Position: Technical Support Executive About MocDoc MocDoc is a cutting-edge healthcare software platform that bridges the gap between healthcare providers and patients. Our solutions streamline hospital, clinic, and lab management, enhancing efficiency and patient care. As a leader in digital healthcare transformation, we are committed to innovation, quality, and customer satisfaction. Responsibilities: Provide technical support for MocDoc's healthcare management software through voice, chat, and email. Handle a high volume of customer interactions, assess issues, and ensure customer satisfaction. Implement MocDoc's software solutions, conduct customer training, and assist with onboarding. Diagnose and resolve technical issues related to software applications, database management, and integrations. Identify and document various use cases for software features to enhance functionality and usability. Conduct periodic reviews of resolved support cases to ensure compliance with service standards. Address service quality gaps, propose solutions, and drive initiatives for improved customer experience. Prioritize and execute tasks efficiently in a fast-paced, deadline-driven environment. Collaborate with internal teams to escalate and resolve complex technical issues. Required Skills: Strong verbal and written communication skills in English, Hindi, and any Regional Language. Experience in remote IT application support (voice support). Proficiency in Microsoft Excel for reporting and data analysis. Knowledge of SQL Server and database maintenance is an added advantage. Customer-focused mindset with adaptability to diverse customer profiles. Strong interpersonal skills and ability to work effectively in a team environment. Flexibility to work in variable shifts as needed. Ability to travel as required. Prior experience in the healthcare domain is a plus.

About MocDoc:MocDoc is dedicated to transforming healthcare by offering advanced software solutions that streamline medical practice management and improve patient care. Join us in making a difference in healthcare technology. Role Summary: We are seeking a motivated TERRITORY SALES ASSOCIATE to engage with healthcare professionals, primarily doctors, and schedule software demonstration appointments. The role requires an understanding of our software solutions and the ability to effectively communicate the benefits to healthcare providers. Key Responsibilities:· Conduct field visits to healthcare professionals, clinics, and hospitals to introduce MocDoc's software solutions. · Schedule and manage appointments with doctors to set up product demos. · Build and maintain strong relationships with potential clients. · Work closely with the sales and technical team to ensure successful demos. · Identify opportunities to educate healthcare providers on the advantages of our software. · Achieve daily, weekly, and monthly targets for appointments and demos. Requirements:· Proven experience in field sales or a similar role (experience in healthcare or software sales is a plus). · Strong communication and interpersonal skills. · Ability to understand and explain technical features of software applications. · Highly motivated, self-driven, and goal-oriented. · Willingness to travel within the assigned territory. Benefits:· Competitive salary, Petrol Allowance, Mobile Allowance and performance-based incentive. yearly appraisal · Opportunity to work with a growing healthcare technology company. · Professional development and career growth.