4692 Account Management Jobs - Page 17

Job Title: Sr. Retail IT Service Desk Location: Bangalore Job Type: Full time Experience Level: 3 to 5 years Department: CIS / End-User Services Job Summary: We are seeking a skilled and dependable Senior Service Desk Engineer to join our Retail IT Operations team at Visionet. This is a client-facing role providing 24/7 L1.5 technical support via phone, chat, and email for one of our prestigious retail clients. The ideal candidate will be responsible for addressing end-user issues, troubleshooting POS and in-store systems, and ensuring high-quality service delivery aligned with ITIL best practices. Key Responsibilities: Serve as the first point of contact for users seeking technical assistance via phone, email, or ticketing system. Diagnose and resolve hardware, software, and network issues for desktops, laptops, printers, and mobile devices. Escalate unresolved issues to appropriate support teams and follow up to ensure resolution. Log all incidents and service requests accurately in the ITSM/ticketing system (e.g., ServiceNow, Jira, BMC Remedy). Provide support for Microsoft Office Suite, Windows OS, VPN, remote access tools, and basic network troubleshooting. Assist with user account management (Active Directory, Exchange, Office 365). Familiarize end users on basic software, hardware and peripheral device operation and solve basic queries Support onboarding and offboarding processes including device setup and access provisioning. Maintain knowledge base articles and documentation for common issues and solutions. Adhere to SLAs and ensure timely resolution of tickets. Configuring iPad/iPhones/Android for the users to enable them check emails and be connected on the go. Basic knowledge of Networking, Virtualization, Outlook, Windows & Mac OS, Web Based and Installable applications Key Responsibilities: Provide 24x7 support for end users via phone, chat, and email , focusing on retail IT operations. Troubleshoot and resolve issues related to Point of Sale (POS) systems, iOS devices , Windows OS , Office 365 , Active Directory , and basic networking . Handle Incidents, Service Requests, Changes, and Problems in accordance with ITIL methodologies . Work in a shift-based rotation (including nights, weekends, and holidays) to support business-critical systems around the clock. Communicate clearly and professionally with end users and internal teams, ensuring a positive support experience. Collaborate with cross-functional teams to drive resolution of technical issues and meet defined SLAs, KPIs , and service improvement goals. Maintain accurate documentation of incidents and contribute to the development of knowledge base articles. Ideal Candidate Profile: Minimum 2+ years of experience in IT support or service desk roles, preferably in a retail IT environment . Strong working knowledge of POS systems , Windows/iOS platforms , Active Directory , Office 365 , and fundamental networking concepts. Hands-on experience providing technical support over phone, chat, and email in a fast-paced environment. Familiarity with ITIL processes , especially Incident Management , Change Management , and Problem Management . Excellent oral and written communication skills , with a strong customer service orientation. Proven ability to work effectively in 24x7 rotational shifts and collaborate with global support teams. Networking Knowledge for POS Troubleshooting: Strong understanding of basic networking concepts (TCP/IP, DNS, DHCP, LAN/WAN) as they relate to retail environments. Ability to diagnose and resolve connectivity issues between POS terminals, payment gateways, printers, and back-office systems. Experience troubleshooting issues related to Wi-Fi connectivity , static IP configurations , and basic switch/router-level problems that impact store devices. Familiarity with network monitoring tools or utilities (e.g., ping, tracert, ipconfig, nslookup) to quickly isolate network-related root causes. Understanding of firewall rules , VPNs , and network segmentation , especially in PCI-compliant environments. Shift Coverage: Rotating shifts including overnight, weekends, and holidays . Overtime and on-call opportunities may be available. Required Qualifications: 2+ years of IT Service Desk or technical support experience in a 24/7 or high-demand environment. Proven experience supporting POS systems (e.g., Oracle Xstore, NCR, Toshiba, Shopify POS, Square). Familiarity with retail technologies including scanners, receipt printers, payment terminals (Verifone/Ingenico), and mobile POS devices. Strong understanding of networking fundamentals (IP, DNS, DHCP, Wi-Fi) and Windows OS. Hands-on experience with remote troubleshooting tools and ticketing platforms. Strong communication skills and ability to clearly explain solutions to non-technical users. Ability to work independently, remain calm under pressure, and prioritize multiple incidents. Preferred Qualifications: IT certifications: CompTIA A+, ITIL Foundation, CCNA or Microsoft certifications. Experience in a large-scale, multi-store retail organization. Familiarity with monitoring systems and alert management tools. Experience working in a follow-the-sun or global support environment. Multilingual support capabilities (a plus depending on store regions).

About Druva: Druva enables cyber, data and operational resilience for every organization with the Data Resiliency Cloud, the industry s first and only at scale SaaS solution. Customers can radically simplify data protection, streamline data governance, and gain data visibility and insights as they accelerate cloud adoption. Druva pioneered a SaaS-based approach to eliminate complex infrastructure and related management costs, and deliver data resilience via a single platform spanning multiple geographies and clouds. Druva is trusted by thousands of enterprises, including 60 of Fortune 500, to make data more resilient and accelerate their journey to the cloud. Visit druva.com and follow us on LinkedIn, Twitter and Facebook. About Role: We are on the hunt for a passionate and hungry SMB Account Manager. This role acts as a key individual contributor on a Sales team that consistently delivers market leading retention rates and expansion through cross-sells & upsells. The team you ll join is a culmination of individuals who are passionate about customer loyalty committed to bringing the right people together with the intention of securing and growing our revenue. Your ability to drive business processes, manage heavy transaction workloads with keen attention to detail, and build automation into our workflow will enable the team to secure more revenue prior to the subscription expiration date ultimately removing the risk of churn. You are driven, curious, intelligent and deeply passionate about your craft. You will remove barriers to customer retention and collaborate with the broader customer success team to deliver a high value customer experience at time of renewal. This is a demanding role that requires strong passion, priority management and interpersonal skills. What You Will Be Doing You will own, drive, and lead the renewals process in collaboration with the account team to preserve and enhance customer contracts and relationships You will actively engage with key decision-makers to identify customer requirements and uncover roadblocks to ensure on-time commitments You will maintain and report an accurate rolling 90-day forecast of renewals in your territory You will negotiate and execute renewal contracts that align to customer goals You will discover and identify upsell/cross-sell opportunities upon contract renewal to maximize customer growth Develop playbook for renewal engagement maximizing revenue retention Build an account plan with the respective cross-collaboration teams (Renewals, Customer Success, etc.) to identify areas to expand the account with upsells, cross-sells and multi-product adoption. Break into new lines of business groups within the defined accounts. Map Druva solutions to the customer s unique business and technical requirements to ensure strategic long-term value Leverage technology alliance partners like AWS and other VAR s like CDW/SHI etc. to build the account plan and navigate the account. Create/Manage a sales funnel of opportunities from start-to-finish and track in Salesforce.com Arranging and helping to conduct initial product demonstrations and presentations Ongoing account management to ensure customer satisfaction and to drive additional cross-sell/up-sell opportunities What You Should Have 3+ years of Technical Sales / Customer Success / Account Management experience preferably within an Enterprise SaaS organization Solid understanding of Enterprise SaaS applications and collaboration technology Consistent track record of achieving personal and team goals History of thriving in a rapidly-changing environment Ability to grow business in a strategic manner, i.e. creating new processes and initiatives Bachelor degree required Desired Skills And Experience Data Backup/Data Protection/ Storage or SaaS sales experience Customer Success/Service background Formal training in a recognized sales methodology Prior experience using Salesforce On any given day, you ll be doing one or all of these things: Quoting and building the renewal opportunities as well as order forms for the Sales Renewal team. Work reactively on cancellation requests. Closing out opportunities by cross-checking paperwork and data to ensure accuracy in Salesforce. Propose and build processes that will aid in the automation of renewal workflow Act as liaison between Finance, Sales, and Customers. Assisting the Billing team with collections. Please Note : This role requires to work with US/EMEA customers, hence work hours will be in accordance.

Company Description Nirmitee.io is a pioneering tech company based in Pune, revolutionizing the Healthtech and Fintech industries with smarter and faster solutions. Specializing in product engineering and software development, we empower businesses to scale their vision through cutting-edge technology and innovative solutions. Our focus on resilience, innovation, and digital transformation ensures impactful and lasting results for our partners. Role Description This is a full-time on-site role for a Business Development Executive at Nirmitee.io in Pune. The Business Development Executive will be responsible for new business development, lead generation, business communication, and account management on a day-to-day basis. Required: Experience: 2-4 years IT sales experience for IT products and services Handling overseas clients is required. Experience in using Upwork and LinkedIn is a must. Responsibilities: Market Research: Conduct market research to identify potential clients and industries for business development opportunities. Lead Generation: Generate leads through various channels such as cold calling, email campaigns, Upwork, Linkedin, and networking events. Client Engagement: Build and maintain relationships with prospective clients through effective communication and follow-up to understand their needs and requirements. Proposal Preparation: Assist in preparing proposals, presentations, and pitches for potential clients, highlighting the companys products or services. Sales Support: Provide support to the sales team in identifying opportunities, preparing sales collateral, and coordinating meetings with clients. Pipeline Management: Manage and maintain a pipeline of leads and opportunities, tracking progress and updating CRM systems accordingly. Continuous Learning: Stay updated on industry trends, market developments, and competitor activities to identify new business opportunities and improve sales strategies. Qualifications: Bachelors degree in Business Administration, Marketing, or a related field. Strong communication and interpersonal skills. Excellent organizational and time management abilities. Ability to work independently and as part of a team. Proactive attitude with a drive to achieve targets and goals.

Experience: 3-5 years A Day in the Life Champion the use of AI across Xflow s GTM functions from marketing ops to sales enablement Collaborate on paid ads and outbound campaigns bringing AI-powered workflows to improve targeting, personalization, and reporting Identify, test, and implement AI tools that boost efficiency and effectiveness in product marketing, content creation, campaign execution, and lead nurturing Build and maintain dashboards that track key GTM metrics: ROAS, pipeline velocity, sales cycle length, campaign ROI, and more Work cross-functionally with sales, account management, ops, and events to align GTM efforts Run fast experiments to test AI-driven tactics, track outcomes, and scale what works Support execution across outbound, paid ads, and GTM operations - this is a lean team, so you ll wear many hats and act as a key generalist Be the AI scout - continuously evaluate emerging tools to keep us ahead of the curve Manage GTM budgets and tool subscriptions Responsibilities AI in GTM Execution: Leverage AI tools across GTM - from content production and ads management to outbound personalization and campaign automation Set up and manage automations across lead scoring, nurturing, and routing Use AI to improve segmentation, performance tracking, and predictive analytics in paid campaigns Campaigns & Cross-Channel Ops: Collaborate with outbound and paid ads teams to launch high-converting campaigns Help set up targeting logic, landing pages, creative testing, and budget allocation Use AI to streamline campaign execution and post-campaign analysis Experimentation & Growth: Create a quarterly roadmap of experiments with defined hypotheses, metrics, and outcomes Run scrappy pilots using AI tools and automations to validate ideas and drive efficiency gains Scale repeatable playbooks across the funnel Reporting & Tooling: Own GTM dashboards and reporting for ROAS, CAC, pipeline health, attribution, and more Manage integrations across CRMs, MAPs, analytics, and intent tools Ensure data consistency and actionable reporting across marketing and sales Generalist Support & Collaboration: Directly support the Head of Marketing across high-priority GTM initiatives - ready to jump in wherever needed: from launching a new email journey to helping close the loop on attribution or optimizing an ad campaign Partner with sales, product marketing, and ops to align GTM priorities and drive business impact Metrics You ll Own GTM experiments launched and scaled Efficiency metrics: ROAS, CAC, time-to-convert, cost per lead Outbound and paid campaign performance: conversion rate, CTR, pipeline contribution Tool adoption and automation coverage across GTM stack Minimum Qualifications 3 5 years in Growth, or Marketing - ideally in a Founder s Office role or as an early member of a founding marketing team Demonstrated ability to operate independently in lean, high-ownership environments Hands-on with tools like HubSpot, Salesforce, Clay, Zapier, Clearbit, Mutiny, and ad platforms Extremely comfortable with metrics, reporting, and experimentation - we re looking for someone who is able to memorise the marketing metrics! Deep curiosity for AI and automation in GTM workflows Fast execution, great documentation habits, and a get-things-done attitude Xflow is building cross-border payments infrastructure that provides businesses access to global markets, starting with those in India and subsequently other parts of South & South East Asia. We a...

We are seeking a highly motivated, results-oriented, and experienced Sales Head to drive significant business growth by identifying, pursuing, and closing new client accounts. This role is crucial for expanding our market presence and achieving ambitious revenue targets. The ideal candidate will be a proactive self-starter with a proven track record in lead generation, sales pipeline management, and securing new logos within the IT services industry. This is a performance-driven role with a strong emphasis on commission earnings based on successful closures. Key Responsibilities: Strategic Sales Leadership: Develop and execute a comprehensive sales strategy focused on acquiring new clients and generating new revenue streams. Identify and define target markets, industry verticals, and ideal customer profiles for our IT services. Analyze market trends, competitive landscape, and customer needs to identify new business opportunities. Lead Generation & Prospecting: Proactively identify and generate high-quality leads through various channels including cold outreach, networking, industry events, social selling (LinkedIn), referrals, and online research. Build and maintain a robust sales pipeline of qualified prospects. Utilize CRM tools effectively to track leads, manage opportunities, and report on sales activities. New Logo Acquisition: Initiate and nurture relationships with key decision-makers within target organizations. Conduct compelling sales presentations and product/service demonstrations. Understand client requirements thoroughly and articulate how our IT services can address their business challenges. Develop tailored proposals and negotiate contracts to secure new business. Collaborate with the technical and delivery teams to ensure seamless project handovers and client satisfaction. Revenue Generation: Achieve and exceed aggressive sales targets for new client acquisition and revenue generation. Provide accurate sales forecasts and regularly report on sales performance. Market Intelligence & Feedback: Gather market intelligence on competitor activities, pricing strategies, and emerging technologies. Provide feedback to the marketing and product development teams to help refine service offerings and go-to-market strategies. Relationship Management (Initial Stage): Build strong initial relationships with new clients to ensure a smooth transition to account management teams or continue managing key accounts. Brand Ambassador: Represent the company professionally at all times, upholding our values and promoting our brand image. Required Skills & Qualifications: Experience: Minimum of 10 years of progressive sales experience in the IT services industry, with a proven track record of consistently exceeding new business and revenue targets. Demonstrable success in lead generation, prospecting, and closing complex deals with new logos. Experience selling a range of IT services such as Cloud Solutions (AWS/Azure/GCP), AI/ML Development, AI Chatbot Development, AI Agent Development, Testing Quality Assurance, Blockchain, OTT App Development, Quality Engineering, UI/UX. Sales Acumen: Exceptional understanding of the sales lifecycle, from lead generation to contract negotiation and closing. Strong ability to articulate value propositions and solution selling. Proven negotiation and closing skills. Communication & Interpersonal Skills: Excellent written and verbal communication skills, with the ability to present complex technical concepts clearly and concisely to business stakeholders. Strong presentation and public speaking abilities. Exceptional interpersonal skills with the ability to build rapport and trust quickly. Strategic Thinking: Ability to develop and execute effective sales strategies. Strong analytical and problem-solving skills to identify customer needs and propose appropriate solutions. Technical Aptitude: A good understanding of current IT trends and technologies relevant to our service offerings. Ability to quickly grasp new technical concepts. Self-Motivation & Drive: Highly self-motivated, disciplined, and results-oriented with a strong entrepreneurial spirit. Ability to work independently and manage time effectively in a fast-paced environment. Tools: Proficiency in CRM software (e.g., Salesforce, HubSpot, Zoho CRM) for pipeline management and reporting. Proficiency in using sales enablement tools and platforms. Education: Bachelors degree in Business Administration, Marketing, Information Technology, or a related field. MBA is a plus.

We are seeking a highly motivated and experienced Sales or Account Manager to lead business development and key account management for our BIM-related services across the Middle East and Europe. The ideal candidate will have hands-on experience with BIM projects, a solid understanding of architectural, civil, and MEP disciplines, and deep knowledge of local engineering standards in these regions. Prior experience working in the Middle East market is essential. Key Responsibilities Lead Management: Proactively handle assigned leads and generate your own pipeline through networking, market research, and outreach activities to ensure continuous business growth. New Client Acquisition: Identify and secure new clients for BIM and allied services in architectural, civil, and MEP domains within the Middle East and Europe [Experience in Architecture, Structural Engineering, Land Development, and BIM workflows preferred]. Key Account Management: Build and maintain strong relationships with existing clients, ensuring high satisfaction, repeat business, and opportunities for upselling. Market Expertise: Develop a thorough understanding of the Middle East construction market dynamics, local engineering standards, regulations, and client requirements to tailor sales strategies effectively. Technical Sales : Leverage hands-on BIM project experience and multidisciplinary knowledge to articulate the value proposition of BIM services to technical and non-technical stakeholders. Proposal & Contract Management: Collaborate with technical teams to prepare customized proposals and lead contract negotiations ensuring mutually beneficial agreements. Cross-Functional Collaboration: Work closely with BIM managers, project delivery teams, and leadership to align client expectations with project execution capabilities. Sales Reporting & Forecasting: Maintain accurate records of sales activities, pipeline status, and forecast revenue to support business planning. Brand Representation: Represent the company at industry events, client meetings, and conferences to enhance visibility and build networks. Qualifications Education: Bachelor s degree in architecture, Civil Engineering, Mechanical Engineering, or related disciplines. Experience: Minimum 5 to 7 years in sales or account management within BIM-related services or construction technology, with proven experience in the Middle East market. Technical Knowledge: Strong familiarity with BIM software (Revit, Navisworks, BIM 360), AutoCAD, Civil 3D and multidisciplinary BIM workflows covering architectural, civil, and MEP disciplines. Regional Expertise: Deep understanding of Middle East construction market, local engineering codes, standards, and client expectations. Prior direct experience in this region is critical. Sales Skills: Demonstrated ability to generate leads independently, manage assigned leads, close complex deals, and maintain key accounts. Communication: Excellent interpersonal, presentation, and negotiation skills with the ability to communicate technical concepts clearly to diverse audiences. Languages: Fluency in English is required; proficiency in Arabic or other regional languages is an advantage. Preferred Skills Experience working with international and multicultural teams. Knowledge of European construction markets and standards is a plus. Ability to coordinate between offshore and onshore teams effectively. Strong strategic thinking and problem-solving skills. Job Location: Trivandrum (Kerala) Education: Bachelor s degree in architecture BE Mechanical Engineering Civil Engineering Experience: 5 to 7yrs

"> About Prospecta Founded in 2002 in Sydney, Australia, with additional offices in India, North America, Canada, and a local presence in Europe, the UK, and Southeast Asia, Prospecta began with a mission to provide top-tier data management and automation software for enterprise clients. Over the years, we have grown into a leading data management software company. Our flagship product, MDO (Master Data Online), is an enterprise Master Data Management (MDM) platform that facilitates comprehensive data management processes from creating accurate, compliant, and relevant master data to efficient data disposal. We have established robust processes in asset-intensive industries such as Energy and Utilities, Oil and Gas, Mining, Infrastructure, and Manufacturing. Culture at Prospecta At Prospecta, our culture is centred around growth and the excitement of embracing new challenges. We have a passionate team that collaborates seamlessly to create value for our customers. Our diverse backgrounds make Prospecta an exhilarating place to work, bringing a rich tapestry of perspectives and ideas. We strive to foster an environment that is focused on both professional and personal development.Career progression here isn t just about climbing a ladder it s about experiencing a continuous flow of exciting, meaningful opportunities that enhance personal development and technical mastery, all under the mentorship of exceptional leaders. Our interconnected organizational structure focuses on agility, responsiveness, and achieving tangible outcomes. If you re someone who thrives in a dynamic environment, enjoys wearing multiple hats, and is willing to go the extra mile to achieve goals, Prospecta is the workplace for you. We courageously push boundaries in everything we do, while sharing a sense of fun and celebrating both small and big wins. About the Job Position: Account Executive Location: London Role Summary: In this Prospecta is seeking an Account Executive to join our growing team. Join a late-stage Series-A funded, rapidly growing SaaS Data Management organization. Account Executive are expected to prospect, build, and close ACV revenue. Extremely competitive comp plan, and Prospecta s MDO platform s Endorsed App status with SAP gives you access to one of the largest sales organizations in the world to collaborate and execute sales cycles together. Account Executive are expected to build and develop trusted relationships with partners like SAP and others. Key Responsibilities Expands sales within existing and/or new accounts while building relationships with key customer decision makers. Develops and executes a strategic and comprehensive business plan for each account, including identifying core customer requirements and mapping the benefits of Prospecta s solutions to customer business requirements. Develop and manage alliances / channels (including some large global SI s) within your region to drive revenue from alliance partners. Expected to build and develop trusted relationships with partners like SAP and others. Timely documentation within CRM of customer and activity data. Accountable for accurate forecasting, achieving quarterly targets, and the implementation of agreed account and business plans. Collaborates with extended internal teams (marketing, alliances, presales, etc.) to develop an effective plan for the assigned client base, to include account plans, territory marketing activities. Promotes Prospecta s products, maximizes brand recognition and mindshare, and publicizes success stories. Demonstrates product to business stakeholders. Respond to RFP s / RFI s and draft proposals and SOW s. Prospect net new customer base and adopt foot at the door approach to open net new logos. Provides customer feedback to internal stakeholders for product, systems, and process improvements. Sell-to and interact with executive-level customer decision makers, to include up to CXO levels. Must have: 1-5 years of SaaS/Enterprise Software sales experience. A Hunter with a demonstrated track record of exceeding quarterly targets. Fully adept at consultative effectiveness and establishing trust with internal and external customers. Experience with account management and expanding solution footprints within existing customers Understanding of a customer s decision-making process, goals, strategies, and business objectives. Expert-level presentation, customer service, financial/business acumen, and negotiation skills at all levels of customer engagement. Keeping up with product information and updates. Complete, big picture understanding of the business and technical contexts of key accounts. Graduate or higher educational background. Good to have Prior direct SAP or SAP ecosystem experience is an advantage for this role. Driven, self-starter who exudes leadership on territory and compels others to get on board. Use experience and knowledge to resolve complex issues in creative and effective ways. Hands on approach and attitude to get things done. What will you get: Growth Path: At Prospecta, your career journey is one of growth and opportunity. Here, depending on your career journey you can either kickstart your career or accelerate your professional development in a dynamic environment. Your success is our priority, and as you demonstrate your abilities and achieve results, you ll have the chance to advance into a Sales Manager role. We re committed to helping you elevate your experience and skillsets, providing you with the tools, support, and opportunities to reach new heights in your career. Benefits: Competitive salary. Generous paid time off. Ongoing learning & career development. Annual company events and workshops. How to Apply: If you are ready to be part of an innovative and forward-thinking organization, send your resume and cover letter to careers@prospecta.com Join us at Prospecta and take the first step towards an exciting and rewarding career

Job Description We are seeking an experienced and strategic Senior Account Manager to nurture and grow relationships with key customers. This role is critical in driving customer satisfaction, maximizing account value, and identifying new revenue opportunities within your portfolio. You will work cross-functionally to ensure client needs are not only met but exceeded, positioning yourself as a trusted advisor and long-term partner to your customers. The ideal candidate brings a strong blend of consultative selling, account management, and communication skills, with a demonstrated ability to build lasting relationships and drive revenue through upselling and cross-selling strategies. Roles & Responsibilities Manage and grow a portfolio of key accounts to ensure high levels of customer satisfaction and retention. Identify and pursue new business opportunities within existing accounts. Build and maintain a strong sales pipeline, including forecasting and reporting on key performance metrics. Drive revenue growth by identifying cross-sell and up-sell opportunities aligned to customer goals. Collaborate with cross-functional teams such as Product, Marketing, and Customer Success to deliver value-driven solutions. Act as a strategic partner to customers by understanding their business objectives and offering tailored solutions. Stay informed of market trends, industry developments, and competitor offerings to better position Freshworks products. Qualifications 4-6 years of experience in a customer-facing sales or account management role. Proven experience in building and maintaining strategic client relationships. Demonstrated ability to articulate complex ideas to a diverse audience, adapting as needed for varying levels of technical or business understanding. Experience managing both large and small accounts independently. Strong track record of meeting or exceeding revenue and retention targets. Bachelors degree in Business, Marketing, or a related field (preferred). Skills Inventory Customer Relationship Management: Ability to build long-term partnerships with clients and become their go-to advisor. Strategic Selling: Experience identifying customer goals and aligning them to product capabilities for value-based sales. Sales Pipeline Management: Skilled in maintaining and growing a pipeline; adept at accurate forecasting and timely reporting. Cross-functional Collaboration: Comfortable working with internal teams across functions to drive customer outcomes. Communication: Excellent written and verbal communication skills, including experience delivering client-facing presentations. Initiative & Ownership: Self-starter capable of independently managing customer success and retention. Analytical Thinking: Ability to identify trends or risks across the customer portfolio and propose proactive solutions.

What if companies had truly informed, engaged, and influential employees This is the challenge that Sociabble decided to take up in 2014, by launching an SAAS platform for Internal Communication , Employee Advocacy , and Employee Engagement . 11 years later, Sociabble is used in more than 180 countries, by companies such as Coca-Cola, Mars, Accor, EDF, Tata, Capgemini, Generali. International since day 1, the company has offices in Paris, Lyon, Boston and Mumbai. Sociabble was founded by two pioneers of the Internet, Jean-Louis B nard and Laurent Gauthier, entrepreneurs and investors for more than 25 years. By building the company, they were inspired by the best of U.S.-based SAAS platforms, without being constrained by the caricatures or culture of Silicon Valley start-ups. They created a boostrapping culture. Sociabble is identified by U.S. analysts as one of the best solutions on the market today. Simplicity, kindness, respect, exemplarity, fairness, and trust are the values around which the company has developed. The teams consist of a mix of experienced and junior professionals, to facilitate day-to-day learning through mentoring. It is in the Customer Success team that a permanent position is vacant: Customer Account Manager As a Customer Account Manager, you are responsible for the business strategy and development of your client portfolio in APAC. Your mission is to ensure customer satisfaction, retention, and growth of strategic accounts by aligning their business challenges with Sociabble s solutions. You are the key partner for client decision-makers (C-level, Sponsors, Communication, HR, IT ) and oversee the entire customer lifecycle, from onboarding to partnership development, working closely with a Digital Project Manager (DPM) and liaising with Product teams. Your role is structured around four strategic pillars: Account management Responsible for driving growing financial revenue by securing renewals and identifying growth opportunities within your portfolio Build a strong network within your accounts and develop high-level strategic relationships with key decision-makers (C-level) in a business partnership mindset Manage the entire sales cycle, from identifying and qualifying needs to presenting tailored solutions, handling commercial proposals, negotiations, and closing deals within your portfolio Strategic advisory Act as a trusted advisor to clients (C-levels, Sponsors, Communication, HR ), understanding their business challenges and guiding them on engagement strategies related to communication and advocacy Define the Success Plan alongside the DPM and ensure its alignment with the client s strategic goals Lead regular check-ins and steering committees, bringing together the client s project team and executive stakeholders Driving Sociabble deployment & adoption Oversee project support, primarily executed by the DPM in charge of operational execution and technical coordination, across all project phases (before, during, and after deployment) Ensure that project actions executed with the DPM align with the client s long-term strategic needs Relay client feedback to the Product teams to contribute to platform improvements Proactively suggest internal process enhancements to optimize the customer experience Inspire, manage & share knowledge Working directly with the DPM, you ensure a clear division of responsibilities and create an efficient, dynamic working environment Embody Sociabble s values, fostering a culture of excellence and collaboration among colleagues and clients Qualifications The ideal Candidate Education & experience University degree in commercial, digital, or engineering fields 4+ years of hands-on experience as an Account Manager with project management exposure 3+ years of experience handling both indian & APAC clients Sales & account management expertise Strong background in long and complex sales cycles, using various methodologies Proven ability to manage multiple projects simultaneously in a fast-paced environment Full sales cycle experience: renewals, upsells, cross-sells, and negotiations Languages & work Style Fluent in English (C2) mandatory Highly autonomous, self-motivated, and results-driven Ability to perform at a high level in a full-remote setting Strong team player, able to collaborate effectively across teams and departments Proactive mindset, taking initiative and anticipating client needs Stakeholder engagement & client relations Skilled at engaging with C-level executives, HR Directors, Communication Directors, and Project Managers Ability to build and maintain long-term strategic relationships, including with large accounts Strong service orientation, with a mix of analytical and synthesis skills Essential skills & knowledge Expertise in new technologies, SaaS, and digital transformation Deep understanding of internal communication, social networks, and community management Team management experience is a plus while not mandatory, prior leadership or mentoring experience is highly valued Mandatory experience (please note that applications that do not meet these criteria cannot be considered) Minimum 4 years in a related position, including experience handling APAC customers Fully bilingual in English(C2 level required) Proven experience managing the full sales cycle (renewals, upsell, cross-sell, negotiation) Ability to manage multiple complex projects simultaneously Demonstrated expertise in High-Touch portfolio management Our perks: Join an international Scale Up SaaS that s certified as a Great Place to Work and as a Best Workplace for 2023. Explore your new role with personalized and comprehensive onboarding , followed by workshops, Friday trainings, and year-round training sessions! Enjoy benefits designed for your well-being at work: healthcare support, paid leaves and sick days . Find your perfect balance with hybrid and flexible work (#LI-Hybrid), all while reuniting with your team in our beautiful office in Bombay each Thursdays. Connect with your colleagues through numerous events : afterworks, team buildings, town halls. Choose a committed company : partnership with Tree Nation, where each Sociabble employee plants trees to offset their CO2 emissions. Embody our values : kindness, ambition, humility. At Sociabble, we are Bootstrappers . Our recruitment process: Video meeting (45 minutes) via Teams with Lousia, Talent Acquisition. Manager interview (1h30) with Laura, Chief Customer Officer. Interview (45 minutes) with Krusha, Head & Director of APAC. Simulation (1h) with Krusha, Laura & Jeoffrey, Customer Success Director. Informal meeting (15 minutes) with Vaibhavi, Digital Project Manager. Reference check Important information before applying: Permanent Position Based in Mumbai All your information will be kept confidential according to EEO guidelines.

Job Title: Product Sales Specialist CPaaS (Communication Platform as a Service) Location: Mumbai and Bangalore Type: Full-Time Overview: We are seeking a highly motivated and experienced Client Service Manager to manage and grow client relationships across ourCPaaS (Communication Platform as a Service) offerings. The ideal candidate will act as a strategic partner, ensuring seamless service delivery, optimizing performance, and driving customer satisfaction across messaging channels such as WhatsApp Business, SMS, and Promotional Subscription Services (PSS). Key Responsibilities: Serve as the primary point of contact for clients using our CPaaS solutions. Build and maintain strong client relationships by understanding their communication goals and helping them leverage CPaaS effectively. Manage client lifecycle including onboarding and implementation. Collaborate with internal teams (sales, technical, product) to deliver best-in-class communication solutions. Monitor campaign and platform performance metrics (e.g., delivery rates, engagement, opt-outs) and provide actionable insights. Address client queries, troubleshoot issues, and escalate complex cases when needed. Stay current with industry trends and regulatory updates (e.g., WhatsApp API changes, TRAI DLT, PSS compliance) to offer proactive guidance. Identify growth opportunities, including upselling and cross-selling relevant CPaaS features. Ensure full compliance with platform policies and regulatory standards. Requirements: Bachelor s degree in Business, Marketing, Communications, or a related field. 2+ years of experience in client service, account management, or a related role, preferably withinCPaaS. Strong understanding of CPaaS platforms including messaging APIs, delivery infrastructure, DLT registration, and compliance. Excellent interpersonal, communication, and client management skills. Ability to manage multiple client relationships and campaigns in a fast-paced environment. Analytical mindset with the ability to interpret performance data and provide strategic insights. Proficiency with CRM systems, project management tools, and Microsoft Office Suite. Familiarity with recent market trends and evolving regulatory frameworks in the digital messaging and telecom space. Preferred Qualifications: Experience in conversational marketing, chatbot-based engagement, or enterprise messaging. Understanding of automation workflows, customer journeys, and message personalization. Knowledge of regulatory compliance for telecom messaging, including TRAI, DLT, and WhatsApp Business policies.

Skill required: Procure to Pay - Account Management Designation: Procure to Pay Operations New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.boosting vendor compliance, cutting savings erosion, improving discount capture using preferred suppliers, and in confirming pricing and terms prior to payment. Responsible for accounting of goods and services, through requisitioning, purchasing and receiving. Also look after order sequence of procurement and financial process end to end. The Accounts Payable Processing team focuses on designing, implementing, managing and supporting accounts payable activities by applying the relevant processes, policies and applications. The team is responsible for timely and accurate billing and processing of invoices, managing purchase and non-purchase orders and two-way and three-way matching of invoices.The Accounts Payable Processing team focuses on designing, implementing, managing and supporting accounts payable activities by applying the relevant processes, policies and applications. The team is responsible for timely and accurate billing and processing of invoices, managing purchase and non-purchase orders and two-way and three-way matching of invoices. What are we looking for Experience of Vendor Invoice Processing & related controls Experience of Vendor Payment processing & related controlsExperience of T&E processing & related controls Experience of Vendor Reconciliations Experience of Vendor Master Update Experienced in Helpdesk - Query resolution Experience of PTP Month End Close Tasks Experienced in preparation of GRIR Reconciliations Good Written Communication skills Good Verbal Communication Skills Ready to work in night shiftsDecent operational knowledge of MS Excel Prior experience in Great Plains, AS400 & Navision Roles and Responsibilities: Process vendor invoices/ credit notes in agreed timeframe Process urgent invoices in agreed timeframe Validate invoices and identify non-compliant invoices and send these back to required stakeholders Understanding importance of business exceptions, rules and guidelines Basic account knowledge, entry impact on supplier ledger Invoice, Credit memo, discount capture Raise query to internal business or supplier while parking the invoice using appropriate reason Able to do Multiple follow ups on hold/park /stuck invoices as via emails or calls with relevant parties for driving resolution as per business guidelines Ability to comprehend information available on invoice for country specific Tax/VAT guidelines Ensure Invoice data is correctly captured in the ERP/workflow system Process PO invoices following 2 way/ 3 way match Process Non PO invoices following required approvals Manage and follow up invoice exceptions Perform quality check of invoices/ credit notes Ensure adequacy of process controls being in place Ensure compliance to policies and procedure Manage periodic audit Keep documentation update Manage and ensure control on GRIR, vendor debit balances, direct debits, Invoice on holds etc. Ensure all SLA and KPls are met Creating/validating payment schedule as per business guidelines Process vendor payment runs as per the defined schedule following parameters given in Desktop procedure Process urgent payment in agreed timeframe availing all required approvals Ensure quality review of the payment proposals Ensure Pre payment and post payment validations are performed Co-ordinate with Vendor master team to manage the invoices/vendor hold Confirm Payment run is debited from the bank account Ensure next payment run is performed post bank reconciliation is done by RTR side and Co-ordinate with banking team to manage payment exceptions and vendor refunds Generate payment remittance advice and ensure these are sent to the vendors on timely basis Maintaining relevant payment approval audit trail for audit and compliance purposes Perform Duplicate audit check Do the RCAs for duplicate or erroneous payment Qualification Any Graduation

Role & responsibilities Lead Generation & Cold Outreach Identify and connect with US-based healthcare providers via LinkedIn, email, and cold calls. Develop targeted prospect lists and initiate sales conversations. Generate qualified leads and schedule meetings for deal closures. Client Acquisition: Develop strategies to acquire new clients in the healthcare domain. Focusing on medical coding/billing, claims processing, denial management and provider-payer solutions. Account Management: Build and maintain long-term relationships with clients, ensuring satisfaction and repeat business opportunities. Market Research: Analyze industry trends, competitor strategies, and market demands to position our services effectively. Sales & Business Development Pitch medical billing & revenue cycle management services to healthcare providers. Handle client queries, objections, and negotiations. Work closely with a US-based sales closer (if applicable) to finalize contracts. CRM & Reporting Maintain a structured sales pipeline in Salesforce/HubSpot. Provide weekly reports on lead conversion and sales performance. Achieve and exceed monthly/quarterly revenue targets. Preferred candidate profile Bachelor's/Masters degree in Business, Healthcare Management, or a related field. Proven track record in selling RCM services, medical billing, or healthcare IT solutions. Strong knowledge of healthcare revenue cycle, payer-provider processes, and compliance (HIPAA, ICD-10, CPT coding, etc.). Experience in cold calling, email marketing, and lead generation. Excellent communication, negotiation, and presentation skills. Proficiency in CRM software (Salesforce, HubSpot, Zoho, etc.). Ability to work in a target-driven sales environment with a focus on revenue growth. Our EVP (Employee Value proposition) 5 Days working Career progression and continuous Learning Development (Technical, Soft skills, Communication, Leadership) Rewards and Recognition programs Standard Salary as per market norms Equal career opportunities, No discrimination Magnificent & Dynamic Culture Festival celebrations & fun events Location : Ahmedabad Onsite job Interested one can apply for this amazing opportunity who are ready to relocate .

Skill required: Procure to Pay - Account Management Designation: Procure to Pay Operations Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.boosting vendor compliance, cutting savings erosion, improving discount capture using preferred suppliers, and in confirming pricing and terms prior to payment. Responsible for accounting of goods and services, through requisitioning, purchasing and receiving. Also look after order sequence of procurement and financial process end to end. The Accounts Payable Processing team focuses on designing, implementing, managing and supporting accounts payable activities by applying the relevant processes, policies and applications. The team is responsible for timely and accurate billing and processing of invoices, managing purchase and non-purchase orders and two-way and three-way matching of invoices.Accounts Payable Processing team focuses on designing, implementing, managing and supporting accounts payable activities by applying the relevant processes, policies and applications. The team is responsible for timely and accurate billing and processing of invoices, managing purchase and non-purchase orders and tvw-way and three-way matching of invoices. What are we looking for Good understanding of Vendor Invoice Processing & related controls Good understanding of Vendor Payment processing & related controls Good understanding of T&E processing & related controls Experience of Vendor ReconciliationsExperience of Vendor Master Update Experienced in Helpdesk - Query resolution Good understanding of PTP Month End Close Tasks Experienced in preparation of GRIR Reconciliations Good Written Communication Good Verbal Communication Skills Good hands on experience in MS Excel Ready to work in night shiftsUnderstanding of RPAs Knowledge of current technologies in PTP domain Prior experience in PTP Transformation/improvement initiatives Prior experience in Great Plains, AS400 & Navision Roles and Responsibilities: Process vendor invoices/ credit notes in agreed timeframe Process urgent invoices in agreed timeframe Validate invoices, identify non-compliant invoices and send these back to required stakeholders Understanding importance of business exceptions, rules and guidelines Basic account knowledge, entry impact on supplier ledger Invoice, Credit memo, discount capture Raise query to internal business or supplier while parking the invoice using appropriate reason Able to do Multiple follow ups on hold/park /stuck invoices as via emails or calls with relevant parties for driving resolution as per business guidelines Ability to comprehend information available on invoice for country specific Tax/VAT guidelines Ensure Invoice data is correctly captured in the ERP/workflow system Process PO invoices following 2 way/ 3 way match Process Non PO invoices following required approvals Manage and follow up invoice exceptions Perform quality check of invoices/ credit notes Ensure adequacy of process controls being in place Ensure compliance to policies and procedureManage periodic audit and keep documentation update Manage and ensure control on GRIR, vendor debit balances, direct debits, Invoice on holds etc. Ensure all SLA and KPls are met Creating/validating payment schedule as per business guidelines Process vendor payment runs as per the defined schedule following parameters given in Desktop procedureProcess urgent payment in agreed timeframe availing all required approvals Ensure quality review of the payment proposals Ensure Pre payment and post payment validations are performed Co-ordinate with Vendor master team to manage the invoices/vendor hold Confirm Payment run is debited from the bank account Ensure next payment runs is performed post bank reconciliation is done by RTR side Co-ordinate with banking team to manage payment exceptions and vendor refunds Generate payment remittance advice and ensure these are sent to the vendors on timely basis Maintaining relevant payment approval audit trail for audit and compliance purposes Perform Duplicate audit check Do the RCAs for duplicate or erroneous payment Maintaining duplicate audit tracker until duplicate payments are received Keep documentation update, Manage periodic audit Ensure compliance to policies and procedure Ensure adequacy of process controls being in place Qualification Any Graduation

Skill required: Procure to Pay - Account Management Designation: Procure to Pay Operations Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.boosting vendor compliance, cutting savings erosion, improving discount capture using preferred suppliers, and in confirming pricing and terms prior to payment. Responsible for accounting of goods and services, through requisitioning, purchasing and receiving. Also look after order sequence of procurement and financial process end to end. The Accounts Payable Processing team focuses on designing, implementing, managing and supporting accounts payable activities by applying the relevant processes, policies and applications. The team is responsible for timely and accurate billing and processing of invoices, managing purchase and non-purchase orders and two-way and three-way matching of invoices.The Accounts Payable Processing team focuses on designing, implementing, managing and supporting accounts payable activities by applying the relevant processes, policies and applications. The team is responsible for timely and accurate billing and processing of invoices, managing purchase and non-purchase orders and two-way and three-way matching of invoices. What are we looking for Good understanding of Vendor Invoice Processing & related controls Good understanding of Vendor Payment processing & related controls Good understanding of T&E processing & related controls Experience of Vendor ReconciliationsExperience of Vendor Master Update Experienced in Helpdesk - Query resolution Good understanding of PTP Month End Close Tasks Experienced in preparation of GRIR Reconciliations Good Written Communication Good Verbal Communication Skills Good hands on experience in MS Excel Ready to work in night shifts Decent operational knowledge of MS ExcelKnowledge of current technologies in PTP domain Prior experience in Great Plains, AS400 & Navision Roles and Responsibilities: Process vendor invoices/ credit notes in agreed timeframe Process urgent invoices in agreed timeframe Validate invoices and identify non-compliant invoices and send these back to required stakeholders Understanding importance of business exceptions, rules and guidelines Basic account knowledge, entry impact on supplier ledger Invoice, Credit memo, discount captureRaise query to internal business or supplier while parking the invoice using appropriate reason Able to do Multiple follow ups on hold/park /stuck invoices as via emails or calls with relevant parties for driving resolution as per business guidelines Ability to comprehend information available on invoice for country specific Tax/VAT guidelinesEnsure Invoice data is correctly captured in the ERP/workflow system Process PO invoices following 2 way/ 3 way match Process Non PO invoices following required approvals Manage and follow up invoice exceptions Perform quality check of invoices/ credit notes Ensure adequacy of process controls being in place Ensure compliance to policies and procedure Manage periodic audit Keep documentation update Manage and ensure control on GRIR, vendor debit balances, direct debits, Invoice on holds etc. Ensure all SLA and KPls are met Creating/validating payment schedule as per business guidelines Process vendor payment runs as per the defined schedule following parameters given in Desktop procedure Process urgent payment in agreed timeframe availing all required approvals Ensure quality review of the payment proposals Ensure Pre payment and post payment validations are performed and co-ordinate with Vendor master team to manage the invoices/vendor hold Confirm Payment run is debited from the bank account Ensure next payment runs is performed post bank reconciliation is done by RTR side Co-ordinate with banking team to manage payment exceptions and vendor refunds Generate payment remittance advice and ensure these are sent to the vendors on timely basis Maintaining relevant payment approval audit trail for audit and compliance purposes Perform Duplicate audit check Do the RCAs for duplicate or erroneous payment Maintaining duplicate audit tracker until duplicate payments are received Qualification Any Graduation

Skill required: Order to Cash - Cash Application Processing Designation: Order to Cash Operations Specialist Qualifications: BCom Years of Experience: 7 to 11 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Optimizing working capital, providing real-time visibility and end-to-end management of revenue and cash flow, and streamlining billing processes. This team over looks the entire processes that starts from customers inquiry, sales order to delivery and invoicing. The Cash Application Processing team focuses on solving queries related to cash applications and coordination with the customers. The role requires a good understanding of cash applications, the process of applying unapplied cash, reconciliation of suspense account in cash application, and process them from payment receipt to finalization.Receive and deposit customer payments, apply cash remittances and credits/ adjustments, maintain bad debt reserves and allowances, prepare Accounts Receivable reporting, and post and reconcile Accounts Receivable activity to the general ledger. What are we looking for EducationGraduate Degree in Accounting, Finance or CommerceSolid working knowledge of ERP Systems.Strong Cash Application processing knowledgeDebt write offs, Partner Account Management, Account Reconciliation, and Partner SupportPreparation and Delivery of Manual Invoices, Credit Memos and AdjustmentsException Handling for Automated Statement Distribution & Collections NotificationEducationGraduate Degree in Accounting, Finance or Commerce Solid working knowledge of ERP Systems.Meeting expectations and delivering measurable results regardless of obstaclesPlanning and coordinating own work to meet commitments and quality expectationsDemonstrating professionalism and integrity in interactions with clients/customers and othersResponding appropriately as issues arise or circumstances changeWorking collaboratively with other team members (client/customer and Accenture) from different disciplines and backgrounds Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification BCom

Skill required: Marketing Operations - Account Management Designation: Delivery Lead Associate Director Qualifications: Any Graduation Years of Experience: 18 to 28 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Help balance increased marketing complexity and diminishing marketing resources. Drive marketing performance with deep functional and technical expertise, while accelerating time-to-market and operating efficiencies at scale through Data and Technology, Next Generation Content Services, Digital Marketing Services & Customer Engagement and Media Growth Services.Role requires Digital Marketing Ads & Promotion creation/designImplement client account plans through relationship development and opportunity pursuits that builds deeper client relationships. Includes monitoring existing services to identify opportunities that provide additional and innovative value to the client. What are we looking for Help balance increased marketing complexity and diminishing marketing resources. Drive marketing performance with deep functional and technical expertise, while accelerating time-to-market and operating efficiencies at scale through Data and Technology, Next Generation Content Services, Digital Marketing Services & Customer Engagement and Media Growth Services.Role requires Digital Marketing Ads & Promotion creation/designOrganize, categorize and publish content and information using specific tools and channels, for use by different groups and individuals within the organization.Responsible for leading and managing the delivery of projects, ensuring they are completed on time and within budget, while also driving profitability and continuous success through quality service and cost managementProficiency in leadership, project management, communication, problem-solving, and business acumen to effectively lead teams, manage projects, and drive results. Roles and Responsibilities: This role requires proactive identification, definition and solving of complex problems that have impact on the direction of the business or work effort, where analysis of situations requires an in-depth knowledge of Accenture It requires development and execution of strategy to achieve key business objectives in area of responsibility Interaction is with senior management levels at a client and/or within Accenture, involving negotiation or influencing on critical matters Individual should have wide latitude in decision making and determination of objectives and approaches to critical assignments Decisions have a major and lasting impact on areas outside of own responsibility Individual manages large complex teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shift Qualification Any Graduation

Position Summary: The Key Account Manager for Vouchers & Services will be responsible for managing and growing relationships with strategic partners in the digital services ecosystem, driving revenue growth through gift cards, vouchers, subscription services, and experience-based offerings. This role requires deep understanding of digital commerce, service delivery models, and consumer behavior in the services segment. Key Responsibilities: Strategic Account Management Manage and grow relationships with top-tier service providers, gift card issuers, and digital service platforms Develop and execute account-specific growth strategies aligned with partner objectives and marketplace goals Serve as primary point of contact for key accounts, ensuring exceptional partner experience and satisfaction Conduct regular business reviews with key partners to assess performance and identify expansion opportunities Negotiate commercial terms, revenue sharing agreements, and exclusive partnership deals Develop long-term strategic roadmaps for key account partnerships and service expansion Manage complex account escalations and resolve business-critical issues Digital Service Portfolio Management Drive growth across gift cards, vouchers, subscription services, and experience vouchers Develop and implement promotional strategies for digital services including festival campaigns and seasonal offers Optimize service catalog and pricing strategies in collaboration with service partners Monitor and analyze service performance metrics including adoption rates, redemption patterns, and customer satisfaction Identify opportunities for new service categories and digital product innovations Coordinate with technology teams on API integrations and service delivery enhancements Manage service-level agreements (SLAs) and ensure delivery performance standards Business Development & Partnership Expansion Identify and onboard new premium service providers and digital platforms Develop exclusive service launches and first-to-market digital offerings Negotiate and secure preferential commercial terms and exclusive distribution rights Explore new service verticals including fintech, edutech, healthtech, and lifestyle services Develop white-label and co-branded service opportunities Coordinate with fintech partners for payment solutions and financial services integration Manage partnerships with subscription platforms and recurring service providers Revenue Growth & Performance Optimization Drive GMV growth and market share expansion for key voucher and service accounts Develop pricing strategies and promotional mechanics for digital services Optimize customer acquisition and retention strategies for service categories Analyze customer data and usage patterns to inform service development and positioning Implement cross-selling and upselling strategies for complementary services Manage revenue forecasting and target achievement for key accounts Coordinate with marketing teams on customer acquisition campaigns and retention programs Technology Integration & Innovation Collaborate with technology teams on API integrations and service platform enhancements Ensure seamless service delivery and real-time processing capabilities Manage digital wallet integrations and payment gateway optimizations Coordinate with product teams on user experience improvements and feature development Implement automated service delivery and instant fulfillment solutions Manage service tracking, analytics, and performance monitoring systems Drive innovation in service delivery models and customer experience Operational Excellence & Compliance Ensure smooth onboarding process for new service partners and digital platforms Coordinate with operations teams for seamless service launches and promotional campaigns Manage service catalog quality, product descriptions, and terms & conditions accuracy Ensure compliance with regulatory requirements for financial services, insurance, and digital payments Manage customer service protocols for voucher redemption and service delivery issues Coordinate with legal teams on service agreements, terms of service, and compliance matters Implement fraud prevention and security measures for digital service transactions Market Intelligence & Strategic Planning Conduct market research and competitive analysis within digital services and voucher segments Monitor fintech trends, subscription economy developments, and service innovation patterns Analyze customer behavior data and service usage patterns to inform strategic decisions Provide insights on emerging service categories and digital transformation opportunities Collaborate with category teams on service assortment planning and gap analysis Develop category-specific content strategies and customer education initiatives Track and report on competitive service offerings and pricing strategies Cross-Functional Collaboration Work closely with marketing teams on service campaigns and customer acquisition strategies Collaborate with finance teams on revenue recognition, settlement processes, and financial reconciliation Partner with technology teams on platform enhancements and integration requirements Support customer service teams with service-specific issues and escalation management Collaborate with legal and compliance teams on regulatory requirements and contract negotiations Work with data analytics teams on performance tracking and business intelligence Coordinate with international teams on global service partnerships and expansion Required Qualifications: Education & Experience Bachelor's degree in Business Administration, Marketing, Finance, or related field 4-5 years of experience in key account management, business development, or partnership management Prior experience in fintech, digital services, or financial services industries preferred Experience with e-commerce platforms, digital payments, or marketplace operations

Job Summary: We are looking for a relationship-focused Key Account Manager to manage strategic partnerships with major home and lifestyle retailers. The successful candidate will drive growth through home improvement stores, furniture retailers, department stores, and lifestyle specialty channels. Key Responsibilities: Strategic Account Development Onboard & manage key home and lifestyle retail accounts including home improvement chains, furniture stores, and lifestyle retailers. Develop comprehensive account strategies for different home and lifestyle segments. Execute joint business planning with major home goods retailers. Identify opportunities for category expansion in home and lifestyle spaces. Home Retail Relationship Management Build strong partnerships with buyers, merchandisers, and category managers at home retailers. Conduct regular business reviews focused on home and lifestyle categories. Manage relationships with home improvement and lifestyle trade associations. Coordinate with lifestyle brands on retailer-specific initiatives. Sales & Revenue Growth Achieve sales targets across assigned home and lifestyle retail accounts. Negotiate shelf space, promotional terms, and seasonal display opportunities. Plan and execute home improvement and lifestyle selling strategies. Monitor account performance across different home product categories. Market Intelligence & Insights Track home and lifestyle retail trends and competitive landscape. Provide market insights on home consumer behavior and lifestyle preferences. Monitor home improvement retail calendar and seasonal activities. Analyze home and lifestyle consumer shopping patterns across channels. Operational Excellence Coordinate with logistics team on furniture delivery and home goods fulfillment. Manage home product installations and customer service requirements. Handle returns, exchanges, and home goods-specific customer issues. Ensure smooth processing of bulky item orders and delivery scheduling. Requirements: Bachelors degree. 4–8 years of experience in Key Account Management or Sales, preferably in the Home & Lifestyle or Consumer Goods sector. Experience working with online marketplaces and/or modern retail chains. Strong negotiation, presentation, and relationship-building skills. Proficiency in Excel, PowerPoint, and data-driven decision-making. Excellent communication and coordination abilities.

Job Title: Senior Account Manager Service-Based Clients Location: "Remote" Job Type: Full-Time About the Role: We are looking for a seasoned Account Manager with over 10 years of experience in managing service-based client relationships . This role requires a strategic thinker with a deep understanding of client needs, a proactive mindset, and a proven ability to manage and grow long-term partnerships. Key Responsibilities: Serve as the primary point of contact for high-value, long-term service clients. Build and maintain strong, consultative relationships with senior client stakeholders. Understand client business goals and align our services to support their objectives. Drive retention, satisfaction, and account growth through regular touchpoints, performance reviews, and strategic planning. Collaborate cross-functionally with internal teams to ensure seamless service delivery. Identify upsell/cross-sell opportunities and contribute to revenue growth. Handle complex issues with maturity and professionalism, ensuring timely resolution. Monitor and report on client satisfaction, KPIs, and account health. Requirements: 10+ years of experience in Account Management or Client Services, specifically working with service-based clients . Proven track record of building and maintaining long-term, high-value client relationships. Strong communication, negotiation, and stakeholder management skills. Deep understanding of service delivery models and client lifecycle management. Ability to manage multiple client relationships across industries and geographies. Familiarity with CRM systems, account planning tools, and service operations. Bachelor's degree in Business, Marketing, or related field (MBA preferred but not required). Preferred Experience: Background in professional services, consulting, outsourcing, IT services, or similar industries. Experience in handling enterprise-level clients or multi-million dollar accounts.

Job Title: Senior Account Manager Service-Based Clients Location: "Remote" Job Type: Full-Time About the Role: We are looking for a seasoned Account Manager with over 10 years of experience in managing service-based client relationships . This role requires a strategic thinker with a deep understanding of client needs, a proactive mindset, and a proven ability to manage and grow long-term partnerships. Key Responsibilities: Serve as the primary point of contact for high-value, long-term service clients. Build and maintain strong, consultative relationships with senior client stakeholders. Understand client business goals and align our services to support their objectives. Drive retention, satisfaction, and account growth through regular touchpoints, performance reviews, and strategic planning. Collaborate cross-functionally with internal teams to ensure seamless service delivery. Identify upsell/cross-sell opportunities and contribute to revenue growth. Handle complex issues with maturity and professionalism, ensuring timely resolution. Monitor and report on client satisfaction, KPIs, and account health. Requirements: 10+ years of experience in Account Management or Client Services, specifically working with service-based clients . Proven track record of building and maintaining long-term, high-value client relationships. Strong communication, negotiation, and stakeholder management skills. Deep understanding of service delivery models and client lifecycle management. Ability to manage multiple client relationships across industries and geographies. Familiarity with CRM systems, account planning tools, and service operations. Bachelor's degree in Business, Marketing, or related field (MBA preferred but not required). Preferred Experience: Background in professional services, consulting, outsourcing, IT services, or similar industries. Experience in handling enterprise-level clients or multi-million dollar accounts.

Qualitkiosk technologies is hiring a BDM/KAM - Global Capability Centres (GCCs) Location: Pune / Gurgaon / Mumbai/ Remote Experience: 5+ years Were looking for a sharp, driven Sales Leader to join us to lead our growth in the expanding GCC ecosystem across Pune and Gurgaon regions. You'll drive end-to-end sales from prospecting, positioning, and conversion to post-sales hyper care till engagements stabilize. If you've handled GCCs before and love consultative selling please share your updated resume on deepa.radhakrishnani@qualitykiosk.com About the Role: With the increasing footprint of Global Captive Centers (GCCs) in India, QualityKiosk is looking to onboard a dynamic and experienced Sales Manager to lead strategic business development efforts in this segment. The ideal candidate should bring proven experience in managing GCC accounts and an in-depth understanding of their evolving needs and expectations. Key Responsibilities: Business Development & Account Management: Identify, engage, and build trusted relationships with key decision-makers in GCCs. Position QualityKiosks offerings effectively within target accounts and drive demand-generation initiatives. Build a pipeline of opportunities and convert them into long-term engagements. Client Engagement & Stakeholder Mapping: Understand the structure and stakeholder ecosystem within GCCs and identify the right touchpoints for successful positioning. Build personalized engagement strategies for CXOs, IT Heads, and Business Unit Leaders. Execution & Delivery Alignment: Ensure smooth onboarding and address client-specific requirements swiftly and efficiently. Collaborate with internal delivery teams to ensure client commitments are met. Provide proactive post-sales hyper care till the engagement stabilizes. Market Intelligence & Strategy: Stay updated on market dynamics, emerging GCCs, and potential whitespace opportunities. Share competitive insights and work closely with marketing and presales teams to tailor proposals and messaging. Must-Have Skills: Strong relationships and networks within established GCCs in India Exceptional interpersonal and communication skills Proven ability to drive complex sales cycles independently Quick in execution and follow-through Good-to-Have Skills: Out-of-the-box thinking and problem-solving approach Prior experience in positioning quality assurance, testing, or digital solutions to GCCs Understanding of BFSI, Retail, or Manufacturing verticals (preferred)

Working with the sales force and sales manager to design and execute weekly e-mail campaigns Researching marketing data and target prospects (in coordination with the sales force) Working within Zoho (Customer Relationship Management System) to keep updates of prospects and customers This involves uploading new contacts, editing contact information to keep it current, and removing obsolete contacts Building lists of prospects Assisting the office manager and the account management and fulfillment department with tasks Uploading and managing data from prospect-building websites and other sources Keeping data files neat and organized Sending out weekly mailers with brochures and other sales literature Maintaining a library of case studies and links Supporting the sales team with preparation of RFPs (Request for Proposal) Keeping the sales force updated with marketing statistics, such as click-through rates, other metrics and analytics Other administrative duties as they become necessary

Overview: We are seeking a dynamic and results-driven Business Development and Account Manager to join our team. This role focuses on building and nurturing relationships with OEMs, manufacturers, design studios, and consultants across US and Europe. The ideal candidate will have a strong background in engineering design & project engagement, and account management, with a proven ability to drive significant revenue growth through strategic relationship building. Key Responsibilities: Identify and pursue new business opportunities with OEMs, manufacturers, design studios, and consultants. Develop and execute strategic account plans to penetrate and expand existing accounts, focusing on long-term partnerships. Leverage engineering design knowledge to understand client needs and offer tailored solutions. Engage in project management activities along with delivery team to ensure successful delivery of services and alignment with client expectations. Build and maintain strong relationships with key stakeholders, facilitating effective communication throughout the project lifecycle. Collaborate with cross-functional teams to coordinate project execution and enhance client satisfaction. Prepare and deliver engaging presentations and proposals that highlight our engineering capabilities and value proposition. Monitor industry developments and adjust strategies accordingly to maintain a competitive edge. Achieve or exceed sales targets and contribute to the overall growth of the company. Qualifications: Bachelors degree in Mechanical engineering/Production Engineering and Business, or a related field. Minimum of 8 years of proven experience in business development and account management, specifically within the engineering and ITES sectors, with a total professional experience of 12 to 15 years. Strong understanding of engineering design processes and project engagement methodologies. Excellent communication, negotiation, and interpersonal skills, with the ability to build rapport with diverse stakeholders. Strong analytical and problem-solving abilities, demonstrating a strategic approach to account management. Ability to work independently and as part of a team in a fast-paced environment.

Lead Operations Support Analyst About Providence Providence, one of the US s largest not-for-profit healthcare systems, is committed to high quality, compassionate healthcare for all. Driven by the belief that health is a human right and the vision, Health for a better world , Providence and its 121, 000 caregivers strive to provide everyone access to affordable quality care and services. Providence has a network of 51 hospitals, 1, 000+ care clinics, senior services, supportive housing, and other health and educational services in the US. Providence India is bringing to fruition the transformational shift of the healthcare ecosystem to Health 2. 0. The India center will have focused efforts around healthcare technology and innovation, and play a vital role in driving digital transformation of health systems for improved patient outcomes and experiences, caregiver efficiency, and running the business of Providence at scale. Why Us Best In-class Benefits Inclusive Leadership Reimagining Healthcare Competitive Pay Supportive Reporting Relation Senior Analyst 2(Level 1. 5 Support) About the Role We are looking for a highly skilled and customer-focused Tier 1. 5 Support Engineer to join our IT Service Desk team. The Tier 1. 5 Engineer is responsible for handling advanced support issues, resolving escalated technical problems, and serving as the point of contact between Tier 1 support and specialized IT teams. This role requires strong troubleshooting capabilities, excellent communication, and a deep understanding of IT infrastructure and end-user technologies Our Team culture: Work environment, which is collaborative and driven by Learning, Attention to details & Empathy towards customer Empowering & Enabling individuals and teams to realize their full potential. Focus on outcomes, solving our users pain points & predictable delivery Data driven decision making on vision & roadmap of IT Service Desk. What will you be responsible for: The ideal candidate will have a blend of technical, process & operational skills in service desk management, operations, customer interactions, call handling. The candidate should be skilled at applying her/ his experience with a focus on problem solving, supporting systems, operational excellence, service quality, reduction of manual toil with focus on End User experience. Candidate should be highly collaborative and has good working experience in Global operating setups. Customer Service : Personal responsibility for customer satisfaction. Professionally represents the Face and Voice of IT in difficult situations, consistently strives to listen, understand, and support the needs of others in a sensitive manner. Quality : Performs challenging tasks efficiently and effectively. Anticipates problems and takes corrective action prior to completing the task. Sets challenging objectives and works against self-defined standards of excellence to continually improve personal performance. Problem Solving : Strong attention to detail and outstanding analytical skills. Collaboration : Ability to work effectively to build relationships with colleagues, customers, and management through positive interaction. Flexibility and response to change : Proven ability to organize multiple efforts and to respond to shifting priorities. Demonstrated ability to study, understand, adapt, and respond effectively to a constantly changing environment. Communications : Listens with sensitivity and openness. Actively seeks constructive feedback and remains open and receptive to it. Anticipates the information needs of others. Proven skills in communicating with clinical and technical customers. What would your day look like Handle incidents and service requests escalated from Tier 1 support via ITSM tools (e. g. , ServiceNow ) Troubleshoot and resolve hardware, software, and network issues for end users. Provide support for Windows/Mac OS, Microsoft 365, VPN, printers, mobile devices, and collaboration tools. Identify area of opportunity for latest Knowledge Articles towards enhanced FCR and supportability. Ensure production solutions are reliable, secure, and effective and that implemented solutions are continuously monitored and documented. Look for opportunities to Left Shift and Right Shift tickets to reduce overall customer pain points, manual toil, and cost per ticket. Execute operational excellence, tracking metrics and KPIs to drive governance, quality, and efficiency. Influence and improve existing processes through innovative behaviors and effective change management. Perform Data Quality Audit on Incident logging. Suggest required changes towards deriving incident patterns and trends. Perform monthly Incident Pattern and Theme analysis . Execute opportunities and drive automation to improve KPIs on ticket reduction, ticket cycle time and resolution rate. Perform administrative tasks and troubleshooting in the following environments including Citrix, Active Directory, Single Sign-On services, E-mail Exchange, Patient electronic health records and other applications as needed. Support Active Directory tasks: password resets, user account management, group policy troubleshooting. Manage remote access and connectivity issues (e. g. , Citrix, VPN, RDP). Perform root cause analysis for recurring issues and document resolutions. Escalate unresolved incidents to Tier 3 or specialized teams with detailed documentation. Follow ITIL best practices for incident, problem, and change management. Support software deployments, updates, patching, and imaging of systems. Who are we looking for 5-7 years of Industry experience in Service Management, Service Operations, IT Service Desk Operations Good Communications skills (Fluent English) Flexibility to work in 24*7 work environment ITIL v4 Foundation certification (Preferred) Required Skills: MS Outlook, Word, Excel, Internet, Power BI, SQL Experience with Active Directory, Exchange Online, and ITSM ticketing tools. BE/B-Tech or Equivalent degree. Providence s vision to create Health for a Better World aids us to provide a fair and equitable workplace for all in our employment, whether temporary, part-time or full time, and to promote individuality and diversity of thought and background, and acknowledge its role in the organization s success. This makes us committed towards equal employment opportunities, regardless of race, religion or belief, color, ancestry, disability, marital status, gender, sexual orientation, age, nationality, ethnic origin, pregnancy, or related needs, mental or sensory disability, HIV Status, or any other category protected by applicable law. In furtherance to our mission in building a more inclusive and equitable environment, we shall, from time to time, undertake programs to assist, uplift and empower underrepresented groups including but not limited to Women, PWD (Persons with Disabilities), LGTBQ+ (Lesbian, Gay, Transgender, Bisexual or Queer), Veterans and others. We strive to address all forms of discrimination or harassment and provide a safe and confidential process to report any misconduct. Contact our Integrity hotline also, read our Code of Conduct . Apply now Find similar jobs:

Sr. Operations Support Analyst About Providence Providence, one of the US s largest not-for-profit healthcare systems, is committed to high quality, compassionate healthcare for all. Driven by the belief that health is a human right and the vision, Health for a better world , Providence and its 121, 000 caregivers strive to provide everyone access to affordable quality care and services. Providence has a network of 51 hospitals, 1, 000+ care clinics, senior services, supportive housing, and other health and educational services in the US. Providence India is bringing to fruition the transformational shift of the healthcare ecosystem to Health 2. 0. The India center will have focused efforts around healthcare technology and innovation, and play a vital role in driving digital transformation of health systems for improved patient outcomes and experiences, caregiver efficiency, and running the business of Providence at scale. Why Us Best In-class Benefits Inclusive Leadership Reimagining Healthcare Competitive Pay Supportive Reporting Relation Senior Analyst 1(Level 1. 5 Support) About the Role We are looking for a highly skilled and customer-focused Tier 1. 5 Support Engineer to join our IT Service Desk team. The Tier 1. 5 Engineer is responsible for handling advanced support issues, resolving escalated technical problems, and serving as the point of contact between Tier 1 support and specialized IT teams. This role requires strong troubleshooting capabilities, excellent communication, and a deep understanding of IT infrastructure and end-user technologies Our Team culture: Work environment, which is collaborative and driven by Learning, Attention to details & Empathy towards customer Empowering & Enabling individuals and teams to realize their full potential. Focus on outcomes, solving our users pain points & predictable delivery Data driven decision making on vision & roadmap of IT Service Desk. What will you be responsible for: The ideal candidate will have a blend of technical, process & operational skills in service desk management, operations, customer interactions, call handling. The candidate should be skilled at applying her/ his experience with a focus on problem solving, supporting systems, operational excellence, service quality, reduction of manual toil with focus on End User experience. Candidate should be highly collaborative and has good working experience in Global operating setups. Customer Service : Personal responsibility for customer satisfaction. Professionally represents the Face and Voice of IT in difficult situations, consistently strives to listen, understand, and support the needs of others in a sensitive manner. Quality : Performs challenging tasks efficiently and effectively. Anticipates problems and takes corrective action prior to completing the task. Sets challenging objectives and works against self-defined standards of excellence to continually improve personal performance. Problem Solving : Strong attention to detail and outstanding analytical skills. Collaboration : Ability to work effectively to build relationships with colleagues, customers, and management through positive interaction. Flexibility and response to change : Proven ability to organize multiple efforts and to respond to shifting priorities. Demonstrated ability to study, understand, adapt, and respond effectively to a constantly changing environment. Communications : Listens with sensitivity and openness. Actively seeks constructive feedback and remains open and receptive to it. Anticipates the information needs of others. Proven skills in communicating with clinical and technical customers. What would your day look like Handle incidents and service requests escalated from Tier 1 support via ITSM tools (e. g. , ServiceNow ) Troubleshoot and resolve hardware, software, and network issues for end users. Provide support for Windows/Mac OS, Microsoft 365, VPN, printers, mobile devices, and collaboration tools. Identify area of opportunity for latest Knowledge Articles towards enhanced FCR and supportability. Ensure production solutions are reliable, secure, and effective and that implemented solutions are continuously monitored and documented. Look for opportunities to Left Shift and Right Shift tickets to reduce overall customer pain points, manual toil, and cost per ticket. Execute operational excellence, tracking metrics and KPIs to drive governance, quality, and efficiency. Influence and improve existing processes through innovative behaviors and effective change management. Perform Data Quality Audit on Incident logging. Suggest required changes towards deriving incident patterns and trends. Perform monthly Incident Pattern and Theme analysis . Execute opportunities and drive automation to improve KPIs on ticket reduction, ticket cycle time and resolution rate. Perform administrative tasks and troubleshooting in the following environments including Citrix, Active Directory, Single Sign-On services, E-mail Exchange, Patient electronic health records and other applications as needed. Support Active Directory tasks: password resets, user account management, group policy troubleshooting. Manage remote access and connectivity issues (e. g. , Citrix, VPN, RDP). Perform root cause analysis for recurring issues and document resolutions. Escalate unresolved incidents to Tier 3 or specialized teams with detailed documentation. Follow ITIL best practices for incident, problem, and change management. Support software deployments, updates, patching, and imaging of systems. Who are we looking for 2-5 years of Industry experience in Service Management, Service Operations, IT Service Desk Operations Good Communications skills (Fluent English) Flexibility to work in 24*7 work environment ITIL v4 Foundation certification (Preferred) Required Skills: MS Outlook, Word, Excel, Internet, Power BI, SQL Experience with Active Directory, Exchange Online, and ITSM ticketing tools. BE/B-Tech or Equivalent degree. Providence s vision to create Health for a Better World aids us to provide a fair and equitable workplace for all in our employment, whether temporary, part-time or full time, and to promote individuality and diversity of thought and background, and acknowledge its role in the organization s success. This makes us committed towards equal employment opportunities, regardless of race, religion or belief, color, ancestry, disability, marital status, gender, sexual orientation, age, nationality, ethnic origin, pregnancy, or related needs, mental or sensory disability, HIV Status, or any other category protected by applicable law. In furtherance to our mission in building a more inclusive and equitable environment, we shall, from time to time, undertake programs to assist, uplift and empower underrepresented groups including but not limited to Women, PWD (Persons with Disabilities), LGTBQ+ (Lesbian, Gay, Transgender, Bisexual or Queer), Veterans and others. We strive to address all forms of discrimination or harassment and provide a safe and confidential process to report any misconduct. Contact our Integrity hotline also, read our Code of Conduct . Apply now Find similar jobs: