101 Documentation Tools Jobs

The Business Analyst AI/ML will be responsible for collaborating with product, engineering, and global stakeholders to translate business requirements into actionable technical specifications. In this contract role, you will play a key part in supporting Generative AI and Financial Services initiatives through data-driven decision-making and documentation excellence. Your main responsibilities will include gathering, analyzing, and documenting functional and non-functional requirements, as well as translating business needs into user stories, workflows, and system specifications. You will work closely with cross-functional teams, including developers, QA, and product managers, to facilitate sprint planning, backlog grooming, and user acceptance testing. Throughout the project lifecycle, you will ensure traceability of requirements. To excel in this role, you should have expertise in requirements gathering, be familiar with Agile methodologies such as Scrum processes, and have experience with documentation tools like JIRA, Confluence, and diagramming tools. A strong understanding of APIs, data flow, dashboards, system integration, AI/ML workflows, and financial services domain will be essential. Additionally, you should possess strong analytical thinking, stakeholder collaboration, and executive reporting skills. The ideal candidate will have at least 3-6 years of experience as a Business Analyst in tech or data-driven environments, a solid grasp of Agile/Scrum methodologies and SDLC, and hands-on experience with JIRA, Confluence, and documentation tools. Preferred qualifications include experience in AI/ML product teams or analytics platforms, familiarity with APIs, cloud-based tools, integration projects, knowledge of SQL, dashboards, or wireframing tools like Figma/Balsamiq. This role offers a hybrid working model based out of Pune. Joining KX means being part of a team that leads with instinct and facts, values curiosity and fast learning, and takes ownership of challenges.,

About Vecmocon Vecmocon was incubated in 2016 at IIT Delhi by Peeyush Asati (CEO), Adarshkumar Balaraman (COO) and Shivam Wankhede (CTO). The company has now established its presence in major cities including Delhi, Bangalore, Chennai & Lucknow with a passionate team of more than 180 associates. The company is at the forefront of advanced computing solutions for electric mobility, specializing in safety-critical components such as Battery Management Systems (BMS), EV chargers, Vehicle Intelligence Modules (VIM), secure Firmware Over the Air (FOTA), etc for electric vehicles. The company is working with two of the top 5 EV players in India and various leading battery manufacturers ensuring a high level of reliability and safety, delivering robust performance for the next generation of intelligent and smart EVs. With a vision to develop the most reliable, robust, and cost-efficient systems, Vecmocon aims to drive the mass adoption of electric vehicles globally. Key Responsibilities Project Execution & Delivery Define and manage project scope, timelines, and deliverables Track and document progress using JIRA, Gantt charts, and other PM tools Identify and mitigate project risks to ensure on-time execution Customer Coordination & Feasibility Gather and document customer requirements and assess feasibility Work with engineering teams to align on technical solutions Coordinate sample builds, deliveries, and customer feedback Production & Supply Chain Coordination Plan and ensure timely series production in coordination with sales, production, and supply chain teams Oversee handover from development to production, ensuring smooth transition Track procurement and supply chain dependencies to avoid bottlenecks Documentation & Sign-offs Manage technical sign-off, production handover, and compliance documentation Maintain structured project reports, BOM approvals, and change logs Ensure all milestones are properly documented and communicated Cross-functional Collaboration & Process Improvement Ensure seamless coordination between product, engineering, testing, and manufacturing Continuously improve development workflows and project tracking processes. Key Qualifications B.Tech in Electrical, Electronics or related field. 3+ years in project management for hardware products (EV field is a good to have but not necessary) Strong leadership, communication, and stakeholder management skills Proficiency in JIRA, Gantt charts, and documentation tools. Show more Show less

We are seeking a detail-oriented Junior Technical Writer to join our team and assist in creating clear and user-friendly technical documentation. This role is suitable for individuals with a keen interest in writing and technology, aiming to establish a career in technical documentation. You will collaborate closely with developers, product managers, and designers to produce concise and comprehensible documentation. As a Junior Technical Writer, your responsibilities will include creating, editing, and updating various technical documents such as user guides, manuals, FAQs, and API documentation. You will be tasked with documenting APIs, working with subject matter experts to simplify complex technical information for a non-technical audience, and ensuring consistency and clarity in all documentation by adhering to style guides and best practices. Additionally, you will conduct research on industry trends and standards to enhance the quality of the content, assist in organizing content for knowledge bases, proofread and review documentation for errors, and collaborate with the development team to document product features and updates. The ideal candidate should possess a strong command of the English language with exceptional writing, editing, and proofreading skills. A good understanding of technical concepts and the ability to quickly grasp new technologies is essential. Proficiency in documenting APIs, familiarity with tools like MS Word, Google Docs, Markdown, or Confluence, and the ability to work both independently and in a team environment are key requirements for this role. Strong organizational skills and attention to detail are also important. Preferred skills that would be advantageous for this role include knowledge of HTML, CSS, or basic coding principles, experience with version control systems like Git, exposure to API documentation tools such as Swagger or Postman, and an understanding of software development lifecycle (SDLC) and Agile methodologies. This is a full-time position based in Calicut, with the requirement to work in the office from Monday to Friday. If you are passionate about technical writing, possess the necessary skills and qualifications, and are enthusiastic about contributing to a dynamic team, we encourage you to apply for this exciting opportunity.,

This is a full-time hybrid role for an Information Technology Business Analyst at Ek Software Pvt. Ltd. As an IT Business Analyst, you will be responsible for analyzing business processes and requirements, and translating them into effective IT solutions. You will work closely with stakeholders, including healthcare service organizations, to gather and document business requirements, identify gaps, define processes, and recommend improvements. This role is located in Ahmedabad, with the flexibility for remote work. Key responsibilities include analyzing data to identify trends, patterns, and insights that inform business decisions, working with IT and other departments to implement solutions and ensure they align with business goals, communicating findings, recommendations, and project updates to stakeholders and executives, creating detailed documentation of business requirements, processes, and solutions, and identifying opportunities for process improvements and contributing to ongoing optimization efforts. The ideal candidate will possess strong analytical and problem-solving skills, proficiency in data analysis tools and techniques, excellent communication and interpersonal skills, ability to work collaboratively with cross-functional teams, experience with business process modeling and documentation tools such as Figma and MS Visio, knowledge of project management methodologies and tools like Agile, Scrum, Jira, and Confluence, natural curiosity, a love of learning how things work, and always being on the lookout for innovative improvements. Qualifications for this position include a Bachelor's Degree or greater in Information Technology, computer systems engineering, or related field, 3-5+ years of experience as a Business Analyst, preferably in the insurance industry, comfort with rapidly changing priorities, business needs, and conditions, a strong sense of accountability and ownership, and knowledge of SQL Queries.,

Avant de postuler un emploi, slectionnez votre langue de prfrence parmi les options disponibles en haut droite de cette page. Dcouvrez votre prochaine opportunit au sein d&aposune organisation qui compte parmi les 500 plus importantes entreprises mondiales. Envisagez des opportunits innovantes, dcouvrez notre culture enrichissante et travaillez avec des quipes talentueuses qui vous poussent vous dvelopper chaque jour. Nous savons ce quil faut faire pour diriger UPS vers l&aposavenir : des personnes passionnes dotes dune combinaison unique de comptences. Si vous avez les qualits, de la motivation, de l&aposautonomie ou le leadership pour diriger des quipes, il existe des postes adapts vos aspirations et vos comptences d&aposaujourd&aposhui et de demain. Job Summary Fiche de poste : This position ties technology to our business needs and determines how new solutions, carrier business rules, and industry changes will affect our customers. He/She performs analysis to ensure we maximize the positive impact across the business, documents what needs to be built and certifies the resulting product with our carrier business partners. This position enables the organization to achieve its goals and brings value to our teams and customers. Responsibilities Works with little or no supervision on projects of moderate to high complexity and independently on projects of low to moderate complexity. Serves as liaison between our Business Development, Development and Quality Assurance teams. Serves as the primary technical contact with carrier partners and certification teams. Contributes to the identification of solutions, elicitation and development of business and functional requirements that meet the needs of the business in a date driven business and application development environment. Qualifications Highly experienced in Requirements elicitation and documentation analysis Hands-on experience with Software Development tools and ability to perform some scripting tasks Knowledge of Microsoft Office and other documentation tools Bachelor&aposs Degree (or internationally comparable degree) in Computer Science or related field - Preferred Experience with Carrier business rules and industry standards - Preferred Type De Contrat en CDI Chez UPS, galit des chances, traitement quitable et environnement de travail inclusif sont des valeurs clefs auxquelles nous sommes attachs. Show more Show less

Position: Technical Content Writer (Internship) Company: Hiteshi Infotech Pvt. Ltd. Location: Crystal IT Park, Indore Duration: 3 Months (Paid) Employment Type: Internship (Full-Time) Role Summary Hiteshi Infotech is seeking a motivated intern to support its content team in developing clear and engaging technical documentation. This internship offers a hands-on opportunity to work on product guides, blogs, and tutorials, and gain exposure to a fast-paced tech environment. Key Responsibilities Assist in writing and editing product manuals, blog posts, and help guides Coordinate with technical and design teams to gather insights Research industry trends and integrate them into content Apply SEO techniques and ensure editorial consistency Requirements Currently pursuing or recently completed a degree in English, Mass Communication, Computer Science, or related fields Excellent writing and grammar skills Interest in technology and content development Basic familiarity with documentation tools or CMS platforms preferred Show more Show less

The Modern Data Company is seeking a Technical Writer to join our team in Indore/Hyderabad/Hybrid, India. As a Technical Writer, you will play a crucial role in creating and maintaining various technical documents such as user guides, developer documentation, knowledge base articles, and engineering materials. Your responsibilities will also include writing training materials for clients, partners, and internal teams, collaborating with product, engineering, and customer success teams to present technical information clearly, and defining and implementing documentation strategies. Key Responsibilities: - Create and maintain technical documents including user guides, developer documentation, and knowledge base articles. - Write training materials for clients, partners, and internal teams in various formats such as documents, videos, and distance learning content. - Collaborate with product, engineering, and customer success teams to ensure clear presentation of technical information. - Define and implement documentation strategies, including planning, tools, templates, and release notes. - Manage a small team of writers by assigning tasks, reviewing content, and ensuring quality and consistency. - Take ownership of content creation for complex topics such as APIs, architectures, and technical workflows. - Regularly update documentation to reflect product changes and ensure clarity and usability. Requirements: - Strong written and verbal communication skills with a clear and concise writing style. - Ability to understand technical information and explain it in simple terms. - Experience in creating technical documentation, training content, and instructional materials. - Knowledge of developer tools, programming basics (e.g., Java, Python), SQL, and cloud technologies like Kubernetes and CI/CD. - Experience using documentation tools such as help authoring software and version control. - Ability to lead documentation projects and mentor other writers. - 8+ years of technical writing or curriculum development experience (preferred). - Comfortable working in an agile environment and handling multiple tasks. Join us at Modern, where our core values of Humility, Empathy, Accountability, and Transparency guide us. We value individuals who are curious, problem-solvers, and have a vision for the bigger picture. If you are looking to make a significant impact and thrive in a competitive yet rewarding environment, Modern is the place for you. Benefit from our attractive compensation, ESOPs, and employee-friendly policies that ensure you create value for yourself while contributing to our success.,

As a Technical Writer, you will be responsible for developing and maintaining various technical documentation such as user manuals, online help systems, installation guides, API documentation, technical specifications, training materials, FAQs, and more. In this role, you will collaborate with subject matter experts (SMEs), engineers, developers, and product managers to ensure accuracy and alignment with product features and user needs. Your expertise in simplifying complex concepts will be crucial in translating technical information into clear, concise, and easy-to-understand language for a non-technical audience. Your primary focus will be on ensuring the accuracy and quality of the documentation by editing, proofreading, and revising it to meet documentation standards and style guides. Understanding the target audience's technical knowledge level is essential as you tailor your writing style, tone, and format of the documentation (text, video, diagrams) accordingly. Additionally, you will work with various documentation tools and software for authoring, publishing, and managing technical content, including content management systems (CMS), graphics editors, and version control systems. This position is for a full-time, permanent technical writer, and fresher candidates are welcome to apply. The benefits include health insurance and provident fund. The work location is on-site.,

Role Overview We are hiring a self-driven HR professional to lead and manage the entire HR lifecycle , including recruitment, L&D, employee engagement , and HR operations . The ideal candidate will be a hands-on executor and process improver who can independently handle HR responsibilities aligned with business growth. Key Responsibilities Talent Acquisition Manage end-to-end recruitment: sourcing to onboarding Build effective hiring pipelines with department heads Source talent using LinkedIn, portals, referrals, agencies Maintain an active talent pool for future hiring Handle pre-onboarding & induction Learning & Development (L&D) Conduct training needs analysis with teams Plan and manage internal/external training programs Partner with external trainers and platforms Track training effectiveness & feedback Oversee mandatory training (e.g., ISO awareness, info security) HR Operations Maintain accurate employee records & HR documentation Oversee payroll inputs, attendance, and leave tracking Manage PF, PT, ESI compliance with vendor support Handle employee grievances and policy queries Conduct smooth exit processes and documentation Employee Engagement & Culture Execute R&R, team-building, town halls, engagement programs Drive employee communications and internal campaigns Foster a positive, inclusive work environment Conduct feedback surveys and support improvement plans Collaborate with marketing on HR branding Policies, Systems & Compliance Ensure HR compliance with company policies and labor laws Maintain updated employee handbook and SOPs Support ISO audits and HR documentation Promote automation and process improvement in HR Qualifications & Experience Graduate in any discipline MBA/PGDM in HR (preferred) 47 years of experience in core HR functions Experience in mid-sized/service-based companies preferred Exposure to standalone/lead HR roles is a plus Skills & Competencies Strong knowledge of recruitment, labor laws, HR operations Proficient in HRMS, Excel, documentation tools Excellent interpersonal and communication skills Independent worker with cross-functional collaboration ability High level of integrity, confidentiality, and professionalism Key Performance Indicators (KPIs) Time to hire and quality of hires Training completion rates and feedback HR process accuracy and compliance Engagement & retention metrics Audit closure and HR reporting quality Why Apply for This Role Own the full HR function in a growth-driven environment Gain exposure to international HR standards Work closely with leadership and cross-functional teams Opportunity to implement systems and drive engagement culture Be part of a dynamic and ethical work environment Skills: recruitment,learning & development,employee learning & development,hr generalist,interpersonal skills,documentation tools,compliance,payroll,documentation,training,cross-functional collaboration,excel,strong knowledge of labor laws,talent acquisition,proficient in hrms,hr operations,communication skills,employee engagement,payroll administration Show more Show less

Key Responsibilities Technical Documentation Creation & Maintenance Develop and maintain comprehensive user documentation for Spark Assist application functionality Create detailed workflow and process flow documentation Write clear, concise API documentation including endpoints, parameters, and integration guides Produce user guides, quick start guides, and troubleshooting documentation Develop onboarding materials and training documentation for new users Create integration guides for developers and technical stakeholders Maintain API reference documentation with code examples Maintain version control and ensure documentation accuracy across application updates Collaboration & Quality Assurance Work closely with product managers, developers, and UX designers Review and edit documentation for clarity, accuracy, and consistency Establish and maintain documentation standards and style guides Conduct regular documentation audits and updates Required Qualifications Technical Skills 5+ years of experience in technical writing, preferably for software applications Proficiency in documentation tools (e.g., Confluence, github) Experience with API documentation tools (e.g., Swagger, Postman) Basic understanding of software development processes and terminology Familiarity with markup languages (Markdown, HTML) Communication & Analytical Skills Excellent written and verbal communication skills Ability to translate complex technical concepts into user-friendly language Strong attention to detail and organizational skills Experience working in Agile development environments

Key Responsibilities Technical Documentation Creation & Maintenance Develop and maintain comprehensive user documentation for Spark Assist application functionality Create detailed workflow and process flow documentation Write clear, concise API documentation including endpoints, parameters, and integration guides Produce user guides, quick start guides, and troubleshooting documentation Develop onboarding materials and training documentation for new users Create integration guides for developers and technical stakeholders Maintain API reference documentation with code examples Maintain version control and ensure documentation accuracy across application updates Collaboration & Quality Assurance Work closely with product managers, developers, and UX designers Review and edit documentation for clarity, accuracy, and consistency Establish and maintain documentation standards and style guides Conduct regular documentation audits and updates Required Qualifications Technical Skills 5+ years of experience in technical writing, preferably for software applications Proficiency in documentation tools (e.g., Confluence, github) Experience with API documentation tools (e.g., Swagger, Postman) Basic understanding of software development processes and terminology Familiarity with markup languages (Markdown, HTML) Communication & Analytical Skills Excellent written and verbal communication skills Ability to translate complex technical concepts into user-friendly language Strong attention to detail and organizational skills Experience working in Agile development environments

This position ties technology to our business needs and determines how new solutions, carrier business rules, and industry changes will affect our customers. He/She performs analysis to ensure we maximize the positive impact across the business, documents what needs to be built and certifies the resulting product with our carrier business partners. This position enables the organization to achieve its goals and brings value to our teams and customers. Responsibilities: Works with little or no supervision on projects of moderate to high complexity and independently on projects of low to moderate complexity. Serves as liaison between our Business Development, Development and Quality Assurance teams. Serves as the primary technical contact with carrier partners and certification teams. Contributes to the identification of solutions, elicitation and development of business and functional requirements that meet the needs of the business in a date driven business and application development environment. Qualifications: Highly experienced in Requirements elicitation and documentation analysis Hands-on experience with Software Development tools and ability to perform some scripting tasks Knowledge of Microsoft Office and other documentation tools Bachelors Degree (or internationally comparable degree) in Computer Science or related field - Preferred Experience with Carrier business rules and industry standards - Preferred

Responsibilities : - Collaborate with product owners and stakeholders to gather and analyze business requirements across functional domains: Digital Banking, Customer Onboarding, Cards, Treasury, Retail & Corporate Internet Banking.- Create and manage detailed business requirement documents (BRDs), functional specifications, and user stories.- Facilitate workshops and engage with cross-functional teams to elicit requirements and propose optimized solutions.- Support UAT and system integration testing by designing test cases, reviewing results, and tracking defects.- Interpret data and provide actionable insights to guide client decision-making.- Assist in gap analysis, workflow mapping, and identifying automation opportunitiesSkills:- Strong domain understanding in one or more of the following: Digital Banking, Cards, Treasury, RIB/CIB Onboarding.- Solid experience in testing processes and defect management.- Ability to translate business needs into clear technical requirements.- Familiarity with banking platforms, APIs, payment gateways, and compliance frameworks.- Proficiency in documentation tools (Confluence, Jira) and MS Office Suite

As a first-level support intern, you will be responsible for providing assistance to users via email and chat to help resolve technical and functional issues related to company products. Your role will involve working under guidance to effectively resolve issues, following documented procedures, and escalating complex issues to relevant internal teams when necessary. It is crucial to report any issues that may impact business operations and ensure that all support interactions are properly logged in the internal ticketing system. Additionally, you will be expected to keep users and stakeholders informed during downtimes or system issues. To excel in this role, you should have a good understanding of SQL, at least 1+ years of experience in Production Support, familiarity with Linux/UNIX systems, databases (e.g., MySQL, SQL Server), and web technologies. Exposure to or a willingness to learn scripting or programming basics is essential. A proactive attitude, eagerness to learn, and a customer-first mindset will be key to your success in this position. Familiarity with ticketing tools, debugging, analytical skills, AWS Cloud, Excel, and documentation tools are also desired. Strong communication skills, both written and verbal, are important for effective collaboration with the team and stakeholders. This internship opportunity is based in Chennai/Bangalore with a hybrid work model. The role involves working in a day shift from Monday to Friday in person. Join us for a 6-month contract length and contribute to accurate and timely reporting of support metrics.,

This role requires a servant-leader and coach who aims to foster a culture of continuous improvement. The ideal candidate will have a deep understanding of Agile principles, excellent communication skills, and a passion for empowering teams to achieve their full potential. This position ties technology to our business needs and determines how new solutions, carrier business rules, and industry changes will affect our customers. He/She performs analysis to ensure we maximize the positive impact across the business, documents what needs to be built and certifies the resulting product with our business partners. This position enables the organization to achieve its goals and brings value to our teams and customers. Responsibilities : Facilitate all Scrum ceremonies: Daily Stand-ups, Sprint Planning, Sprint Reviews, and Retrospectives. Coach team members on Agile principles and Scrum practices. Remove impediments and blockers that hinder the team s progress. Track and report key Agile metrics (e.g. velocity, capacity, etc.) Works with little or no supervision on projects of moderate to high complexity and independently on projects of low to moderate complexity. Contributes to the identification of solutions, elicitation and development of business and functional requirements (user stories) that meet the needs of the business in a data driven business and product development environment. Qualifications: Excellent written and oral communication skills Energetic and able to engage product team members Experience working with Agile teams in software development or other industries Familiarity with agile frameworks (Scrum, Kanban, SAFe, etc.) Proficiency with Agile project management tools (Azure DevOps, Jira, etc.) Highly experienced in creation of features and user stories Knowledge of Microsoft Office and other documentation tools Bachelors Degree (or internationally comparable degree) in Computer Science or related field - Preferred Experience with Carrier/Transportation business rules and industry standards - Preferred

Moving our world forward by delivering what matters! UPS is a company with a proud past and an even brighter future. Our values define us. Our culture differentiates us. Our strategy drives us. At UPS we are customer first, people led and innovation driven. UPS s India based Technology Development Centers will bring UPS one step closer to creating a global technology workforce that will help accelerate our digital journey and help us engineer technology solutions that drastically improve our competitive advantage in the field of Logistics. Future You grows as a visible and valued Technology professional with UPS, driving us towards an exciting tomorrow. As a global Technology organization we can put serious resources behind your development. If you are solutions orientated, UPS Technology is the place for you. Future You delivers ground-breaking solutions to some of the biggest logistics challenges around the globe. You ll take technology to unimaginable places and really make a difference for UPS and our customers. This position ties technology to our business needs and determines how new solutions, carrier business rules, and industry changes will affect our customers. He/She performs analysis to ensure we maximize the positive impact across the business, documents what needs to be built and certifies the resulting product with our carrier business partners. This position enables the organization to achieve its goals and brings value to our teams and customers. Responsibilities: Works with little or no supervision on projects of moderate to high complexity and independently on projects of low to moderate complexity. Serves as liaison between our Business Development, Development and Quality Assurance teams. Serves as the primary technical contact with carrier partners and certification teams. Contributes to the identification of solutions, elicitation and development of business and functional requirements that meet the needs of the business in a date driven business and application development environment. Qualifications: Highly experienced in Requirements elicitation and documentation analysis Hands-on experience with Software Development tools and ability to perform some scripting tasks Knowledge of Microsoft Office and other documentation tools Bachelors Degree (or internationally comparable degree) in Computer Science or related field - Preferred Experience with Carrier business rules and industry standards - Preferred

You are looking for a Technical Writer / Technical documentation specialist with a strong knowledge of Azure to join our team in Bangalore on a contract basis for a duration of 6 months. As an experienced Documentation Engineer, you will focus on Microsoft Azure environments, creating, maintaining, and enhancing documentation related to our Azure-based systems. Your role will involve developing clear and comprehensive documentation for Azure-based applications, infrastructure, and network configurations, collaborating with various teams to gather information, updating existing documentation, implementing version control, ensuring compliance with industry standards, facilitating knowledge sharing, and creating troubleshooting guides. Your responsibilities will include creating user-friendly documentation that can be easily understood by technical and non-technical audiences, utilizing documentation tools efficiently, and ensuring that documentation reflects changes in Azure resources, configurations, and deployments. You will work closely with application developers, infrastructure engineers, and network specialists to ensure that documentation aligns with the actual environment and supports the organization's goals. To qualify for this role, you should have a Bachelor's degree in a related field or equivalent work experience, proven experience working with Microsoft Azure, excellent written and verbal communication skills, proficiency in documentation tools, strong attention to detail and organizational skills, knowledge of version control systems and documentation management tools, the ability to work independently and as part of a team, strong problem-solving and analytical skills, and Azure certifications would be a plus. If you are passionate about documentation, have a deep understanding of Azure services, network configurations, and infrastructure components, and enjoy collaborating with cross-functional teams to create high-quality documentation, we would like to hear from you.,

We are seeking a skilled Technical Writer with a strong understanding of technology and standards, and preferably with exposure to Microsoft Dynamics 365 CRM (D365 CRM) or other CRM platforms . The ideal candidate will be responsible for creating clear, concise, and user-friendly documentation that simplifies complex technical concepts, systems, and processes. Key Responsibilities Develop and maintain technical documentation, manuals, user guides, and SOPs. Collaborate with engineers, developers, and subject-matter experts to gather and validate information. Translate complex technical language into accessible content for diverse audiences. Create diagrams, charts, and visuals to support and enhance documentation. Ensure consistency in terminology, formatting, and style across all documents. Update documentation in line with product changes, user feedback, and evolving standards. Document CRM-related processes, configurations, and workflows, especially within D365 CRM or similar platforms. Expectations Strong technical writing skills with the ability to understand and document technology standards. Familiarity with CRM systems , preferably D365 CRM , including basic architecture, modules, and user workflows. Proficiency in documentation and collaboration tools such as Confluence , SharePoint , or similar platforms. Ability to work closely with technology teams to document standards, procedures, and lifecycle processes. Excellent communication and articulation skills to engage with cross-functional teams. Capability to understand code structures and logic to support technical documentation. Experience drafting operational lifecycles and standard operating procedures. Ability to research and refine IT policies and standards based on current practices and findings. About the Role: The Technical Writer (CRM) will create and maintain clear and concise documentation for customer relationship management systems. This role involves collaborating with cross-functional teams to gather technical information and translate complex concepts into user-friendly content. Additionally, the writer will ensure that documentation aligns with company standards and best practices. About the Team: The team consists of skilled professionals in technical writing, product management, and software development. Collaboration and communication are key aspects of the teams dynamic, fostering an environment where knowledge sharing and feedback are encouraged. The team strives for continuous improvement in both documentation processes and product understanding. You are Responsible for: Developing user manuals, guides, and online help documentation for CRM applications. Conducting interviews with subject matter experts to gather necessary information. Reviewing and revising existing documentation to ensure it is updated and accurate. Ensuring documentation meets accessibility standards and is tailored for the target audience. To succeed in this role you should have the following: Proven experience as a technical writer or in a similar role, particularly with CRM systems. Strong writing, editing, and communication skills, with an eye for detail. Familiarity with documentation tools and software, as well as a solid understanding of the principles of technical writing. Ability to work independently and manage multiple projects simultaneously while meeting tight deadlines.

Let s do this. Let s change the world. In this vital role you will be part of Amgen India Program Management Office (PMO) and reports to the Sr. Project Manager and supports the PMO team to track, organize, and monitor Amgen India site activation to ensure successful execution. This role acts as a liaison between business and technical teams, ensuring understanding of requirements and clear communication between team members. Roles & Responsibilities: Collaborate with leadership to ensure alignment with program goals, schedules, and budget. Track, organize, and monitor tasks and issues within Jira. This involves assigning tasks to team members, setting priorities, and ensuring that all tasks are completed on time. Facilitate the Scrum process and ensure that the team adheres to Agile principles. This includes organizing and leading Scrum ceremonies such as daily stand-ups, sprint planning, sprint reviews, and retrospectives. Collect, analyze, translate, and document business requirements into functional and non-functional specifications. Identify and escalate potential risks and help with mitigation strategies. Gather and interpret data to support decision-making and report on the progress of the transition Coordinate team meetings and manage meeting notes. What we expect of you We are all different, yet we all use our unique contributions to serve patients. The Program Management Office (PMO) professional we seek should possess these qualifications. Basic Qualifications: Master s degree and 1 to 3 years of project or program management experience OR, Bachelor s degree and 3 to 5 years of project or program management experience OR, Diploma and 7 to 9 years of project or program management experience Experience in project or program management. Solid understanding of project management software, such as Smartsheet, Power BI, Jira, and MS Office. Familiarization in project management principles, documentation, tools, and templates. Understanding creation and maintenance of executive dashboards and reports. Preferred Qualifications: Experience in multi-site project models and client communication skills. Additional certifications or experience in related project management tools. Negotiation Skills Soft Skills: Good time management and organizational skills. Strong collaboration skills. Effective communication with international teams and external partners. What you can expect of us As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we ll support your journey every step of the way. In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.

Collaborate with product managers, developers, and other stakeholders to understand product details and documentation requirements Write clear and concise user guides, manuals, API documentation, and online help Edit and proofread technical content to ensure accuracy and clarity Develop tutorials, how-to guides, and troubleshooting documentation Maintain and update existing documentation as products evolve Strong writing and editing skills with attention to detail Ability to understand complex technical concepts and communicate them clearly Familiarity with AI and analytics technologies and terminology Experience with documentation tools such as Markdown, Asciidoc, or similar Basic knowledge of programming languages and APIs is a plus Excellent communication and collaboration skills Strong organizational and time-management skills

This position ties technology to our business needs and determines how new solutions, carrier business rules, and industry changes will affect our customers- He/She performs analysis to ensure we maximize the positive impact across the business, documents what needs to be built and certifies the resulting product with our carrier business partners- This position enables the organization to achieve its goals and brings value to our teams and customers- Responsibilities: Works with little or no supervision on projects of moderate to high complexity and independently on projects of low to moderate complexity- Serves as liaison between our Business Development, Development and Quality Assurance teams- Serves as the primary technical contact with carrier partners and certification teams- Contributes to the identification of solutions, elicitation and development of business and functional requirements that meet the needs of the business in a date driven business and application development environment- Qualifications: Highly experienced in Requirements elicitation and documentation analysis Hands-on experience with Software Development tools and ability to perform some scripting tasks Knowledge of Microsoft Office and other documentation tools Bachelors Degree (or internationally comparable degree) in Computer Science or related field - Preferred Experience with Carrier business rules and industry standards - Preferred

This position ties technology to our business needs and determines how new solutions, carrier business rules, and industry changes will affect our customers- He/She performs analysis to ensure we maximize the positive impact across the business, documents what needs to be built and certifies the resulting product with our carrier business partners- This position enables the organization to achieve its goals and brings value to our teams and customers- Responsibilities: Works with little or no supervision on projects of moderate to high complexity and independently on projects of low to moderate complexity- Serves as liaison between our Business Development, Development and Quality Assurance teams- Serves as the primary technical contact with carrier partners and certification teams- Contributes to the identification of solutions, elicitation and development of business and functional requirements that meet the needs of the business in a date driven business and application development environment- Qualifications: Highly experienced in Requirements elicitation and documentation analysis Hands-on experience with Software Development tools and ability to perform some scripting tasks Knowledge of Microsoft Office and other documentation tools Bachelors Degree (or internationally comparable degree) in Computer Science or related field - Preferred Experience with Carrier business rules and industry standards - Preferred Primary Skills - Collaboration, Technical Experience, Leadership, SCRUM tools Secondary Skills - C#, SQL

This position ties technology to our business needs and determines how new solutions, carrier business rules, and industry changes will affect our customers- He/She performs analysis to ensure we maximize the positive impact across the business, documents what needs to be built and certifies the resulting product with our carrier business partners- This position enables the organization to achieve its goals and brings value to our teams and customers- Responsibilities: Works with little or no supervision on projects of moderate to high complexity and independently on projects of low to moderate complexity- Serves as liaison between our Business Development, Development and Quality Assurance teams- Serves as the primary technical contact with carrier partners and certification teams- Contributes to the identification of solutions, elicitation and development of business and functional requirements that meet the needs of the business in a date driven business and application development environment- Qualifications: Highly experienced in Requirements elicitation and documentation analysis Hands-on experience with Software Development tools and ability to perform some scripting tasks Knowledge of Microsoft Office and other documentation tools Bachelors Degree (or internationally comparable degree) in Computer Science or related field - Preferred Experience with Carrier business rules and industry standards - Preferred

Bachelors Degree (or internationally comparable degree) in Computer Science or related field - Preferred Experience Required 6+ years of total requirement gathering and Management experience with minimum 3+ years in Agile ways of requirements capture and management- Have run SCRUM on at least 1 POD for minimum of 1 Year Good experience or understanding of lean Agile /SAFe Highly experienced in Requirements elicitation and documentation analysis Hands-on experience with Software Development tools and ability to perform some scripting tasks Knowledge of Microsoft Office and other documentation tools Desired Experience with Carrier business rules and industry standards Competencies Required Azure Devops / Teams Requirements managed as Epics, Features, User stories Desired Scrum Master Certification SAFe certifications Characteristics Ability to operate in a fast-paced environment with a sense of urgency and accountability Strong analytical and problem-solving skills Proactive and flexible at work Good interpersonal and team building skills Passionate about continual learning High energy and attention to details Must be self-starter, technically proficient to independently handle assigned tasks Excellent oral and written communication skills in English Responsibilities Works with little or no supervision on projects of moderate to high complexity and independently on projects of low to moderate complexity- Serves as liaison between our Business, Development and Quality Assurance teams- Serves as the primary technical contact with carrier partners and certification teams- Contributes to the identification of solutions, elicitation and development of business , functional and non Functional requirements that meet the needs of the business in a date driven business and product development environment

This position ties technology to our business needs and determines how new solutions, carrier business rules, and industry changes will affect our customers- He/She performs analysis to ensure we maximize the positive impact across the business, documents what needs to be built and certifies the resulting product with our carrier business partners- This position enables the organization to achieve its goals and brings value to our teams and customers- Responsibilities: Works with little or no supervision on projects of moderate to high complexity and independently on projects of low to moderate complexity- Serves as liaison between our Business Development, Development and Quality Assurance teams- Serves as the primary technical contact with carrier partners and certification teams- Contributes to the identification of solutions, elicitation and development of business and functional requirements that meet the needs of the business in a date driven business and application development environment- Manages story board and works with Product Owner to elicit Epic, Features and Stories- Qualifications: Highly experienced in Requirements elicitation and documentation analysis Hands-on experience with Software Development tools and ability to perform some scripting tasks Knowledge of Microsoft Office and other documentation tools Bachelors Degree (or internationally comparable degree) in Computer Science or related field - Preferred Experience with Carrier business rules and industry standards - Preferred