270 Windows Os Jobs

Level L 1 Experience Range 2-3 Years Required Skills Set Window, OS, Outlook 365. Trouble Shooting, Service Now tools knowledge Salary Range 19,000-21,000 Qualification Graduate and IT Related diploma Certification Optional Technical Question A user reports that their computer is running slow. What steps would you take to diagnose and resolve the issue? What is OS and its functionality How do you troubleshoot a computer that is not powering on? What are the differences between Windows 10 and macOS in terms of user interface and key features? How do you check the IP address of a computer running Windows? How do you install additional RAM in a desktop computer? What tools or software do you use to diagnose hardware issues on a laptop? How would you install a printer on a Windows computer? A user is unable to open Microsoft Word. How would you troubleshoot this issue? ow do you troubleshoot network connectivity issues on a desktop computer? Explain the difference between a wired and wireless network connection. What are some common signs that a computer might be infected with malware? How do you reset a users password in Active Directory? How do you handle a situation where a user is frustrated and not cooperating during a technical support call? Do you know how to log a ticket and which tool you have used for it. Have you used remote desktop tools like Team Viewer or Remote Desktop Connection? Describe your experience. How would you assist a user remotely who is located in a different office?

Level-5+ Years Location-Hyderabad. 30 Days - Immediate Joiner JD for Developer - 1. Ideal candidate must have 5-9 years of experience in desktop-based software design & development 2. Primary Skills - C++/VC++ (Windows OS, desktop application), Secondary Skills - Java Script or C# .Net 3. Having Experience on SCADA/HMI software or industrial automation domain 4. Having Experience on protocol implementation (like Modbus) 5. Having Experience on Object oriented analysis and design 6. Familiar with Tools - Visual Studio, Azure DevOps / TFS, WireShark. ",

Provide chat and email-based technical support, troubleshoot software issues, document cases, follow up for resolution, escalate when needed, collaborate with internal teams, and contribute to process improvement and training. Perks and benefits Remote work options, fixed shifts with weekly offs

Required Skills Technology | End User Issues | Printer+Scanner+Outoook+MS Office+Applications Behavioral | Aptitude | Communication Behavioral | Aptitude | Information Processing Education Qualification : Any Graduate (Engineering / Science) 1. Handle incoming calls, emails, and chat from the users. Some account may require working on rotational shift 2. Ability to comprehend end users from international locations over the phone 3. Recording, classifying and prioritizing tickets 4. Providing initial support and troubleshooting based on Knowledge Base articles 5. Contributing to Knowledge Base with new articles 6. Taking a remote of an end users machine if required while troubleshooting 7. Routing requests to the appropriate support groups\ third party suppliers when tickets are not resolved during initial support 8. Monitoring the status and documenting the progress towards resolution of all open tickets 9. Keeping affected users informed about the progress. 10. Escalating the process if necessary 11. Resolution confirmation and closure of tickets within the SLA 12. Attend trainings and complete certifications for set competencies Technical Skills 1. Ability to differentiate between different type of IT assets 2. Basic troubleshooting on different versions of Windows OS. eg, Windows XP. Windows 7, Windows 10 and Windows 11 3. Understanding of desktop applications and how do they work, installation and uninstallation 4. Ability to support users in business applications based on SOP s 5. Troubleshooting Desktop/Application remotely 6. Ability to carry out Disk management, Disk Encryption, Wireless configuration 7. Ability to check utilization and availability, ability to perform start up and shut down services by following SOP 8. Ability to Install and configure email client, troubleshoot connectivity issues 9. Ability to troubleshoot calls for printers and copiers locally and remotely Desired Skills: - Understanding of domain setup and ability to add / remove computers to domain - (For MSP and Enterprise)

We are seeking an experienced IT Administrator to manage end-user support, system administration, and network troubleshooting within a hybrid Windows and Mac environment. The ideal candidate will be responsible for laptop setup and support , Office 365 and XDR administration , and office network management , including Wi-Fi troubleshooting and configuration . Key Responsibilities: Provide day-to-day technical support for Windows and Mac laptops including hardware/software issues, OS troubleshooting, and application support. Handle installation and configuration of new laptops and peripheral devices. Administer and maintain Office 365 services : Exchange Online, Teams, SharePoint, OneDrive, and user licensing. Install, configure, and manage XDR/EDR tools for endpoint protection (e.g., Microsoft Defender XDR, CrowdStrike). Monitor and troubleshoot office Wi-Fi issues (access points, SSID, bandwidth, connectivity drops). Administer and maintain the office LAN/WAN , including switches, routers, firewalls (basic), and VPN. Maintain and update hardware/software inventory and asset records . Coordinate with vendors or ISPs for service issues and procurement. Apply system patches, firmware updates , and ensure endpoint compliance with IT policies. Document IT procedures, configurations, and troubleshooting guides. Required Skills & Qualifications: 3+ years of experience in IT support or system/network administration. Strong working knowledge of Windows 10/11 and macOS platforms. Experience with Office 365 administration (users,mailboxes, password reset, mail backup, licenses). Experience with End Point Security deployment and incident handling . Proficient in troubleshooting Wi-Fi and basic network issues (DNS, DHCP, IP conflicts, wireless access points). Familiarity with network devices : switches, routers, basic firewall rules. Comfortable with ticketing systems , remote support tools , and documentation. Excellent communication, organizational, and problem-solving skills.

Role Description The Senior (L2-L3) Active Directory Administrator would need to have at least 5 to 12 years of directly related experience supporting Active Directory operations and engineering. Resolves and appropriately completes assigned cases and change requests and acts as an escalation for support issues. Applies new solutions through research and collaboration with team and determines course of action for new application initiatives. Implements new software solutions as required by the business. The core infrastructure technology duties include enterprise Microsoft Active Directory and Windows file services architecture creation and management, global system security and policy configuration, and top-level support for enterprise-wide initiatives. Technical Skill : Active Directory Domain Services (AD DS) Active Directory Certificate Services Azure AD Microsoft CA, PKI Group Policy Objects Windows Severs 2012, 2016, 2019 Active Directory Federation Services DNS, DHCP, DFS PowerShell, Scripting Technical Experience : Experience on Microsoft Windows Server Administration, Active Directory administration and Azure AD administration. Capable to handle All Major Incidents related to Active Directory and Domain environment. Strong understanding of architecting and configuring Microsoft Windows OS technology including Active Directory Forests, Domains, Trusts, DNS, DHCP, Group Policy and Organizational Units. Implementation, management and troubleshooting of the Active Directory Domain Forest. Creation and removal of domains. Multi-forest management within the Active Directory as well as dealing with one-way and two-way trust relationships. Hands-on experience & Strong knowledge in AD Migrations, Transitions, Active directory Forest Implementation. Experience in AD Inter-Forest Migration using AD Manager, Quest/ADMT tools, AD connect deployments, AD Upgradation projects. Deployment/Administration of Azure AD Connect Tool, Configuring Synchronization Rules, Troubleshoot Synchronization Issues. Add, remove, and configure Active Directory sites, sitelinks, and subnets. Diagnose and resolve problems associated with the Directory Replication service. Hands-on experience & Strong knowledge in Shell Scripting and automation - Power Shell. Hands-on experience & Strong knowledge ADFS, DFS, Windows PKI. Working within the Active Directory database for maintenance, recovery, and troubleshooting. Monitoring connectivity, synchronization, replication, netlogon, time services, FSMO roles, schema, NTDS database partitions, DNS settings, SRV records, and trust relationships. Monitor and resolve security/ Vulnerability situations at all levels of the domain to ensure a stable and secure domain server environment. Advanced level of Administration of Windows server with active directory, DNS, DHCP and High Availability. Implement, monitor, and maintain Active Directory DC design, Schema, OU design, Active Directory replication topology, and DC backup/restore procedures. Utilize logical problem solving to find creative solutions to problems in the environment on a broad scale. Assist in management and support of internal and external DNS systems. Assist in management and support of internal DHCP architecture and scoping. Create and update technical documentation of operating procedures as needed. Able to work in 24x7 Shift environments, mostly on USA shifts. Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests. Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visitr1rcm.com Visit us on Facebook

Role Description The Senior (L2-L3) Active Directory Administrator would need to have at least 5 to 8 years of directly related experience supporting Active Directory operations and engineering. Resolves and appropriately completes assigned cases and change requests and acts as an escalation for support issues. Applies new solutions through research and collaboration with team and determines course of action for new application initiatives. Implements new software solutions as required by the business. The core infrastructure technology duties include enterprise Microsoft Active Directory and Windows file services architecture creation and management, global system security and policy configuration, and top-level support for enterprise-wide initiatives. Technical Skill : Active Directory Domain Services (AD DS) Active Directory Certificate Services Azure AD Microsoft CA, PKI Group Policy Objects Windows Severs 2012, 2016, 2019 Active Directory Federation Services Virtualizations DNS, DHCP, DFS PowerShell, Scripting Technical Experience : Experience on Microsoft Windows Server Administration, Active Directory administration and Azure AD administration. Capable to handle All Major Incidents related to Active Directory and Domain environment. Strong understanding of architecting and configuring Microsoft Windows OS technology including Active Directory Forests, Domains, Trusts, DNS, DHCP, Group Policy and Organizational Units. Implementation, management and troubleshooting of the Active Directory Domain Forest. Creation and removal of domains. Multi-forest management within the Active Directory as well as dealing with one-way and two-way trust relationships. Hands-on experience & Strong knowledge in AD Migrations, Transitions, Active directory Forest Implementation. Experience in AD Inter-Forest Migration using AD Manager, Quest/ADMT tools, AD connect deployments, AD Upgradation projects. Deployment/Administration of Azure AD Connect Tool, Configuring Synchronization Rules, Troubleshoot Synchronization Issues. Add, remove, and configure Active Directory sites, sitelinks, and subnets. Diagnose and resolve problems associated with the Directory Replication service. Hands-on experience & Strong knowledge in Shell Scripting and automation - Power Shell. Hands-on experience & Strong knowledge ADFS, DFS, Windows PKI. Working within the Active Directory database for maintenance, recovery, and troubleshooting. Monitoring connectivity, synchronization, replication, netlogon, time services, FSMO roles, schema, NTDS database partitions, DNS settings, SRV records, and trust relationships. Monitor and resolve security/ Vulnerability situations at all levels of the domain to ensure a stable and secure domain server environment. Advanced level of Administration of Windows server with active directory, DNS, DHCP and High Availability. Implement, monitor, and maintain Active Directory DC design, Schema, OU design, Active Directory replication topology, and DC backup/restore procedures. Utilize logical problem solving to find creative solutions to problems in the environment on a broad scale. Assist in management and support of internal and external DNS systems. Assist in management and support of internal DHCP architecture and scoping. Create and update technical documentation of operating procedures as needed. Able to work in 24x7 Shift environments, mostly on USA shifts. Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests. Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visitr1rcm.com Visit us on Facebook

Role Description The Senior (L2-L3) Active Directory Administrator would need to have at least 5 to 8 years of directly related experience supporting Active Directory operations and engineering. Resolves and appropriately completes assigned cases and change requests and acts as an escalation for support issues. Applies new solutions through research and collaboration with team and determines course of action for new application initiatives. Implements new software solutions as required by the business. The core infrastructure technology duties include enterprise Microsoft Active Directory and Windows file services architecture creation and management, global system security and policy configuration, and top-level support for enterprise-wide initiatives. Technical Skill : Active Directory Domain Services (AD DS) Active Directory Certificate Services Azure AD Microsoft CA, PKI Group Policy Objects Windows Severs 2012, 2016, 2019 Active Directory Federation Services Virtualizations DNS, DHCP, DFS PowerShell, Scripting Technical Experience : Experience on Microsoft Windows Server Administration, Active Directory administration and Azure AD administration. Capable to handle All Major Incidents related to Active Directory and Domain environment. Strong understanding of architecting and configuring Microsoft Windows OS technology including Active Directory Forests, Domains, Trusts, DNS, DHCP, Group Policy and Organizational Units. Implementation, management and troubleshooting of the Active Directory Domain Forest. Creation and removal of domains. Multi-forest management within the Active Directory as well as dealing with one-way and two-way trust relationships. Hands-on experience & Strong knowledge in AD Migrations, Transitions, Active directory Forest Implementation. Experience in AD Inter-Forest Migration using AD Manager, Quest/ADMT tools, AD connect deployments, AD Upgradation projects. Deployment/Administration of Azure AD Connect Tool, Configuring Synchronization Rules, Troubleshoot Synchronization Issues. Add, remove, and configure Active Directory sites, sitelinks, and subnets. Diagnose and resolve problems associated with the Directory Replication service. Hands-on experience & Strong knowledge in Shell Scripting and automation - Power Shell. Hands-on experience & Strong knowledge ADFS, DFS, Windows PKI. Working within the Active Directory database for maintenance, recovery, and troubleshooting. Monitoring connectivity, synchronization, replication, netlogon, time services, FSMO roles, schema, NTDS database partitions, DNS settings, SRV records, and trust relationships. Monitor and resolve security/ Vulnerability situations at all levels of the domain to ensure a stable and secure domain server environment. Advanced level of Administration of Windows server with active directory, DNS, DHCP and High Availability. Implement, monitor, and maintain Active Directory DC design, Schema, OU design, Active Directory replication topology, and DC backup/restore procedures. Utilize logical problem solving to find creative solutions to problems in the environment on a broad scale. Assist in management and support of internal and external DNS systems. Assist in management and support of internal DHCP architecture and scoping. Create and update technical documentation of operating procedures as needed. Able to work in 24x7 Shift environments, mostly on USA shifts. Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests. Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visitr1rcm.com Visit us on Facebook

Provide troubleshooting resolution Resolve issues Mac/Windows & Linux. Provide support for remote staff using Anydesk Responding to emails. Manage client inventory using our Assetze software. Candidate that has learning ability, and will to excel.

Role & responsibilities In this role, you can expect to: Write code to design, develop, maintain and implement scalable, flexible and user-friendly software modules in a given product. Completes major portions of complex functional specs/design documents and/or maintenance assignments. Identify and suggest solutions to problems of significant scope while generating engineering test plans from functional specification documents. Develop secure and highly performant services and APIs Develop compute/memory efficient solutions that maintain system responsiveness under normal/peak processing. Use distributed computing to validate and process large volumes of data. Continuously scale our systems for additional users/transactions, reducing/eliminating latency. Collaborate with technical support and operations to deploy, monitor, and patch as necessary fixes and enhancements. Ensure the maintainability and quality of code Evaluate technologies we can leverage, including open-source frameworks, libraries, and tools as applicable for new feature development. To fly high in this role, you have: 6+ years of programming experience in an enterprise-scale environment, with strong hands-on experience programming in C/C++/Golang and Python/Bash/other scripting languages Strong knowledge of TCP/IP protocol stack, HTTP, DNS, and other related protocols Strong hands-on development experience in networking and security systems and applications on Windows Operating systems Strong code design, profiling and verification skills Strong knowledge of data structures, algorithms and designing for performance, scalability and availability Strong knowledge and experience with various SQL and NoSQL databases Strong experience in designing and building multithreaded distributed systems Strong, demonstrated ability to develop code in high-volume applications and large data sets Experience in agile software development practices and DevOps It would be great if you also have: Development experience in multiple operating systems - Windows, Linux, MacOS Development experience in web technologies and API frameworks, such as Javascript, CSS, REST

Job Title: Level 3 Technical Support Engineer Location: Hyderabad / Coimbatore (Work from Office) CTC: 9.5 LPA Shift: European Shift Key Responsibilities: 1. Fixing patches, Data Migrations, Incident Management, back up & recovery, Hardware software management and Server maintenance. 2. Office 365, Azure, Windows, VPN, API support, Remote Support, Application support, integration support 3. Mail Server, DNS Server, File Server, Linux, Windows & MAC OS, Windows Admin, Virtualization, Network Topology, Server Backup, VM Ware, & Active directory. 4. Troubleshooting network connectivity problems such as router configurations, IP. 5. Troubleshoot network connectivity issues, including router configurations, and provide support for Mail Servers, DNS Servers, and File Servers across Linux, Windows, and macOS operating systems. Work Model: Full-time, Work from Office (Hyderabad preferred). Working hours: 10 hours/day with a 1-hour break. Outstation candidates will get : 1. Travel ticket & accommodation 14 days

Primary Skills: SCCM administration, infrastructure management and SCCM client troubleshootingExperience in managing infrastructure - Windows OS, SQL DatabaseGood knowledge of scripting and development e.g. VB script, PowerShell Secondary Skill: Knowledge in Storage, and Network TechnologiesKnowledge of Service management techniques including incident, problem, change, release management JD: Perform MECM infrastructure upgrades, configuration, support, and maintenance. Take lead to drive other teams for new initiatives related to MECM. Provide 16.5 x 7 support on MECM service following a global Rota and follow-the-sun support. Proactively plan and manage the upgrade of MECM servers and MECM clients. Perform performance tuning and capacity planning for MECM infrastructure. Troubleshooting of incidents, including joining crisis call and working with teams and vendors for a resolution. Adhere to internal process to support the service, including change management, and incident management policy. Responsible for the troubleshooting of incidents, including joining crisis call and working with teams and vendors for a resolution. Ensures that MECM infrastructure meets the service availability metrics by monitoring MECM and Adaptiva services, client healthiness, performance tuning and capacity planning & troubleshooting advanced MECM related issues. Perform pro-active analysis on day-to-day work to obtain automation on deliveries thereby reducing repetitive and standardized tasks/processes. Automate processes wherever possible/feasible. Ensure appropriate documentation is created or kept up to date. Knowledge, Experience & Qualifications: 4 to 7 years of relevant IT experience, with minimum 4 years of strong MECM knowledge with proven experience in supporting MECM infrastructure & Windows OS in large enterprise environment. Experience in managing infrastructure - Windows OS, SQL Database In-depth knowledge in Windows server and desktop OS, WSUS and SQL server. Knowledge in Storage, and Network Technologies Good knowledge of scripting and development e.g. VB script, PowerShell CCM Client installation workflow & troubleshooting server logs and client logs. Software Package/Application deployment workflow & troubleshooting server logs and client logs. MECM Server policies creation, workflow and Server and Client level troubleshooting with Logs flow Software update/ patching deployment workflow & troubleshooting server logs and client logs. Software and Hardware Inventory workflow & troubleshooting server logs and client logs. DCM, assets compliance baseline creation, deployment, workflow and troubleshooting server logs and client logs. Familiar with workflow of MECM/MECM content distribution, troubleshooting skills to resolve the content distribution issues. Basic knowledge on OS deployment, build process and troubleshooting server logs and client logs. Basic knowledge on DRS or SQL replication and understand Multi level MECM hierarchy. Extensive hands-on experience in SQL query writing to fetch the customized inventory reports. Basic knowledge of PowerShell Script Experience in supporting Adaptiva would be an added advantage. Effective and clear communication skills (written, oral and listening), with ability to describe complex technical scenarios in a concise manner depending on the audience. Proven ability to work across geographies and time zones with a variety of teams. Strong sense of ownership & urgency, ability to prioritize, attention to detail, flexibility, sense of vigilance & adherence to all compliance procedures & policies. Knowledge of Service management techniques including incident, problem, change, release management Ability to work under stress to deliver projects and handle critical system incidents. Working Hours Candidates are expected to have a flexible approach in working and often required to work in shifts (including 16.5x7) and weekends. Regular working days are from Mon to Fri or 5 days working depending upon the shift ROTA. Candidates are required to be able provide on call support during weekends or non-business hours based on Rota. Major Challenges of the Role Managing the high level of critical and unplanned work that is presented to the team. Developing expertise of HSBCs infrastructure. Pressures to deviate from globally agreed policies, procedures, tools, and processes. Overcoming aversion to change in the organization and business practices. Primary Skills: SCCM administration, infrastructure management and SCCM client troubleshootingExperience in managing infrastructure - Windows OS, SQL DatabaseGood knowledge of scripting and development e.g. VB script, PowerShell Secondary Skill: Knowledge in Storage, and Network TechnologiesKnowledge of Service management techniques including incident, problem, change, release management JD: Perform MECM infrastructure upgrades, configuration, support, and maintenance. Take lead to drive other teams for new initiatives related to MECM. Provide 16.5 x 7 support on MECM service following a global Rota and follow-the-sun support. Proactively plan and manage the upgrade of MECM servers and MECM clients. Perform performance tuning and capacity planning for MECM infrastructure. Troubleshooting of incidents, including joining crisis call and working with teams and vendors for a resolution. Adhere to internal process to support the service, including change management, and incident management policy. Responsible for the troubleshooting of incidents, including joining crisis call and working with teams and vendors for a resolution. Ensures that MECM infrastructure meets the service availability metrics by monitoring MECM and Adaptiva services, client healthiness, performance tuning and capacity planning & troubleshooting advanced MECM related issues. Perform pro-active analysis on day-to-day work to obtain automation on deliveries thereby reducing repetitive and standardized tasks/processes. Automate processes wherever possible/feasible. Ensure appropriate documentation is created or kept up to date. Knowledge, Experience & Qualifications: 4 to 7 years of relevant IT experience, with minimum 4 years of strong MECM knowledge with proven experience in supporting MECM infrastructure & Windows OS in large enterprise environment. Experience in managing infrastructure - Windows OS, SQL Database In-depth knowledge in Windows server and desktop OS, WSUS and SQL server. Knowledge in Storage, and Network Technologies Good knowledge of scripting and development e.g. VB script, PowerShell CCM Client installation workflow & troubleshooting server logs and client logs. Software Package/Application deployment workflow & troubleshooting server logs and client logs. MECM Server policies creation, workflow and Server and Client level troubleshooting with Logs flow Software update/ patching deployment workflow & troubleshooting server logs and client logs. Software and Hardware Inventory workflow & troubleshooting server logs and client logs. DCM, assets compliance baseline creation, deployment, workflow and troubleshooting server logs and client logs. Familiar with workflow of MECM/MECM content distribution, troubleshooting skills to resolve the content distribution issues. Basic knowledge on OS deployment, build process and troubleshooting server logs and client logs. Basic knowledge on DRS or SQL replication and understand Multi level MECM hierarchy. Extensive hands-on experience in SQL query writing to fetch the customized inventory reports. Basic knowledge of PowerShell Script Experience in supporting Adaptiva would be an added advantage. Effective and clear communication skills (written, oral and listening), with ability to describe complex technical scenarios in a concise manner depending on the audience. Proven ability to work across geographies and time zones with a variety of teams. Strong sense of ownership & urgency, ability to prioritize, attention to detail, flexibility, sense of vigilance & adherence to all compliance procedures & policies. Knowledge of Service management techniques including incident, problem, change, release management Ability to work under stress to deliver projects and handle critical system incidents. Working Hours Candidates are expected to have a flexible approach in working and often required to work in shifts (including 16.5x7) and weekends. Regular working days are from Mon to Fri or 5 days working depending upon the shift ROTA. Candidates are required to be able provide on call support during weekends or non-business hours based on Rota. Major Challenges of the Role Managing the high level of critical and unplanned work that is presented to the team. Developing expertise of HSBCs infrastructure. Pressures to deviate from globally agreed policies, procedures, tools, and processes. Overcoming aversion to change in the organization and business practices.

: Experience in cloud migrations to Azure using migration tools like Azure Migrate, Windows OS pre & post migration tasks Proficiency in Azure Paas/Iaas services related to migration. Strong proficiency in IaC tools like Terraform /ARM Templates or Bicep Azure DevOps (ADO), CICD pipelines" Emailanusha.r@ideslabs.com

Role & responsibilities Role & responsibilities Excellent in communication skills with Web conferencing platforms strong knowledge or Experience we have looking for along with OS knowledgeF2F Interview on 6th of May in Noida 25ARotational shifts • Provide timely and accurate resolution of customer and technical queries related to web conferencing platforms • Troubleshoot common issues involving meeting access, audio/video connectivity, recording playback, and user account concerns. • Guide users through standard configuration and usage processes for optimal product experience. • Handle inbound support cases via chat, email, or phone in accordance with defined SLAs. • Escalate complex or unresolved issues to Tier 2 support with detailed documentation. • Collaborate closely with internal teams to identify patterns, emerging issues, and share customer feedback. • Assist with creation and maintenance of knowledge base content, FAQs, and customer documentation. Required Skills & Experience: • 02 years of experience in a technical support or customer service role, preferably in a SaaS or collaboration tools environment. • Strong verbal and written communication skills. • Good understanding of web conferencing technologies, browser settings, plug-ins, and general internet troubleshooting. • Familiarity with operating systems (Windows, macOS), browsers (Chrome, Firefox, Edge), and basic network connectivity . • Excellent problem-solving skills with the ability to think logically and empathize with customer challenges. • Willingness to work in rotational shifts and adapt to a fast-paced, global support environment. Nice to Have: • Exposure to any similar web conferencing platforms. • Basic knowledge of networking (HTTP/S, ports, proxies), LMS integrations, or SSO concepts.

Job Title: System & security support engineer L2/L3 Base Location: Bangalore Work Mode: Remote Experience Required: 5+ Years Job Summary: We are looking for a seasoned L2/L3 Systems/Support Engineer with a strong background in IT infrastructure support and cybersecurity operations . The ideal candidate should have hands-on experience in monitoring, troubleshooting, and securing enterprise systems. You will be responsible for providing advanced technical support, maintaining system health, and enhancing security posture across platforms. Key Responsibilities: Provide L2/L3 technical support for infrastructure systems including servers, endpoints, and networks. Monitor and respond to incidents related to system performance, availability, and security. Troubleshoot hardware, software, and network-related issues in a timely manner. Collaborate with security teams to investigate threats, perform vulnerability assessments, and support mitigation strategies. Maintain system documentation, configurations, and change logs. Support patch management, endpoint protection, and compliance initiatives. Coordinate with cross-functional teams for system upgrades, migrations, and recovery planning. Required Skills: Minimum of 5 years of experience in System/Support Engineering with exposure to Cybersecurity . Strong knowledge of Windows/Linux servers , Active Directory , and network protocols . Experience with security monitoring tools , SIEM , and incident response processes . Familiarity with endpoint protection, firewalls, intrusion detection/prevention systems. Proficient in troubleshooting Tier 2/3 technical issues across infrastructure and application layers. Strong communication skills and the ability to collaborate effectively across teams. Good to Have: Industry certifications such as CompTIA Security+ , CEH , Microsoft Certified , or Cisco Security certifications. Experience with cloud security practices (AWS, GCP, or Azure). Knowledge of ITIL practices and ticketing systems (e.g., ServiceNow, Jira). Scripting knowledge (PowerShell, Bash, Python) for automating routine tasks. Tech Stack: Operating Systems: Windows, Linux Security Tools: SIEM, EDR, IDS/IPS, Antivirus Networking: TCP/IP, DNS, VPN, Firewall configurations Systems & Platforms: Active Directory, VMware, Cloud (AWS/GCP/Azure) Support Tools: ServiceNow, Jira, Remote Desktop, SSH Scripting: PowerShell, Bash, Python (preferred)

Skills- O365, WindowsOS, Microsoft applications Minimum 2 years of exp in Technical support with international voice. Excellent communications Immediate joiners only Location- Hyderabad (WFO) Rotational shifts Budget- Up to 6 LPA No. 7742324144

Technical Support- Team Lead Minimum 4 years of exp in Technical support with international voice and 2 Years as Team lead on papers. Only International voice exp. Location- Hyderabad (WFO) Rotational shifts Budget- Up to 9 LPA No. 7742324144

YEARS of EXPERIENCE: 4-6 Years Role and Responsibilities Expert Level Implementation skills in web development technologies Experience of Responsive design and Single Page application. Expert at problem solving and must communicate effectively with stakeholders. Assisting with capacity planning; planning, testing, configuration and execution of installations, upgrades and migrations; and implementing security controls. Experience in architectural best practices, should be able to deliver quality code. Should be able to understand SonarQube code quality metrices and reduce the code complexity. Should be able to develop pixel perfect client side page based on given design. Experienced with impact analysis and resolving in-process problems independently, or with minor input from the technical lead. Deep understanding and having experience of handling large/complex system. Proficiency in writing optimized server and client side code. Experience in using Git based version control and Git workflow Experienced with Agile development process Qualifications and Education Requirements BE / B. Tech / MCA / ME / M. Tech/Master's degree in Computer science with 5+ years of Full-Stack development experience Preferred Skills Angular 8+, JavaScript, TypeScript C#,.Net MSSQL ,Stored Procedures, Functions Nunit,Jasmine,karma, HTML 5, CSS 3, Bootstrap, Rest APIs GIT, IIS server Windows OS GOOD To Have SonarQube Understanding of UI/UX design Angular 2.x Understanding of IIS server and windows machine Additional Notes Strong English communication skills - both writing and speaking At personal level, we are looking for someone who is highly Proactive ,Result Oriented and enthusiastic to explore and identify better ways of solving problems.

We are looking for a proactive and technically skilled IT Administrator Hardware/System Engineer to manage and support the organizations IT infrastructure. The ideal candidate will be responsible for maintaining hardware systems, resolving user-level issues, managing networks, and ensuring the seamless performance of workstations and IT equipment. Key Responsibilities : - Install, configure, and troubleshoot desktops, laptops, printers, and peripherals - Perform OS installations, driver updates, and system re-imaging as needed - Monitor and maintain local networks (LAN, Wi-Fi, routers, switches) - Handle hardware repair or vendor coordination for replacements - Setup and manage user accounts, emails, and software licensing - Regularly back up data and implement disaster recovery plans - Provide technical support to employees, onsite and remotely - Maintain an inventory of IT assets and ensure hardware/software compliance - Support basic network security practices (firewall updates, antivirus, patching) - Coordinate with third-party vendors for escalations, warranty claims, and AMC support Required Skills & Qualifications : - Bachelors degree in IT, Computer Science, or a related field - 4 - 10 years of experience in IT support / system administration - Strong knowledge of Windows OS, hardware components, and system imaging - Familiarity with networking concepts, IP addressing, and basic troubleshooting - Hands-on experience with remote desktop tools, Active Directory, and antivirus software - Excellent communication and problem-solving skills - Strong understanding of IT security best practices Preferred Skills : - Knowledge of Linux OS and basic command-line operations - Experience with cloud services (Microsoft 365, Google Workspace) - Familiarity with helpdesk ticketing systems (e.g., Zoho Desk, Jira, Freshservice) - Certification : CompTIA A+ / Network+ / MCSA / CCNA (added advantage)

We are looking for a proactive and technically skilled IT Administrator Hardware/System Engineer to manage and support the organizations IT infrastructure. The ideal candidate will be responsible for maintaining hardware systems, resolving user-level issues, managing networks, and ensuring the seamless performance of workstations and IT equipment. Key Responsibilities : - Install, configure, and troubleshoot desktops, laptops, printers, and peripherals - Perform OS installations, driver updates, and system re-imaging as needed - Monitor and maintain local networks (LAN, Wi-Fi, routers, switches) - Handle hardware repair or vendor coordination for replacements - Setup and manage user accounts, emails, and software licensing - Regularly back up data and implement disaster recovery plans - Provide technical support to employees, onsite and remotely - Maintain an inventory of IT assets and ensure hardware/software compliance - Support basic network security practices (firewall updates, antivirus, patching) - Coordinate with third-party vendors for escalations, warranty claims, and AMC support Required Skills & Qualifications : - Bachelors degree in IT, Computer Science, or a related field - 4 - 10 years of experience in IT support / system administration - Strong knowledge of Windows OS, hardware components, and system imaging - Familiarity with networking concepts, IP addressing, and basic troubleshooting - Hands-on experience with remote desktop tools, Active Directory, and antivirus software - Excellent communication and problem-solving skills - Strong understanding of IT security best practices Preferred Skills : - Knowledge of Linux OS and basic command-line operations - Experience with cloud services (Microsoft 365, Google Workspace) - Familiarity with helpdesk ticketing systems (e.g., Zoho Desk, Jira, Freshservice) - Certification : CompTIA A+ / Network+ / MCSA / CCNA (added advantage)

We are looking for a proactive and technically skilled IT Administrator Hardware/System Engineer to manage and support the organizations IT infrastructure. The ideal candidate will be responsible for maintaining hardware systems, resolving user-level issues, managing networks, and ensuring the seamless performance of workstations and IT equipment. Key Responsibilities : - Install, configure, and troubleshoot desktops, laptops, printers, and peripherals - Perform OS installations, driver updates, and system re-imaging as needed - Monitor and maintain local networks (LAN, Wi-Fi, routers, switches) - Handle hardware repair or vendor coordination for replacements - Setup and manage user accounts, emails, and software licensing - Regularly back up data and implement disaster recovery plans - Provide technical support to employees, onsite and remotely - Maintain an inventory of IT assets and ensure hardware/software compliance - Support basic network security practices (firewall updates, antivirus, patching) - Coordinate with third-party vendors for escalations, warranty claims, and AMC support Required Skills & Qualifications : - Bachelors degree in IT, Computer Science, or a related field - 4 - 10 years of experience in IT support / system administration - Strong knowledge of Windows OS, hardware components, and system imaging - Familiarity with networking concepts, IP addressing, and basic troubleshooting - Hands-on experience with remote desktop tools, Active Directory, and antivirus software - Excellent communication and problem-solving skills - Strong understanding of IT security best practices Preferred Skills : - Knowledge of Linux OS and basic command-line operations - Experience with cloud services (Microsoft 365, Google Workspace) - Familiarity with helpdesk ticketing systems (e.g., Zoho Desk, Jira, Freshservice) - Certification : CompTIA A+ / Network+ / MCSA / CCNA (added advantage)

We are looking for a proactive and technically skilled IT Administrator Hardware/System Engineer to manage and support the organizations IT infrastructure. The ideal candidate will be responsible for maintaining hardware systems, resolving user-level issues, managing networks, and ensuring the seamless performance of workstations and IT equipment. Key Responsibilities : - Install, configure, and troubleshoot desktops, laptops, printers, and peripherals - Perform OS installations, driver updates, and system re-imaging as needed - Monitor and maintain local networks (LAN, Wi-Fi, routers, switches) - Handle hardware repair or vendor coordination for replacements - Setup and manage user accounts, emails, and software licensing - Regularly back up data and implement disaster recovery plans - Provide technical support to employees, onsite and remotely - Maintain an inventory of IT assets and ensure hardware/software compliance - Support basic network security practices (firewall updates, antivirus, patching) - Coordinate with third-party vendors for escalations, warranty claims, and AMC support Required Skills & Qualifications : - Bachelors degree in IT, Computer Science, or a related field - 4 - 10 years of experience in IT support / system administration - Strong knowledge of Windows OS, hardware components, and system imaging - Familiarity with networking concepts, IP addressing, and basic troubleshooting - Hands-on experience with remote desktop tools, Active Directory, and antivirus software - Excellent communication and problem-solving skills - Strong understanding of IT security best practices Preferred Skills : - Knowledge of Linux OS and basic command-line operations - Experience with cloud services (Microsoft 365, Google Workspace) - Familiarity with helpdesk ticketing systems (e.g., Zoho Desk, Jira, Freshservice) - Certification : CompTIA A+ / Network+ / MCSA / CCNA (added advantage)

We are looking for a proactive and technically skilled IT Administrator Hardware/System Engineer to manage and support the organizations IT infrastructure. The ideal candidate will be responsible for maintaining hardware systems, resolving user-level issues, managing networks, and ensuring the seamless performance of workstations and IT equipment. Key Responsibilities : - Install, configure, and troubleshoot desktops, laptops, printers, and peripherals - Perform OS installations, driver updates, and system re-imaging as needed - Monitor and maintain local networks (LAN, Wi-Fi, routers, switches) - Handle hardware repair or vendor coordination for replacements - Setup and manage user accounts, emails, and software licensing - Regularly back up data and implement disaster recovery plans - Provide technical support to employees, onsite and remotely - Maintain an inventory of IT assets and ensure hardware/software compliance - Support basic network security practices (firewall updates, antivirus, patching) - Coordinate with third-party vendors for escalations, warranty claims, and AMC support Required Skills & Qualifications : - Bachelors degree in IT, Computer Science, or a related field - 4 - 10 years of experience in IT support / system administration - Strong knowledge of Windows OS, hardware components, and system imaging - Familiarity with networking concepts, IP addressing, and basic troubleshooting - Hands-on experience with remote desktop tools, Active Directory, and antivirus software - Excellent communication and problem-solving skills - Strong understanding of IT security best practices Preferred Skills : - Knowledge of Linux OS and basic command-line operations - Experience with cloud services (Microsoft 365, Google Workspace) - Familiarity with helpdesk ticketing systems (e.g., Zoho Desk, Jira, Freshservice) - Certification : CompTIA A+ / Network+ / MCSA / CCNA (added advantage)

As a Software Developer, you will collaborate with a global team to design and develop web applications, tackling technical challenges in a fast-paced environment. You will work on UI development with Python, JavaScript, and AngularJS, build REST APIs, write tests, and contribute to CI/CD pipelines using GitLab. Strong communication skills and teamwork are essential, with experience in Optical Transport Networking, Selenium for UI testing, and shell scripting a plus. You have: Bachelor's of Engineering with 5 to 10 years of relevant work experience. Effective and cooperative work for the success of our global team. Strong interpersonal and communication skills. Ability to successfully work in a team-oriented environment. UI development with Web Application development on Windows OS and Linux. Experience with programming in Python, JavaScript, and AngularJS. Experience in writing and debugging bash and shell scripts, as well as writing web UI Tests with Selenium. It would be nice if you also had: Experience writing modern Python 3 web applications and developing modern REST-like APIs. Experience writing unit and integration tests using the unit test library and mocks, and working on GitLab-based CI/CD pipelines. Familiarity with agile programming methods. Knowledge in Optical (DWDM) Transport. Experience programming FPGAs and developing drivers for various devices. Effective and cooperative work for the success of our global team. Ability to solve complex technical challenges. Strong interpersonal and communication skills are required. The candidate must be able to successfully work in a team oriented environment. Demonstrated ability to learn quickly and to work in a fast paced, innovative environment. Knowledge about Optical Transport Networking.

Installation, assessment, and testing of desktop software applications Resolution of technical issues. Supervision of junior desktop support engineers and creation of training guides for new joinees. Establishment of workstations, assessment for connectivity and its proper functioning. Diagnose and resolution of software and hardware issues. Installation of connections, computer networks, and cabling for clients. Troubleshooting system failures, identifying the bottlenecks and improving network efficiency. Configuration and test of software, maintenance of hardware and peripheral devices.