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8.0 - 10.0 years
8 - 12 Lacs
Noida
Work from Office
We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity. Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. We connect. We inspire. Pay Band: 7 Country/Location: (Advant IT Park) Noida, India Department: GSS English & Exams (Services Leadership) Contract Type: Fixed term contract until 31 March 2027 Closing Date: Monday 7 July 2025 - 23:59 Singapore Time (GMT +8) Role Purpose & Accountabilities: The British Council Shared Services Centre is a dedicated professional to oversee the entire quality function for E&E Operations, defining and implementing robust quality frameworks aligned with customer needs. You will act as our first line of defence, ensuring all practices and policies adhere to ISO standards, providing vital assurance to the Delivery Head. Your responsibilities will span Quality Assurance, Training & Development, conducting Audits, Process Documentation, enhancing Customer Satisfaction, and effectively managing your team. You will also ensure compliance with Information Security and other mandatory regulations. This role involves establishing quality assurance and control practices, documenting procedures in line with ISO 9K, implementing risk frameworks, and driving continuous improvement initiatives including Six Sigma methodology. Additionally, you will design, deliver, and evaluate training programs, identify training needs, and manage learning platforms. You will conduct internal audits, ensure timely closure of audit observations, and develop comprehensive process documentation and standard operating procedures. A key aspect will be driving operational customer satisfaction by implementing problem-solving initiatives and improving the overall customer experience. You will also lead strategic decisions to achieve excellence and contribute to organizational goals. Role specific skills, knowledge and experience: Essential: Graduate degree Meet English language proficiency at a minimum level of IELTS band 7 or equivalent internationally recognised qualification 8-10 years of experience in the field of quality management in customer services, back-end operations, manufacturing, or marketing Good understanding of quality management Experience of working in a highly secure environment Able to simultaneously manage tasks for multiple processes Proficient in creating and documenting procedures Proficient in relevant computer applications (MS Office) Knowledge of customer service principles and practices Good people and interpersonal skills to build effective relationships with all levels of professionals Ability to inspire and support the team with regards to the first/second level escalations Good communication skills Proactive approach with focus on problem analysis & resolution Ability to plan well and prioritize work Desirable: Experience in implementing Six Sigma methodology Expertise in learning management systems and training quality assessment Experience in managing internal and external audits Strong understanding of ISO standards and compliance Proven track record in driving customer satisfaction Expertise in project management and transition management Knowledge of information security policies and compliance Benefits 21 days of Annual Leave per calendar year, subject to policy 14 days of Public Holidays per calendar year Group Mediclaim policy Group term life insurance policy Group accident insurance policy Gratuity, subject to prevailing country laws Free library membership Professional development - Ongoing learning and career growth opportunities to support your development. A connected and trusted UK in a more connected and trusted world. Equality, Diversity and Inclusion Statement We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities. Safeguarding Statement The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council s Safeguarding policies for Adults and Children. If you experience any difficulties with submitting your application, please email askhr@britishcouncil.org
Posted 5 hours ago
4.0 - 9.0 years
9 - 13 Lacs
Bengaluru
Work from Office
Reinvent your world.We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Posted 5 hours ago
5.0 - 8.0 years
11 - 15 Lacs
Mumbai
Work from Office
Role: The purpose of the role is to drive and support transition for mega deals within own BU and contribute to the development of transition expertise within Wipro. Do: Lead efforts for effective onboarding of client projects across verticals within BU Understand the transition and guidelines developed for BU by Transition Head Develop understanding of domain and the verticals within to identify the trends and customer needs across geographies Understand the sales and delivery processes, onboarding risk areas and gaps in the current processes Support framework development and guidelines to support transitions for first 100 days of new projects as per Wipros Integrated Transition Framework (ITF) Understand the Wipro Transition methodology, standards and guidelines Understand multiple factors such as customer needs, region, language, cultural and financial aspects Build this understanding into developing relevant transition solutions and processes for the domain Detail out the interfaces, protocols for dependencies in the transition plan Identify tools and technology to support transitions Develop dashboards to effectively track data during transition Lead execution of transition solutions for mega deals within own BU Develop the overall transition plan for mega deals Review and translate the MSA KPIs into operational parameters and set up the overall engagement governance Conduct a detailed due diligence on the scope of work and specific areas to be transitioned Interact with client to deep dive into operational issues for effective execution Develop a high-level Transition plan highlighting dependencies, risks and issues Build a governance structure with client and Wipro stakeholders along with team structure with roles and responsibilities Execute the transition solutions for mega deals as per plan Ensure deployment of all key processes and document for data collection and tracking Ensure PMO Set up for Resource Onboarding (System tagging, BGV, NDA, desk allocation), Infra (Link VDI, Application access) andInduction and Knowledge management Track phase entry/exit criteria and other transition data and documents/ reports to establish Steady state readiness Identify red flags, highlight potential issues and manage escalations Review transition matrix across projects and verticals within BU to identify issues and areas for development within the sales and delivery teams Ensure effective closure of the transition with Go Live with complete handover to delivery Interact with customers during visits or RFP discussions to present Wipros transition capability Develop quality insights from multiple transitions to highlight trends and scenarios relative to customers and industry across geographies. Align the transition processes with the client feedback, industry trends and Wipro focus areas such as Agile transitions, reverse engineering tools and digital way of working. Participate in the Transition Council of Wipro and provide relevant inputs to strengthen the Wipro Transition methodology, standards and guidelines Deliver No. Performance Parameter Measure 1. Process Efficiency Phase wise transition metrices Key issues and risks identified %KAP sessions completed KAP Playback score/ rating Adherence to Wipros Integrated Transition Framework Day 0 Audit No transition penalty 2. Customer Satisfaction Transition CSAT, Client escalations 3. Team Attrition Employee Satisfaction Score Mandatory Skills: IT Operations Management. Experience5-8 Years.
Posted 5 hours ago
9.0 - 14.0 years
20 - 25 Lacs
Noida
Work from Office
Position Summary: We are seeking a seasoned and strategic Manager F&A Delivery with strong experience in outsourced finance and accounting operations for US-based clients. The ideal candidate has led large teams, managed end-to-end F&A transitions, and driven continuous improvement in delivery outcomes, quality, and client satisfaction. Key Responsibilities: Manage large teams delivering outsourced finance and accounting operations for US clients. Build, develop, and retain a high-performing team with a focus on quality delivery and client satisfaction . Independently handle transition of new processes , ensuring seamless knowledge transfer and operational readiness. Act as the primary liaison between clients, internal teams, and senior leadership. Track and evaluate team performance; provide regular coaching, mentoring, and feedback . Own the delivery of SLAs, quality metrics, and drive performance to meet business goals . Lead training and development programs to elevate team capability. Handle client escalations , resolve operational issues, and propose process enhancements. Prepare and compile internal and external reporting , providing clear insights and updates. Analyze revenue, expenses, cash flow, and balance sheets , with sound understanding of flux analysis and journal entries . Maintain a deep understanding of GAAP principles , reconciliation processes, and financial controls. Collaborate with sales/pre-sales teams to build business cases, solution models, and value propositions . Design and implement strategic initiatives that align with client objectives and delivery excellence . Champion process transformation and automation efforts to improve efficiency and scalability. Required Qualifications & Skills: Minimum 8 years of experience in Finance and Accounting delivery , including transitions and transformations . Proven experience with US-based clients and understanding of global F&A delivery models. Strong leadership and people management skills, with the ability to lead large, cross-functional teams . Expertise in GAAP, reconciliations, journal entries, and flux analysis . Demonstrated success in handling client interactions , driving operational improvements, and ensuring SLA adherence. Strategic thinker with a track record of business case creation and supporting sales efforts. Familiarity with F&A systems and tools such as Oracle, SAP, BlackLine, etc. (optional). Must hold a valid US visa for client interactions or potential travel. Please share profiles - vaishali.gautam@provana.com
Posted 7 hours ago
9.0 - 14.0 years
18 - 27 Lacs
Hyderabad
Work from Office
Job profile - Transition Manager Activity group: GES HR (Group/BU/shared expert/shared serv) Purpose of the role: As a Transition Manager, responsibilities will include: Creating and executing detailed transition plans, outlining tasks, timelines, and resources. Coordinating with project teams and departments to ensure alignment with transition objectives. Key accountabilities (by area) Lead end-to-end transition strategy & solution, along with the process owners by consolidating relevant inputs from cross functional teams, in line with the solution. Participate in Pre-Transition Workshops to gain further insight and fine tune the transformation solution Create comprehensive transition plans outlining key milestones, timelines, and deliverables Communicate effectively with all stakeholders to keep them informed about progress. Identify potential risks associated with transitions and develop mitigation strategies. Handle deployment projects under GES HR Oversee hand-off to account management upon completion of the implementation project Appropriately record project activities, accurately track, and concisely report project statuses Manage escalations and effectively utilize higher management in resolving challenging problems Customers / Stakeholders / partners (Internal vs External) Business, HR, M&A team, Regional counterparts, GES HR Ops team, and IT teams to support internal transitions and high priority projects Education & Experience Graduation degree, preferably in HR. Understanding and hands on experience on transformation projects Prior transition experience Critical competencies 1. Good HR Domain expertise 2. Must have worked in a global environment. 3. Project management knowledge and experience 4. Drive to get things done 5. Good communication skills Scope of role The incumbent would work very closely with business, HR, M&A team, regional counterparts, GES HR, and IT teams to support internal transitions and high priority projects - Globally. Leadership competencies 1. Good stakeholder management skills and ability to work in a cross-functional environment 2. Critical thinking skills with Analytical and problem-solving mindset KPIs/Measures of success Deliver Project within budget, scope and timelines Ensure ROI achieved as per Project Goal Bring in process automation/efficiency to create capacity Company Name : dsm firmenich Location : Hitech city , Hyderabad Contract Role on Manpower renewed yearly share resumes to nedunuri.saikumar@manpower.co.in
Posted 7 hours ago
10.0 - 13.0 years
12 - 15 Lacs
Hyderabad
Work from Office
We are looking forward to hire SAP FICO Professionals in the following areas : Experience 10-13 Years Manage projects of medium to large scale, including project planning, execution, and closure. Develop and maintain project plans, including schedules, budgets, and resource allocation. Identify, manage, and mitigate project risks, issues, and dependencies. Lead project status meetings and provide regular updates to stakeholders. Ensure project delivery within defined timelines and scope. Collaborate with cross-functional teams to ensure project success. Identify and implement process improvements to optimize project delivery. Provide mentorship and guidance to junior project managers. Required Technical/ Functional Competencies Change Management: Specialized in overcoming resistance to change and helping organizations achieve their Agile goals. Able to guide teams in driving the change management projects or requirements. Customer Management: Specialized knowledge of customers business domain and technology suite. Use latest technology, communicate effectively, demonstrate leadership, present technical offerings, and proactively suggest solutions. Delivery Management: Specialized knowledge of deal modeling, commercial and pricing models. Create an integrated pricing model across service lines. Guide team members to apply pricing techniques. Grow the account, forecast revenues and analyze complex internal reports. Manage at least 1 complex account (> 10m) or multiple small account independently. Domain/ Industry Knowledge: Specialized knowledge of customers business processes and relevant technology platform or product. Able to forecast business requirements and market trends, manage project issues, and validate customer strategy roadmap. Product/Technology Knowledge: In-depth knowledge of platform/product and associated technologies. Review various product-specific solutions for a specific project/client/organization and conduct product demos, walkthroughs and presentations to prospects if required. Profitability Management: Demonstrate competence in applying profitability and cost management techniques. Can develop Project budgets, monitor actual costs against the budget, and identify potential cost overruns or deviations. Use established processes and tools to track and control project expenses. Project Management: Extensive experience in managing projects and can handle complex projects with minimal supervision. Deep understanding of project management concepts and methodologies and can apply them effectively to achieve project goals. Scheduling and Resource Planning: Prepare independent global delivery models covering skill levels, skill mix and onsite/offshore work allocation. Create an accurate resource plan for people, space and infrastructure for the given requirements. Forecast people and skill requirements to align with plans. Optimize the schedule for complex projects. Service Support and Maintenance: Plan and execute transition for large/ complex activities. Define standards in transition management based on industry trends and contribute to building tools and accelerators for KT process. Optimize resource utilization based on demand from customers. Select and define SLAs; track service levels and analyze impact of SLA on complex processes and deliverables. Risk Management: Good understanding of risk management principles and techniques. Identify, assess, and document risks independently, as well as prioritize risks based on their potential impact. Assist in developing risk mitigation plans and monitoring risk responses. Required Behavioral Competencies Accountability: Being a role model for taking initiative and ensuring others take initiative, removing obstacles for others, taking ownership for results and deadlines for self and others, and acting as a role model for being responsible. Agility: Works with a diverse set of situations, people and groups and adapts and motivates self and team to thrive in changing environment. Collaboration: Reaches out to others in team to ensure connections are made and team members are working together. Looks for ways to integrate work with other teams, identifying similarities and opportunities, making necessary changes in work to ensure successful integration. Customer Focus: Engages in executive customer discovery to predict future needs of customers and drives customer relationships with a long-term focus and takes actions to enhance customer loyalty. Communication: Communicates and presents complex ideas, information, and data to multiple, broad, and demanding stakeholders internal and/or external to the Organization. Helps others communicate better with their audience. Demonstrates honest, direct, and transparent communication and facilitates conversations within the team and its close collaborators. Drives Results: Proactively seeks challenging and differentiated opportunities and drives and motivates team members to take on more responsibility. Resolves Conflict: Balances the business interests of all stakeholders and manages any conflicts offering mutually beneficial options. Certifications PMP (Project Management Professional), PRINCE2 (Projects in Controlled Environments) Our Hyperlearning workplace is grounded upon four principles Flexible work arrangements, Free spirit, and emotional positivity Agile self-determination, trust, transparency, and open collaboration All Support needed for the realization of business goals, Stable employment with a great atmosphere and ethical corporate culture
Posted 7 hours ago
0.0 - 2.0 years
11 - 14 Lacs
Mumbai
Work from Office
Role- Intern Division – CRISIL Intelligence Department – Financial Services Consulting Duration: 2 months (extendable to one additional month) Location - Mumbai (Work form office), 2-3 Days WFH option per week Website- https://intelligence.crisil.com/ https://intelligence.crisil.com/en/homepage/what-we-do/consulting.html Opportunity to work with Crisil's FS consulting as an intern on a live Banking transformation project for a large Bank in India. Work on the project implementation aspects of the ongoing project; high visibility - high learning assignment with exposure to business strategy, credit process reengineering, document the implementation SOP for product innovation, credit consulting, credit policy guardrails, sector knowledge repository. Participate as a core team player while assisting the team in developing client delivery modules on SOPs, Capability building dossier etc. Academics- MBA/ CA students or MBA freshers willing to get hands on financial sector consulting exposure.
Posted 8 hours ago
10.0 - 15.0 years
11 - 15 Lacs
Chennai, Thiruvananthapuram
Work from Office
Job Family : EBO Accounts Receivable (India) Travel Required : Up to 10% Clearance Required : None Transition Manager - Roles and Responsibilities Role Summary: The Transition Manager is responsible for planning, coordinating, and executing end-to-end transitions of projects, services, or operations from the client or incumbent teams to internal or outsourced delivery teams. The role ensures seamless knowledge transfer, minimal disruption to business, adherence to timelines, and achievement of service readiness for steady-state operations. Key Responsibilities: Transition Planning and Governance Develop and maintain detailed transition project plans, timelines, and milestones. Establish and run the transition governance model including status reporting, issue tracking, and risk management. Define and monitor KPIs and success criteria for each transition stage. Stakeholder Management Serve as the single point of contact for all transition-related communication across client, internal, and third-party stakeholders. Manage expectations and ensure alignment with business and strategic goals. Conduct regular status reviews and executive updates. Knowledge Transfer and Documentation Design and implement a robust knowledge transfer plan including job shadowing, SOP creation, and documentation handover. Ensure all necessary business, technical, and process knowledge is accurately captured and transitioned. People and Resource Readiness Coordinate hiring, onboarding, and training of transition resources. Ensure resource ramp-up aligns with project timelines and scope requirements. Risk and Issue Management Proactively identify, assess, and mitigate risks that may impact transition timelines or quality. Maintain an issue tracker and drive resolution through appropriate escalation channels. Financial Oversight Support budget planning and track transition-related costs. Ensure transitions are delivered within approved financial parameters. Tools and Technology Enablement Drive the setup of tools, systems, access, and infrastructure required for the new team or service environment. Liaise with IT and security teams for system readiness and compliance. Handover to Operations Ensure all exit and entry criteria are met before handover to steady-state operations. Facilitate service acceptance testing, sign-offs, and operational readiness assessments. Provide hyper care support post-transition, if required. What you will do: Proven experience in managing complex transitions or transformations. Strong project management and stakeholder engagement skills. Excellent communication, presentation, and negotiation abilities. Ability to work in matrixed and multicultural environments. Knowledge of ITIL, PMP, or transition frameworks is an advantage. What you will Need: Bachelor s degree in Business, Operations, or a related field (MBA preferred). 10+ years of experience in project or transition management roles. Proven experience managing complex transitions in a global delivery environment. Strong knowledge of transition frameworks, KT methodologies, and service delivery models. Excellent communication, stakeholder management, and problem-solving skills. What would be Nice to have PMP, PRINCE2, or ITIL certification. Experience with tools like SharePoint, Confluence, Smartsheet, or ServiceNow. Exposure to BPO, shared services, or IT service management environments.
Posted 1 day ago
12.0 - 18.0 years
45 - 50 Lacs
Bangalore Rural, Bengaluru
Hybrid
Rank : Associate Director Reports to : Service Design Lead The opportunity EYs global enterprise technology group provides various enabling services (ERP, infrastructure, platforms, service desk) to assist over 300K employees in creating and delivering solutions and services to Fortune 500, privately held and government-like entities. A Transition Management and Operational Readiness Lead plays a pivotal role in ensuring the seamless transfer of projects, processes, or services from one state to another within an organization. This position demands a strong combination of project management, change management, and operational expertise to successfully guide transitions, mitigate risks, and optimize outcomes. You will collaborate closely with cross-functional teams to plan, execute, and monitor transitions, ensuring minimal disruption and maximum efficiency. Your key responsibilities Transition Strategy Development: Collaborate with stakeholders to define transition objectives, scope, and success criteria. Develop comprehensive transition plans, timelines, and budgets. Identify potential risks and develop mitigation strategies. Project Management: Lead and coordinate cross-functional teams involved in the transition process. Ensure project milestones and deadlines are met. Monitor project progress and adjust as necessary. Change Management: Develop and implement change management strategies to facilitate a smooth transition. Communicate with Service Lines and relevant stakeholders about the upcoming changes. Address concerns and resistance to change effectively. Process Optimization: Analyze existing processes and identify opportunities for improvement. Implement process changes and best practices during transitions. Ensure that the new state is more efficient and effective. Risk Management: Identify potential risks and develop contingency plans. Monitor and evaluate risks throughout the transition process. Take corrective actions to mitigate any issues that arise. Performance Metrics and Reporting: Govern key performance indicators (KPIs) to measure the success of transitions. Regularly report on progress to stakeholders and management. Use data to drive decision-making and continuous improvement. Vendor and Resource Management: Collaborate with external vendors or service providers, as needed. Manage resource allocation and budgets effectively. Documentation and Knowledge Transfer: Ensure that all relevant documentation and knowledge are transferred to the new state. Develop training materials and facilitate knowledge transfer sessions. Compliance and Quality Assurance: Ensure that transitions comply with relevant regulations and standards. Conduct quality assurance checks to verify that the new state meets quality requirements. Skills and attributes for success To qualify for the role, you must have Overall, 12 to 15 years of experience in IT Infrastructure area with at least 5 to 8 years' experience in Infrastructure service Transition Management and Operational Readiness Strong Transition Management knowledge Technical & Process Management Skills Expertise in IT Service Management (ITSM) frameworks such as ITIL. Strong project management skills for handling transitions and operational readiness. Deep understanding of service-level agreements (SLAs), vendor governance , and compliance requirements. Ability to analyze risk management frameworks and proactively mitigate operational risks. Proficiency in process optimization and ensuring seamless workflow transitions. Leadership & Strategic Thinking Capability to align IT transitions with business goals and long-term strategy. Strong change management skills to ensure smooth adoption of new processes. Ability to lead cross-functional teams and drive collaboration between internal stakeholders and vendors. Sharp analytical thinking to evaluate vendor performance and solve operational challenges. Forward-thinking approach to continuous improvement and innovation in IT service delivery . Communication & Stakeholder Management Exceptional communication skills for engaging with technical teams, executives, and vendors. Ability to manage stakeholder expectations and bridge gaps between client teams and service providers. Strong negotiation skills to drive vendor accountability and service performance. Competency in documentation, reporting, and dashboard management for tracking operational readiness. Clear understanding of conflict resolution techniques to handle vendor and internal team disagreements effectively. Ideally, youll also have Strategic Thinking Ability to align transition plans with business objectives and long-term IT strategies. Project Management Expertise – Strong skills in planning, execution, and monitoring of transition activities. Governance & Compliance Knowledge – Understanding of regulatory requirements, service level agreements (SLAs), and vendor contract management. Risk Management Skills – Proactive identification and mitigation of operational, financial, and security risks. Stakeholder Management – Ability to coordinate and communicate effectively with internal teams and outsourced vendors. Technical Acumen – Familiarity with IT infrastructure, service management frameworks (ITIL), and operational readiness standards. Process Optimization – Capability to refine workflows, enhance efficiency, and drive continuous improvement. Analytical & Problem-Solving Skills – Ability to assess vendor performance, troubleshoot issues, and implement corrective actions. Change Management Expertise – Ability to facilitate smooth transitions and manage resistance within the organization. Strong Communication Skills – Effective articulation of expectations, policies, and best practices to ensure alignment. What we look for Overall 12+ years of Transition Management and Operational Readiness experience in IT industry Project management certification (e.g., PMP, Prince2). Experience with process improvement methodologies (e.g., Six Sigma, Lean). Willingness to work in 24/7 What we offer As part of this role, you'll work in a highly integrated, global team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being. Your recruiter can talk to you about the benefits available in your country. Here’s a snapshot of what we offer: Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.
Posted 1 day ago
5.0 - 10.0 years
15 - 25 Lacs
Noida
Hybrid
Program Manager, ICX Description: Adobe's ICX team is seeking a passionate and energetic Program Manager to drive key initiatives and execute strategic and operational objectives. ICX (Integrated Customer Experience) combines frontline Sales and Support for Adobe, serving as the first point of contact for customers seeking assistance, inquiries, or opportunities to expand their footprint. This role focuses on all customers, from consumers to medium-sized businesses. We need someone with creative ideas, critical thinking, and a strong appetite for execution. Exemplary communication skills and the ability to influence are essential. The ideal candidate will excel in driving key operational processes in a fast-paced, agile environment, collaborating across various functions and communicating effectively with peers, outside teams, and executive staff. Who You Are: Leader: Natural leader and facilitator, driven, organized, and detail-oriented. Adept at facilitating actions, resolving conflicts, and communicating at all levels. Highly resourceful, customer-focused, and able to work independently under time constraints. Team Player: Enjoys collaborating, learning, and teaching others, fostering a positive work environment. Synthesizer: Distills problems to their essence, crystallizing team wisdom and making next steps clear. Elegant: Pays attention to detail, ensuring well-designed and coherent efforts. Reliable: Develops a sense of reliability in outcomes, timelines, and goals. Quality-focused: Passionate about delivering high-quality, sustainable systems. Persistent: Creative in solving problems and overcoming roadblocks. What Youll Do: Build positive relationships across multiple teams and leaders, ensuring timely and high-quality delivery of features. Make strategic and tactical decisions for projects. Drive dependencies with teams across business units. Manage day-to-day progress of assigned programs and projects, keeping management informed. Improve communication and development processes, guiding the team to scope work effectively. Remove team impediments, address issues and risks, and escalate to decision-makers as needed. Report project status with the right level of detail and strategic importance. Be willing to "wear many hats" and help where needed. What You Need to Succeed: Minimum of 3 years of experience as a project or program manager in software or related industry, including experience through a complete product life cycle. Self-motivated with a strong bias towards action. Strong verbal, presentation, and written communication skills, with the ability to communicate effectively with the intended audience. Understanding of Agile, Lean, and/or Scrum methodologies, with the ability to drive and develop new processes. Ability to work well across organizations and form relationships with a globally diverse workforce. Experience in Consumer B2C is a plus. Interest in creative problem-solving. Bachelors degree or equivalent work experience required. Strong collaborator.
Posted 1 day ago
12.0 - 15.0 years
14 - 18 Lacs
Bengaluru
Work from Office
Project Role : Tech Delivery & Op Excellence Lead Project Role Description : Use operational excellence methods, processes and tools to ensure successful delivery of technology projects. Drive continuous improvement and partner with project and sales teams as the technology delivery subject matter expert. Must have skills : Splunk Good to have skills : NAMinimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Tech Delivery & Op Excellence Lead, you will utilize operational excellence methods, processes, and tools to ensure the successful delivery of technology projects. Your typical day will involve collaborating with various teams, driving continuous improvement initiatives, and serving as the subject matter expert in technology delivery. You will engage with project and sales teams to identify opportunities for enhancement and ensure that projects meet their objectives efficiently and effectively. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Expected to provide solutions to problems that apply across multiple teams.- Facilitate training sessions to enhance team capabilities and knowledge sharing.- Monitor project progress and implement corrective actions as necessary. Professional & Technical Skills: - Must To Have Skills: Proficiency in Splunk.- Strong analytical skills to interpret data and derive actionable insights.- Experience in process improvement methodologies such as Lean or Six Sigma.- Ability to manage cross-functional teams and drive collaboration.- Familiarity with project management tools and techniques. Additional Information:- The candidate should have minimum 12 years of experience in Splunk.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education
Posted 1 day ago
13.0 - 18.0 years
17 - 22 Lacs
Mumbai
Work from Office
Skill required: Property & Casualty - Property and Casualty Insurance Designation: Delivery Lead Manager Qualifications: Any Graduation Years of Experience: 13 to 18 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do We help insurers redefine their customer experience while accelerating their innovation agenda to drive sustainable growth by transforming to an intelligent operating model. Intelligent Insurance Operations combines our advisory, technology, and operations expertise, global scale, and robust ecosystem with our insurance transformation capabilities. It is structured to address the scope and complexity of the ever-changing insurance environment and offers a flexible operating model that can meet the unique needs of each market segment.Claims settlements related any client property they own or any accidentsUnderstanding and management of property and casualty insurance companies that provide insurance against the loss of real property, tangible assets and/or income. What are we looking for Adaptable and flexibleAbility to perform under pressureProblem-solving skillsDetail orientationAbility to establish strong client relationship- Roles and Responsibilities: In this role you are required to identify and assess complex problems for area of responsibility The person would create solutions in situations in which analysis requires an in-depth evaluation of variable factors Requires adherence to strategic direction set by senior management when establishing near-term goals Interaction of the individual is with senior management at a client and/or within Accenture, involving matters that may require acceptance of an alternate approach Some latitude in decision-making in involved you will act independently to determine methods and procedures on new assignments Decisions individual at this role makes have a major day to day impact on area of responsibility The person manages large - medium sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation
Posted 1 day ago
5.0 - 10.0 years
8 - 12 Lacs
Coimbatore
Work from Office
Project Role : Deployment Lead Project Role Description : Plan and lead the execution of a comprehensive deployment plan, including work planning, scheduling, budgeting, metrics, training, pilots, and resources. Collaborate with all project teams to manage interdependencies, ensure alignment between all deployment-related activities, and monitor & control progress through the deployment plan. Must have skills : SAP for Utilities Billing Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : Minimum 15 years Full time education Summary :As a Deployment Lead for SAP for Utilities Billing, you will be responsible for planning and leading the execution of a comprehensive deployment plan, including work planning, scheduling, budgeting, metrics, training, pilots, and resources. Your typical day will involve collaborating with all project teams to manage interdependencies, ensure alignment between all deployment-related activities, and monitor & control progress through the deployment plan. Roles & Responsibilities:- Lead the planning and execution of a comprehensive deployment plan for SAP for Utilities Billing, including work planning, scheduling, budgeting, metrics, training, pilots, and resources.- Collaborate with all project teams to manage interdependencies, ensure alignment between all deployment-related activities, and monitor & control progress through the deployment plan.- Develop and maintain project plans, schedules, and budgets, ensuring that all deployment-related activities are completed on time, within scope, and within budget.- Provide leadership and guidance to project teams, ensuring that all deployment-related activities are completed to the highest standards of quality and professionalism. Professional & Technical Skills: - Must To Have Skills: Experience with SAP for Utilities Billing.- Good To Have Skills: Experience with other SAP modules, such as SAP CRM or SAP IS-U.- Strong understanding of project management methodologies, tools, and techniques.- Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams and stakeholders at all levels.- Proven track record of delivering successful deployment projects on time, within scope, and within budget. Additional Information:- The candidate should have a minimum of 5 years of experience in SAP for Utilities Billing.- The ideal candidate will possess a strong educational background in computer science, engineering, or a related field, along with a proven track record of delivering successful deployment projects.- This position is based at our Pune office. Qualification Minimum 15 years Full time education
Posted 1 day ago
10.0 - 14.0 years
15 - 20 Lacs
Bengaluru
Work from Office
Skill required: NA - Business Transformation Designation: Business Transformation Assoc Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do In this role, you will be expected to develop transformation vision, assess vision feasibility and capability gaps, plan journey management. Also, translate economic trends into industry competitive advantage, transform a business to enable profitable & sustainable growth.In this role, you will be expected to develop transformation vision, assess vision feasibility and capability gaps, plan journey management. Also, translate economic trends into industry competitive advantage, transform a business to enable profitable & sustainable growth. What are we looking for Candidate should have minimum 12+ years of back-office operations experience in any of the Domains (F&A Operations, HRO, Insurance, Banking Operations, Sourcing & Procurement etc)Good understanding on different capabilities (F&A, HRO, Health, Insurance, Banking etc)Open to work in highly dynamic environmentGood questioning skills, Probing skills, Problem solving skills and Solution oriented skillsGood Analytical skills to perform deep dive analysis, data patterns, predictive analytics, proactive analyticsDeep knowledge in reading between the lines on issues, data sets, impact, foresee risks/issues Thinking out of the box to find feasible solutions to the problemsExcellent communication skills to interact with Top stakeholders in the companyKnowledge in Generative AI to drive predictive patterns from data sets Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation
Posted 1 day ago
10.0 - 14.0 years
15 - 20 Lacs
Mumbai
Work from Office
Skill required: NA - Business Transformation Designation: Business Transformation Assoc Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do In this role, you will be expected to develop transformation vision, assess vision feasibility and capability gaps, plan journey management. Also, translate economic trends into industry competitive advantage, transform a business to enable profitable & sustainable growth.Develop transformation vision, assess vision feasibility and capability gaps, plan journey management. Translate economic trends into industry competitive advantage, transform a business to enable profitable & sustainable growth. What are we looking for Adaptable and flexibleDetail orientationAbility to establish strong client relationshipCommitment to qualityStrong analytical skillsExperience in Business Process Management and supporting large-scale analytics and digital transformation programs. Drive continuous improvement projects and interact with client and internal stakeholders to drive and influence improvement objectives. Experience in shaping of solutions, process diagnostics, blueprinting. Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation
Posted 1 day ago
15.0 - 20.0 years
8 - 12 Lacs
Pune
Work from Office
Project Role : Deployment Lead Project Role Description : Plan and lead the execution of a comprehensive deployment plan, including work planning, scheduling, budgeting, metrics, training, pilots, and resources. Collaborate with all project teams to manage interdependencies, ensure alignment between all deployment-related activities, and monitor & control progress through the deployment plan. Must have skills : SAP PP Production Planning & Control Discrete Industries Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Deployment Lead, you will be responsible for planning and leading the execution of a comprehensive deployment plan. Your typical day will involve coordinating with various project teams, managing schedules, budgets, and resources, and ensuring that all deployment-related activities are aligned. You will monitor and control progress, facilitating training and pilot programs to ensure a smooth deployment process. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate effective communication among stakeholders to ensure project alignment.- Develop and implement strategies to mitigate risks associated with deployment activities. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP PP Production Planning & Control Discrete Industries.- Strong understanding of project management methodologies and tools.- Experience in resource allocation and budget management.- Ability to analyze and interpret deployment metrics for continuous improvement.- Familiarity with training methodologies and pilot program execution. Additional Information:- The candidate should have minimum 5 years of experience in SAP PP Production Planning & Control Discrete Industries.- This position is based at our Pune office.- A 15 years full time education is required. Qualification 15 years full time education
Posted 1 day ago
15.0 - 20.0 years
14 - 18 Lacs
Chennai
Work from Office
Project Role : Technology Delivery Lead Project Role Description : Manages the delivery of large, complex technology projects using appropriate frameworks and collaborating with sponsors to manage scope and risk. Drives profitability and continued success by managing service quality and cost and leading delivery. Proactively support sales through innovative solutions and delivery excellence. Must have skills : SAP Project System (PS) Good to have skills : NAMinimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Delivery Lead, you will manage the delivery of large, complex technology projects using appropriate frameworks and collaborating with sponsors to manage scope and risk. Drive profitability and continued success by managing service quality and cost and leading delivery. Proactively support sales through innovative solutions and delivery excellence. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Expected to provide solutions to problems that apply across multiple teams.- Lead the technology project delivery with a focus on quality and profitability.- Develop innovative solutions to support sales initiatives.- Ensure delivery excellence and manage service costs effectively. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP Project System (PS).- Strong understanding of project management methodologies.- Experience in managing large technology projects.- Excellent communication and leadership skills.- Good To Have Skills: Experience with SAP S/4HANA. Additional Information:- The candidate should have a minimum of 12 years of experience in SAP Project System (PS).- This position is based at our Chennai office.- A 15 years full time education is required. Qualification 15 years full time education
Posted 1 day ago
16.0 - 25.0 years
12 - 17 Lacs
Bengaluru
Work from Office
Skill required: Next Generation Customer Operations - Customer Service Technology Designation: Service Delivery Ops Lead Senior Manager Qualifications: Any Graduation Years of Experience: 16 to 25 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. a transformation from a necessary function for resolving customer problems into a value- generating service that is a strategic differentiator in the market. Platform and software contact centers use to provide customer support. The quality and capabilities of the technology have a significant impact on both customer and agent experience, as well as contact center performance. What are we looking for Platform and software contact centers use to provide customer support. The quality and capabilities of the technology have a significant impact on both customer and agent experience, as well as contact center performance. Roles and Responsibilities: In this role you are required to identify and assess complex problems for area(s) of responsibility The individual should create solutions in situations in which analysis requires in-depth knowledge of organizational objectives Requires involvement in setting strategic direction to establish near-term goals for area(s) of responsibility Interaction is with senior management levels at a client and/or within Accenture, involving negotiating or influencing on significant matters Should have latitude in decision-making and determination of objectives and approaches to critical assignments Their decisions have a lasting impact on area of responsibility with the potential to impact areas outside of own responsibility Individual manages large teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation
Posted 1 day ago
1.0 - 6.0 years
18 - 22 Lacs
Mumbai
Work from Office
SAP S4 HanaBusinessAnalyst CG&S Find endless opportunities to solve our clients' toughestchallenges, as you work with exceptional people, the latest tech and leading companies across industries. Practice: Consumer Goods & Services, Industry Consulting, Capability Network I Areas of Work: Intelligent Functions | Level: Analyst/Consultant | Location: Delhi, Gurgaon, Mumbai, Bangalore, Chennai, Hyderabad, Pune | Years of Exp: 1-6 years Explore an Exciting Career at Accenture Are you an outcome-oriented problem solverDo you enjoy working on transformation strategies for global clientsDoes working in an inclusive and collaborative environment spark your interest Then, Accenture Strategy and Consulting is the right place for you to explore limitless possibilities. The Practice A Brief Sketch The As a part of the CG&S industry practice, you will work with leading consumer packaged goods clients across the globe, develop and execute global strategies, manage complex change initiatives, and integrate solutions to meet changing business challenges. Lets infuse fresh thinking in the systems and turn new ideas into reality. As a part of the team, youll help drive the following: Be a part of the Intelligent Functions team , one of the key capabilities or sub-industry areas to support Platforms-driven business design and assessment such as value assessment, business case creation, business process re-engineering and so on. Provide solutions for complex client problems across the SAP S4 HANA ERP landscape throughout the project lifecycle, providing subject matter expertise with a strong strategic awareness of the SAP market and associated technologies. Work as a lead SAP Functional Solution Architect and support with solutions for end-to-end request for proposal requests. Engage with clients in understanding their requirements, scoping, discovering and defining solutions , explaining business benefits and use cases and developing a roadmap to meet their goals. Create innovative solution designs that utilize our extensive service offerings. Support our business development activities , working with our sales teams in proposal generation, shaping the solution plan and delivery approach for SAP transformations. Be responsible for integration with different ERP Solutions including SAP and create proof of concepts as and when required. Bring your best skills forward to excel in the role: Problem-solving skills to identify, escalate, track and resolve issues in time Strong project management skills and ability to run projects on his own Effectivepresentationand public speakingskills Ability to work in a rapidly changing environment where continuous innovation is desired Ability to effectively team with others in a large, global organization Analytical skills to bring clarity to complex issues and gather data-driven insights Excellent communication and interpersonal skills Cross cultural competence with an ability to thrive in a dynamic environment Manage and work with key stakeholders onshore and onsite Read more about us. Recent Blogs Your experience counts! MBA from Tier 1 and 2 business school 1-6 years of SAP S4 HANA MM/SD/PP/QM/eWM/IBP experience working on SAP delivery engagements Prior experience of working on 4-5 large scale transformation and implementation delivery programs for global clients Must have worked as an end-to-end SAP Solution / Functional Architect for at least 4-5 Request for Proposal (RFP) requests Experience in aerospace & defence industry is highly desirable Proven success in client-facing roles for 5-6 engagements Qualification Whats in it for you An opportunity to work on transformative projects with key G2000 clients Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed responsible business into everythingfrom how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization. About Accenture: www.accenture.com About Accenture Strategy & Consulting: https://www.accenture.com/us-en/Careers/capability-network Accenture Capability Network | Accenture in One Word come and be a part of our team
Posted 1 day ago
3.0 - 5.0 years
3 - 6 Lacs
Jaipur
Work from Office
Skill required: Talent Development - Instructor-Led Training (ILT) Designation: Business Interlock Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsTalent Development processYou will be responsible for Instructor led training which is the practice of training either individuals or groups and designing learning material. Instructors can also be referred to as a facilitator, who may be knowledgeable and experienced in the learning material, but can also be used more for their facilitation skills and ability to deliver material to learners. What are we looking for Instructor-Led Training (ILT)Training Needs Analysis (TNA)Microsoft Office SuiteLearning Content DevelopmentRecord to Report (RTR)People Development Feedback & CoachingTraining & Transition ExperienceAbility to meet deadlinesProblem-solving skillsAbility to perform under pressureWritten and verbal communicationCollaboration and interpersonal skills Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation
Posted 1 day ago
15.0 - 20.0 years
8 - 12 Lacs
Chennai
Work from Office
Project Role : Deployment Lead Project Role Description : Plan and lead the execution of a comprehensive deployment plan, including work planning, scheduling, budgeting, metrics, training, pilots, and resources. Collaborate with all project teams to manage interdependencies, ensure alignment between all deployment-related activities, and monitor & control progress through the deployment plan. Must have skills : SAP ABAP Development Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Deployment Lead, you will be responsible for planning and leading the execution of a comprehensive deployment plan. Your typical day will involve coordinating with various project teams, managing schedules, budgets, and resources, and ensuring that all deployment-related activities are aligned. You will also monitor and control progress, making adjustments as necessary to meet project goals and timelines. Engaging with stakeholders and facilitating training sessions will be key components of your role, ensuring that all team members are equipped for successful deployment. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training sessions to ensure all team members are prepared for deployment.- Develop and maintain comprehensive project documentation to track progress and decisions. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP ABAP Development.- Strong understanding of project management methodologies and tools.- Experience in budgeting and resource allocation for deployment projects.- Ability to analyze and mitigate risks associated with deployment activities.- Excellent communication and interpersonal skills to engage with diverse teams. Additional Information:- The candidate should have minimum 7.5 years of experience in SAP ABAP Development.- This position is based at our Chennai office.- A 15 years full time education is required. Qualification 15 years full time education
Posted 1 day ago
9.0 - 14.0 years
15 - 20 Lacs
Noida, Gurugram, Delhi / NCR
Hybrid
Candidates with Min 3-4 years experience in F & A BPO Transitions is a must, core Transitions exp required with solutioning and implementation. Current experience should be end to end transitions. Email resume-ranju.t@consultingaxis.com Required Candidate profile 6+ years of experience, most of which should be in BPO environment. Project/Program Management exp with end to end solutioning/solution design implementation exp, Due diligence.
Posted 1 day ago
4.0 - 8.0 years
6 - 10 Lacs
Pune
Work from Office
The Technical Lead will be instrumental in supporting engineering strategies for account growth, operating efficiencies and service delivery improvement . Operational Excellence Ensure MVA & KPI assurance, Local Legislation Compliance, Implementation of Corporate Initiatives, Implementation and evidencing of training and procedure to ISO9001 standard. Be responsible for the direct management of all resources involved in the delivery of Engineering Services. (e.g. recruitment, ethics, performance assessment, personal development, personal wellbeing) driving JLL standing as employer of choice. Actively manage the professional development of all engineering reports. Prepare and implement a succession plan for key positions. Be responsible for the implementation of technology systems to support services delivery, including required reporting. Support the development and ensure effective implementation of standard operating and maintenance procedures & processes for the account. Support the development and then implement and manage all regional initiatives and programs across the region. Drive client specific initiatives such as savings targets, benchmarking and best practices, including HSSE risk management. Drive regional consistency across the account e.g. reporting, SOP, systems, and HR practices. Drive a continuous improvement culture in respect to operational delivery. Drive the implementation of Next Generation Maintenance program and technology platforms. Provide accurate data and operational knowledge to drive operational improvements through root cause failure analysis, predictive failure mode, and mean time to failure trending. Establish consistency in monthly reporting across portfolio to the satisfaction of the JLL and Client reporting requirements. Responsibility for implementation account-specific engineering playbooks and their ongoing use and development for engineering training, continuous improvement and achieving best practice. Ensure that Critical Engineering Environments operate to all agreed client and JLL requirements to ensure maximum uptime; liaise with CEM bodies as relevant. Be our go-to person when it comes to managing our sites daily operations and technical issues, providing effective solutions whenever difficulties arise. Ensure that all essential site activitiesincluding the maintenance of electrical, mechanical, and equipmentare performed in a safe and efficient manner; complying with policies and requirements set out by the government, our client and our own management teams. Working closely with our vendors, coordinating with them on a variety of projectsfrom beginning to end. Ensure our vendors are managed accordingly, and that technical and safety audits and repairs are in sync with the projects timeline. Implementation and periodic review of the disaster recovery and business continuity plan. Client and Account Management Be the single point of contact for JLL IFM Engineering service delivery and act as escalation point across the region. Be accountable for the service delivery to meet the contractual obligations in respect to engineering and energy management across the account. Manage relationships with key stakeholders in the clients organisation. Develop and maintain a detailed understanding on the clients business and key factors influencing their requirements for our services. Contract Management Ensure the adherence to the Master Vested Agreement and all Engineering deliverables. Be responsible for the achievement of key performance indicators, service levels and other measures as contracted. Implement and manage the change control process. Manage the governance process for the engineering work streams within the account. Health & Safety Enforce a zero tolerance to unsafe working practices to target a goal zero accident rate. Responsibility for the management of high-risk engineering works, controlled under the Permit To Work system, and ensuring the system is in place across all client sites. Responsible for implementing and managing HSSE. The most important objective of this role will be ensuring that our employees and sub-contractors return home safely at the end of their working day. Implement Global/ Regional HSSE strategic objectives and goals. Manage and reduce operational risks across the geography by providing guidance and advice on health and safety risk management at all levels. Identify improvement opportunities and support the account team in identifying practical cost-effective solutions and controls for HSSE risks. Ensure KPI Assurance and support in driving HSSE governance. Sustainability Implementation of energy management programmes to help cut utilities costs and eliminate wastages. Be responsible for the provision of engineering support for sustainability projects including but not limited to energy management and alignment with the clients sustainability aims. Be a change champion in reducing the carbon footprint through energy, water, and resource efficiency and adoption of renewable energies to achieve the clients net zero target. Transition Management Support account transition programs and ensure engineering best practices & policies are adhered to. Support research and development of innovative ideas for JLL to maintain its competitive edge. Evaluate, propose & pilot appropriate tools/processes to support the engineering operation. Compliance, training, & Accreditation Ensure effective and timely implementation of training plans to enhance and develop the skills of technicians to ensure they remain competent to carry out their assigned duties and reduce our reliance on sub-contractors. Ensure engineering services is 100% certified by the recognised external governing organisations where appropriate to do so. Ensure engineering practices are continuously compliant with legal, statutory and contractual obligations and are being consistently executed across the account portfolio in accordance with current JLL practice and best in class requirements. Achieve accreditation as a JLL Authorised Person. Best Practice Develop feasibility / proof case studies as requested Contribute to the creation of engineering service delivery standards, planning, implementation, and review of site-specific processes and protocols. Senior Management Team Engagement Active collaborative participation in all central IFM /Engineering leadership / management meetings
Posted 1 day ago
10.0 - 14.0 years
15 - 20 Lacs
Navi Mumbai
Work from Office
Skill required: NA - Business Transformation Designation: Business Transformation Assoc Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do In this role, you will be expected to develop transformation vision, assess vision feasibility and capability gaps, plan journey management. Also, translate economic trends into industry competitive advantage, transform a business to enable profitable & sustainable growth.In this role, you will be expected to develop transformation vision, assess vision feasibility and capability gaps, plan journey management. Also, translate economic trends into industry competitive advantage, transform a business to enable profitable & sustainable growth. What are we looking for Account ReconciliationsAccounts Payable ProcessingAccounts Receivable (AR)Process ImprovementsRecord to Report AssessmentsAbility to establish strong client relationshipAbility to perform under pressureAdaptable and flexibleCommitment to qualityStrong analytical skills Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation
Posted 2 days ago
15.0 - 20.0 years
8 - 12 Lacs
Bengaluru
Work from Office
Project Role : Client Account Lead Project Role Description : Advise clients by bringing together expertise and thought leadership to shape solutions and solve critical business needs for a portfolio of accounts or a single large account. Bring together the right teams to drive profitable sales growth, expand services and offerings delivered, ensure profitable delivery and influence the clients strategy. Must have skills : Account Management Good to have skills : NAMinimum 15 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Client Account Lead, you will engage with clients to provide expert advice and thought leadership, shaping solutions that address critical business needs. Your typical day involves collaborating with various teams to drive sales growth, expanding service offerings, and ensuring profitable delivery while influencing client strategies for a portfolio of accounts or a significant single account. You will be at the forefront of client interactions, leveraging your expertise to foster strong relationships and deliver impactful results. Roles & Responsibilities:- Expected to be a Subject Matter Expert with deep knowledge and experience.- Should have influencing and advisory skills.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Expected to provide solutions to problems that apply across multiple teams.- Facilitate workshops and meetings to align team efforts with client objectives.- Mentor junior professionals to enhance their skills and understanding of account management. Professional & Technical Skills: - Must To Have Skills: Proficiency in Account Management.- Strong communication and interpersonal skills to build and maintain client relationships.- Ability to analyze client needs and develop tailored solutions.- Experience in strategic planning and execution to drive business growth.- Proficiency in project management methodologies to ensure timely delivery of services. Additional Information:- The candidate should have minimum 15 years of experience in Account Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education
Posted 2 days ago
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Transition management is a crucial aspect of business operations, especially during times of change or growth. In India, the job market for transition management roles is steadily growing as companies seek skilled professionals to navigate organizational transitions smoothly.
The average salary range for transition management professionals in India varies based on experience level. Entry-level positions may start around ₹3-5 lakhs per annum, while experienced professionals can earn upwards of ₹10-15 lakhs per annum.
In the field of transition management, career progression typically involves moving from roles such as Transition Analyst or Coordinator to Transition Manager, and eventually to Transition Director or Head of Transition. Additional certifications or advanced degrees can also help professionals advance in their careers.
As you explore transition management jobs in India, remember to showcase your skills and experiences confidently during interviews. By preparing thoroughly and demonstrating your expertise in managing transitions effectively, you can secure exciting opportunities in this growing field. Good luck!
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