Technical Solution Analyst

As a member of the Support organisation, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs.

• As a Technical Solution Analyst, your role involves conducting investigations on front-end applications. This includes capturing information, applying fix tools, shadowing end users, and testing workflows internally and externally.
• Backend techniques to be used, including gathering log files, querying tables, updating database fields, and cycling servers. Effective verbal and written communication with clients and internal collaborators.
• Documentation of notes, activities, resolutions, and knowledge articles throughout the investigation lifecycle.
• By prioritising work based on severity. You'll strike a balance between client and business needs.
• Collaborating among and across teams ensures that issues are addressed by the appropriate individuals.
• We require the candidate be efficient in SQL.

Basic Qualifications:

• A minimum of four years of related work experience and a bachelor's degree, including:
• An academic qualification in computer engineering, computer science, information systems, software engineering, or a related field.

Preferred Qualifications:

• 6 months to 2 years of experience in application support, client/customer support, incident management, problem management, and change management.
• Knowledge of SQL.
• Readiness to work during the shift from 5:30 PM to 2:30 AM IST.
• Outstanding interpersonal abilities and adept at efficient communication with collaborators across various regions of the globe.

Prospective employees need to be ready to work different shifts and provide on-call support