Technical Support Executive

Ghrs Training

1 - 4 years

1 - 4 Lacs

Hyderabad Telangana India

Posted:8 hours ago| Platform: Foundit logo

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Skills Required

Technical Support Gaming support gaming platforms Software Troubleshooting Communication Skills

Work Mode

On-site

Job Type

Full Time

Job Description

Ghrs Training

Key Responsibilities:

Provide technical assistance and support to international customers via voice channels, specifically for gaming-related inquiries.
Troubleshoot and resolve issues pertaining to gaming hardware, software, platforms, connectivity, and in-game problems.
Guide users through diagnostic steps, game installations, patch updates, and configuration adjustments.
Document all support interactions and resolutions accurately within the designated system.
Escalate complex or recurring issues to specialized teams, ensuring a seamless support experience.
Deliver excellent customer service by maintaining a patient, empathetic, and professional demeanor.

About You:

You have a minimum of
1 year of experience in Technical Support (International Voice)
.
Gaming support experience is a must.
You should be familiar with common gaming platforms, software, and troubleshooting challenges in the gaming world.
You possess excellent verbal communication skills in English, with the ability to explain technical concepts clearly to diverse gaming audiences.
You are customer-focused, with strong problem-solving abilities and a genuine interest in gaming.
You are capable of working in a fast-paced environment and managing multiple tasks efficiently.

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