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Technical Authority Expert

Technical Authority Expert

Ericsson

0 years

5 - 9 Lacs

Noida

Posted:5 days ago| Platform: GlassDoor logo

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Skills Required

technology leadership support drive analytics automation development analysis server service planning testing reporting network troubleshooting data

Work Mode

On-site

Job Type

Part Time

Job Description

Join our Team

About this opportunity:

We have an exciting opportunity for a Technical Authority Expert to join our dynamic team here at Ericsson. As a critical component of our Managed Services deliveries, the role aligns with the Ericsson Operations Engine's mandate. The position�s key responsibilities include offering technology leadership, domain expertise, and robust support throughout the entire cycle of Create, Sustain, and Evolve processes.

What you will do:

Develop and maintain automated solutions with a keen eye for potential problem sources.
Drive continuous improvement in our recovery processes.
Provide expert insight and knowledge to our support team and automated operations unit.
Share your domain expertise with the analytics and automation team to bolster case development and analysis.
Initiate and manage the change introduction impact analysis process.
Coordinate with external suppliers/partners in case of incidents.
Support server and application interconnections, focusing on user access management.
Meet Service Resource Fulfillment activities end-to-end including planning, execution, testing, reporting and logging.
Validate and execute developed use cases, extending knowledge sharing to domain support.

The skills you bring:

- Ericsson Operations Engine - Mode Of Operations.

Overall understanding of Automation?.
Network Functions Virtualization.
Troubleshooting skills.
Network Performance.
E2E Customer Experience.
Problem management.
Telecom Domain.
Ericsson Customer Experience Assurance (CEA) Competence.
Incident management.
MS TOP.
Customer Experience Improvement.
Service Request Fulfilment (OMS).
System Administration.
Data Security.

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Ericsson

Telecommunications

Kista Stockholm

10001 Employees

986 Jobs

Key People

Börje Ekholm

President and CEO
Åsa Tamsons

Senior Vice President and Head of Business Area Technologies & New Businesses
Fredrik Jejdling

Executive Vice President and Head of Business Area Networks
John O'Dell

Chief Financial Officer

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Technical Authority Expert