2188 Application Support Jobs - Page 19

" Job Title: Production \/ Application Support (Oracle Banking DX Trade Finance) Job Location: India Job Description: Knowledge of Oracle Digital Banking platform. Must have experience in implementation and support of trade finance in a large banking environment. Must have experience of managing a team for Production Application Support using ITIL process(including incident management, change management and problem management) Must have experience managing the monitoring large infrastructure inventory of 20 plus servers in a complex cloud and non cloud environments. Must have experience is fixing security vulnerabilities for the application as well as infrastructure components. Must be hands on Database - SQL PLSQL, JAVA - J2EE, Microservices. Must have good understanding of Weblogic, Oracle

4+ years expereince in L3/L4 Control-M Scheduling and Administration Migration of jobs from any scheduler to Control-M/Helix. Upgrade of Control-M versions. Install, configure, and maintain the Control-M environment, including Control-M/Server, Control-M/Enterprise Manager, Control-M Agents, and related components. Monitor the Control-M infrastructure to ensure high availability, scalability, and performance. Apply software updates, patches, and hotfixes to keep the Control-M environment up to date and secure. Implement and maintain backup and recovery procedures for the Control-M environment. Collaborate with application teams and business stakeholders to define and implement job scheduling requirements. Create and maintain job definitions, calendars, and scheduling conditions in Control-M to meet operational needs. Monitor job execution and troubleshoot issues related to job failures, dependencies, and resource allocation. Optimize workflows and job dependencies to improve efficiency and meet SLAs. Primary skills 4+ years expereince in L3/L4 Control-M Scheduling and Administration Migration of jobs from any scheduler to Control-M/Helix. Upgrade of Control-M versions. Install, configure, and maintain the Control-M environment, including Control-M/Server, Control-M/Enterprise Manager, Control-M Agents, and related components. Secondary skills Create and maintain job definitions, calendars, and scheduling conditions in Control-M to meet operational needs. Monitor job execution and troubleshoot issues related to job failures, dependencies, and resource allocation. Optimize workflows and job dependencies to improve efficiency and meet SLAs.

Sr Talent Sourcing Specialist (Sr Sourcer) Bengaluru, India | Other | Full-time Job Reference: 7023 - Posted 01-Jul-2025 Role: Sr Talent Sourcing Specialist (Sr Sourcer) Basic Functions This position will collaborate and support our clients in India in sourcing and screening top talent for our customers. Our Sourcing Specialists work closely with Recruiters and are responsible for identifying potential talent for roles using multiple sourcing channels. Working in a strong partnership engagement with our Clients/Inhouse Recruiters across APAC, you will deliver quality candidate resumes through the use of the KellyOCG Talent Sourcing Methodology. Responsibilities: Interact with Inhouse/Client recruiters to understand the requirements, joining the intake meetings with the Hiring manager along with the recruiters. Manage the end-to-end candidate hiring process Complete customized pre-screen questionnaire to ensure validation of potential candidates match requisition requirements. Effectively review talent from all channels, moving qualified candidates to the Recruiter for the next hiring process step Posts jobs as requires on multiple sourcing channels. Conducts external searches through strategic sourcing (networking, cold-calling, job board utilization, etc.) Develops and implements sourcing strategies to find and attract desired passive candidates. Develops and maintains extensive and effective networks within professional associations and within the community to ensure a continuous flow of candidates. Utilizes advanced internet mining techniques (in-depth will be provided) Effective usage of market intel were required to showcase challenges and alternatives Develops and maintains a strong candidate pipeline, should have experience in generating references from the potential candidates. Follows processes to achieve SLAs/metrics. Work within the technology platform (ATS) to track all aspects of the recruitment process for reporting purposes and talent management. Document candidate information in applicant tracking system and ensure strong candidate engagement. Experience/Education: Required: 5 to 7years work experience and demonstrated proactive/passive customer service skills Strong experience in Sourcing using various channels with ability to screen to identify top talents for the positions. Demonstrates the ability to quickly learn new internet searching skills during the development of Boolean strings rapport evaluate and prioritize tasks in a high-volume staffing environment. Research skills and ability to think-outside-the-box and identify 2nd level of information regarding talent skills and experience. Effectively works in partnership with Onsite Recruiting Consultants to maximize candidate flow. Process orientated and ability to follow structured methodology. Experience in longlist and alternative sourcing methodologies would be an advantage. Research skills and ability to analyze data and summaries. Good communication and negotiation skills Accurate data capture & timely reporting on service metrics Graduate or higher education Apply now! Share with LinkedIn Share with Facebook Share with Twitter Privacy Statement | Cookie Settings | Job Application Support | Code of Conduct | Copyright 2020 - 2025 Kelly Services Inc.

Understand how the ICI product works and how it is used by customers. Work closely with customers to answer questions about the features and capabilities of our product. Specialize in resolving issues pertaining to customer specific configuration and third-party integration. Interact with customers on/off-site to troubleshoot issues, provide workarounds by leveraging your troubleshooting skills. Develop knowledge base articles to reduce troubleshooting time and drive faster issue resolution. Follow and contribute to defined CRM processes to manage customer requests efficiently. Requires collaboration with cross-functional teams. The role may involve travel to customer locations. 4+ year s previous experience in an Application Support role. Excellent troubleshooting skills with expertise in SQL, stored procedures, and networking knowledge. Knowledge of Windows Azure and Cloud Computing will be an added advantage. Deep understanding of customer support processes and CRM tools. Ability to follow defined processes. Outstanding written and verbal communication skills, presentation skills. Ability to coordinate, follow up, follow through and drive issues to closure proactively. Ability to be a good listener, and to understand customer issues. Ability to provide innovative workarounds or design a solution to fix a customer s problem. Willingness to work in shifts and travel on demand. Proven track record in solving problems from a technical and business perspective. Knowledge of contract management systems or workflow systems is a strong plus. Willing to work in night shift (5:30 IST & 9:30PM IST)

Pearson VUE (pearsonvue.com)*has been a pioneer in the computer-based testing industry for decades, delivering more than 15 million certification and licensure exams annually in every industry from academia and admissions to IT and healthcare. We are the global leader in developing and delivering high-stakes exams via the worlds most comprehensive network of nearly 20,000 test centers in 180 countries. Our leadership in the assessment industry is a result of our collaborative partnerships with a broad range of clients, from leading technology firms to government and regulatory agencies. Pearson VUE is regularly featured on the Forbes list of Best Employers and we are recognized in the Best Employers. We are proud to offer an exceptional environment to develop your professional career and we are now hiring for a Customer Service Operations Support Administrator to join our successful team in Noida, India. At Pearson VUE we offer truly global career opportunities and we have ambitious plans for the future! We are proud to offer our people many exciting career development opportunities, incentives, rewards, and a competitive benefits package. When you join us as Customer Service Operations Support Administrator, you can look forward to working with many talented, motivated colleagues who all share our passion for helping customers throughout their learning and assessment journey. This is a truly exciting vacancy as youll be responsible for taking on many different types of interest from internal stakeholders relating to customersexperience as a candidate taking one of our assessments/exams. Customer enquiries can come through our Customer Service team, through telephone calls and emails, and your role is to understand the enquiry, ask questions and collaborate with our varied departments to investigate what happened. You will use your Customer Relations skills to take ownership of the enquiry so that we can deliver a positive outcome and take care of each and every valued customer. This is a fantastic opportunity for you to gain experience working with our diverse internal professional teams and corporate functions and youll have the opportunity to share feedback, suggesting ways we can improve to avoid any customer issues from happening again. You may even have the chance to work with some of our clients and help with some of our exciting projects! Pearson VUE is a business of Pearson, the worlds leading learning company with global-reach and market-leading businesses. Pearson is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO). Key Responsibilities:*Follow through with incidents, reports, and projects. Level 2 Escalation calls. Act as an escalation point for service-related problems. Input accurate customer information into the database. Assist in training and monitoring call center agents to ensure quality of service. Maintaining the SLA for different LOBs. Resolve customer and client queries in the Pearson VUE case management system Qualifications/Education and Experience:*Required Education- Bachelordegree. 2 years of experience in a similar/related position. Excellent oral and written communication skills. High levels of customer service skills. Previously operated in a Level 2 support role. Familiar and comfortable working in a busy corporate environment/shifts (24\\*7). Experience in providing application support. Familiar with MS Office Desired Candidate Profile:*Excellent oral and written communication skills. Great attention to detail Problem-solving skills Strong organizing and time management skills. Customer service skills. Effective teamwork skills Job:*Customer Success Job Family:*GO\\_TO\\_MARKET

Your Profile Strong understanding of engineering software applications and licensing models, including CAD, CAM, CAE, and simulation tools Experience in Windows and Linux system administration, particularly in managing license server systems. Proficiency in configuring and maintaining license server software and hardware such as FlexLM, CodeMeter, Reprise License Manager, BetaLM, LS-DYNA, ALM, TLM, Altair, Manage Audit & ensure 100% compliance for all Software Audits.Familiarity with ITIL and other service management frameworks. Your Role CAD Support License Mangement

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : SAP Successfactors Integrations Technical Good to have skills : Boomi Atomsphere IntegrationMinimum 3 year(s) of experience is required Educational Qualification : NA Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth operation of key software applications. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Proactively identify and resolve technical issues within the SAP Successfactors Integrations Technical environment.- Collaborate with cross-functional teams to troubleshoot and resolve application-related issues.- Develop and maintain technical documentation for system configurations and troubleshooting procedures.- Provide technical support and guidance to end-users on application functionalities.- Stay updated on the latest trends and technologies in application support and integration solutions. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP Successfactors Integrations Technical.- Good To Have Skills: Experience with Boomi Atomsphere Integration.- Strong understanding of integration principles and techniques.- Experience in troubleshooting and resolving technical issues in enterprise applications.- Knowledge of system monitoring and performance tuning techniques.- Ability to communicate effectively with technical and non-technical stakeholders. Additional Information:- The candidate should have a minimum of 3 years of experience in SAP Successfactors Integrations Technical.- This position is based at our Hyderabad office.- A NA is required. Qualification NA

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Aveva OSIsoft PI Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot software problems, analyzing system performance, and ensuring that all applications run smoothly to support business operations effectively. You will engage with users to understand their challenges and work diligently to implement solutions that enhance system functionality and user experience. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development and implementation of best practices for application support.- Document and maintain records of issues and resolutions to build a knowledge base for future reference. Professional & Technical Skills: - Must To Have Skills: Proficiency in Aveva OSIsoft PI.- Strong analytical skills to diagnose and resolve software issues.- Experience with system monitoring tools to ensure optimal performance.- Ability to collaborate effectively with cross-functional teams.- Familiarity with scripting languages to automate routine tasks. Additional Information:- The candidate should have minimum 3 years of experience in Aveva OSIsoft PI.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Unix Shell Scripting Good to have skills : SplunkMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve software-related challenges, ensuring the smooth operation of essential applications and systems. You will engage in problem-solving activities, analyze system performance, and contribute to the overall efficiency of business processes, all while maintaining a focus on delivering high-quality support to users and stakeholders. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development and implementation of support processes and procedures.- Provide training and guidance to junior team members on best practices and troubleshooting techniques. Professional & Technical Skills: - Must To Have Skills: Proficiency in Unix Shell Scripting.- Good To Have Skills: Experience with Splunk.- Strong understanding of system performance monitoring and optimization.- Experience in troubleshooting and resolving application issues in a timely manner.- Familiarity with incident management and ticketing systems. Additional Information:- The candidate should have minimum 3 years of experience in Unix Shell Scripting.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Skill required: User-Generated Content Moderation - Content Moderation Designation: Trust & Safety Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years Language - Ability: English(International) - Expert About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. Call Centre Experience:2-3 years of customer support experience via phone, email, and chat Experience working with direct consumers, in B2C environment; B2B is a distinct advantage Strong communication skills with a proactive and positive approach to tasks High attention to details and follow through An effective team player who is able to also work independently Proven ability to deal with problems and solve them effectively Professional customer service skills:solutions mindset, helping nature, passion for the customer and the customer experience Robust multitasking skills (e.g. able to log calls and interact with the customer simultaneously) Online advertising experience is a huge plus and preferredJob Summary :As a Chat Support Agent, you will be responsible for providing high-quality, real-time customer service via chat. You will address customer queries, resolve issues, and provide necessary information to ensure customer satisfaction. The ideal candidate will have excellent communication skills, a strong problem-solving ability, and the capability to handle multiple chat conversations efficiently. What are we looking for Key Responsibilities:1.Customer Interaction:oProvide support to customers via live chat on various platforms.oRespond to customer inquiries in a professional and timely manner.oAssist customers in troubleshooting technical issues, placing orders, providing product information, and resolving any concerns.2.Issue Resolution:oIdentify and resolve customer issues and complaints effectively.oEscalate unresolved issues to higher-level support teams when necessary.oMaintain a calm, positive, and helpful attitude with all customer interactions.3.Product and Service Knowledge:oStay updated with the latest product/service features, company policies, and troubleshooting steps to provide accurate information.oProvide clear and concise explanations to customers regarding products, services, or policies.4.Chat Handling:oManage multiple customer chats simultaneously while maintaining a high level of customer service.oEnsure that chat responses are efficient, clear, and accurate.oMeet performance metrics for response time, resolution time, and customer satisfaction.5.Documentation:oDocument customer interactions accurately in the system.oLog all inquiries, complaints, and solutions provided for future referencMaintain detailed records of customer issues and feedback for quality and training purposes.6.Collaboration:oWork closely with other team members and departments to ensure seamless service delivery.oShare feedback, best practices, and insights with the team leader to improve overall team performance.7.Quality Assurance:oMaintain high levels of professionalism and ensure that all interactions align with company standards and policies.oParticipate in regular training sessions to improve skills and knowledge. Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shiftsSkills and Qualifications:Skills required Communication SkillsCriteria:Written communication proficiency Filter Parameters:Grammar and clarity in writing:Candidates will undergo a written test to assess their ability to respond to mock customer queries. Tone and empathy:The ability to deliver customer-friendly, empathetic responses Technical Knowledge (Preferred- not mandatory)Criteria:Understanding of online payment systems and CRM tools Filter Parameters:Familiarity with payment systems:Basic knowledge of payment gateways, billing processes, and common financial queries.CRM and chat support software:Proficiency in customer management tools (e.g., Zendesk, Freshdesk). Strong Critical thinking and Problem-Solving AbilityCriteria:Ability to handle complex customer queries Filter Parameters:Problem-solving test:Candidates will be given hypothetical chat scenarios involving complex payment inquiries.Handling escalations:Experience in resolving escalated or sensitive issues. Performance Under demanding situationsCriteria:Ability to manage multiple chats/ difficult calls and meet KPIs Filter Parameters:Simultaneous chat handling:Experience managing multiple chats in a high-volume environment.KPI performance:Past performance metrics (response time, resolution rate, customer satisfaction scores). Customer-Centric MindsetCriteria:Empathy and focus on customer satisfaction Filter Parameters:Test scenario:How well the candidate prioritizes customer experience in their chat test responses 6 Adaptability and LearningCriteria:Willingness to learn and adapt Qualification Any Graduation

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Cloud Based Service Management Process Design Good to have skills : Reporting AnalyticsMinimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will be responsible for providing ongoing support to clients and ensuring the smooth functioning of systems or applications. Your typical day will involve using your expertise in Cloud Based Service Management Process Design to accurately define and resolve client issues. Roles & Responsibilities:- Act as the primary point of contact for clients, providing ongoing support and ensuring the smooth functioning of systems or applications.- Utilize your expertise in Cloud Based Service Management Process Design to accurately define client issues and design effective resolutions.- Collaborate with cross-functional teams to ensure timely resolution of client issues, utilizing exceptional communication skills to keep systems running smoothly.- Stay updated with the latest advancements in Cloud Based Service Management Process Design, integrating innovative approaches for sustained competitive advantage.- Provide regular reporting and analytics to clients, ensuring transparency and accountability in all support activities. Professional & Technical Skills: - Must To Have Skills: Expertise in Cloud Based Service Management Process Design.- Good To Have Skills: Experience with Reporting Analytics.- Strong understanding of system or application support processes.- Exceptional communication skills, with the ability to accurately define and interpret client issues.- Solid grasp of data reporting and analytics, with the ability to provide regular updates to clients. Additional Information:- The candidate should have a minimum of 0-2 years of experience in Cloud Based Service Management Process Design.- The ideal candidate will possess a strong educational background in Information Technology Operations, Computer Science, or a related field, along with a proven track record of delivering exceptional support solutions.- This position is based at our Bengaluru office. Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Network Infrastructures, Aruba ClearPass Network Securi Good to have skills : Cloud InfrastructureMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot problems, analyzing system performance, and ensuring the seamless operation of network infrastructures. You will engage with stakeholders to understand their needs and provide timely solutions, contributing to the overall efficiency and reliability of business operations. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development and implementation of best practices for network management.- Monitor system performance and proactively identify areas for improvement. Professional & Technical Skills: - Must To Have Skills: Proficiency in Network Infrastructures.- Good To Have Skills: Experience with Cloud Infrastructure.- Strong understanding of network protocols and architectures.- Experience with troubleshooting network connectivity issues.- Familiarity with network monitoring tools and techniques. Additional Information:- The candidate should have minimum 3 years of experience in Network Infrastructures.- This position is based at our Noida office.- A 15 years full time education is required. Qualification 15 years full time education

Skill required: User-Generated Content Moderation - Content Moderation Designation: Trust & Safety Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. Call Centre Experience:2-3 years of customer support experience via phone, email, and chat Experience working with direct consumers, in B2C environment; B2B is a distinct advantage Strong communication skills with a proactive and positive approach to tasks High attention to details and follow through An effective team player who is able to also work independently Proven ability to deal with problems and solve them effectively Professional customer service skills:solutions mindset, helping nature, passion for the customer and the customer experience Robust multitasking skills (e.g. able to log calls and interact with the customer simultaneously) Online advertising experience is a huge plus and preferredJob Summary :As a Chat Support Agent, you will be responsible for providing high-quality, real-time customer service via chat. You will address customer queries, resolve issues, and provide necessary information to ensure customer satisfaction. The ideal candidate will have excellent communication skills, a strong problem-solving ability, and the capability to handle multiple chat conversations efficiently. What are we looking for Key Responsibilities:1.Customer Interaction:oProvide support to customers via live chat on various platforms.oRespond to customer inquiries in a professional and timely manner.oAssist customers in troubleshooting technical issues, placing orders, providing product information, and resolving any concerns.2.Issue Resolution:oIdentify and resolve customer issues and complaints effectively.oEscalate unresolved issues to higher-level support teams when necessary.oMaintain a calm, positive, and helpful attitude with all customer interactions.3.Product and Service Knowledge:oStay updated with the latest product/service features, company policies, and troubleshooting steps to provide accurate information.oProvide clear and concise explanations to customers regarding products, services, or policies.4.Chat Handling:oManage multiple customer chats simultaneously while maintaining a high level of customer service.oEnsure that chat responses are efficient, clear, and accurate.oMeet performance metrics for response time, resolution time, and customer satisfaction.5.Documentation:oDocument customer interactions accurately in the system.oLog all inquiries, complaints, and solutions provided for future referencMaintain detailed records of customer issues and feedback for quality and training purposes.6.Collaboration:oWork closely with other team members and departments to ensure seamless service delivery.oShare feedback, best practices, and insights with the team leader to improve overall team performance.7.Quality Assurance:oMaintain high levels of professionalism and ensure that all interactions align with company standards and policies.oParticipate in regular training sessions to improve skills and knowledge. Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shiftsSkills and Qualifications:Skills required Communication SkillsCriteria:Written communication proficiency Filter Parameters:Grammar and clarity in writing:Candidates will undergo a written test to assess their ability to respond to mock customer queries. Tone and empathy:The ability to deliver customer-friendly, empathetic responses Technical Knowledge (Preferred- not mandatory)Criteria:Understanding of online payment systems and CRM tools Filter Parameters:Familiarity with payment systems:Basic knowledge of payment gateways, billing processes, and common financial queries.CRM and chat support software:Proficiency in customer management tools (e.g., Zendesk, Freshdesk). Strong Critical thinking and Problem-Solving AbilityCriteria:Ability to handle complex customer queries Filter Parameters:Problem-solving test:Candidates will be given hypothetical chat scenarios involving complex payment inquiries.Handling escalations:Experience in resolving escalated or sensitive issues. Performance Under demanding situationsCriteria:Ability to manage multiple chats/ difficult calls and meet KPIs Filter Parameters:Simultaneous chat handling:Experience managing multiple chats in a high-volume environment.KPI performance:Past performance metrics (response time, resolution rate, customer satisfaction scores). Customer-Centric MindsetCriteria:Empathy and focus on customer satisfaction Filter Parameters:Test scenario:How well the candidate prioritizes customer experience in their chat test responses 6 Adaptability and LearningCriteria:Willingness to learn and adapt Qualification Any Graduation

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : IBM Integration Bus Good to have skills : IBM WebSphere MQ, IBM WebSphere DataPower, IBM API ConnectMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. A typical day involves troubleshooting and resolving technical issues to ensure seamless system functionality. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Ensure effective communication within the team.- Implement best practices for system maintenance.- Conduct regular system audits for performance optimization. Professional & Technical Skills: - Must To Have Skills: Proficiency in IBM Integration Bus, IBM WebSphere DataPower, IBM WebSphere MQ, IBM API Connect.- Strong understanding of system integration principles.- Experience in troubleshooting and resolving technical issues.- Knowledge of scripting languages for automation.- Ability to analyze and interpret system logs for issue resolution. Additional Information:- The candidate should have a minimum of 7.5 years of experience in IBM Integration Bus.- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Java Standard Edition Good to have skills : Broadcom Layer 7 API Gateways, JBOSS AdministrationMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve software-related challenges, ensuring the smooth operation of essential applications and systems. You will engage in problem-solving activities, analyze system performance, and contribute to the continuous improvement of processes and services, all while maintaining a focus on delivering high-quality support to users and stakeholders. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor system performance and proactively address potential issues. Professional & Technical Skills: - Must To Have Skills: Proficiency in Java Standard Edition.- Good To Have Skills: Experience with JBOSS Administration, Broadcom Layer 7 API Gateways.- Strong understanding of software debugging and troubleshooting techniques.- Experience with application performance monitoring tools - Splunk, Grafana, Kibana, Dynatrace- Familiarity with version control systems such as Git. Additional Information:- The candidate should have minimum 5 years of experience in Java Standard Edition.- This position is based in Mumbai and has permanent Night Shifts. Location & Shift Timing are non negotiable. A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Natural Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot complex problems, analyzing system performance, and ensuring the seamless operation of applications that are vital to business functions. You will engage with stakeholders to understand their needs and provide timely solutions, contributing to the overall efficiency and reliability of the systems in place. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development and implementation of best practices for application support.- Document and maintain records of issues and resolutions to enhance knowledge sharing within the team. Professional & Technical Skills: - Must To Have Skills: Proficiency in Natural.- Strong analytical and problem-solving skills.- Experience with application monitoring tools and techniques.- Familiarity with database management and query optimization.- Ability to work collaboratively in a team-oriented environment. Additional Information:- The candidate should have minimum 3 years of experience in Natural.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : SAP BTP Integration Suite Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years of full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. You will be responsible for overseeing the entire application development process and ensuring its successful implementation. Your role will involve collaborating with cross-functional teams, managing the team's performance, and making key decisions. With your expertise in SAP BTP Integration Suite, you will contribute to solving complex problems and provide innovative solutions. Join our team and make a significant impact on our application development projects. Roles & Responsibilities:- Expected to be an SME in SAP BTP Integration Suite- Collaborate and manage the team to perform effectively- Responsible for team decisions and ensuring their successful implementation- Engage with multiple teams and contribute to key decisions- Expected to provide solutions to problems that apply across multiple teams- Lead the effort to design, build, and configure applications- Act as the primary point of contact for application-related matters- Ensure the successful implementation of application development projects Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP BTP Integration Suite- Strong understanding of application development principles and best practices- Experience in designing and implementing scalable and secure applications- Knowledge of integration technologies and tools- Hands-on experience in troubleshooting and resolving application issues Additional Information:- The candidate should have a minimum of 12 years of experience in SAP BTP Integration Suite- This position is based at our Hyderabad office- A 15 years of full-time education is required Qualification 15 years of full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : SAP BRIM Convergent Invoicing CI Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education and good to have certification Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of the applications and resolving any technical glitches that may arise. Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Ensure timely resolution of application issues and incidents.- Perform root cause analysis and implement preventive measures.- Collaborate with cross-functional teams to troubleshoot and resolve technical issues.- Conduct regular system audits to identify and address any performance bottlenecks. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP BRIM Convergent Invoicing CI.- Strong understanding of software development life cycle (SDLC) and ITIL processes.- Experience in application support and troubleshooting.- Knowledge of database management systems and SQL queries.- Good To Have Skills: Experience with SAP BRIM Convergent Invoicing CI configuration and customization.- Familiarity with incident management tools such as ServiceNow or JIRA. Additional Information:- The candidate should have a minimum of 7.5 years of experience in SAP BRIM Convergent Invoicing CI.- This position is based at our Bengaluru office.- A 15 years full-time education and good to have certification is required. Qualification 15 years full time education and good to have certification

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Oracle PeopleSoft Financials Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years of full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth operation of business applications. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Proactively identify and resolve application issues.- Collaborate with cross-functional teams to troubleshoot and resolve technical issues.- Develop and maintain technical documentation for support processes.- Implement system enhancements and upgrades.- Provide training and support to end-users on application functionalities. Professional & Technical Skills: - Must To Have Skills: Proficiency in Oracle PeopleSoft Financials.- Strong understanding of SQL and database management.- Experience in troubleshooting and resolving application issues.- Knowledge of ITIL framework and incident management processes.- Hands-on experience in application support and maintenance. Additional Information:- The candidate should have a minimum of 3 years of experience in Oracle PeopleSoft Financials.- This position is based at our Jaipur office.- A 15 years of full time education is required. Qualification 15 years of full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : SAP BRIM Convergent Mediation (CM) Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education and good to have certification Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your typical day will involve troubleshooting and resolving technical issues, collaborating with cross-functional teams, and ensuring the smooth functioning of the applications. Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Ensure the smooth functioning of critical business systems.- Troubleshoot and resolve technical issues in a timely manner.- Collaborate with cross-functional teams to address system-related challenges.- Contribute to the improvement of application performance and stability. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP BRIM Convergent Mediation (CM).- Strong understanding of software troubleshooting and problem-solving.- Experience in analyzing and resolving technical issues within critical business systems.- Knowledge of application support best practices and methodologies.- Familiarity with incident management and change management processes. Additional Information:- The candidate should have a minimum of 7.5 years of experience in SAP BRIM Convergent Mediation (CM).- This position is based at our Bengaluru office.- A 15 years full-time education and good to have certification is required. Qualification 15 years full time education and good to have certification

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Enterprise Network Operations Good to have skills : Angular JS4Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education CCNA CCNP certification Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot problems, analyzing system performance, and ensuring that all applications run smoothly to support business operations effectively. You will engage with different stakeholders to gather information, prioritize tasks, and implement solutions that enhance system reliability and user satisfaction. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development and implementation of best practices for application support.- Monitor system performance and proactively identify areas for improvement. Professional & Technical Skills: - Must To Have Skills: Proficiency in Enterprise Network Operations.- Strong understanding of network protocols and troubleshooting techniques.- Experience with network monitoring tools and performance analysis.- Ability to work with cross-functional teams to resolve complex issues.- Familiarity with incident management and ticketing systems. Additional Information:- The candidate should have minimum 2 years of experience in Enterprise Network Operations.- This position is based at our Bengaluru office.- A 15 years full time education CCNA CCNP certification is required. Qualification 15 years full time education CCNA CCNP certification

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Splunk Administration Good to have skills : Unix Shell ScriptingMinimum 5 year(s) of experience is required Educational Qualification : a 15 years of full time education Summary :As an Application Tech Support Practitioner, you will be responsible for providing ongoing support to clients and ensuring the smooth functioning of systems and applications. Your typical day will involve interfacing with clients, accurately defining and resolving issues, and utilizing your expertise in Splunk Administration and UNIX Shell Scripting. Roles & Responsibilities:- Act as the primary point of contact for clients, providing ongoing support and ensuring the smooth functioning of systems and applications.- Accurately define client issues and interpret and design resolutions based on deep product knowledge.- Utilize your expertise in Splunk Administration and UNIX Shell Scripting to troubleshoot and resolve technical issues.- Collaborate with cross-functional teams to identify and resolve complex technical issues, utilizing exceptional communication skills to keep systems running smoothly.- Stay updated with the latest advancements in technology and apply innovative approaches for sustained competitive advantage. Professional & Technical Skills: - Must To Have Skills: Expertise in Splunk Administration.- Good To Have Skills: UNIX Shell Scripting.- Strong understanding of system and application support, with a proven track record of delivering impactful solutions.- Exceptional communication skills, with the ability to accurately define and interpret client issues.- Solid grasp of troubleshooting and problem-solving techniques.- Ability to collaborate effectively with cross-functional teams. Must have Skills :Splunk AdministrationGood to Have Skills :UNIX Shell ScriptingKey Responsibilities :a:Standardized Splunk agent deployment, configuration and maintenance across a variety of UNIX and Windows platforms b:Experience with Splunk Searching and Reporting, Knowledge Objects administration, Clustering and Forwarder Management c:Support Splunk on Unix, Linux and Windows-based platforms Technical Experience :a:At least 5 years of experience in IT with minimum 3 years in Splunk b:Skills in technical areas which support the deployment and integration of Splunk based solutions, Splunk Apps and Add-ons for monitoring and data integrations- including Infrastructure, Network, OS, DB, Middleware, Storage; Virtualization, Cloud Architectures etc, c:Good to have knowledge on Java scripting, Python, shell scripting-based development Professional Attributes :a:Excellent customer facing skills b:Experience working with a global team c:Strong analytical and problem-solving skills Educational Qualification:a:15 years of full time educationAdditional Info :a:Good verbal and written communication skill Qualification a 15 years of full time education

Expected Notice Period: 15 Days Shift: (GMT+01:00) Africa/Algiers (CET) Opportunity Type: Remote Placement Type: Full Time Contract for 12 Months(40 hrs a week/160 hrs a month) (*Note: This is a requirement for one of Uplers' client - SoftSolutions! SRL) What do you need for this opportunity? Must have skills required: Communication Skills, Fixed Income trading, ION Trading, SAP SoftSolutions! SRL is Looking for: We are seeking a highly motivated and experienced Head of Support, Delivery, and Operations (HOSDO) to lead our dynamic team. The successful candidate will oversee the provision of first and second level support across our three core trading platforms, manage the delivery and updates of our products, and control operations for both SaaS deployments and client-controlled data centers. Key Responsibilities: Leadership and Management: Direct a skilled team of four in supporting, delivering, and operating our trading software platforms. Ensure effective management and coordination in line with company goals. Training and Development: Continuously develop the team's product knowledge, troubleshooting abilities, and proficiency with internal tools to enhance autonomous operation and client service. Client and Project Management: Oversee the delivery schedules and updates, manage client activities, and liaise with account managers for necessary client escalations. Cost Control: Monitor and optimize operational costs. Propose and implement cost-saving and process improvement strategies across departments. Operational Excellence: Develop, deploy, and refine operational runbooks. Conduct regular operational checks and mock drills to ensure readiness and efficiency. Strategic Planning: Actively engage in the strategic planning of enhancements to support and operational protocols to better serve client needs. Communication and Documentation: Ensure the clarity, accuracy, and timeliness of all communications and documentation sent to clients. Qualifications: Strong and proven experience in managing enterprise software software support & delivery (ideally trading platforms such as ION Trading, Broadway, Valantic, SAP, Banking systems, ERPs) (MANDATORY) Strong background in project management, with a knack for strategic planning and problem-solving. Experience in Capital Markets Customer Service departments of at least 5 years.(MANDATORY) Excellent communication and interpersonal skills, capable of working effectively with cross-functional teams and client executives. Technical proficiency with trading platforms or similar financial services software. Experience in managing remote teams and operations. Bachelors degree in Computer Science, Business Administration, or related field. Advanced degree or relevant certification (e.g., ITIL) preferred. Proven English: C1/C2 Personal traits Clear understanding of business value of enterprise software Clear understanding of business value of time, delivery, costs Strong ownership of assigned responsibilities Top-notch oral, written, and interpersonal abilities. We Offer Flexible working hours and a fully remote work environment. Opportunities for professional growth and advancement. A culture that values innovation, efficiency, and collaborative problem-solving.

Software Engineer (Support & Full Stack) | Ellipse Software Engineer (Support & Full Stack) 30-06-2025 Permanent | Full-time Application closing date: 2025-07-31 About summary Ellipse are industry leaders in aggregating and manipulating sports data to create products and services that enrich the experience of sports fans and teams around the world. We currently operate in cricket, tennis, rugby, football and horse racing with ambitious plans and financial backing to apply our philosophy and expertise to expand into other sports. Our team of highly skilled developers, engineers, data scientists and editorial analysts work with and create products used by international boards, global broadcasters, media groups and some of the most recognisable sporting teams in the world. Ellipse is now in a position where its data products and analysis is used in sports competitions around the world, and an Ellipse client may be using our data at any minute of every day throughout the year. Job description Join the adrenaline rush of the sports tech world! As a hybrid Technical Support/Developer, you ll ensure our platforms run smoothly during high-stakes moments from matchdays to live interactive products. When support queues are quiet, you ll shift focus to developing and enhancing features that bring fans closer to the game. Responsibilities Provide timely technical support for our sports-based web products, which range from interactive Match Centres to Analytical products. Resolve live issues during major sports events with precision and urgency. Monitor system health and user activity during peak periods of sports engagement, while also tracking and managing infrastructure usage and deployment. Collaborate with engineers to squash bugs and enhance performance. Contribute to sprint stories improving UI/UX, creating and enhancing data feeds, or developing new features and products. Write robust, reusable Python code and contribute to front-end interface. Document solutions and build knowledge bases. Understand and utilise AI tools and applications for troubleshooting and product development. Requirements 5 to 7 ye ars of proven experience in customer support or success leadership roles. Proficiency in Python and experience with event-driven programming. Solid grasp of HTML, CSS, JavaScript, and a modern front-end library (React, Angular, or Vue). Strong understanding of RDBMS systems, especially MySQL. Familiarity with real-time data systems, APIs, and fan engagement technologies. Previous experience in customer or application support, especially in a live environment is a big plus. Git-based version control; experience with Agile sprint cycles. Strong debugging and communication skills under time pressure. Willingness to work shifts including weekends and matchdays. Proficient in creating Tech documentation and knowledge bases. Knowledge of operating systems: Especially Linux/Unix environments. The position involves working with global teams and will require flexibility with working hours to accommodate different time zones. Experience with sports data is a plus. Familiarity with setting up and managing cloud infrastructure. Passion for sports and understanding of game timelines. Exposure to DevOps workflows and observability tools. Experience using observability platforms like Grafana, Prometheus, or Sentry. Equality & diversity Ellipse is committed to building an open and inclusive culture that supports personal development and learning. Ellipse believes in the principle of equal opportunity in employment and its employment policies for recruitment, training, development and promotion despite any differences based on individual grounds of race, colour, nationality, religion or belief, sex, sexual orientation, marital status, age, ethnic and national origin, disability or gender reassignment. Benefits 25 days holiday (plus bank holidays) Flexible working times Hybrid role with expectation to work from our new office, in Andheri East, Mumbai, 2-3 times per week Training and Development Opportunities What You ll Love: Be part of the action during live sports events. Work in a fast-paced environment where every sprint can be game-changing. Working with our Tech Leadership. Working on a vast variety of products across multiple sports like cricket, football, tennis and horse racing. About Ellipse Ellipse Data is a leading sports data and analytics company comprising CricViz (cricket), TennisViz (tennis), FootballViz (football), Oval Insights (rugby), Stuart Farmer Media Services (rugby), and horse racing. Working with the world s biggest broadcasters, professional teams and rights holders, we ensure every moment matters with data-driven products and services. Apply for this position here: Software Engineer (Support & Full Stack)

Milestone Technologies is actively searching for a highly skilled Service Desk L1 Technician to contribute to the effective management of IT operations and application support.. As part of our IT team, candidates must be technology enthusiasts with a commitment to delivering exceptional technical and non-technical support, outstanding customer service, and timely solutions. The ideal candidate thrives in a fast-paced, high-pressure environment. Responsibilities Act as the primary contact for all internal IT support requests. Provide hardware, software, and account Service Desk support and technical education to end users on various devices. Troubleshoot Mac, Windows, and Linux software and hardware through service desk walk-ups, chat, video conference, and Jira. Set up mobile phones, MDM, email, VPN, and internet access for users via the secure company network. Triage, assign, resolve, or escalate all incoming tickets. Perform general Network troubleshooting for network connectivity issues, digital authentication, remote access, secure Wi-Fi, and wired connectivity. Procure, provision, and deploy equipment for end users. Work with external vendors for procurement and services. Onboarding administration, including preparing new hire hardware for deployment and educating new hires on software and technology-related procedures. Perform set-ups, break-downs, and transports equipment for new and existing end users. Manage AV equipment, tickets, and drive resolutions through the Jira ticketing system. Examine, design, and implement new internal procedures to improve office procedures. Collaborate with software and hardware vendors to solve technical issues. Deep understanding of root-cause analysis and strong knowledge of Mac OS architecture. Resolve issues ranging from registry conflicts to system crashes for Windows and Mac OS. Working knowledge of various technologies, including Active Directory, Google Apps for Business, cloud storage services, basic terminal command knowledge, communications, and video conferencing tools. Basic understanding of networks, including TCP/IP, UDP, IP schemas, LAN/WAN design and administration, and wireless networking. Skills and Qualifications Previous customer service experience. Strong troubleshooting skills for Mac, Windows, and Linux environments. Familiarity with Crestron, Extron, Revolab, and video conferencing technologies. Understanding of analog and digital signal flow; cable termination experience is a plus. Excellent interpersonal communication skills and the ability to simplify explanations of complex technical issues. Ability to work with limited supervision, adapt to changing needs, and stay focused while performing repetitive tasks. Self-motivated, detail-oriented, and able to work in a team environment. Fluent in both the local language and English.