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Transition Manager - L1

Transition Manager - L1

Wipro

8 - 10 years

11 - 15 Lacs

Pune

Posted:3 days ago| Platform:

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Skills Required

project management presales billing stakeholder management transition management operations management program management change management pmp pmo delivery management service delivery service delivery management agile project planning

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role:
The purpose of the role is to ensure effective implementation of transition tasks for client/account as per the transition plan.
Do:

Ensure effective transition as per project plan and timelines

Implement transition plans and register new transitions - calendar and spreadsheet on the system

Ensure transition tasks are in line with transition plans, as directed by the Transition Lead/Manager

Ensure timely setup of relevant internal tools/products for the account to ensure proper program execution

Confirm resource assignment for each transition and share details to finance to ensure correct setup of billing accounts

Schedule required meetings as directed by the Transition Manager and document meeting minutes

Conduct data extraction of hours spent per transition and tracking against planned budget

Assist the transition lead in the assessment of technology transition proposals as and when required

Support the transition lead to identify and characterize risks associated with the transition transfer project and determine steps needed to mitigate the risks

Assist Transition lead with reviewing, identifying and assessing emerging requirements, technologies, capabilities, concepts, tactics, and teaming relationships in areas related to technology transition and transfer

Interacting with various stakeholders and functional heads to articulate needs, identify, raise and drive closure of issues

Prepare timely and accurate reports and dashboards as required by the stakeholders

Develop and maintain dashboards, project progress and reporting in line with the standards of transition methodology and business needs

Ensuring all reports & dashboards are prepared as per stakeholder requirements as per the desired frequency (weekly/ monthly/ quarterly)

Track and follow up with relevant stakeholder for timely updation and data management of transition parameters

Maintain appropriate records of transition efforts, both successful and unsuccessful, to support overall program evaluations and lessons learned efforts

Coordinate, draft, compile and prepare staff material, presentations, letters, memorandums, reports, or other documents related to the transition

Stakeholder management

Coordinate transition application efforts with appropriate stakeholders, and others who have a critical interest in or decision authority over the proposed transition

Provide timely assistance in case of an escalation and support resolution of escalations/ issues

Deliver
No.
Performance Parameter
Measure
1.Customer CentricityCSAT (PCSAT & ACSAT top 2 Box) % / NPSAdherence to Program plan/charter specifically on services transition - Schedule, Quality, Efforts/CostsAdherence to all customer contractual commitments related to Services transitionsAdherence to Services transition norms on all key performance metrics2.Presales & Delivery Excellence100% compliance in Integrated Transition Framework (ITF) in all Solution Proposal constructDemonstrate One Wipro by 100% usage of Integrated Transition frameworkIntegrated transition (across all LOBs) planning and status reporting to Internal management and customer using Digi-QProcess Exceptions to be minimized by 100% compliance to the ITF

Mandatory Skills:

Transition Management.
Experience8-10 Years.

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Wipro

Information Technology & Services

Bengaluru

250,000+ Employees

12238 Jobs

Key People

Thierry Delaporte

CEO & Managing Director
Jatin Dalal

Chief Financial Officer
Saurabh Govil

Chief Human Resources Officer
Ravi Venkatesan

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Transition Manager - L1