Technical Support Executive Ghrs Training

1.0 - 4.0 years

1 - 4 Lacs

Hyderabad, Telangana, India

On-site

Ghrs Training is seeking a dedicated Technical Support Executive with a passion for gaming to join our international voice support team. If you have experience in technical support and a strong background in gaming, this role is perfect for you! Key Responsibilities: Provide technical assistance and support to international customers via voice channels, specifically for gaming-related inquiries. Troubleshoot and resolve issues pertaining to gaming hardware, software, platforms, connectivity, and in-game problems. Guide users through diagnostic steps, game installations, patch updates, and configuration adjustments. Document all support interactions and resolutions accurately within the designated system. Escalate complex or recurring issues to specialized teams, ensuring a seamless support experience. Deliver excellent customer service by maintaining a patient, empathetic, and professional demeanor. About You: You have a minimum of 1 year of experience in Technical Support (International Voice) . Gaming support experience is a must. You should be familiar with common gaming platforms, software, and troubleshooting challenges in the gaming world. You possess excellent verbal communication skills in English, with the ability to explain technical concepts clearly to diverse gaming audiences. You are customer-focused, with strong problem-solving abilities and a genuine interest in gaming. You are capable of working in a fast-paced environment and managing multiple tasks efficiently.

Posted 2 weeks ago

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Gamers For Testing _ Contract Role _ Bangalore Cygnus Professionals

7.0 - 12.0 years

0 - 0 Lacs

Bengaluru

Work from Office

JD: Skills: High-level gameplay: Experience with competitive gaming, esports, or high-level gameplay. Game mechanics knowledge:In-depth understanding of game mechanics, rules, and strategies. Analytical skills: Ability toanalyze gameplay, identify areas for improvement, and develop strategies. Teamwork and collaboration: Experience working with teammates, coordinating strategies, and achieving common goals. Streaming or content creation experience: Familiarity with streaming platforms, content creation, and audience engagement. Desirable skills: Game-specific skills: FPS (First-Person Shooter) skills: aim, movement, and map awareness. MOBA (Multiplayer Online Battle Arena) skills: last-hitting, laning, and team fighting. Strategy game skills: resource management, unit control, and tactical decision-making. Experience with gaming platforms: Familiarity with gaming platforms, such as PC, console, or mobile. Online game environment steams etc. s or awards: Relevant certifications, awards, or recognition in the gaming community.

Posted 1 month ago

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