Advanced Data Analytics Specialist

As a key member of the team at EE, your role holds significant importance in delivering exceptional, personalized experiences to our vast customer base of 30 million individuals. Our ongoing investment in automating operations, enhancing network capabilities, and fortifying our data management strategies is crucial for the future prosperity of our business. By harnessing the power of data-driven automation and decision-making, we aim to elevate customer interactions across various channels, ensuring the delivery of unparalleled personal experiences. In this chapter of our journey, you will take charge of developing a new data capability for our Consumer segment. Your responsibilities will encompass overseeing the data architecture, tooling, and frameworks utilized by our engineers and data scientists. From sourcing and integrating data to ensuring its quality and availability, you will play a pivotal role in shaping the data landscape of our organization. Your primary focus will be on supporting key stakeholders by providing them with quality insights that facilitate informed decision-making. Collaborating closely with other data and decisioning teams, you will contribute to creating a unified approach and sharing best practices across the organization. Your day-to-day tasks will involve driving decision-making processes through data insights, cultivating strong relationships with internal customers, and owning self-serve dashboards that offer comprehensive insights into our products and business performance. By producing actionable insights and conducting in-depth analysis, you will contribute to building a holistic view of our customers while ensuring data accuracy and timeliness. Moreover, you will act as a subject matter expert for specific business analysis, lead projects to deliver end-to-end solutions, and focus on enhancing process efficiency through technology automation. Your role will also entail engaging with senior stakeholders, coaching the business on interpreting analyses effectively, and providing technical support to junior team members to foster continuous upskilling. To excel in this role, you should possess experience in customer-facing functions such as Sales, Marketing, and Personalisation, along with proficiency in analytics, reporting, and data analysis tools like GCP and Big Query. Strong Excel skills, automation capabilities, and a growth mindset are essential attributes that will enable you to drive impactful outcomes and contribute to the growth of both yourself and the organization. In terms of qualifications and experience, a minimum of 10 years in Marketing/Customer Analytics, proficiency in SQL and Qlik Sense, and familiarity with marketing operations tools are preferred. Additionally, a collaborative approach, excellent communication skills, and a commercially savvy mindset are key traits that will help you thrive in this dynamic and transformative environment at EE. Join us at EE, a part of the BT Group, and be part of a pioneering team that is redefining the future of telecommunications with innovative solutions and a customer-centric approach. Together, we are committed to creating a diverse and inclusive workplace where everyone can contribute their unique talents and thrive in a culture of continuous growth and transformation.,