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Technical Account Representative - Oracle SaaS product (ERP, SCM)

Technical Account Representative - Oracle SaaS product (ERP, SCM)

Oracle

12 - 17 years

40 - 50 Lacs

Gurugram

Posted:1 day ago| Platform:

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Skills Required

Service delivery RCA remediation ERP Cloud Applications Trend analysis Oracle SCM Risk management Stakeholder management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Our Ideal Candidate:

Our ideal candidate will typically be expected to demonstrate the following attributes:

Good functional knowledge in Oracle SaaS product (ERP, SCM)
Good awareness of various AI features for Oracle Cloud Applications (SCM, ERP)
Understanding of Functional & Technical architecture landscape
Should have a strong customer facing skills
Ability to multitask, maintain composure in high-stress/high-visibility situations and change priority as needed to accommodate very dynamic business.
Excellent team player, willing to learn new technologies
Strong organization skills, detail oriented & communication skills. .
University degree, with post graduate technical or management qualifications or other relevant experience.
ITIL Foundation Certification in IT Service Management
Experience with implementation and support of Oracle SaaS ERP, SCM Applications, including at least 2 full cycle projects
Fusion ERP, SCM Certification preferred

Your Qualifications:

The candidate should have 12+ years of IT experience which includes Service Delivery Management experience and have a track record in collaborating with large-scale global teams. High commitment with his/her customers is must.

The role will be based out of Bangalore/NCR/Mumbai

Career Level - IC5

Your Responsibilities

Key tasks include, but are not limited to, the following:

SCOPE:

Manage service delivery activities for customer s Oracle SaaS setup
Represent as a single point of contact between customer & Oracle.
Manage the service delivery through virtual team of resources from multiple XLOBs
Establish priorities & Service growth plans for customers aligned to Oracle s Cloud Strategy.

RESPONSIBILITIES

Prepare & deliver Monthly Service Reviews to customer
Monthly Incident Analysis Reports - Trend Analysis & Status of Remediation
Deliver Quarterly SVRs
Responsible for sharing RCA with customer & Remediation follow-up
Coordinate with XLOBs during any Major incidents to drive incident resolution
Issue and Risk Management
Escalation Management

Technical/Functional Expertise:

Proficient in Oracle SaaS (ERP,SCM)
Worked as Project Manager or Service Delivery Manager to manage Oracle SaaS products
Certifications : Oracle Fusion Cloud Applications ERP Process Essentials
Awareness of various AI features for Oracle Cloud Applications (SCM, ERP)

Soft Skills:

Able to consider diverse perspectives
Ability to articulate and translate customer needs into solutions.
Demonstrates creativity and innovativeness.
Stakeholder management: Strong ability to manage stakeholders effectively.
Customer management: Strong ability to manage customer expectations
Excellent communication abilities
Ability to communicate with virtual XLOB team(s)
Ability to lead and drive technical discussions related to Oracle Cloud Applications (ERP, SCM)

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