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National Australia Bank (NAB)
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Analyst - Service Desk

Analyst - Service Desk

National Australia Bank (NAB)

3 - 6 years

8 - 9 Lacs

Gurugram

Posted:2 days ago| Platform:

Apply

Skills Required

Service management Application support operational support BIOS Active directory Windows MS Office microsoft Advertising Monitoring

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title:

Analyst - Service Desk

Work Type:

Permanent

Location:

DLF Downtown - Gurgaon

It s more than a career at NAB. It s about more meaningful work, more global opportunities and more innovation beyond boundaries .

Your job is just one part of your life. When you bring your ideas, energy, and hunger for growth, you ll be recognised and rewarded for your contribution in return. You ll have our support to excel for our customers, deliver positive change for our communities and grow your career.

NAB has established NAB Innovation Centre India as a centre for operations and technology excellence to support NAB deliver faster, better, and more personalized experience to customers and colleagues.

At NAB India, we re ramping-up and growing at a very fast pace. Our passionate leaders recruit and develop high performing people, empowering them to deliver exceptional outcomes to make a positive difference in the lives of our customers and our communities.

Job Advertisement Content

YOUR NEW ROLE

Disable user access for all applications, reset and/or unlock users access.
Ability to operate at all levels within the organization and cross functionally within multiple client organizations.
Understand business requirements for customer base and be able to translate them into technical requirements.
Providing 24x7 operational support to users including general administration and management (Flexible for Shifts)
Specific areas of responsibilities include Self driven towards evaluating advanced technologies & recommending the right solutions
Tech support related to some common issues include - accounts disabled, authentication, Network & Wi-Fi, Desktop, Security, Remote working, BIOS, O365, Application support across hundreds of apps in production.
Represents the service(s) across the organization
Accountable for the successful resolution of medium and low problem
Contribute to the tracking and reporting against agreed service KPIs, SLA s, Service Health and the contractual obligations of 3rd party Service Providers.
Drive continuous technical improvement to the service ensuring Security and Architectural standards are adhered to.
Maintains knowledge and understanding of the wider Workplace portfolio and identifies opportunities to leverage complementary technologies to drive efficiency through effective consumption of existing toolsets.
Contributes to the technical governance of service management processes including, incident, problem, change, configuration, capacity, continuity (DR), availability, asset, monitoring and alerting

WHAT YOU WILL BRING

3-6 years of experience delivering technical support and delivering service in an enterprise ITIL environment.
Certifications in ITIL / Microsoft (Good to have)
Working knowledge of industry standard ticketing tools & basic understanding of network technology
Experience in repairing/reinstalling MS office and basic troubleshooting knowledge of MS office products like word, excel, outlook etc.
User Management through Microsoft Active Directory
Experience in supporting & troubleshooting desktop, Laptops, Application & windows operating system related issue.
Excellent written & verbal communication skills (must have)
Tertiary qualification in a Technology discipline or related field

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National Australia Bank (NAB)

Banking and Financial Services

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Analyst - Service Desk