Technical Project Manager

As a Scrum Master, your primary responsibility will be to organize and facilitate various scrum ceremonies like sprint planning, daily stand-up, sprint review, and sprint retrospective. You will take the lead in guiding a team of developers, testers, and business users towards delivering the ServiceNow application solution using agile methodology. Your role will involve assisting the product owner and teams in defining and prioritizing the product backlog, creating user stories, and establishing acceptance criteria. It will be crucial for you to identify and engage relevant stakeholders and business partners to design an appropriate delivery cadence with their buy-in. Empowering the team to self-organize and deliver high-quality solutions that align with business needs and expectations will be a key aspect of your job. You will be responsible for tracking and monitoring the progress and quality of the team's deliverables, as well as communicating the status and risks to stakeholders. In addition, you will coach and mentor the team on agile values, principles, and practices while fostering a culture of continuous improvement and feedback. Collaborating closely with various teams and external parties to manage dependencies and ensure smooth coordination will be part of your daily routine. Your role will also involve developing use cases, process diagrams, and requirements documentation using stories and scrum tasks in ServiceNow/Jira. Driving continuous improvement through workshops and assessing the agility level of teams to help them enhance their performance will be integral to your responsibilities. To be successful in this role, you should hold a Bachelor's degree in computer science, information technology, or a related field, or possess equivalent work experience. With at least 5 years of experience as a Scrum Master, preferably with 3+ years focused on development projects on the ServiceNow platform, you should have a strong understanding of agile methodologies, frameworks, and tools such as Scrum, Kanban, Jira, and Confluence. Moreover, your familiarity with ServiceNow modules, workflows, integrations, and configuration will be advantageous. Excellent verbal and written communication skills are essential for effectively conveying complex technical concepts to non-technical stakeholders. Your ability to work independently and collaboratively with a diverse and distributed team will be crucial for team success. Demonstrating solid project and software development methodologies, techniques, and interpersonal skills will be key in overcoming challenges and simplifying complex situations. Your problem-solving, analytical, critical thinking, multitasking, and conflict-management skills will play a vital role in ensuring team efficiency and effectiveness. Certification as a Certified Scrum Master (CSM) or equivalent will be expected, along with a strong focus on attention to detail, quality, and customer satisfaction. Your role will involve navigating ambiguity, overcoming confusion, and maintaining a high standard of communication, both verbally and in writing, to achieve impactful collaboration and effective outcomes across different channels and mediums.,