Company profile : Indevia Accounting Pvt Ltd, a subsidiary of Indevia Accounting Inc., is a rapidly growing accounting firm based in Andheri, Mumbai. The company is an “accounting firm of the future,” using Robotics, Analytics, and Lean Six Sigma principles to improve quality, streamline processes and increase productivity. The focus is on providing timely, accurate, and meaningful accounting to franchisees and franchisors, with a specialty in the U.S. Quick Service Restaurant (QSR) industry. The company is the preferred accounting vendor for four national QSR chains in North America and serves over 35 other brands. IAPL maintains Quality Management Systems (QMS) certified to ISO 9001, and Information Security Management Standard (ISMS) to ISO 27001. The Manager of Operations and Service Delivery is a critical member of our Team. She/he must bring a passion for transforming accounting from a craft to a replicable process like Toyota did in the automotive business. Small to medium-sized companies in the US are hungry for accounting firms that go beyond routine bookkeeping and help protect the client, make more money, and avoid common pitfalls. We have created a process that delivers high-quality accounting at an attractive price. As we continue to automate, we also have added value-added services, including dashboards, analytical tools, process improvement consulting, IT services, and more. Our ability to secure Preferred Vendor positions with QSR franchisors is a testimony to our success. We have led the industry in automation, process improvement, and innovation and plan to continue to do so. The ideal candidate is inquisitive, hands-on, passionate, and highly consultative in nature. The individual will report to the VP – HR and Operations and closely collaborate with the CEO and Senior Stakeholders to drive projects across Indevia. Scouting for Manager - Accounts Job Description - Service Delivery & Operations: Responsible for Service Delivery, driving SLA metrics and providing leadership in dealing with overall operational and client issues. Ensuring that the clients are satisfied with the performance. Responsible for Operational Excellence & Productivity improvement Initiatives & Implementations. Manage Transition of new clients, redesign processes, and identify process transformation opportunities & projects. Conduct periodic reviews with managers and drive corrective action where required in order to ensure delivery predictability. Identify opportunities for work redesign, workflow enhancement, shift utilization, Staff mix, and staff utilization in order to meet / exceed internal financial goals. Coordinate resource deployment across all processes for the engagement (Team Size, Span, Shift Utilization, Skill sets) in order to ensure budget & pricing assumptions compliance. Work Location: Mumbai (Hybrid) Team Management: Shares knowledge, mentor, and educates the organization's staff regarding the company's vision, opportunities, and challenges. Ensure company operation hurdles are resolved in a timely and cost-effective manner. Supervise staff in accordance with the operational and revenue objectives. Coordinate resource deployment across all processes for the engagement (Team Size, Span, Shift Utilization, Skill sets) in order to ensure budget & pricing assumptions compliance. Identify training needs for team members. Requirement: Master's or a bachelor's degree in commerce with 8 - 10+ years of experience or in a related field. Experience in a BPO will be an added advantage. Leader with a service mindset who takes pride in growing the people she/he leads. Deep understanding of how to use accounting to create value for the client. Passion for using the best tools available to transform accounting. (Knowledge on Microsoft Dynamics, Sage 100, Quick books - highly preferable) Entrepreneurial spirit who is excited by the prospect of rapid growth. Demonstrated ability to lead a team of professionals to higher levels of performance. Excellent interpersonal skills in dealing with peers, superiors, and staff. Excellent oral and written communication skills in English. Able to interact with US clients and prospects via phone, email, and in person. Keep up to date with industry standards and technology changes to help build robust systems and provide ideas for integration. Excellent interpersonal communication skills with a strong orientation toward customer service and the ability to communicate technical information effectively to technical and non-technical audiences. Process-driven with a strong Project Management and Product Owner Mindset Cultural fit: Of necessity, IAPL/IAI has evolved a consultative management style We understand that staff attrition has a high cost. We invest in hiring rare, responsible people and allow them a great degree of autonomy. A top-down authoritarian style will not work. Job location and compensation: Mumbai Compensation: Competitive with profit participation and bonus payouts Preferred skills and qualifications International business experience Valid US visa If this sounds like you, write to us at HRteam@indevia.com and leave your contact information. We will be delighted to offer the insights that you seek about Indevia. For additional information, please visit www.indevia.com. We are an Equal Opportunity Employer with no discrimination as to gender, religion, caste, creed, disability, or national origin. Start your journey with us.

Company profile : Indevia Accounting Pvt Ltd, a subsidiary of Indevia Accounting Inc., is a rapidly growing accounting firm based in Andheri, Mumbai. The company is an “accounting firm of the future,” using Robotics, Analytics, and Lean Six Sigma principles to improve quality, streamline processes and increase productivity. The focus is on providing timely, accurate, and meaningful accounting to franchisees and franchisors, with a specialty in the U.S. Quick Service Restaurant (QSR) industry. The company is the preferred accounting vendor for four national QSR chains in North America and serves over 35 other brands. IAPL maintains Quality Management Systems (QMS) certified to ISO 9001, and Information Security Management Standard (ISMS) to ISO 27001. This position calls for a project management-driven role that is key in transitioning and onboarding new clients using our CRM solutions. We are seeking an Individual who would leverage his/her unique expertise to influence a move away from traditional accounting service delivery towards a more modern approach and efficient working practices, thereby acting as a critical change agent.As we continue to automate, we also have added value-added services, including dashboards, analytical tools, process improvement consulting, IT services, and more. Our ability to secure Preferred Vendor positions with QSR franchisors is a testimony to our success. We have led the industry in automation, process improvement, and innovation and plan to continue to do so. The ideal candidate is inquisitive, hands-on, passionate, and highly consultative in nature. The transition manager (TM) will report to the VP – HR and Operations and closely collaborate with the CEO and Senior Stakeholders to drive projects across Indevia. The individual will lead, manage, and drive (US) Accounting client transitions into our environment. Scouting for Transition Manager Job Summary: Responsible for leading and driving new client and existing client transitions for the addition of new services (migrating, improving, and optimizing the business process into our environment) Ensuring the satisfaction of client expectations and that company processes and procedures are followed and maintained, which includes all aspects of personnel, relationships with the client, and detailed decisions to make the transition a success. Undertake the development, implementation, monitoring, and reporting of the Transition Plan to meet the strategic goals and interests of the Organization. Analyze the current transition process to identify areas for improvement. Identify opportunities for work redesign, workflow enhancement, shift utilization, Staff mix, and staff utilization in order to meet / exceed internal financial goals. Work with and support the sales team to ensure service agreements are consistent with our deliverables, educate the client on the requirements of a successful transition in due diligence discussions/meetings with clients, draft client solutions, etc. Map the work process from client to Indevia, service delivery, client communication, and delivery follow-up. Ensure complete documentation of the service process. Since we primarily serve one type of client, create a service process master document and edit for each client. Builds and maintains a departmental structure, operating standards, and practices that are responsive and adaptable to evolving business needs. Managing team functions and utilizations, viz. workforce planning, facilitating recruitment, selection, induction, performance appraisal, training, etc., in line with overall business goals. Lead the transition team in terms of delivery timelines, service quality, documentation, cost, and client (both internal and external) satisfaction. Work location : Mumbai Candidate profile: Master's or a bachelor's degree in commerce with 8 - 10+ years of experience or in a related field. Experience in a BPO will be an added advantage Preference: Demonstrated/Proven track record of managing US accounting for Quick Service Restaurant clients (QSR) Managing process improvement and transition projects to completion (and to be able to demonstrate tangible business benefits realization) - (onsite or offshore) – accounting /finance/BPO is a plus. Demonstrated success as an accounting process transition manager – experience in P2P or O2C will be a plus. Passion for using the best tools available to transform accounting (Knowledge of Microsoft Dynamics, Sage 100, Quick books, R365 - highly preferable) An entrepreneurial spirit who is excited by the prospect of rapid growth. Process-driven with a strong Project Management and Product Owner Mindset Excellent interpersonal communication skills with a strong orientation toward customer service and the ability to communicate technical information effectively to technical and non-technical audiences. If this sounds like you, write to us at HRteam@indevia.com and leave your contact information. We will be delighted to offer the insights that you seek about Indevia. For additional information, please visit www.indevia.com. We are an Equal Opportunity Employer with no discrimination as to gender, religion, caste, creed, disability, or national origin. Start your journey with us.

Welcome to Indevia, we specialize in providing high-impact accounting solutions to quick service restaurant clients, and with a team of highly qualified professionals, we ensure their success in a fast-paced, high-volume environment. We use technology, strategy, and extensive industry expertise to assist our clients improve their profitability and financial health. Are you the kind of leader who sees potential in every challenge, an opportunity in every inefficiency, and a chance to teach, mentor and inspire? Have you worked with a mid-sized firm and thrived in dynamic, ever-evolving environments? We are seeking a seasonal and enthusiastic Vice President - Operations, this position won’t just be overseeing numbers – you’ll be cultivating a high performing team, refining processes, and ensuring our clients thrive in an industry where speed and precision is everything. If you’re ready to lead with purpose, drive innovation, and transform the future of QSR financial services, let’s build something extraordinary together. This role will drive strategic initiatives, streamline processes, and enhance service delivery for QSR clients while fostering a high-performance culture within the Organization. This position will play a pivotal role in designing and implementing a sustainable organization structure for operations that supports scalable growth, operational excellence, and a robust team. Working closely with AVP, EVP and the senior leadership, this role will ensure Indevia’s long term success by developing a future-ready team/workforce and infrastructure. We have been working remotely since COVID and continue to excel in this model, with a few teams operating in traditional office setting permanently. Lead and optimize operational strategies, ensuring seamless collaboration and efficiency. You will report directly to the EVP of HR, Operations and Finance and collaborate closely with a range of teams and diverse personalities across the Organization. Scouting for: Vice President – Operations Job Requirements: Responsibilities: To collaborate closely with respective stakeholders across the organization: Operational Leadership and strategy. Develop and implement the best practices to enhance processes, system, efficiency, accuracy, and scalability of accounting services for clients (QSR & Non QSR) Monitor key performance metrics to drive continuous improvement and profitability. Strategic Growth: Collaborate with the leadership team to drive business expansion, develop new service offerings, and improve client retention. Collaborate with stakeholders: Work closely with various departments to understand the needs and develop customized solutions. Your ability to listen and understand will be key to building strong, collaborative relationships. Attract and retain Top Talent – Work with HR team on attracting strategies to bring in world-class professionals who share our vision. Client Transition and Onboarding: Oversee and streamline client transitions, ensuring seamless onboarding with Zero operational disruption. Develop structured transition plans tailored to the needs of the clients. Oversee and standardize the transition process, ensuring the onboarding within 30-60 days using a structured SOP’s, process document, automation tool/software to track the progress for both internal team and client, ensuring a clear, structured transition process. Manage Data migration, financial reporting, integration, and regulatory compliance throughout the transition and ensure smooth implementation of accounting software, automation, and deliverables. Serve as a trusted partner, proactively addressing client concerns and ensuring long term satisfaction and partnership. Process Optimization and Technology integration: Lead the adoption of cutting-edge technologies and automation tools to enhance efficiency. Ensure seamless integration of financial system to support real-time reporting and analytics. Develop and implement standard operating procedures (SOPs) for streamlined financial operations. Team Development and Management: Oversee workforce planning and resource allocation to optimize performance and client service. Review and hire the resources if required. Collaborate with the Training Manager to design and implement training programs for onboarding for new hires, refresher courses, process standardization and continuous skill development and so on. Develop succession planning frameworks for roles across Operations team in conjunction with AVP and EVP. Effectively manage team performance by setting clear goals and expectations, tracking progress, providing timely constructive feedback, and addressing performance difficulties/challenges. Error Management and CAPA control: Implement error detection frameworks and automated tracking tools to ensure real-time monitoring and resolution. Establish a corrective and preventive action (CAPA) system with RCA, structured SOP’s, and escalation protocols. Drive process automation and innovation reconciliation tools to minimize manual errors and enhance accuracy. Foster a zero-error culture through quality audits, training programs and proactive risk mitigation strategies. Client Relationship Management: Maintaining strong relationships with key clients, ensuring their unique accounting needs are met with precision and on a timely basis through regular calls, virtual meetings and onsite visits as needed. Ensure seamless communication, addressing concerns proactively and providing strategic insights. Financial Oversight for Business Outcomes: Develop, implement, maintain visibility and monitor the real-time dashboards to track key metrics, client transitions, error rates and operational efficiency and profitability in conjunction with Operations and other Support departments/team. Regulatory Compliance: Ensure all accounting Operations adhere to industry regulations, tax requirements and best financial practices. Manage other responsibilities as assigned by the Management from time to time. Qualifications and Skills: Graduate in any stream plus a diploma/degree in Accounting or Finance. MBA (Preferable) 15+ years of hands-on experience in operations management is a must including more than 10 plus years in a managerial role. Preferably in an accounting or financial services firm serving the QSR industry/clients. Deep understanding of QSR accounting principles, financial reporting, and industry specific regulations Organizational skills: You can juggle multiple projects, manage your time effectively, and stay on top of details without losing sight of the big picture. Proven record of driving process efficiencies and operational improvements is a MUST. Process-driven with a strong Project Management and Product Owner Mindset Strong process orientation and a work ethic that focuses on the thoroughness of approach, precision, and mindfulness. Experience with accounting software, automation tools, and data driven decision making. Must have a strong Technical Acumen paired with Analytical mindset and innovative thinking. Excellent interpersonal communication skills with a strong orientation toward customer service and the ability to communicate technical information effectively to technical and non-technical audiences. International business experience (handing US Accounting clients) with valid US Business visa (Preferable)

Welcome to Indevia, where we specialize in providing high-impact accounting solutions to quick service restaurant clients. With a team of highly qualified professionals, we ensure our clients" success in a fast-paced, high-volume environment. At Indevia, we leverage technology, strategy, and extensive industry expertise to assist our clients in improving their profitability and financial health. As a leader at Indevia, you will have the opportunity to cultivate a high-performing team, refine processes, and ensure our clients thrive in an industry where speed and precision are paramount. We are currently seeking a Vice President - Operations who is passionate, enthusiastic, and ready to lead with purpose, drive innovation, and transform the future of QSR financial services. In this role, you will drive strategic initiatives, streamline processes, and enhance service delivery for QSR clients while fostering a high-performance culture within the organization. Working closely with the AVP, EVP, and senior leadership, you will play a pivotal role in designing and implementing a sustainable organization structure for operations that supports scalable growth, operational excellence, and a robust team. Key Responsibilities: - Collaborate closely with stakeholders across the organization to provide operational leadership and strategy. - Develop and implement best practices to enhance processes, system efficiency, accuracy, and scalability of accounting services for clients (QSR & Non-QSR). - Monitor key performance metrics to drive continuous improvement and profitability. - Work with the leadership team to drive business expansion, develop new service offerings, and improve client retention. - Attract and retain top talent by working with the HR team on attracting strategies to bring in world-class professionals who share our vision. - Oversee and streamline client transitions, ensuring seamless onboarding with zero operational disruption. - Lead the adoption of cutting-edge technologies and automation tools to enhance efficiency. - Manage workforce planning and resource allocation to optimize performance and client service. - Implement error detection frameworks and automated tracking tools to ensure real-time monitoring and resolution. - Maintain strong relationships with key clients, ensuring their unique accounting needs are met with precision and on a timely basis. - Develop, implement, maintain visibility, and monitor real-time dashboards to track key metrics, client transitions, error rates, and operational efficiency and profitability. Qualifications: - Graduate in any stream plus a diploma/degree in Accounting or Finance. MBA is preferable. - 15+ years of hands-on experience in operations management, including more than 10 years in a managerial role, preferably in an accounting or financial services firm serving the QSR industry/clients. - Deep understanding of QSR accounting principles, financial reporting, and industry-specific regulations. - Strong process orientation, project management skills, and a focus on process efficiencies and operational improvements. - Experience with accounting software, automation tools, and data-driven decision-making. - Strong technical acumen, analytical mindset, and innovative thinking. - Excellent interpersonal communication skills and a strong orientation toward customer service. If you are a dynamic leader who thrives in a fast-paced environment and is passionate about driving operational excellence and client satisfaction, we invite you to join us at Indevia as our Vice President - Operations.,

Company profile : Indevia Accounting Pvt Ltd, a subsidiary of Indevia Accounting Inc., is a rapidly growing accounting firm based in Andheri, Mumbai. The company is an “accounting firm of the future,” using Robotics, Analytics, and Lean Six Sigma principles to improve quality, streamline processes and increase productivity. The focus is on providing timely, accurate, and meaningful accounting to franchisees and franchisors, with a specialty in the U.S. Quick Service Restaurant (QSR) industry. The company is the preferred accounting vendor for four national QSR chains in North America and serves over 35 other brands. IAPL maintains Quality Management Systems (QMS) certified to ISO 9001, and Information Security Management Standard (ISMS) to ISO 27001. The Manager of Operations and Service Delivery is a critical member of our Team. She/he must bring a passion for transforming accounting from a craft to a replicable process like Toyota did in the automotive business. Small to medium-sized companies in the US are hungry for accounting firms that go beyond routine bookkeeping and help protect the client, make more money, and avoid common pitfalls. We have created a process that delivers high-quality accounting at an attractive price. As we continue to automate, we also have added value-added services, including dashboards, analytical tools, process improvement consulting, IT services, and more. Our ability to secure Preferred Vendor positions with QSR franchisors is a testimony to our success. We have led the industry in automation, process improvement, and innovation and plan to continue to do so. The ideal candidate is inquisitive, hands-on, passionate, and highly consultative in nature. The individual will report to the VP – HR and Operations and closely collaborate with the CEO and Senior Stakeholders to drive projects across Indevia. Scouting for Manager - Accounts Job Description - Service Delivery & Operations: Responsible for Service Delivery, driving SLA metrics and providing leadership in dealing with overall operational and client issues. Ensuring that the clients are satisfied with the performance. Responsible for Operational Excellence & Productivity improvement Initiatives & Implementations. Manage Transition of new clients, redesign processes, and identify process transformation opportunities & projects. Conduct periodic reviews with managers and drive corrective action where required in order to ensure delivery predictability. Identify opportunities for work redesign, workflow enhancement, shift utilization, Staff mix, and staff utilization in order to meet / exceed internal financial goals. Coordinate resource deployment across all processes for the engagement (Team Size, Span, Shift Utilization, Skill sets) in order to ensure budget & pricing assumptions compliance. Work Location: Mumbai (Hybrid) Team Management: Shares knowledge, mentor, and educates the organization's staff regarding the company's vision, opportunities, and challenges. Ensure company operation hurdles are resolved in a timely and cost-effective manner. Supervise staff in accordance with the operational and revenue objectives. Coordinate resource deployment across all processes for the engagement (Team Size, Span, Shift Utilization, Skill sets) in order to ensure budget & pricing assumptions compliance. Identify training needs for team members. Requirement: Master's or a bachelor's degree in commerce with 8 - 10+ years of experience or in a related field. Experience in a BPO will be an added advantage. Experience working in QSR market Leader with a service mindset who takes pride in growing the people she/he leads. Deep understanding of how to use accounting to create value for the client. Passion for using the best tools available to transform accounting. (Knowledge on Microsoft Dynamics, Sage 100, Quick books - highly preferable) Entrepreneurial spirit who is excited by the prospect of rapid growth. Demonstrated ability to lead a team of professionals to higher levels of performance. Excellent interpersonal skills in dealing with peers, superiors, and staff. Excellent oral and written communication skills in English. Able to interact with US clients and prospects via phone, email, and in person. Keep up to date with industry standards and technology changes to help build robust systems and provide ideas for integration. Excellent interpersonal communication skills with a strong orientation toward customer service and the ability to communicate technical information effectively to technical and non-technical audiences. Process-driven with a strong Project Management and Product Owner Mindset Cultural fit: Of necessity, IAPL/IAI has evolved a consultative management style We understand that staff attrition has a high cost. We invest in hiring rare, responsible people and allow them a great degree of autonomy. A top-down authoritarian style will not work. Job location and compensation: Mumbai Compensation: Competitive with profit participation and bonus payouts Preferred skills and qualifications International business experience Valid US visa If this sounds like you, write to us at HRteam@indevia.com and leave your contact information. We will be delighted to offer the insights that you seek about Indevia. For additional information, please visit www.indevia.com. We are an Equal Opportunity Employer with no discrimination as to gender, religion, caste, creed, disability, or national origin. Start your journey with us.