelor in Science / BE in Biomedical Engineering Required 3 to 7 years of experience PG degree in Business Management is preferred Candidate with highest qualification as Diploma or degree from Distance education not to be considered for the role Experience of handling a Concept selling based Therapy Exceptional interpersonal skills. Computer literacy including sound knowledge of the MS Office suite of software. Willing to travel extensively Ideally demonstrated success in a sales function of technical equipments. Nice to Have Excellent communication and interpersonal skills: Good verbal communicator and presenter. Self Starter & High on Initiative. Entrepreneurial Drive. Innovative & Ideating nature. Logical approach & reasoning skills while analyzing competition & market trends. Ability to deal with ambiguity & persevere to resolve situation at hand. Strong Analytical ability during customer/patient call. SALES PROFESSIONAL CAREER STREAM: Typically sales professional individual contributors with direct sales responsibilities. May direct the work of other lower level sales professionals or manage sales processes and / or accounts involving multiple team members. The majority of time is spent establishing and maintaining customer relationships, developing new customer relationships, implementing sales strategies and closing sales. DIFFERENTIATING FACTORS Autonomy: Entry-level sales professional on one or more individual or team accounts . Sells products and/or services to a group of clients and identifies new and potential customers. Work is closely supervised . Maintains relationships. Organizational Impact: Works to achieve individual sales targets within product area and/or account by selling lower complexity products / services, developing new accounts and/or expanding existing accounts. Has some impact on the overall achievement of sales results for the team. Work typically on smaller, less complex accounts, small quota or territory. Innovation and Complexity: Follows standard sales and business development practices and procedures in analyzing situations or data from which answers can be readily obtained. May recommend changes in account tactics to achieve sales goals . Implements improvements and changes to work processes and procedures. Communication and Influence: Communicates with external customers and / or vendors, involving basic negotiation and / or presentations in order to close sales. Obtains or provides information requiring some explanation or interpretation . Leadership and Talent Management: N / A - Job at this level are focused on self-development.

Job Title: Executive/Sr Executive Job Grade (refer to JE) G12A/G11B Function: IT Location: Baroda Areas Of Responsibility List of Responsibilities / Job function: To work as per cGMP and ensure its compliance as per current guideline and SOPs. Instrument application support with help of respective system vendors. To ensure the Laboratory Software are validated as per defined Global Procedures. To perform the assigned activities in the role of Technical Owner/System Administrator, and also performs software validation of new/existing instruments in laboratory in the role of Technical Owner and System Administrator as per requirement. Responsible for User Creation\ Modification \Deactivation\ Reactivation in Lab system as per UAM. Responsible for Preparing Active user list & periodic user access review of computerized system. To maintain and secure 21 CFR part 11 compliance of Software / instrument / Equipment available in laboratory. Responsible to take training before execution of allotted work & maintaining the training file. Responsible for securing the Login/ Passwords as Administrator of software/ instrument/ Equipment available in Labs. Responsible to follow Quality Management Document procedure. Time synchronization of standalone balances Project Backup & Restoration activities for software s in Lab systems. Responsible for execution of Installation, qualification and validation of systems. Responsibility to Support user for application related issue with the help of vendor. Responsible to inform reporting authority for any non-compliance/event occur during execution of GMP activities. Responsible to escalate quality related issues to management and resources requirement. Responsible as Administrative rights holder for Software/instrument/Equipment available in CAL, ADD, ADD-Development & PE Laboratory. To prepare and implement the CS\CSAP related to system control policy & user management for Laboratory Software. Support to Audit trail review activity for all GxP systems Support to perform Periodic User access review and Privileges verification for GxP systems Responsible for project creation\lockelock and unlock in respective application e. g. Empower, Chromeleon, Mass lynx, Lab Solution, XRD, Spectrum, POL, tem etc. Coordinate with Site QA IT and CQ IT for compliance of computer system quality management as per GSOPs. Remote Application support as and when required. Other job responsibilities assigned by reporting authority. Responsible for ADD-IT Department for Log book Issuance as per requirement. Travel Estimate Job Scope Job Requirements Educational Qualification Degree in Electronics & Communication Engineering Experience 6+ Skill (Functional & Behavioural): Technical & Conceptual skill Creativity and Innovation Basic knowledge of MS office (Word, Excel & Power point) Behavioral Competencies / Soft Skills: Effective communication skill Flexibility Empathetic, Integrity & Time management Listening skills Learning from other The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees as assigned to this job. Nothing herein shall preclude the employer from changing these duties from time to time and assigning comparable duties or other duties commensurate with the experience and background of the incumbent(s).

Key Responsibilities - Taking inbound emails/calls/tickets from users with technical IT issues (software & hardware) with the view to resolve at first contact by providing a high level of customer service. Responsible and accountable for the tracking of incidents and requests from initial identification through to resolution, ensuring that appropriate categories for logging and escalating incidents and requests are used. Interact with users to resolve IT related issues and provide IT Support in a timely manner in line with company SLA s. Provide end-user IT support for internal RWS employees, ensuring that the end-to end customer experience is positive, consistent, and high quality. Manage Service Centre tickets to ensure all cases are dealt with on time; end user support may be provided face to face, via phone, email, or MS TEAMS. Performing basic and intermediate level technical troubleshooting for issues/problems as per the scope defined. Asking the customers targeted questions to quickly understand the root of the problem and escalating promptly if required. Keeping track of the issues through to resolution (if the issue can be resolved within the scope of the 1st Level), within agreed time limits. Escalate complex incidents to appropriate 2nd line or 3rd line support members in line with company processes to ensure customer demands are met. Provide support for Windows operating system and software installations and upgrades using SCCM. Troubleshoot environments including VMware vCenter, Windows Server, EMC SAN storage and backup technologies. Responsible for planning and organizing daily workload. This includes prioritizing service calls and adjusting work plans to support high priority calls to meet operational requirements. The types of support provided will include the use of remote-control software and email or phone call or chat support to RWS s pan Global user base. Responsible for the management of all issues assigned to them through the Service Centre incident management system. Ensuring that the status and history of issues are monitored, updated and closed on completion. Responsible for ensuring that all policies and procedures are followed and propose changes to support processes to improve the quality of service. Escalate complex incidents to appropriate 2nd line or 3rd line support members in line with company processes to ensure customer demands are met. Following security processes in line with company processes and regulations. Follow procedures, maintain documentation and standards, and collate and submit asset information as required. Gathering and documenting as much information as possible for the escalation teams to perform advanced investigation on the issue. Collaborate with other Global IT teams like Business Applications, etc., when the resolution of the reported IT issues is dependent on the change or fix which is to be implemented on application side. As part of continued development, the role will require ad-hoc project work to be carried out. Skills & Experience - Bachelor s degree in science or computers 2-3 years experience within an IT support environment At least 1year experience of working as Citrix support. The ideal candidate should possess the working knowledge and hands-on experience on the following technical areas: Windows Server 2008/2012/2016 Citrix Microsoft Office, Active directory Microsoft Office 365 Admin experience Windows Desktop 10 Microsoft Exchange Basic Networking protocols TCP/IP Basic understanding of Citrix and remote workspace solutions Antivirus technologies Internet technologies (WWW \ FTP \ EMAIL \ TCP\IP \ VPN Expertise across multiple ITSM toolsets Proven expertise in reducing call volumes through trending and service improvement. Previous experience working within a customer-focused environment is essential. Strong fault-finding skills, combined with the ability to guide people remotely through IT systems to gather pertinent information. Good verbal and written communication skills (English) Excellent email/telephone manner and good interpersonal skills PC literate with working knowledge of using Email and Microsoft packages. Willingness to work in shift-based schedule. Desirable - Foundation Certificate in ITIL Logical and methodical approach to working. Knowledge of Mac OSX Knowledge of ITIL Knowledge of scripting in PowerShell, batch files or VBScripts, Virtualization (Hyper-V, VMware) Personal Aspects - Customer-focused approach to dealing with service and incident requests. Ability to work effectively with various types of end-users. Ability to work under pressure efficiently. Ability to multi-task, prioritize and manage workload. Self-motivated and self-reliant with the ability to work independently. Excellent attention to detail and be pro-active, hardworking, and patient. Ability to excel both independently as well as part of a team. Professional punctual, reliable, trustworthy, inspires confidence. Applicants should have willingness toward self-improvement and continuous learning.