Analyst - HR Operations

About JLL

JLL (NYSE: JLL) is a leading professional services firm that specializes in real estate and investment management. Our vision is to reimagine the world of real estate, creating rewarding opportunities and amazing spaces where people can achieve their ambitions. In doing so, we will build a better tomorrow for our clients, our people and our communities.

What this job involves:

• Resolve Tier 1 queries and transactions related to core HR processes
• Maintaining data in Workday pertaining to employee life cycle such as Promotion, Transfer, Contract extension, Title change, Probation & other job change transactions
• Managing Employee On boarding & Exit formalities
• Provide query resolution for Employee Self Service/Manager Self Service requests
• Manage Letter creation activities related to Increments, Promotion, Transfer, Termination, Employee Type changes etc.
• Managing employee benefits/leaves and Payroll transactions/cases
• Managing semi-functional issues in Workday
• Demonstrate good proficiency in HR processes and standard operating procedures
• Communicate and distribute processes, policies, and other relevant documentation to employees, needed to resolve the query/issue
• Managing & Coordinating queries on Case management tool
• Manage payroll & Benefit queries
• Vendor coordination
• Processing payroll for Asia Pacific regions.

Ability to challenge the status quo and implement process improvements to enhance the end user and HR partner experience

Key Skills

Demonstrating good understanding of core HR management practices, processes, procedures, and policies

Good written and verbal communication skills Previous experience in Workday HR environment preferred or similar HR ERP desirable

Knowledge of Case Management tool an added advantage Knowledge on MS Office Suite skills (Word, Excel, Outlook)

Bachelors degree in Human Resources or Personnel Management

1-2 years of experience in HR or client services role preferred

Sound like you In this role, your key responsibilities will include:

Highly Organized and Self-motivated Ability to work in a fast-paced environment with constant deadlines

Good Customer service skills using efficient processes

Proactive in achieving results and seeking improvements

Strong teamwork interaction and orientation

Attention to detail and ability to work towards tight deadlines

Ability to adapt and drive change to derive efficiencies/productivity

Result oriented and Proactive in achieving results