Technical Account Manager – Willing to Relocate (Dubai → Chennai)

At KRDS, we don’t just build digital solutions — we partner with our clients to bring their boldest ideas to life. We’re a tech-driven, AI-curious, creatively relentless digital agency with a strong presence in the Middle East and across Asia.

Now, we’re on the lookout for a Technical Account Manager who thrives on owning client relationships, keeping delivery sharp, and spotting opportunities to add value. If you’ve got a background in digital project management, experience in the Middle East market, and the ability to be both strategic and hands-on, we’d love to talk.

What You’ll Do

• Be the client’s trusted go-to.
• You’re the first call they make — for advice, for support, or just to make sense of a brief. You’ll build relationships that go beyond the project plan.
• Own project momentum.
• Keep things moving between our internal teams and the client. Ensure timelines, budgets, and expectations are met — or exceeded.
• Spot the next big win.
• You’ll actively look for ways to deepen the relationship, whether that’s a new feature, an additional platform, or a smart AI-led solution they haven’t thought of yet.
• Solve before it escalates.
• You’ll anticipate roadblocks, smooth out issues before they become problems, and always keep the client feeling looked after.
• Stay curious.
• We’re big believers in constant learning. Whether it’s a new CMS, an AI tool, or a backend integration, you’ll be encouraged (and expected) to keep upskilling.

What You Bring

• 5+ years of experience in technical account management or digital project management
• A solid understanding of the Middle East market — its clients, culture, and what makes them tick
• A sharp commercial instinct with a track record of upselling and growing accounts
• Excellent client communication skills — proactive, honest, and clear
• A collaborative mindset with the ability to manage designers, developers, strategists, and third-party vendors
• A tech-curious attitude — not afraid of APIs, CMSs, or talking shop with a developer
• Organised, dependable, and calm under pressure
• Fluent in English (Arabic is a major bonus)

Bonus Points For

• Experience working with digital agencies or fast-paced service environments
• Familiarity with project management tools like Jira, Asana, or Trello
• A basic understanding of AI-driven tools and their potential for client solutions
• Certifications in Agile, Scrum, or other PM methodologies

Why KRDS?

• Work with ambitious clients across diverse industries
• An open, transparent culture where ideas win, not titles
• A fast-paced environment that encourages experimentation, innovation, and growth
• Direct access to emerging technologies, including AI solutions we’re building into our client work
• A global team that collaborates without ego and celebrates wins together

If you’re someone who loves building client trust, thrives in a tech-forward environment, and gets a kick out of turning problems into possibilities, we’d love to hear from you.

Apply now and tell us about a time you helped a client succeed beyond their expectations.