WD Service Designer

Infosys

3 years

0 Lacs

Bengaluru East Karnataka India

Posted:1 day ago| Platform:

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Skills Required

service design mapping figma ux agile lean saas research strategies collaboration engineering documentation sharepoint onboarding support

Work Mode

On-site

Job Type

Full Time

Job Description

Required Qualifications:

3+ years of experience in service design or digital experience strategy.
Strong grasp of journey mapping, blueprinting, and service modelling.
Experience using tools like Mural, Figma, Adobe Creative Suite, and SharePoint.
Solid understanding of digital platforms, design systems, and UX principles.
Experience in Agile environments, with familiarity in Lean UX methodologies. Preferred Skills:
Bachelor’s/Master’s in Design, Human-Computer Interaction, or equivalent experience.
Experience in e-commerce, SaaS, or platform-based digital services.
Ability to apply sociocultural trends to innovate service designs.
Strong problem-solving skills, with the ability to adapt to changing business needs. Key Responsibilities: Service Design Strategy
Lead the design of service blueprints and digital customer journeys, aligning them with business outcomes.
Use research to identify pain points and opportunities in the customer experience.
Translate complex functional/nonfunctional requirements into actionable service design strategies. Collaboration & Design Operations
Partner with product, UX, and engineering teams to integrate service design into product development.
Facilitate workshops and design sprints to co-create with stakeholders.
Maintain and update service design documentation using tools like SharePoint and Mural. Experience Management
Manage the service layer of digital products, including onboarding, support, and in-product guidance.
Advocate for user-centered service solutions across the customer journey.
Measure and iterate on service design improvements based on customer feedback and business KPIs. Delivery & Impact
Oversee the service design process for medium to large projects, ensuring alignment with delivery timelines and business objectives.
Use prototypes to communicate service design concepts clearly.
Track and measure the impact of service improvements through performance indicators.

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