Travel Consultant

As a Junior Travel Consultant, you will play a critical role in managing new travel leads, assisting in proposal creation, and ensuring high-quality communication with potential clients. You’ll work closely with the marketing teams to deliver exceptional service and support the conversion of leads into bookings.

Key Responsibilities:

1. Lead Handling & Qualification:

 Respond to incoming travel inquiries within defined Turnaround Time (TAT)

 Conduct initial conversations to understand client travel needs, preferences, budgets, and timelines

 Qualify leads based on trip type (e.g., family, honeymoon, solo, group) and assign priority levels

 Maintain accurate lead data and conversation summaries with Sales team

2. Proposal Support

 Collaborate with the Product and Operations teams to draft customized travel itineraries and pricing

 Support senior consultants in refining proposals for clarity, presentation, and content quality

 Suggest suitable alternatives if desired experiences or accommodations are unavailable

 Follow up with clients to gather feedback and gauge interest in shared proposals

3. Client Communication & Follow-Ups

 Manage regular follow-ups via WhatsApp, phone, based on predefined schedules

 Address common client queries related to visa, payment options, cancellation policies, and inclusions

 Escalate premium or time-sensitive leads to Senior Consultants

 Log all client interactions and communication records diligently

4. Coordination & Learning

 Coordinate with the Marketing team for contextual lead insights and targeting strategies  Actively participate in in-house training programs and team briefings

 Shadow senior consultants on high-value

 Stay informed about product offerings, seasonal promotions, and travel trends

Required Skills & Qualifications:

Bachelor's degree in Travel, Hospitality, Business, or a related field preferred

 0–2 years of experience in sales, travel consulting, or customer service

 Strong verbal and written communication skills (English & regional languages)

 Familiarity with Excel and Canva (preferred)

 Ability to multitask, manage priorities, and work well under pressure

 Passion for travel and customer service

Job Types: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹35,000.00 per month

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus

Ability to commute/relocate:

• Bodakdev, Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor's (Preferred)

Willingness to travel:

• 75% (Preferred)

Work Location: In person