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Eli Lilly And Company
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Senior Secops Engineer

Senior Secops Engineer

Eli Lilly And Company

2 - 4 years

4 - 6 Lacs

Bengaluru

Posted:3 days ago| Platform:

Apply

Skills Required

Networking Helpdesk Information security DNS Healthcare Information technology IPS Technical support DHCP Python

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Description :- Secops Engineer R2 , with automation, script and software engineering experience

Main Attributes:

Excellent customer service skills
Strong communication abilities, both written and verbal
Proficiency troubleshooting technical issues
Exposure to Automation and Engineering concept
Familiarity with Power BI Dashboard
Familiarity with various enterprise security tools and platforms
Strong teamwork and collaboration skills
Dedication to continuous learning and skill improvement

What Youll Be Doing:

As a SecOps Engineer II, you will be responsible for providing technical support to customers experiencing issues with enterprise security tools. You will work closely with our customers to troubleshoot and resolve their problems, ensuring a high level of customer satisfaction. Additionally, you will collaborate with other members of the security operations team to identify trends and patterns in customer issues, how we can use automation and engineering good practice to reduce the customer issues. You should have basic knowledge in creating Power BI dashboard, contributing to the improvement of our products and services.

Key Responsibilities:

Responding to support cases from customers regarding security tool-related issues
Providing timely and effective troubleshooting assistance to resolve customer problems
Documenting support cases and solutions for future reference and knowledge sharing
Communicating with customers in a professional and courteous manner, keeping them updated on the status of their cases
Collaborating with cross-functional teams, including senior engineeers and product managers, to escalate and resolve complex issues
Contributing to the development of knowledge base articles and other support resources
Participating in training sessions and workshops to enhance technical skills and product knowledge
Maintaining up-to-date knowledge of industry trends and best practices in security operations

What You Should Bring:

2-4 years of experience with Cyber and Software Engineering Experience
Bachelor s degree in computer science, Information Technology, Information Security, or related field (or equivalent experience)
Knowledge on Splunk, Firewall, and any Security tools along with CloudFlare WAF
Knowledge on Cloud Security
Experience working in a technical support or helpdesk role is preferred
Familiarity with enterprise security tools such as SIEM, IDS/IPS, EDR, web application firewall, identity and access management solutions, etc.
Basic understanding of networking concepts and protocols (TCP/IP, DNS, DHCP, etc.)
Proficiency in at least one scripting language (e.g., Python, PowerShell) is a plus
Certifications such as CompTIA Security+, CISSP, CCSP or GIAC are advantageous but not required
Ability to prioritize and manage multiple tasks simultaneously
Strong problem-solving skills and a methodical approach to troubleshooting
Adaptability and willingness to learn new technologies and processes
Commitment to providing exceptional customer service and support

Ability to create and manage dashboards and reports using Power BI for security metrics and insights.

Proficiency in scripting languages such as Python, PowerShell, or Bash for automating tasks.

Experience with automation tools and frameworks to streamline security operations.

Ability to create and manage dashboards and reports using Power BI for security metrics and insights.

Proficiency in scripting languages such as Python, PowerShell, or Bash for automating tasks.

Experience with automation tools and frameworks to streamline security operations.

Ability to create and manage dashboards and reports using Power BI for health metrics and insights for Cyber services .

Proficiency in scripting languages such as Python, PowerShell, or Bash for automating tasks.

Experience with automation tools and frameworks to streamline security operations.

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Eli Lilly And Company

Pharmaceutical Manufacturing

Indianapolis Indiana

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Senior Secops Engineer