Team Leader

TEAM LEADER - Insurance Leading automobile dealership for Tata Motors Ltd. looking for a talented professional to join the Motor Insurance Renewal team at Bangalore. You will be responsible for leading and monitoring the renewal team, preparing reports and increasing productivity through targeted plans. Skills and Qualifications: · B.Com/ BBA Graduate with minimum 60% throughout from SSLC onwards. · 3 years in a Team Leader role, out of a minimum 10 years experience. · Experience in voice-calls and customer service. · Proficiency in Excel, e-CRM, business WhatsApp campaigns and email communications. · Maturity and leadership qualities to handle a team. · Excellent communication skills in Kannada and English. · Age between 32-35 years. Responsibilities: · Increasing customer satisfaction and retention rates by training and daily monitoring of team's performance. · Data management, Whatsapp campaigns and implementing of new plans. · Monitoring voice calls for quality and ensuring improvements. · Maintaining reports on team performance, productivity and customer retention. · Co-ordinate with Insurance Companies and broker for problem resolution. · Branch visits to determine catchment of customer inflows. · Help team during heavier loads and any issues. Compensation as per industry standards with all statutory benefits of leave, PF, Bonus, Gratuity etc. Job Types: Full-time, Permanent Schedule: Day shift Work Location: In person