Vendor Performance Manager, SMB Growth

Job Description

Minimum qualifications: Bachelor's degree or equivalent practical experience. 13 years of experience in a business management consulting, business operations, business leadership, or related role. Experience in owning the output of a contact center, field operations, and tech support operation including meeting goals and metrics. Preferred qualifications: MBA or Master's degree. Experience managing and influencing external partner teams (extended workforce) in advertising, business or customer experience workflows. Experience in designing and developing strategies that across business, technology and customer experience. Experience with digital media strategies or advertising and marketing solutions. Experience in managing geographically dispersed teams. Excellent operational and problem-solving skills. About the job You will lead a team that is responsible for a portfolio of customer segments and a network of supporting external partners. The team must develop relationships across an internal and external network of stakeholders to manage both short term business performance and business sustainability for a variety of, go-to-market customer segments. Your team will monitor in-quarter performance operations, and develop strategies with our vendor partners to mitigate performance risks. Your team is responsible for enabling our vendor partner changes influencing internal partner teams with on-the ground feedback and evaluating of our vendor partner’s capabilities and infrastructure as this customer segment evolves. Google Ads is helping power the open internet with the best technology that connects and creates value for people, publishers, advertisers, and Google. We’re made up of multiple teams, building Google’s Advertising products including search, display, shopping, travel and video advertising, as well as analytics. Our teams create trusted experiences between people and businesses with useful ads. We help grow businesses of all sizes from small businesses, to large brands, to YouTube creators, with effective advertiser tools that deliver measurable results. We also enable Google to engage with customers at scale. Responsibilities Deliver business operation metrics and build and deliver performance review narratives for executive audiences. Govern quality of business operations within operating region Quality Assurance (QA), mitigate risks and scale learnings. Develop team members to ensure clarity of performance and business trends, root cause performance drivers and mitigations using qual and quant approaches. Develop operations and design performance governance processes for VPM and Vendor teams common performance challenges and drive consistent solutions across vendor partners while governing on-ground operations and influencing vendor leadership to evolve workforce capabilities. Leverage change management frameworks to enable vendor partners and mitigate performance volatility and be a thought leader to cross-functional teams to influence program, product and technology strategies. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.