Account Manager

0 years

0 Lacs

Posted:5 days ago| Platform: Linkedin logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Job Summary:

Account Manager

Key Responsibilities:

  • Develop and maintain strong, long-term relationships with clients.
  • Act as the primary point of contact for client communications, issues, and escalations.
  • Understand client needs and objectives to offer appropriate solutions and services.
  • Manage the complete account lifecycle, including onboarding, retention, and renewals.
  • Identify opportunities for upselling and cross-selling within existing accounts.
  • Collaborate with internal teams (sales, marketing, operations, delivery) to ensure client satisfaction.
  • Monitor account health through KPIs, client feedback, and performance reports.
  • Prepare and deliver presentations, reports, and proposals to clients.
  • Negotiate contracts and pricing to ensure mutual business success.
  • Maintain accurate records of account activities using CRM tools (e.g., Salesforce, HubSpot).

Requirements:

  • Bachelor’s degree in Business Administration, Marketing, Sales, or a related field.
  • Strong communication, negotiation, and interpersonal skills.
  • Ability to manage multiple accounts and prioritize tasks effectively.
  • Proficiency in CRM software and MS Office Suite.
  • Strong problem-solving skills and customer service mindset.

Preferred Qualifications:

  • Industry-specific experience (e.g., IT, SaaS, Manufacturing, Media).
  • Proven track record of achieving account growth and retention targets.
  • Experience working in B2B or enterprise environments.

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