Technical Support

ROLES AND RESPONSIBILITIES:

Address user tickets regarding hardware, software and networking

Maintain the Asset Tracking system.

Research and identify solutions to software and hardware issues

Diagnose and troubleshoot technical issues, including account setup and network configuration.

Setup devices and assets for new joinees.

Conduct remote troubleshooting

Test alternative pathways until you resolve an issue

Customise desktop applications to meet user needs

Direct unresolved issues to the next level of support personnel

Follow up with Clients/Partners users to ensure their systems are functional

Help create technical documentation and manuals

Refer to internal database or external resources to provide accurate tech solutions

Ensure all issues are properly logged

Prioritise and manage several open issues.

Acts as expert for infrastructure teams in the plan, design, and delivery of IT solutions.

Acquiring new software and hardware, negotiating service contracts, and building relationships with vendors and service providers

Coordinating and Implementing of Monthly Patching of all Devices using Jumpcloud

Ability to speak to a non-technical audience about technical problems.

Participate in identifying, troubleshooting & mitigating issues on Operating systems in a timely and accurate fashion.

Job Type: Full-time

Pay: ₹10,000.00 - ₹40,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Shift:

• Day shift

Work Days:

• Monday to Friday

Language:

• English (Preferred)

Work Location: In person