Telesales Executive

Job Summary:

We are looking for a knowledgeable and dynamic Tele Caller to join our team in Surat. The ideal candidate will have a background in agriculture, strong communication and interpersonal skills, and a passion for helping farmers adopt modern farming practices. This role requires managing high call volumes while providing expert advice on crop nutrition, plant health, and farming solutions.

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Key Responsibilities:

· Make 80–100 outbound calls daily to connect with farmers and guide them on agricultural practices, product usage, and crop advisory.

· Handle incoming farmer queries and provide clear, accurate, and helpful solutions.

· Document and verify customer details, maintain accurate records, and update information in the CRM system.

· Use MS-Excel to maintain call logs, feedback, and follow-up schedules.

· Collaborate with the agronomy and sales teams to ensure seamless support and customer satisfaction.

· Build trust and rapport with farmers to drive awareness, engagement, and adoption of agricultural products or services.

· Meet daily, weekly, and monthly call and sales targets.

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Required Skills & Qualifications:

· Bachelor's degree/diploma in Agriculture, Horticulture, or related fields.

· Fresher – 3 years of experience in tele-calling or customer support, preferably in the agriculture sector.

· Strong communication skills

· Working knowledge of CRM tools, MS-Excel, and basic documentation.

· Good understanding of farming systems, crop cycles, agri-inputs, and farmer behavior.

· Ability to multitask, manage time efficiently, and work under pressure.

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Preferred Attributes:

· Empathetic listener with a customer-first mindset.

· Passionate about improving farmer livelihoods and promoting sustainable agriculture.

· Quick learner and problem solver with a proactive attitude.

Job Type: Full-time

Pay: ₹20,000.00 - ₹27,000.00 per month

Benefits:

• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Language:

• Hindi (Preferred)
• English (Preferred)

Work Location: In person