We are Allvue Systems, the leading provider of software solutions for the Private Capital and Credit markets. Whether a client wants an end-to-end technology suite, or independently focused modules, Allvue helps eliminate the boundaries between systems, information, and people. We re looking for ambitious, smart, and creative individuals to join our team and help our clients achieve their goals. Working at Allvue Systems means working with pioneers in the fintech industry. Our efforts are powered by innovative thinking and a desire to build adaptable financial software solutions that help our clients achieve even more. With our common goals of growth and innovation, whether you re collaborating on a cutting-edge project or connecting over shared interests at an office happy hour, the passion is contagious. We want all of our team members to be open, accessible, curious and always learning. As a team, we take initiative, own outcomes, and have passion for what we do. With these pillars at the center of what we do, we strive for continuous improvement, excellent partnership and exceptional results. Come be a part of the team that s revolutionizing the alternative investment industry. Define your own future with Allvue Systems! Product Leadership Provide subject matter expertise on the business processes supported by Allvues software solutions for API and IA. Own the backlog for strategic initiatives across API, Investment Accounting, and Credit use cases. Gather requirements and produce Business Requirement Documents (BRDs). Translate product vision into actionable backlogs, collaborating with engineering teams to drive development cycles. Stakeholder Collaboration Partner with Product Managers/Product Owners, engineers, and business stakeholders to define, scope, and prioritize requirements. Communicate effectively across Product, Engineering, Client Solutions, and Operations to align on goals and deliverables. Execution & Delivery Ensure delivery of high-quality BRDs, EPICs, and user stories with clearly defined acceptance criteria. Act as a bridge between technical and non-technical stakeholders to ensure successful product alignment and execution. General Qualifications 3-6 years of relevant experience in product ownership or business analysis within B2B SaaS or fintech environments. Deep understanding of industry concepts and their application to Allvue solutions. Experience in Asset Management, Fund Accounting, or Fintech is preferred. Domain Expertise Strong familiarity with the investment lifecycle, Fund Accounting, Asset Servicing, and asset classes, especially loans and private capital markets. Understanding of workflows for asset managers, credit/equity teams, and documentation-heavy transactions. Hands-on experience with systems like treasury systems, loan accounting, Asset Servicing, fund accounting (e.g., WSO, Virtus, Investran, Calypso, Kondor+). Technical Skills Proficiency in REST APIs, JSON, XML, and familiarity with SQL and systems engineering. Soft Skills Exceptional verbal and written communication skills. Problem-solving mindset with a structured approach. High proficiency in PowerPoint, Excel, and Word for documentation and presentations. Strong organizational skills and ability to multitask effectively.

We are Allvue Systems, the leading provider of software solutions for the Private Capital and Credit markets. Whether a client wants an end-to-end technology suite, or independently focused modules, Allvue helps eliminate the boundaries between systems, information, and people. We re looking for ambitious, smart, and creative individuals to join our team and help our clients achieve their goals. Working at Allvue Systems means working with pioneers in the fintech industry. Our efforts are powered by innovative thinking and a desire to build adaptable financial software solutions that help our clients achieve even more. With our common goals of growth and innovation, whether you re collaborating on a cutting-edge project or connecting over shared interests at an office happy hour, the passion is contagious. We want all of our team members to be open, accessible, curious and always learning. As a team, we take initiative, own outcomes, and have passion for what we do. With these pillars at the center of what we do, we strive for continuous improvement, excellent partnership and exceptional results. Come be a part of the team that s revolutionizing the alternative investment industry. Define your own future with Allvue Systems! Technical and Standard Practices Conduct intricate technical troubleshooting, identify root causes, and deliver solutions. Deliver exceptional support, demonstrating problem-solving skills, and ensuring excellent customer service. Regularly triage and swiftly resolve problems for clients. Proactively solve problems independently. Manage support tickets through the JIRA ticketing system, email, or phone submissions. Seek ways to enhance productivity and improve client satisfaction. Exhibit time-management and organizational skills to set reasonable deadlines for issue resolution. Demonstrate soft skills to communicate politely, professionally, and promptly with clients to explain complex issues and solutions. Collaborate with cross-functional team members (Development, Professional Services, Cloud Operations, Customer Success Managers, etc.) to enhance products and services. Customer Centric Experience/Relations Deliver top-notch customer experience and service. Proficiently handle multiple daily customer calls, including screen-shares for detailed troubleshooting of reported technical issues at a professional level. Demonstrate professional-level soft skills in communication with customers and internal staff. Take personal responsibility for customer satisfaction in resolving Production client concerns and issues. Team and Knowledge-Centric Collaboration Create and maintain professional-level internal and customer-facing knowledge articles. Proactively inform leadership to enhance the product, reduce ticket volume, and refine processes as needed. Provide mentorship and training for other Support team members from a technical and process perspective. Adopt a team-oriented approach to collaborate or assist colleagues within the company on technical matters, processes, or product enhancements. Embrace our companys Core Values (Be Open, Be Curious, Be Passionate, Own It) and Rally Cry (One Brand, One Strategy, One Foundation, One Culture). Proficiency in conducting in-depth analysis, complex technical troubleshooting, and issue resolution. Strong research skills to advance investigations through written knowledge articles, training videos, and hands-on testing. Effectively communicate problem concepts, replication steps, root cause analysis, and resolutions to both technical and non-technical audiences. Knowledge of Accounting and familiarity with Business Central NAV / CRM is a plus Understanding of Business Intelligence concepts Familiarity with JIRA ticketing systems. Proficient self-starter capable of working autonomously. Meticulous attention to detail, coupled with strong organizational and coordination abilities. Exceptional customer service expertise. Proficient in written communication and interpersonal interactions. Proficient in utilizing Confluence and Jira ticketing systems. Well-versed in Microsoft Office 365 operations. (Outlook, Teams, Excel, OneDrive, SharePoint, etc.) Experience using Slack or other message systems.

We are Allvue Systems, the leading provider of software solutions for the Private Capital and Credit markets Whether a client wants an end-to-end technology suite, or independently focused modules, Allvue helps eliminate the boundaries between systems, information, and people We re looking for ambitious, smart, and creative individuals to join our team and help our clients achieve their goals Working at Allvue Systems means working with pioneers in the fintech industry Our efforts are powered by innovative thinking and a desire to build adaptable financial software solutions that help our clients achieve even more With our common goals of growth and innovation, whether you re collaborating on a cutting-edge project or connecting over shared interests at an office happy hour, the passion is contagious We want all of our team members to be open, accessible, curious and always learning As a team, we take initiative, own outcomes, and have passion for what we do With these pillars at the center of what we do, we strive for continuous improvement, excellent partnership and exceptional results Come be a part of the team that s revolutionizing the alternative investment industry Define your own future with Allvue Systems! Technical and Standard Practices Conduct intricate technical troubleshooting, identify root causes, and deliver solutions Deliver exceptional support, demonstrating problem-solving skills, and ensuring excellent customer service Regularly triage and swiftly resolve problems for clients Proactively solve problems independently Manage support tickets through the JIRA ticketing system, email, or phone submissions Seek ways to enhance productivity and improve client satisfaction Exhibit time-management and organizational skills to set reasonable deadlines for issue resolution Demonstrate soft skills to communicate politely, professionally, and promptly with clients to explain complex issues and solutions Collaborate with cross-functional team members (Development, Professional Services, Cloud Operations, Customer Success Managers, etc ) to enhance products and services Customer Centric Experience/Relations Deliver top-notch customer experience and service Proficiently handle multiple daily customer calls, including screen-shares for detailed troubleshooting of reported technical issues at a professional level Demonstrate professional-level soft skills in communication with customers and internal staff Take personal responsibility for customer satisfaction in resolving Production client concerns and issues Team and Knowledge-Centric Collaboration Create and maintain professional-level internal and customer-facing knowledge articles Proactively inform leadership to enhance the product, reduce ticket volume, and refine processes as needed Provide mentorship and training for other Support team members from a technical and process perspective Adopt a team-oriented approach to collaborate or assist colleagues within the company on technical matters, processes, or product enhancements Embrace our companys Core Values (Be Open, Be Curious, Be Passionate, Own It) and Rally Cry (One Brand, One Strategy, One Foundation, One Culture) Proficiency in conducting in-depth analysis, complex technical troubleshooting, and issue resolution Strong research skills to advance investigations through written knowledge articles, training videos, and hands-on testing Effectively communicate problem concepts, replication steps, root cause analysis, and resolutions to both technical and non-technical audiences Knowledge of Accounting and familiarity with Business Central NAV / CRM is a plus Understanding of Business Intelligence concepts Familiarity with JIRA ticketing systems Proficient self-starter capable of working autonomously Meticulous attention to detail, coupled with strong organizational and coordination abilities Exceptional customer service expertise Proficient in written communication and interpersonal interactions Proficient in utilizing Confluence and Jira ticketing systems Well-versed in Microsoft Office 365 operations (Outlook, Teams, Excel, OneDrive, SharePoint, etc ) Experience using Slack or other message systems Q

We are Allvue Systems, the leading provider of software solutions for the Private Capital and Credit markets Whether a client wants an end-to-end technology suite, or independently focused modules, Allvue helps eliminate the boundaries between systems, information, and people We re looking for ambitious, smart, and creative individuals to join our team and help our clients achieve their goals Working at Allvue Systems means working with pioneers in the fintech industry Our efforts are powered by innovative thinking and a desire to build adaptable financial software solutions that help our clients achieve even more With our common goals of growth and innovation, whether you re collaborating on a cutting-edge project or connecting over shared interests at an office happy hour, the passion is contagious We want all of our team members to be open, accessible, curious and always learning As a team, we take initiative, own outcomes, and have passion for what we do With these pillars at the center of what we do, we strive for continuous improvement, excellent partnership and exceptional results Come be a part of the team that s revolutionizing the alternative investment industry Define your own future with Allvue Systems! Technical and Standard Practices Provide daily customer support for Allvue Systems applications and Business-to-Business integrations Performing complex technical troubleshooting, determining root causes, and providing resolution Ensure an in-depth understanding of query flow and its impact on application performance Work independently and proactively solve problems without being directed by others Developing client solutions based on technical best practices Training customers and staff in troubleshooting techniques, best practices, applications, and programs Handling support tickets via JIRA ticketing system, email, or phone submissions Finding ways to increase productivity and improve client experience and satisfaction Time-management skills and the ability to establish reasonable and attainable deadlines for resolution Applicants should demonstrate their ability to implement ITIL frameworks to improve IT service delivery and have a track record of successfully managing and guiding change processes within an organization Proficiency in assessing risks, planning and coordinating changes, and ensuring minimal service disruption is essential Document all issues and solutions thoroughly for future reference and continuous learning within the team Engage in ongoing education to keep up with the latest advancements and best practices in MSSQL and related technologies Customer Centric Experience/Relations Providing best-in-class customer experience/service Proficiency and willingness to handle multiple daily customer calls involving screen-shares to collect details and troubleshoot reported technical problems at a professional and technical level Practice professional-level soft skills when communicating with customers and internal staff Take personal ownership of customer satisfaction in resolving Production client concerns and issues Team and Knowledge-Centric Collaboration Writing and maintaining professional-level internal and customer-facing knowledge articles Take the initiative to inform leadership to proactively improve the product, reduce ticket volume, and refine processes as the business needs Mentorship and training for other Support team members from a technical and process perspective Team attitude to collaborate or assist teammates or colleagues within the company on technical issues, processes, or product improvements Be All-In with our companys Core Values (Be Open, Be Curious, Be Passionate, Own It) and Rally Cry (One Brand, One Strategy, One Foundation, One Culture) Advanced SQL Server T-SQL skills and database administration experience In-depth understanding of Join types, Sub Queries, Functions, Stored Procedures, Optimization, and other advanced SQL concepts SQL Scripting/Writing skills to debug and resolve SQL code Needed strong analytical skills while debugging the error logs Considerable experience with XML/XPath/XSLT technologies is a plus Proficient in performing in-depth analysis, complex technical troubleshooting, and problem resolution Demonstrate strong research skills and gather knowledge to progress investigations through written knowledge articles, training videos, and hands-on testing Effectively communicate problem or issue concepts, steps to replicate, root cause analysis, and resolutions to technical and non-technical audiences Experience utilizing GIT Kraken for branching, merging, and managing code repositories effectively Computer Skills Self-starter who can work independently Detail-oriented, with solid organization and coordination skills Excellent customer service knowledge and skills Professional written and interpersonal skills Experience with Confluence and Jira ticketing systems Experience with Code Check-in processes and applications such as GIT and ADO Microsoft Office 365 experience and knowledge (Outlook, Teams, Excel, OneDrive, SharePoint, etc ) Experience using Slack or other message systems

We are Allvue Systems, the leading provider of software solutions for the Private Capital and Credit markets. Whether a client wants an end-to-end technology suite, or independently focused modules, Allvue helps eliminate the boundaries between systems, information, and people. We’re looking for ambitious, smart, and creative individuals to join our team and help our clients achieve their goals. Working at Allvue Systems means working with pioneers in the fintech industry. Our efforts are powered by innovative thinking and a desire to build adaptable financial software solutions that help our clients achieve even more. With our common goals of growth and innovation, whether you’re collaborating on a cutting-edge project or connecting over shared interests at an office happy hour, the passion is contagious. We want all of our team members to be open, accessible, curious and always learning. As a team, we take initiative, own outcomes, and have passion for what we do. With these pillars at the center of what we do, we strive for continuous improvement, excellent partnership and exceptional results. Come be a part of the team that’s revolutionizing the alternative investment industry. Define your own future with Allvue Systems!. Technical and Standard Practices. Provide daily customer support for Allvue Systems applications and Business-to-Business integrations.. Performing complex technical troubleshooting, determining root causes, and providing resolution.. Ensure an in-depth understanding of query flow and its impact on application performance.. Work independently and proactively solve problems without being directed by others.. Developing client solutions based on technical best practices.. Training customers and staff in troubleshooting techniques, best practices, applications, and programs.. Handling support tickets via JIRA ticketing system, email, or phone submissions.. Finding ways to increase productivity and improve client experience and satisfaction.. Time-management skills and the ability to establish reasonable and attainable deadlines for resolution.. Applicants should demonstrate their ability to implement ITIL frameworks to improve IT service delivery and have a track record of successfully managing and guiding change processes within an organization.. Proficiency in assessing risks, planning and coordinating changes, and ensuring minimal service disruption is essential.. Document all issues and solutions thoroughly for future reference and continuous learning within the team.. Engage in ongoing education to keep up with the latest advancements and best practices in MSSQL and related technologies.. Customer Centric Experience/Relations. Providing best-in-class customer experience/service.. Proficiency and willingness to handle multiple daily customer calls involving screen-shares to collect details and troubleshoot reported technical problems at a professional and technical level.. Practice professional-level soft skills when communicating with customers and internal staff.. Take personal ownership of customer satisfaction in resolving Production client concerns and issues.. Team and Knowledge-Centric Collaboration. Writing and maintaining professional-level internal and customer-facing knowledge articles.. Take the initiative to inform leadership to proactively improve the product, reduce ticket volume, and refine processes as the business needs.. Mentorship and training for other Support team members from a technical and process perspective.. Team attitude to collaborate or assist teammates or colleagues within the company on technical issues, processes, or product improvements.. Be All-In with our company's Core Values (Be Open, Be Curious, Be Passionate, Own It) and Rally Cry (One Brand, One Strategy, One Foundation, One Culture).. Advanced SQL Server T-SQL skills and database administration experience.. In-depth understanding of Join types, Sub Queries, Functions, Stored Procedures, Optimization, and other advanced SQL concepts. SQL Scripting/Writing skills to debug and resolve SQL code.. Needed strong analytical skills while debugging the error logs.. Considerable experience with XML/XPath/XSLT technologies is a plus.. Proficient in performing in-depth analysis, complex technical troubleshooting, and problem resolution.. Demonstrate strong research skills and gather knowledge to progress investigations through written knowledge articles, training videos, and hands-on testing.. Effectively communicate problem or issue concepts, steps to replicate, root cause analysis, and resolutions to technical and non-technical audiences.. Experience utilizing GIT Kraken for branching, merging, and managing code repositories effectively.. Computer Skills. Self-starter who can work independently.. Detail-oriented, with solid organization and coordination skills.. Excellent customer service knowledge and skills.. Professional written and interpersonal skills.. Experience with Confluence and Jira ticketing systems.. Experience with Code Check-in processes and applications such as GIT and ADO.. Microsoft Office 365 experience and knowledge. (Outlook, Teams, Excel, OneDrive, SharePoint, etc.). Experience using Slack or other message systems.. Show more Show less