Technical Executive

Job Title: Technical Service ExecutiveDepartment: Technical Services / Customer Support Location: [Insert District/Region] Reporting To: Regional Technical Service Manager (RTSM) Industry: [Cement / Building Materials / FMCG / as applicable] Job PurposeTo provide technical support and customer service in assigned districts, ensuring customer satisfaction, product quality tracking, and valuable market insights for continuous improvement of sales and service operations. Key ResponsibilitiesCustomer Service Support Deliver technical assistance and support to end customers in the assigned districts. Address queries and concerns related to product application, performance, and handling. Reporting and Communication Regularly provide inputs and updates to the Regional Technical Service Manager (RTSM). Communicate customer feedback, technical issues, and service experiences effectively. Quality Monitoring Conduct on-site tests and market sampling to assess the quality and performance of company products. Report findings and any deviations or issues promptly to RTSM. Customer Feedback Collection Gather independent and unbiased feedback from end customers regarding price, service levels, product quality, and overall satisfaction. Submit detailed reports to RTSM to support product and service improvement initiatives. Candidate ProfileEducation: Diploma/Degree in Engineering (Civil/Mechanical/Chemical) or related field preferred Experience: 1–3 years of experience in technical services, customer support, or field service roles Skills Required: Strong interpersonal and communication skills Field/customer service orientation Analytical and problem-solving abilities Basic proficiency in MS Office and reporting tools Key CompetenciesCustomer Centricity Technical Know-how Attention to Detail Reporting & Documentation Collaboration & Teamwork