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GAVS Technologies
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Technical Writer / Sr Technical Writer

Technical Writer / Sr Technical Writer

GAVS Technologies

4 - 9 years

6 - 10 Lacs

Chennai

Posted:2 weeks ago| Platform:

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Skills Required

standard operating procedures technical writing confluence aviation sharepoint technical communication content creation documentation tools sop xml api documentation airlines madcap flare agile technical documentation dita it infrastructure

Work Mode

Work from Office

Job Type

Full Time

Job Description

The Technical Writer will be responsible for creating, maintaining, and updating a wide range of technical documentation related to our airline's IT infrastructure. This includes, but is not limited to, system architecture diagrams, network configurations, operational procedures, installation guides, API documentation, disaster recovery plans, and user manuals. The ideal candidate will possess a strong understanding of both airline operations and enterprise-level IT infrastructure, with a proven ability to translate complex technical information into easily understandable content for various audiences, from IT professionals to airline operational staff.

Key Responsibilities:

Content Creation: Develop and write high-quality technical documentation for new and existing IT systems, applications, and infrastructure components within the airline domain.
Information Gathering: Collaborate closely with subject matter experts (SMEs), including IT architects, network engineers, system administrators, software developers, and airline operations personnel, to gather information and ensure technical accuracy. Audience Analysis: Tailor documentation content and style to different audiences, including technical staff, end-users, trainers, and management. Documentation Standards: Adhere to and contribute to the development of documentation standards, templates, and best practices. Version Control Management: Manage documentation versions, updates, and reviews in a structured and efficient manner, utilizing appropriate documentation tools (e.g., Confluence, SharePoint, MadCap Flare, DITA). Diagrams Visuals: Create and incorporate effective diagrams, flowcharts, screenshots, and other visuals to enhance understanding of complex technical concepts. SOPs Runbooks: Develop detailed Standard Operating Procedures (SOPs) and runbooks for IT operations, system maintenance, and troubleshooting. Compliance Audit Support: Contribute to documentation efforts that support regulatory compliance (e.g., FAA, EASA) and internal audit requirements. Training Materials: Potentially assist in the development of training materials based on technical documentation. Continuous Improvement: Proactively identify areas for documentation improvement and efficiency.

Required Qualifications:

Education: Bachelor's degree in Technical Communication, Computer Science, Information Technology, or a related field. Equivalent practical experience will be considered.

Experience:

Minimum of 5-7 years of proven experience as a Technical Writer in an enterprise IT environment. Demonstrable experience working within or extensively with the airlines/aviation domain is essential. Strong understanding and experience documenting IT infrastructure components, including:

Preferred Qualifications:

Experience with DITA or other XML-based authoring environments. Certifications in technical writing (e.g., CPTC). Experience with agile development methodologies. Knowledge of specific airline operational systems (e.g., PSS, MRO, ATC systems). Familiarity with cybersecurity frameworks (e.g., NIST, ISO 27001).

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Technical Writer / Sr Technical Writer