Technical Services Specialist

We are looking for a skilled and knowledgeable Technical Service Support professional to assist our customers and internal teams in understanding, applying, and troubleshooting polymer products. You will act as the bridge between R&D, sales, and customers to ensure product performance, quality, and customer satisfaction. Key Responsibilities: Provide technical assistance to customers regarding the application, processing, and performance of polymer products. Handle customer complaints, troubleshooting , and suggest modifications for better performance. Assist the sales team with product presentations , customer visits, and trials. Conduct field trials and product demonstrations for new and existing products. Coordinate with quality control, R&D, and production teams to resolve technical issues. Prepare technical reports, datasheets, and customer documentation . Support the development of new applications for existing polymer products. Monitor market trends and competitor products to support business development. Qualifications: B.Tech/M.Tech in Polymer Science , Chemical Engineering , Plastics Engineering , or a related field. 1-3 years of experienced/freshers in a technical support or application development role in the polymer/plastics industry. Sound knowledge of polymer processing technologies like extrusion, injection molding, blow molding, etc. Strong communication, analytical, and problem-solving skills. Willingness to travel for customer support and field trials. Preferred Skills: Familiarity with polymer testing equipment and industry standards (ASTM, ISO, etc.). Experience in customer-facing roles and handling technical documentation. Basic understanding of regulatory compliance in the polymer industry (like RoHS, REACH, etc.). Job Type: Full-time Pay: ₹20,880.96 - ₹25,854.75 per month Benefits: Cell phone reimbursement Health insurance Internet reimbursement Shift: Day shift Work Location: In person